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Sobre C-Desk

Solución de servicio técnico con gestión de solicitudes de servicio, base de conocimientos, gestión de tareas, encuestas.

Descubre más sobre C-Desk

Puntos a favor:

Ease of installation and use. Has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users.

Puntos en contra:

As far as i use this tool what i feel is the Initial Configuration is a bit difficult.

Valoraciones de C-Desk

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,5
Funcionalidades
4,7
Relación calidad-precio
4,5

Probabilidad de recomendación

8,9/10

C-Desk tiene una valoración global de 4,7 estrellas sobre 5 según las 27 opiniones de usuarios de Capterra.

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Filtrar opiniones (27)

Augusto
Augusto
Librero en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

A wonderful free tool for your organization

5,0 hace 6 años

Puntos a favor:

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Puntos en contra:

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Deepak
Customer Support Manager en India
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

One Of the best Service Desk or Helpdesk Product I Have every Seen

5,0 hace 6 años

Comentarios: Very very good

Puntos a favor:

Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Puntos en contra:

Dashboards should have been more interactive

Sunil
Director en India
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Below starter level

1,0 hace 6 años

Comentarios: I tried it and repent wasting 30 minutes on this.

Puntos a favor:

Nothing is good. It needs a windows server and that is a big limitation in itself.

Puntos en contra:

Bad interface, poor concept, unfriendly installation, buggy portal.

dickson
accounting assistant en Zimbabue
Aprendizaje en línea, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

C desk appointment organiser

5,0 hace 4 años

Comentarios: helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Puntos a favor:

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Puntos en contra:

so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

Sameer
CEO en India
Redes informáticas, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Marvelous product. Tons of features.

5,0 hace 7 años

Comentarios: There are tons of features and each feature is beneficial to one or the other department.

Puntos a favor:

There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..

Ines
Ines
Jubilado en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A knowledge base management tool for your organization

5,0 hace 6 años

Puntos a favor:

This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Puntos en contra:

The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Teddy
Organization Analyst en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Working on planning with an all in one app

5,0 hace 6 años

Puntos a favor:

Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk.

Puntos en contra:

It can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk.

Licex
Licex
Manager en Recursos Humanos en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Public your events and manage them with C-Desk

5,0 hace 6 años

Puntos a favor:

You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.

Puntos en contra:

Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.

Xiomara Elena
Xiomara Elena
General Manager en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Project and task in your company

5,0 hace 6 años

Puntos a favor:

You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk

Puntos en contra:

You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.

Raquel
Raquel
Analista de Planificación en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very nice app for planning and budgeting

5,0 hace 6 años

Puntos a favor:

We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app.

Puntos en contra:

In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

Yogesh
Manager IT en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

One of the best helpdesk we have been using

5,0 hace 9 años

Comentarios: We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour

Samir
Director en India
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!

5,0 hace 6 años

Puntos a favor:

Flow and simplicity is what appeals. The tool has lots of features that are desired by every department.

Puntos en contra:

Would like to have more features to make it as a perfectly complete package. Wanted to have automated asset discovery.

Elias
Instructor en Etiopía
Seguridad informática y de redes, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very nice Request and Task management and reporting tool

5,0 hace 7 años

Comentarios: We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..

Puntos a favor:

Ease of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users

Puntos en contra:

as far as i use this tool what i feel is the Initial Configuration is a bit difficult..

Kannan
IT Manager en EE. UU.
Marketing y publicidad
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others

5,0 hace 7 años

Comentarios: Complete replacement of Intranet

Puntos a favor:

Best Customer Service Ease of Use of Product All in One Solution Complete replacement of any Intranet Solution with very Ease

Puntos en contra:

Not many Self Learning Documents available Initial setup is little tricky but necessary documents available

SAIF
MARKETING MANAGER en Pakistán
Medicina alternativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

NICE PRODUCT

5,0 hace 4 años

Comentarios: PERFECTLY FINE. I LOVED IT.

Puntos a favor:

THE SOFTWARE IS NICE, IT HELPS USERS TO USE OTHERS SYSTEM ON VIRTUAL BASIS. IT HAS HELPED ME IN HANDLING TASKS.

Puntos en contra:

UI AND UX CAN BE IMPROVED. IT CAN BE IMPROVED.

Respuesta de C-Desk

hace 4 años

Thanks For your Review

Pramod
Quality en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Good Application for Process driven organizations

5,0 hace 10 años

Comentarios: It has multiple modules like
1. E-logs
2. CRM for external and inter clients
3. Task management
4. Document repository
5. Process monitoring
6. Multimedia repository
7. Calendars & Events
8. Notice management
9. Surveys & Polls
10. Asset lifecycle management
Are some of the best ones
This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.

Cesar A
Cesar A
Analista en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

A great way to improve your business

5,0 hace 6 años

Puntos a favor:

An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business.

Puntos en contra:

It can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way.

Ajit
IT manager en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Good helpdesk / service request management app

5,0 hace 10 años

Comentarios: We Use this app as our intranet portal.. Most of our work is now with C-Desk Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..
Never thought that our work environment will become so systematic one day.. That to free of cost

waleed
waleed
Network Administrator en Jordania
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great C-Care Great Helpdesk

5,0 hace 6 años

Puntos a favor:

C-Care and Taskbar notifier and Administration manual for C-Care All in One Solution

Puntos en contra:

Initial Configuration is a bit difficult

Nagraj
IT manager en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Great Helpdesk / Internal Service request management application

5,0 hace 10 años

Comentarios: We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features..
1. helpdesk / service request management.
2. asset management
3. Customer care.
5. Log book.
6. Task management

Respuesta de C-Desk

hace 10 años

Thank you so Much for your appraisal..

ahmed
ahmed
Eng en Egipto
Usuario de Linkedin verificado
Servicios financieros, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Thanks

5,0 hace 5 años

Puntos a favor:

Thank you for your kindness and generosity help

Puntos en contra:

Very good application for fowllowup the work

Mahesh
Manager- IT en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Good User Friendly Help Desk Software

4,0 hace 9 años

Comentarios: Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..
Never thought that our work environment will become so systematic one day.. That to free of cost

Rupesh
IT Manager en India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Great Intranet Application

5,0 hace 10 años

Comentarios: C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features. This has improved interdepartmental communication in our company.

Samarnath
India
Ha utilizado el software durante: No especificado
Fuente de la opinión

Nice tool for internal process and as well external

5,0 hace 7 años

Comentarios: I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors.....

Dipesh
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la opinión

Great Product

5,0 hace 7 años

Comentarios: It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms.