Opiniones de Nutickets

Sobre Nutickets

Nutickets ofrece un software de gestión de eventos personalizado para eventos de todos los tamaños en todo el mundo. Vende entradas, planifica y promociona eventos.

Descubre más sobre Nutickets

Puntos a favor:

User interface is clear and makes the process of enquiry to sale very easy and fast.

Puntos en contra:

Email restrictions when doing an event promotion. No nu ticket app for the back office side.

Valoraciones de Nutickets

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,8
Funcionalidades
4,5
Relación calidad-precio
4,8

Probabilidad de recomendación

9,2/10

Nutickets tiene una valoración global de 4,6 estrellas sobre 5 según las 35 opiniones de usuarios de Capterra.

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Filtrar opiniones (35)

David
Owner en RU
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A no fuss solution that's easy and simple to use

5,0 hace 6 meses

Comentarios: It's been good, the CMS is familiar enough to systems like wordpress that it's easy enough to find your way around and if you have any questions the support team respond quickly and helpfully.

Puntos a favor:

It gives us complete control over our ticketing and cashflow so we can be more reactive and do things on our timetable as opposed to waiting for event approval or payment from other providers

Puntos en contra:

As I type there aren't really any cons from NuTickets with the functions that we use.

Matt
Theatre Manager en RU
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good customer service and an ever evolving product

5,0 hace 6 años

Comentarios: Nutickets were an alternative software for our theater after find out-out that our present system didn't do what we required. After a few calls and chats with the team at nutickets we were up and running. We have been with them for 6 months now and our contact at nutickets does keep us in the loop and solves problems for us. The system is being upgraded constantly and improving all the time. There are a few functions that would be awesome to have and the team is trying hard to accommodate them. Great features: seating plans are brill as well as the front end that customers see. Tickets and apps work well in practice and generally, customers find the experience online easy. Features that require work: reporting is hard, especially when we're talking about box office splits and disbursements. Also, modifying tickets templates should be an option as well as reps for allocated events and better marketing tools. Finally, functionality to add or modify a range of events in one go rather than individually... That would be awesome! All in all its a great little system that is striving to be better all the time. The staff is friendly and helpful and the system works well. If you're planning on using it for lots of events like we do, make sure that you discuss how best to do it with your rep first... It'll reduce the time for your staff.

Puntos a favor:

- It is robust enough for the general public to use with ease. - It is fit for purpose and offers a cool customer experience. - Some features like the app and scanner are excellent - customer service is good and their staff want to help

Puntos en contra:

- The software lacks a controllable reporting feature. Most theaters do box office splits and disbursements and so there should be a way of inputting this and downloading reports to this effect. - The marketing features would be better if they were integrative with other products such as post planner. - A little more admin control over the system would be good, it is sometimes a little restrictive and prescriptive

Respuesta de Nutickets

hace 6 años

Thank you for your review Matt! We can only get better and feedback like yours is highly appreciated. We look forward to continue working and growing with you.

Laura
Owner en RU
Música, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Nutickets review

5,0 hace 2 años

Puntos a favor:

I've used Nutickets for a number of different projects over the last 4 years - from tiny gigs to 5k a night public events. It's coped with literally everything I've thrown at it, and when I've run into problems, the team have been really responsive and helped me sort it quickly. The NuEntry app is really solid.

Puntos en contra:

It's really easy to use *once you know where everything is*! I do often spend quite a lot of time hunting for features that I know are there but can't remember which menu / page they can be found on. I'd like there to be the option to use different Stripe accounts for different events (rather than just one for the whole account) and I'd like there to be the option of ticket buyers to check out with Paypal (audience feedback)

Respuesta de Nutickets

hace 2 años

Hi Laura, thank you for the feedback, it's important to us. We have to agree having versatile payment options is important. As such, we've added the ability to use different Stripe accounts and made Apple, Google Pay options available at checkout (Paypal in the pipeline too). We'll keep you up to date!

Matthew
Founder en RU
Organización de eventos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

We are very pleased to have made the move

5,0 hace 6 meses

Comentarios: We needed to expand our business beyond what our previous solution was capable of. Nutickets has given us the room to grow while still being capable of dealing with tiiny shows and tiny venues.

