Opiniones de Smartsupp live chat

Smartsupp una herramienta para dar soporte y ver el comportamiento del cliente

Comentarios: Smartsupp nos ha servido muchisimo en un tiempo, hemos atendido clientes en tiempo real que entran a la web y nos contactan para saber mas de nuestro producto, y tambien hemos podido ver estadisticas de cuantos entran, que páginas ven, que leen a que le dan click, pero ya la hemos reemplazado por opciones mas practicas.

Puntos a favor:

Lo que más me ha gustado es que tienes la posibilidad de ver el comportamiento del cliente en la web, ver el video desde que entra, ver que lee, a que le da click, ver el % de rebote, así puedes tener una idea de que reforzar en tu web, o que cambiar.

Puntos en contra:

Smartsupp es una herramienta genial para dar soporte en linea con un chat a clientes, pero ahora hay muchos servicios que ofrecen esto sin tener que pagar, y son mas populares para implementar en la web, por ejemplo el whatsapp.

Es bueno, pero actualmente hay mejores alternativas de mensajería para webs

Comentarios: Ha sido buena, y en años anteriores hemos obtenidos varios clientes a través de su aplicación.

Puntos a favor:

Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web.

Puntos en contra:

La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp

Smartsupp una bendición

Comentarios: Es una herramienta sumamente intuitiva y excelente para conectar con nuestros clientes de forma fácil y efectiva.

Puntos a favor:

El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.

Puntos en contra:

El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos

Imposible que de más problemas, un chat al que no llegan los mensajes

Puntos a favor:

El precio es lo único que se salva en este software

Puntos en contra:

Fiabilidad 0, cada X tiempo falla de forma aleatoria y pierdes clientes porque no llegan los mensajes, no te permite contestarles, se bloquea el app/web... horrible, no lo recomiendo a nadie. Lo barato sale caro. Además he compartido los problemas en repetidas ocasiones con el equipo de Smartsupp, y no solo tardan días y días en responder, sino que te ignoran con mensajes estándar. 10 en precio, 0 en producto, 0 en atención al cliente.

Muy buena App para mis Chats!

Puntos a favor:

La facilidad de contestar y resolver chats con mis clientes

Puntos en contra:

No tengo nada que no me moleste en el momento, depronto la app

La improtancia de estar siempre con el cliente

Puntos a favor:

Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.

Puntos en contra:

No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad

excelente de facil uso e instalacion

Comentarios: me siento contento usando la plataforma

Puntos a favor:

que se puede saber de que sitio web viene el usuario

Puntos en contra:

talvez seria bueno poder tener mas opciones de personalizacion en el chat

GREAT WEB CHAT

Comentarios: We have been with them for 2 years and the service satisfies us.

Puntos a favor:

Low prices, good customer support, video recording on the site.

Puntos en contra:

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Great tool but difficult to measure

Comentarios: I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Puntos a favor:

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Puntos en contra:

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Got to exspensive

Comentarios: We are solving communication issues

Puntos a favor:

I like that you can close a sale on the go mobile

Puntos en contra:

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Good software, but the pricing structure does not always apply to us

Comentarios: We are happy the way it works.. Not much to complain

Puntos a favor:

Pretty simple to use. You get the necessary steps quickly.

Puntos en contra:

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Review of Smartsupp

Comentarios: It's good as per their cost.

Puntos a favor:

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Puntos en contra:

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Easy, fast, reliable

Comentarios: It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

Puntos a favor:

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Puntos en contra:

I haven't encountered any cons yet or had any difficulties.

Perfect solution for small to large businesses

Comentarios: Happy with the product. Has worked well, no issues, and will continue to use. Perhaps start looking at more than just the basic features to get more out of the product than we do currently.

Puntos a favor:

I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have.

Puntos en contra:

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house.

The best Customer support bot

Comentarios: I have been using smartsupp in my academic website where i sell articles. It helps in customer retention

Puntos a favor:

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Puntos en contra:

Their pricing is too high as compared to other companies

Best LiveChat app ever!

Comentarios: We have been customers for two years now, and the tool meets all our needs. It is easy to use and can be integrated into all major platforms.

Puntos a favor:

Is the best tool for customers and the support team

Puntos en contra:

They have raised the price several times in recent years

Good

Puntos a favor:

online chat and conversation history. Chat bot

Puntos en contra:

simple to use and requires little administrator support

Valuable Plugin for Small Businesses

Puntos a favor:

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Puntos en contra:

Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on.

Need to improve when clients are online

Puntos a favor:

Easy to use, I love the app, multy language

Puntos en contra:

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

Comentarios: ...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Puntos a favor:

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Puntos en contra:

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

an excellent chat for your page

Comentarios: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Puntos a favor:

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Puntos en contra:

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

good experience

Puntos a favor:

This program is very simple to navigate.

Puntos en contra:

Chat is online after signing out. This can create a negative impression for customers

Super useful tool

Puntos a favor:

Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.

Puntos en contra:

Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries

Excellent program

Comentarios: Excellent service from support live chat

Puntos a favor:

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Puntos en contra:

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions

Simple and quick way to contact visitors

Comentarios: Website visitors can have answers right away, they feel somebody is there for them, it is important. We do reservations to our studio by chat and consult what kind of service they will need from us.

Puntos a favor:

It is very easy to use, not much complicated, not to disturbing for website visitor

Puntos en contra:

Website visitors can´t send their photos.