Opiniones de Copper

Sobre Copper

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Puntos a favor:

I like the simplicity of how it is laid out. It was easy to customize to some of my company's unique requirements.

Puntos en contra:

When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it.

Valoraciones de Copper

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,3
Funcionalidades
4,1
Relación calidad-precio
4,1

Probabilidad de recomendación

8,1/10

Copper tiene una valoración global de 4,4 estrellas sobre 5 según las 563 opiniones de usuarios de Capterra.

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Luis Manuel
Luis Manuel
VP Of Sles en Colombia
Usuario de Linkedin verificado
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Copper nos ahorra tiempo

5,0 hace 2 años

Comentarios: La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas

Puntos a favor:

La integracion con Gsuite nos ahorra tiempo teniendo todo en un sola pantalla nos permite actualizar el CRM mientras trabajamos en el correo electrónico

Puntos en contra:

Lo que mas me gusta es lo simple de la herramienta pero es super robusta

Scott
Scott
General Manager en Australia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

The CRM for sales team on Gsuite

5,0 hace 2 años

Comentarios: I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Puntos a favor:

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click. The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail. Im really starting loving the workflow automations and cool calculated fields I can make now.

Puntos en contra:

I'd like to see a better native integration with an email automation software

Michael
CEO en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

The ONLY Fully-Integrated CRM Solution for Google Workspace

5,0 hace 10 meses

Comentarios: Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs. Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking. @TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!

Puntos a favor:

Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).

Puntos en contra:

Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.

Ramiro
Operations Coordinator en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Operations Coordinator Opinion

4,0 hace 3 semanas Nuevo

Comentarios: We had a very good experience but we quit using it because of the price. It was too much for our needs. Though the features were amazing to have.

Puntos a favor:

The integration with gmail is great. In our company we use google accounts, so using Copper extension; the CRM automatically update your contacts with the emails you send. It is very easy to maintain the leads updated.

Puntos en contra:

The pricing was quite expensive. The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want to expend too much money. Sometimes they have discounts but they only last a few months.

Roger
Owner en EE. UU.
Mercados de capitales, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Congrats Copper! You are now officially the worst customer service!!! Great job being a FAILURE!!!!

1,0 hace 2 meses Nuevo

Comentarios: I have emailed and used the customer service bot on the website over 20 times since July to ask a basic question. Copper refuses to answer my question.  It is not humanly possible for a human to be as rude and stupid as the bot that never answers my question!!!  In my 30 years in business Copper by far has the worst customer service on the planet!!! Even worse than Pac Bell had back in the 1990’s and it was not possible to have customer service as dumb as theirs until Copper came along!!!!

Puntos a favor:

Google Integration is what I liked the most! I used to love proper works then it became Copper. Taking away customer service is a major Blunder!!!! Don't do business with copper unless you have plenty of time to waste hours of your life and cost you and your business tons of money in wasted production time.........

Puntos en contra:

Which dumb-ass executive wakes up one day and takes away customer service!!! Are you that ignorant that you believe your bot works????

Usuario verificado
Sales Executive en Chile
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great tool if you have Google Workspace

5,0 hace 2 meses

Comentarios: Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.

Puntos a favor:

Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.

Puntos en contra:

works better when connected to Google Workspace

Robert
Commercial Business Manager en EE. UU.
Materiales de construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Not the standard CRM / Project Tracking

5,0 hace 10 meses

Comentarios: We use Copper to manager our existing customers. We do not add new customers often, just account management really. We also use it to track commercial projects. It's two completely different uses. We use Opportunities as commercial projects. It would be nice if People/Companies could be segmented as different types with different visible fields. We group a lot of fields and have to toggle open/close based on the type of person being entered.

Puntos a favor:

Our company uses the Google Suite of apps so integration with our current setup was extremely easy. We had a single implementation person assigned to our account and she was extremely helpful and responsive. Also the customization options were very useful.

