Opiniones de Toast POS

I like toast

Puntos a favor:

User interface is easy. I can find what I am looking for quickly.

Puntos en contra:

Can be confused with other options and new updates are hard to confirm

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

Comentarios: I'm now pretty savvy w/ Toast POS after 6 mo of use.

Puntos a favor:

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Puntos en contra:

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Beware of toast pos

Puntos a favor:

It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help.

Puntos en contra:

I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power.

Not the best overall, but the best modern choice

Comentarios: A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.

Puntos a favor:

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Puntos en contra:

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Have Some Toast With Your Brunch. Or Lunch.

Comentarios: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Puntos a favor:

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Puntos en contra:

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Toast POS has been a nightmare

Comentarios: I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Puntos a favor:

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Puntos en contra:

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Comentarios: Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Puntos a favor:

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Puntos en contra:

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

No Customer Service

Comentarios: I understand nothing is perfect however when you combine it with a lack of customer service this drastically decreases the value of the product.

Puntos a favor:

Easy setup, very intuitive, easy to train employees

Puntos en contra:

The customer service is very poor. They don’t even pretend to care. If able I would post the corespondents I have had with the company. Extremely poor however they are quick to bill or sell you an add on.

A Start Up Micro Brewery

Comentarios: Really like toast. However, as we grow the cost is getting quite high to test and implement new functions. Almost to the point where I am considering having a program written specifically for our business. Still, toast is great.

Puntos a favor:

Customer Service is excellent. Easy to teach and easy to learn. Intutitve

Puntos en contra:

With costs of integrations and addons feels like we are getting nickled and dimed.

Horrendous customer service.

Comentarios: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Puntos a favor:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Puntos en contra:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

All function, little form

Comentarios: Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful.

Puntos a favor:

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

Puntos en contra:

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

Review

Comentarios: very happy

Puntos a favor:

sales and labor summaries and ease of menu edits

Puntos en contra:

one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome

Toast Review

Puntos a favor:

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Puntos en contra:

Online order was a bit tricky to set up and has been a little harder to implement.

Toast has baked it's way into our operation

Puntos a favor:

It has many comparable features that I was used to with the Dominos Pizza PULSE system.

Puntos en contra:

The mobile access to data that has since been solved with the IOS app. I am really looking forward to the andriod version.

Toast is great

Comentarios: The initial hump is really difficult to overcome, but toast is great once you start using it. I imagine it would be a lot more difficult if I didn't have any technical knowledge.

Puntos a favor:

The ease of use for beginners is great. Very simple for new staff to start using with little training.

Puntos en contra:

The install is very complicated with little help. Setup could be a bit better.

Toast is easy to use!!

Puntos a favor:

We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use.

Puntos en contra:

I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline

Recent user interface changes

Comentarios: Until the recent update, I had a great experience with toast. This update should have been focus grouped by the people who interact with it on a regular basis. Making changes like this only cuts into the ability of a business to make money. Your job as a technology company is to make making money easier not more difficult.

Puntos a favor:

The Toast version prior to the latest change was excellent on the front end. Very intuitive and organized. The problem I have is why would you change the entire functionality that made your company take the industry by storm? It seems irresponsible and disrespectful to make drastic changes without actual input from the companies you serve.

Puntos en contra:

Could be easier to adjust backend edits. The user interface update did not improve the customer experience. It was not an improvement from the former version.

After a year

Puntos a favor:

The reports are good and payroll capacity is good.

Puntos en contra:

The look of the sales summary page. It has jumbled information for my eyes.

juice bar

Puntos a favor:

app use after covid has been most useful

Puntos en contra:

we do not have a customer service rep that communciates with us

Amazing!!!!

Puntos a favor:

It’s easily accessible and can always call customer support.

Puntos en contra:

Too many outages. Sometimes have issues with a connection.

small seasonal

Puntos a favor:

HELP WITH ACCURACY OF ADDING TICKETS speeds up our process

Puntos en contra:

set up was awful, customer service doesn't understand my needs. I have to all monthly to get my billing straight.

Not the best

Puntos a favor:

It had handheld systems that made quick order inputs great, especially for servers.

Puntos en contra:

Many things. It was nearly impossible to split checks, and it refreshed every single time. It was also hard to put in orders for certain things without kicking you out and making you start over. Often, things had to just be typed in under comments.

Winery owner review

Comentarios: I’ve had 2 other POS products. This is far above the others in usability, flexibility & features l.

Puntos a favor:

The ease of use for the servers is great. Very intuitive. Easy to back track if a mistake was made. Handhelds are excellent.

Puntos en contra:

It took a little more time and effort to set-up the system, but that becomes a non-issue once everything is up and running.

Everything you need in a POS

Puntos a favor:

Contactless payments are a huge perk, it's easy to use, was simple to figure out the portable handhelds for events, and it's overall just an efficient option.

Puntos en contra:

I didn't love the fees, and the service could be inconsistent at times. I do like that the fees are flexible so that you only use what you pay for, but you are paying marked up feeds. We compared Toast with Zettle and some other POS options and these issues weren't unique to Toast though.

Worst POS System you can use

Comentarios: Horrible. I no longer wish to use it.

Puntos a favor:

Nothing at all. If I don't get support there's nothing I can like.

Puntos en contra:

Customer service sucks. There is absolutely no service support. No one can answer your questions. No fixes anything. It's a waste of time and money.