Puntos a favor:

Support: While the system is complex and takes quite a bit of learning, the team are very helpful and always quick to respond. Features: The system is very feature heavy. There are a few things it cant do but they are very niche. Development: In the few weeks we have been on board there have already been an impressive number of software updates. Nothing major, at least visually, but several nice little changes that have made work flow more efficient and improved box office appearance. Report system: Way, way, way better than our previous system. So many reports that can all be customised. Scheduled reports that can be automatically emailed to venues or promotors is a godsend of a feature! The Check In App: Visually very clear, very robust and so far our customers all love it.

Puntos en contra:

It is very complex: I am getting to grips with it now but in the early days (a few weeks ago) it was very intimidating. There are a huge number of options for almost every situation and learning which ones to ignore has taken some time. To be fair I have every option available to me and a lot of them could be disabled at company level and that would certainly make things a little less scary when you start out. The page design / layout tools: These are relatively new and as such, still a little lacking. There are a few layout tools and formating features that dont exist yet. I have raised a couple of tiny issues and am reassured that they will be dealt with in the next round of upgrades. Over all I am really digging to make up Cons. I am very happy with the system over all

Ben
Managing Director en RU
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It gets on and does what it should, leaving me free to concentrate on everything else.

5,0 hace 4 años

Comentarios: Running events for two different companies keeps me busy enough. The last thing I need are problems. Nutickets provides a ticketing solution that runs in the background without me having to even think about it. It has never let me down and is adaptable to meet the needs I have - I tell it what I need ad not the other way round! When I have queries regarding the service and want it to do something different then a quick phonecall puts me in touch with a real person, and things are sorted within a very short timescale. My customers regularly mention how easy it is to use, and I can get on with the million other things I need to do - safe in the knowledge that ticketing is never going to be an issue.

Puntos a favor:

It's relatively simple to set up, and once everything's in place then adding new events, customers, or products is a breeze. It takes all of the hassle out of our ticketing, and works 100% of the time.

Puntos en contra:

I've had no problems at all in 3 years of use.

Respuesta de Nutickets

hace 4 años

Hi Ben, Thanks so much for kind feedback, we're thrilled to hear everything has worked so well for you over the last few years - will be passed on to the team. As always, you know where we are if you need us. - Adam

Chris
Admin Trustee en RU
Deportes, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

We needed this!

5,0 hace 6 meses

Comentarios: As a first users of a product like this we were nervous. We did experience a difficulty with sales (not Nutickets fault) which meant that we had to issue a largish amount of refunds. It was handled by their automated system which was a huge relief when it happened and saved face with our customers.

Puntos a favor:

This was the first venture into using technology to assist in our service, mainly because we could not not get an internet connection at our premises. We got great assistance from Nutickets when setting up the product once we got the internet connection which has worked well for us. Once set up any support requirement has not been huge but its good to know its there when needed. Revenue has increased since using Nutickets which is not all down to their product but it has certainly helped!

Puntos en contra:

Nutickets looks as first very complicated! But once details of the set up have been discussed and agreed it just works, which is what we wanted. Have we pushed a few wrong buttons? Of course! But with the support it has never been a major issue. I am sure Nutickets will operate far more complicated business than ours and I also think that some of the bells and whistles we don't use, but what we do works well and we are happy with it.

Kat
Kat
Operations and Lido Manager en RU
Usuario de Linkedin verificado
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Ticketing system for our Lido

4,0 hace 2 años

Puntos a favor:

I searched for a long time for a ticketing software that would work for our Lido. We needed the system to be able to accomodate season tickets, which a lot of alternatives couldnt handle. The website looks great and the content is reasonably easy to amend. The pricing was very competitive.

Puntos en contra:

We have had a few issues since the launch of our new system, but the Nutickets team are always able to recitify them reasonably quickly. I would like to have a better editing tool on the webpage content. Its difficult to make content sit how i want it to without having some html knowledge.

Respuesta de Nutickets

hace 2 años

Hello Kat! Thank you for taking the time to write this review - we appreciate you giving us feedback on our product! I am happy to hear that you have been so happy with the software up to this point. As far as room for improvement - We have plans to make the page builder more user friendly and easier to edit. We'll definitely be in touch when we come to implement this to gather your feedback.

Mo
Owner en RU
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Outstanding Team

4,0 hace 6 años

Comentarios: Nutickets have been a massive help to starting my brand.Rep & his team do really bend over backward to help and progress your event. I'm not going to milk it tho there is some little ideas I've sprung that are in the road map to coming on the platform which I fully understand. Rome wasn't built in a day. Can't recommend these guys enough.

Puntos a favor:

Easy to use, simple to get around.

Puntos en contra:

Email restrictions when doing an event promotion No nu ticket app for the back office side

Respuesta de Nutickets

hace 6 años

Dear Mo, Many thanks for the great review. We're pleased we could assist you setting your events up and starting your brand. Thanks for sharing your suggestions, they will help us grow and develop. We look forward to helping you with many more events in the future! Best regards, Nutickets Team

Kevin
System Administrator en RU
Gestión de organizaciones sin ánimo de lucro, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

NuTickets provides consistency and flexibility across the organisation

4,0 hace 7 meses

Comentarios: As a charity, we need a cost-effective feature-rich application to enable our nature reserves to generate income through chargeable events. However, the skillset of the staff is focussed on conservation and not marketing, so NuTickets provides a very flexible and robust tool to do the heavy-lifting of the sales and marketing side of that area of income generation. NuTickets seems to be able to cater for every use case we have, including multi-language support. The system is not without its faults, but the quick response to bugs and issues is excellent, with most resolved within hours and days.

Puntos a favor:

NuTickets has the flexibility to work well for large and small organisational units alike and allows new users to quickly create rich events to attract customers without having specialist knowledge. Permissions can be granted at user type and individual user levels to enable flexible access control. The public-facing web interface is attractive and intuitive and gives our organisation a huge amount of flexibility in presenting our event offerings.

Puntos en contra:

In-built reporting is focused on customer sales activity and there is no capability to query the database except through filtering at individual table level or through pre-defined dashboards. I am unable to run queries to compare data across multiple tables and cannot produce data status reports, only customer activity reports.

Andy
Events manager en RU
, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Walking Home For Christmas

4,0 hace 6 años

Comentarios: We used NUtickets to expand our Christmas appeal Walking Home For Christmas and add additional functionality to the campaign while reducing internal admin. The platform has helped us create a broader framework to engage participants and the team at NUtickets are quick to respond and work with a 'can do' attitude.

Puntos a favor:

Simple white label platform which was customizable for our campaign. The other ticketing providers were too inflexible for what we wanted to do. And we weren't inundated with rogue advertising for other events/products. Cheaper than competitors.

Puntos en contra:

Not the most stylish out there but growing quickly and constantly evolving to improve the product and taking on feedback from us the customer to do so.

Respuesta de Nutickets

hace 6 años

Dear Andy, Thank you for the great feedback. It's fantastic that we could contribute to the success of Walking Home For Christmas. We look forward to supporting you with your future events. Best regards, Nutickets Team

Mourits
Partner en Islas Feroe
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The perfeckt match to partner with

5,0 hace 2 años

Comentarios: We are very proud to be part of Nuticket here in the Faroe Islands. We use the system for Festivals, concerts, tickets for sports events, registration for evening classes, webinars and we are working to get Nuticket into tourism in the Faroe Islands which looks very promising. Nuticket has given us a much better overview of what is happening and who has bought the various tickets. We love it and our customers love it!
It just makes everyday life easier when everyone is happy.

Puntos a favor:

We were looking for a product for one of our customers who holds a big festival every year. We saw Nuticket's system and chose to book a flight for the next festival where Nuticket would be implemented. We were in no doubt after this visit. Smart, fast and very efficient. After this, we have opened our eyes and see how many possibilities there are within the Nuticket system.

Puntos en contra:

When it comes to disadvantages, there have been some pieces we wished were better or different, but Nuticket has been very flexible in programming what we have asked for and at a reasonable price. So it would be very wrong of me to talk about disadvantages.