Puntos en contra:

The canned reports were not useful to us. We had to build our own through Google Analytics. However the Copper team have recently been upgrading their reports, with the ability to create custom reports now. It's much better.

Kayla
Founder, CEO en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Simple, Powerful Start-up CRM

5,0 hace 10 meses

Comentarios: We use copper as a CRM tool, a pipelining tool for fundraising, an ATS (applicant tracking system) for hiring, and a task management system for customer support.

Puntos a favor:

Copper is a fantastic CRM for startups leveraging Gmail that want seamless integration and an intuitive UI. Pricing is affordable in early plans, enabling startups to leverage Copper in their earliest days.

Puntos en contra:

The brand needs a revamp – there are so many muted color, bland CRM tools. Copper *feels* like a fresher experience, and I wish their brand matched that new feeling.

Eric
Eric
Director and Sales and Marketing en Nueva Zelanda
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fabulous CRM product for Gmail users

4,0 hace 2 años

Comentarios: Easy to trial product. Sales support team was very helpful. Not too pushy.
Software has exceed my expectations.

Puntos a favor:

Easy to set up and use, great UI. The tight integration with Gmail is really the killer feature for us.

Puntos en contra:

If you accidentally delete records they cannot be recovered. Not good if you accidentally delete all your contacts and have not done a manual back up ..

Michael
Business Analyst en EE. UU.
Construcción, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Copper - Great Sales CRM

5,0 hace 2 meses

Puntos a favor:

Copper can help display all the information I need to effectively run a sales pipeline.

Puntos en contra:

It is intuitive, but it could be a bit more user friendly.

Rebekah
CoS en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Simple CRM for g-workspace users

5,0 hace 3 semanas Nuevo

Comentarios: Haven't been using long but seems very simple and easy to use.

Puntos a favor:

I love how easy it integrates with google workspace

Puntos en contra:

I don't like all the manual entry. There is no chat or easy way to get help from a human.

Marc-Antoine
Manager, booking agent, label manager, PR en Canadá
Música, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Copper is a great tool for sales, contacts and tasks management

5,0 el año pasado

Comentarios: Copper is defenitely a very powerful tool when it comes down to sales and task management. It is easy and instinctive to use!

Puntos a favor:

As a booking agent and as an artist manager, the 2 things that I enjoy the most with Copper are the Task Manager and the Contact List features. It goes without saying that the contact list manager is a very powerful tool. It is easy to use: whether you just want to browse through the contacts, uplaod/add new clients or even if you need to find a "needle in a haystack". All the filters that you can apply in a research are super helpful! The task Manager is also one of the main feature that I use on a daily basis. I find it super easy and convinient to set up remainders and follow ups. It is also very useful when it comes down to dedicate tasks to colleagues (without having to talk to them, because you can be very clear using the "details" section).

Puntos en contra:

I think probably the biggest issue I have with Copper is that we are all francophones at Doze Agency. Because the version of the software we are using is in English, we sometimes have problems with some "list management". We sometimes have to use some special caracters in French (for exemple: "é", "è", "à", etc.). Maybe a French version of the software is not an option, but a cool feature would be that the software could associate special caracters like "é" to the letter "e" or a caracter like "à" to the letter "a". I know it may sound strange to some, and I don't know to what extent there are other french speaking users of the software, but it would defenitely be a great plus!

Janna
owner en EE. UU.
Arte y artesanía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Copper is helping me keep track of my customers

4,0 hace 3 años

Comentarios: Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

Puntos a favor:

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Puntos en contra:

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Jaimee
Office Manager en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Copper

5,0 hace 3 años

Comentarios: Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.

Puntos a favor:

Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.

Puntos en contra:

We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.

Respuesta de Copper

hace 3 años

Greatly appreciate the feedback, Jaimee!

Jacqueline
Broker/Owner en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Intuitive, Inclusive & Scalable

5,0 hace 3 años

Comentarios: Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.

Puntos a favor:

The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.

