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Opiniones de Smartsupp live chat

Sobre Smartsupp live chat

Utiliza el poder del chat en vivo de Smartsupp para conectar genuinamente con tus visitantes, impulsar las ventas en línea y mejorar las tasas de conversión.

Descubre más sobre Smartsupp live chat

Puntos a favor:

I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.

Puntos en contra:

I was not able to discover the weak points of the app.

Valoraciones de Smartsupp live chat

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,5
Funcionalidades
4,4
Relación calidad-precio
4,4

Probabilidad de recomendación

8,5/10

Smartsupp live chat tiene una valoración global de 4,6 estrellas sobre 5 según las 343 opiniones de usuarios de Capterra.

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Filtrar opiniones (343)

Guillermo
Guillermo
Gerente en España
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Smartsupp una herramienta para dar soporte y ver el comportamiento del cliente

5,0 hace 2 años

Comentarios: Smartsupp nos ha servido muchisimo en un tiempo, hemos atendido clientes en tiempo real que entran a la web y nos contactan para saber mas de nuestro producto, y tambien hemos podido ver estadisticas de cuantos entran, que páginas ven, que leen a que le dan click, pero ya la hemos reemplazado por opciones mas practicas.

Puntos a favor:

Lo que más me ha gustado es que tienes la posibilidad de ver el comportamiento del cliente en la web, ver el video desde que entra, ver que lee, a que le da click, ver el % de rebote, así puedes tener una idea de que reforzar en tu web, o que cambiar.

Puntos en contra:

Smartsupp es una herramienta genial para dar soporte en linea con un chat a clientes, pero ahora hay muchos servicios que ofrecen esto sin tener que pagar, y son mas populares para implementar en la web, por ejemplo el whatsapp.

Respuesta de Smartsupp

hace 2 años

Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) Smartsupp Team

marlyn
marlyn
Gerente en España
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Es bueno, pero actualmente hay mejores alternativas de mensajería para webs

3,0 hace 2 años

Comentarios: Ha sido buena, y en años anteriores hemos obtenidos varios clientes a través de su aplicación.

Puntos a favor:

Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web.

Puntos en contra:

La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp

Respuesta de Smartsupp

hace 2 años

Thank you for your review. We appreciate that you took the time to share your rating with us.. :) Smartsupp Team

Carlos
Gerente General en Perú
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Smartsupp una bendición

5,0 el año pasado

Comentarios: Es una herramienta sumamente intuitiva y excelente para conectar con nuestros clientes de forma fácil y efectiva.

Puntos a favor:

El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.

Puntos en contra:

El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos

Pablo
CEO en España
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Imposible que de más problemas, un chat al que no llegan los mensajes

2,0 hace 3 años

Puntos a favor:

El precio es lo único que se salva en este software

Puntos en contra:

Fiabilidad 0, cada X tiempo falla de forma aleatoria y pierdes clientes porque no llegan los mensajes, no te permite contestarles, se bloquea el app/web... horrible, no lo recomiendo a nadie. Lo barato sale caro. Además he compartido los problemas en repetidas ocasiones con el equipo de Smartsupp, y no solo tardan días y días en responder, sino que te ignoran con mensajes estándar. 10 en precio, 0 en producto, 0 en atención al cliente.

Daniel
Ejecutivo de desarrollo de negocios en Colombia
Contabilidad, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Muy buena App para mis Chats!

4,0 el año pasado

Puntos a favor:

La facilidad de contestar y resolver chats con mis clientes

Puntos en contra:

No tengo nada que no me moleste en el momento, depronto la app

Joel
Senior en México
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

La improtancia de estar siempre con el cliente

5,0 el año pasado

Puntos a favor:

Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.

Puntos en contra:

No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad

Andree
admin en Perú
Arte y artesanía, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

excelente de facil uso e instalacion

5,0 el año pasado

Comentarios: me siento contento usando la plataforma

Puntos a favor:

que se puede saber de que sitio web viene el usuario

Puntos en contra:

talvez seria bueno poder tener mas opciones de personalizacion en el chat

Danny
Danny
Poet en EE. UU.
Usuario de Linkedin verificado
Entretenimiento, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

i approve of the ease of use of this app!

5,0 el año pasado

Comentarios: excellent service! this app is awesome! the epitome of cool!

Puntos a favor:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Puntos en contra:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Krystian
Manager en Polonia
Fabricación de ferrocarriles, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

3 in 1 program - it's great if it's possible with you

5,0 hace 5 años

Comentarios: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Puntos a favor:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Puntos en contra:

Everything is fine and I have no objections to the program and its work.

Respuesta de Smartsupp

hace 5 años

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

Maros
Maros
IT Manager en España
Usuario de Linkedin verificado
Transporte marítimo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Unreliable

3,0 hace 4 años

Comentarios: Great when it works
Constant uncommunicated changes to how stuff works

Puntos a favor:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Puntos en contra:

Unreliable Rigid and hard to adjust behavior

Usuario verificado
Usuario de Linkedin verificado
Suministros y equipo para empresas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Fantastic live chat service

5,0 hace 3 años

Comentarios: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Puntos a favor:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Puntos en contra:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Respuesta de Smartsupp

hace 3 años

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!

Beauty
CEO en Ghana
Ropa y moda, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Glad I found Smartsupp. I love it

4,0 hace 3 años

Comentarios: I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Puntos a favor:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Puntos en contra:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

German
CEO en Argentina
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

My Review

5,0 hace 5 años

Comentarios: It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Puntos a favor:

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Puntos en contra:

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

ángel
marketing director en México
Muebles, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great tool but difficult to measure

5,0 el año pasado

Comentarios: I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Puntos a favor:

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Puntos en contra:

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Ondrej
Manager en Eslovaquia
Dispositivos médicos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Very useful for reporting and analytics, overall great experience when compared to competition

5,0 hace 3 años

Comentarios: I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Puntos a favor:

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Puntos en contra:

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

luis
Director General en México
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Has potential

4,0 hace 3 años

Comentarios: It seems easy for the users to use, with some more features would bee greath.

Puntos a favor:

Been able to email if user abandones the chat session helps to give a better service.

Puntos en contra:

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Well done live chat

5,0 hace 5 años

Comentarios: The live chat helps customers to buy services on our websites. It has all features that we need.

Puntos a favor:

Easy to use, nice design, enough features and no downtimes.

Puntos en contra:

Just the visitors referrer links could be more informative.

Francisco
manager en El Salvador
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Need to improve when clients are online

5,0 hace 4 años

Puntos a favor:

Easy to use, I love the app, multy language

Puntos en contra:

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Respuesta de Smartsupp

hace 4 años

Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com Your Smartsupp team

Patrik
CEO en Eslovaquia
Internet, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Smartsupp review

5,0 hace 2 años

Comentarios: I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I've been using the free version all along and it's been perfectly adequate for my needs. Since then, I regularly recommend smartsupp's live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Puntos a favor:

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Puntos en contra:

While using it, I didn't find anything that I didn't like about the smartsupp service.

Sourav
Senior System Administrator en India
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Review of Smartsupp

5,0 el año pasado

Comentarios: It's good as per their cost.

Puntos a favor:

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Puntos en contra:

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Maurice
Sales en Países Bajos
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Works very good and never had any problems with it

5,0 hace 5 años

Comentarios: As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Puntos a favor:

very easy to work with reasonable pricing

Puntos en contra:

there were no cons what so ever, i have to fill this form....

Petr
Businessman en Chequia
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

good experience

4,0 hace 5 años

Puntos a favor:

This program is very simple to navigate.

Puntos en contra:

Chat is online after signing out. This can create a negative impression for customers

Respuesta de Smartsupp

hace 5 años

Hey Petr, thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period. If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time. www.smartsupp.com/help/office-hours/ Best, Patrik

Sebastian
owner, manager en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

You can’t afford not to have it !

5,0 hace 5 años

Comentarios: Very glad to have it installed on my websites I think it’s a must have tool for every on line business.

Puntos a favor:

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Puntos en contra:

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Respuesta de Smartsupp

hace 5 años

Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards,

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great Instant Messaging Tool for Customer Suport

4,0 el año pasado

Comentarios: Our relationship with our users has been iproved with the implementation of Smartsupp on our website.

Puntos a favor:

It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly.

Puntos en contra:

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Clarke
Desktop Support Analyst en Israel
Agricultura, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Smartsupp: Real-time Live Chat Program

4,0 hace 4 meses

Puntos a favor:

It is way too rapid and easy to communicate with customers via live chat with Smartsupp.

Puntos en contra:

Lack of offline access is the only slight issue that the vendor should fix.