Karen
Volunteer en RU
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Lightened the load at the Lido

5,0 hace 6 meses

Comentarios: We set up Nutickets at the beginning of Covid when the outdoor pool could open in 2021, but we wanted to get online bookings to reduce queuing, and to collect customer data for COVID tracking. A few teething problems mainly operator error, but it was well received by customers. It provided far more data than we ever had previously. It has flexibility, but there is always room for more but difficult in our environment of multiple sessions with multiple ticket options. As a Community Charity Outdoor Lido we have managed to work around restrictions in functionality.

Puntos a favor:

Customer support [SENSITIVE CONTENT] has been brilliant. Clear UI. Adaptable. Meets our multi purpose needs

Puntos en contra:

Would really love to have a user handbook or resource.

Karen
Managing Director en Irlanda
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ticketing for Seasonal event

5,0 el año pasado

Comentarios: Nutickets is a fantastic system for managing events. Due to Covid19 we had to quickly move online with a ticketing system and Elliot from Nutickets was incredibly helpful in getting us up and running quickly. We found the system to be rich in functionality, easy to use for both administrators and customers booking tickets, very cost effective, reliable and customisable. I would highly recommend Nutickets to anyone looking to run online ticketing for events.

Puntos a favor:

Ease of use of the system, superb customer service, ability to customise your event.

Puntos en contra:

Took a while to figure out how to set up the event exactly how I wanted. Customers couldn't edit their booking - meant more admin work for me.

Josef
entrepreneur en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Feature-rich & Remarkably flexible. My experience with Nutickets has been superb.

5,0 hace 7 meses

Puntos a favor:

Nutickets enables so many different options and if we find it difficult to navigate anything, the support is quick, efficient and practical. It's clear from my experience the team are dedicated to taking care of their customers. Great for us because we are a small company just getting started, fab to have tools to customise our own stuff.

Puntos en contra:

There isn't really anything I don't like about Nutickets, I would say I'm a bit confused about reports works. However, I'm sure if i phoned customer support they would help! There 24/7 support which is amazing - and it's real people.

Jordan
Director en RU
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Nutickets are excellent

5,0 hace 2 años

Puntos a favor:

It's very easy to use. And the customer service is brilliant

Puntos en contra:

.

Lucy
Event Manager en RU
Organización de eventos, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nu Tickets

4,0 hace 2 años

Comentarios: Customer service team are very helpful and responsive

Puntos a favor:

Works well for managing large scale events Use of code to reveal ticket types is a helpful function for the events I use this system for

Puntos en contra:

Images have to be a variety of sizes to correctly display Changing the actual ticket layout & images is not intuitive

Adrian
Managing director en RU
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Event ticketing through NuTickets

5,0 hace 6 años

Comentarios: You came recommended, always a good start. It was my 1st time using online ticketing rather than the traditional cash on the door. The software was easy to install & upload images to. The Strip bank transfer works well & hassle free. The small problem i incurred (my fault not Nutickets) was swiftly sorted by their online chat. All in all a very good experience. I can't recommend NuTickets highly enough. Adrian Elliott International Sounds .

Puntos a favor:

Its ease of uploading images

Puntos en contra:

I havent found any

Respuesta de Nutickets

hace 6 años

Dear Adrian, Many thanks for sharing your fantastic feedback! We're delighted your first online ticket sale went smoothly and our support team was able to quickly assist you. We look forward to helping you with many more events in the future. Best regards, Nutickets Team

Jennifer
Sales & Logistics Executive en Gibraltar
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pulse

4,0 hace 6 meses

Comentarios: Excellent support form [SENSITIVE CONTENT] and team. Its been a good experience and feel that feedback is listened to and looked at to improve the software.

Puntos a favor:

It mainly looks good, its fairly easy to use once you get used to the back office system, it is constantly being updated.

Puntos en contra:

It can be a little complicated to find some functions. Some things take a while to do eg tickets must be deleted one by one which is time consuming when a lot of dates scheduled, should be able to multi select what you want to delete and delete all at once. The calander view is dated - should be abelt to have a drop down calander to select your month and should not have to be a full page calander. When in demo mode the system should not recognise test sales as sales.

Sarah
RU
Ha utilizado el software durante: No especificado
Fuente de la reseña

Great product amazing support

5,0 hace 6 años

Comentarios: I decided to trial this software and found it was really good. This system covers all elements and I was a bit shocked at just what could be done. When issues came up I found the support was really good and always seemed keen to jump on and screen share or send me a video link to help me or just give advice. Best features for me was the system is white label so we used our company branding. I also needed the data after the event and I got everything released to me, this was great as other companies don't allow this, it was a massive help for my next marketing mail out. I would recommend them to anyone.

Respuesta de Nutickets

hace 6 años

Dear Sarah, Many thanks for the fantastic 5* review! We are pleased that you found our software great for selling and promoting your events online. Your fantastic feedback about the support you received has been shared with everyone. We look forward to helping you with many more events in the future! Best regards, Nutickets Team

Duran
Student en Sudáfrica
Usuario de Linkedin verificado
Educación superior
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ive used nutickets for as a promoter and a buyer and it is easy amd efficient.

4,0 hace 5 años

Puntos a favor:

Its ease of use and how quickly you can buy a ticket. The ability to choose types of purchase methods It is very safe and never crashes.

Puntos en contra:

That it is still all online. The service charge can sometimes make the ticket too pricing when promoting which loses sales.

Respuesta de Nutickets

hace 5 años

Hi Duran, Thanks for taking the time to review Nutickets! Your feedback will be passed on to the team. In regards to the service charge con listed: Our service charges can be passed on to the attendee, or you can absorb the cost for yourself to hide the fees. Please speak to a member of our team and we'll explain how to do this! Kind Regards, The Nutickets Team

Ellie
Events Manager en RU
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Events Collective Review

4,0 hace 7 meses

Comentarios: [SENSITIVE CONTENT] are both extremely helpful and a pleasure to deal with. They have sorted out multiple issues we've experienced efficiently in a prompt manner.

Puntos a favor:

Easy to use, staff are extremely helpful and answer any queries quickly and efficiently.

Puntos en contra:

We noticed last year that some functions i.e guest checkout led to more difficulties such as customers not being able to find their tickets. Although this was not necessarily Nu Tickets fault, it did lead to further issues due to people using an old email address.

Scott
Owner en RU
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great platform, great service!

5,0 hace 6 meses

Comentarios: We have had absolutely no problems with Nutickets. They have lived up to all their promises, and are always releasing new updates.

Puntos a favor:

The team setup 80% of the software for you, which is great. You're able to build a new website, and sell tickets directly ! Customer support always available and delivered with a smile. Without their support, it wouldn't be impossible!

Puntos en contra:

I don't have any cons for this company at all.

Gareth
Gareth
Manager en Sudáfrica
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Nutickets is very easy and efficient, for both the supplier and the consumer.

5,0 hace 5 años

Puntos a favor:

I find Nutickets to be an excellent and user-friendly platform for event ticket suppliers and buyers.

Puntos en contra:

There is a booking fee that could alter a buyers opinion. There are also sometimes email issues restricting the sending/receiving of tickets.

Respuesta de Nutickets

hace 5 años

Hi Gareth, Thanks so much for your excellent, 5* review, your feedback is a great motivator for us to keep pushing the boundaries with our event tech! We're sorry to hear that you had some issues. Please message our customer support team and we'll show you how to hide the booking fee from your buyers and we'll also investigate the other issue you outlined. Kind Regards, The Nutickets Team

Jonathan
Director en RU
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Event ticketing

4,0 hace 2 años

Comentarios: Great customer service and a good product.

Puntos a favor:

Easy to use and setup. User interface is clear and makes the process of enquiry to sale very easy and fast.

Puntos en contra:

Running reports is not clear enough.

Vanessa
SLSC Committee member en RU
Deportes, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

South London Swimming Club - COVID

5,0 hace 2 años

Comentarios: We needed to implement a booking system at relatively short notice. We looked at different platforms and identified nutickets as the most suitable for both the immediate purpose and for post-pandemic use. The support from [SENSITIVE CONTENT HIDDEN] was great and continues to be so.

Puntos a favor:

Easy to set up and plenty of support from the nutickets team.

Puntos en contra:

Unable to add multiple tickets to basket.

Respuesta de Nutickets

hace 2 años

Hi Vanessa, thank you for your kind words. We hear your feedback. We've actually just added the ability to add multiple tickets to the basket and from multiple events too. One of our team will be in touch to give you a tour!