Puntos en contra:

the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates

Respuesta de Copper

hace 3 años

Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!

Dulce
Legal assistant en EE. UU.
Servicios jurídicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Amazing CRM!

5,0 el año pasado

Comentarios: Overall very happy with this software. Didn’t need any training at all as it’s very intuitive and easy to work with.

Puntos a favor:

It is very user friendly, loads quickly and can be used on the go. I love that there’s an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office. I also love the copper extension that allows me to see if my clients have opened up our emails (it lists each date and time it was opened)

Puntos en contra:

The only issue I have is that the Copper extension (not the software itself) sometimes marks an email as being read if I open it to link it to an opportunity. Not a big deal, I can usually rule out the “read” notification right after the email was sent because I know it was me. Any other reads are ones our customers triggered when they opened the email. I also wish that the mobile app allowed you to view the customers numbers without having to select the “phone” or “call” option.

Mark
Mark
Proposal Manager en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

5,0 hace 4 años

Puntos a favor:

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Puntos en contra:

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Michael
Associate en EE. UU.
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Copper for Small Business

4,0 el año pasado

Comentarios: I like Copper, it is easy to use and integrated with Gmail. Cloud base allows use any place in the world. Accounts and analysts (people who do nothing but watch what I do) love looking at my copper but hate putting information in system.

Puntos a favor:

1. Organizes leads, people, and anything for sales. 2. sends reminder emails about presentation or phone call. 3. cloud based, can be done anywhere 4. Task managment 5. easy input with enough infomration on clients. Sometimes find info on leads online.

Puntos en contra:

1. Can't same attachments for emails. 2. Does not integrate with LinkedIn (App for LinkedIn mixing is terrible). 3. Not enough time to use because focoused on other things for small busines.

Drew
Drew
Director of Sales en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great CRM for Gmail Users

5,0 hace 3 años

Comentarios: Great company with an excellent support team always available. Offer monthly training and update webinars as well.

Puntos a favor:

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Puntos en contra:

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Respuesta de Copper (formerly ProsperWorks)

hace 3 años

Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!

Phil
Sales Manager en EE. UU.
Producción de alimentos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Sales for Organic Maple Syrup

4,0 el año pasado

Comentarios: Great tool for the price and for a team.

Puntos a favor:

A very essential tool, pretty easy to use for Sales CRM.

Puntos en contra:

Lots of features are not needed for the basic sale of a grocery product. Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company. Wish saved files could be viewed and not just downloaded.

Usuario verificado
Operations en Guatemala
Usuario de Linkedin verificado
Política pública, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Has helped me get my marketing leads in order

4,0 hace 4 años

Comentarios: Copper has made it easy for me to keep track of my leads. With it's basic functions anyone can use it without reading extensively through a guide or manual. I would recommend it to new businesses because of it's simplicity and inexpensiveness.

Puntos a favor:

I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

Puntos en contra:

The thing that I dislike most about Copper is the field mapping that needs to get done prior to importing a list of leads via an Excel sheet. If there is one error or if it doesn't recognize the information within a cell then it wont import it and it will give you a pop up window with the option to correct it right then and there. I've found myself fighting with it plenty of times because it wont accept what I'm writing and then I would resort to canceling everything and just deleting that contact from the list to add it manually afterwards just to get the import feature to work. Also it is such a chore to import these lists, you have to click on so many menu items to get to the import function.

Usuario verificado
Owner en EE. UU.
Usuario de Linkedin verificado
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

I really like Copper

4,0 el año pasado

Comentarios: For us it all hinges on Opportunity tracking - which we modified into a "start-to-finish/inquiry-to-money-collected" tracker. We don't use the project management or task management.

Puntos a favor:

The Google integration and drag and drop pipelines/stages are what sold me. It didn't take long to learn and start modifying it for our activity/information needs. The mobile version is more than adequate and the whole UI is well done. Like all good software, I'm sure there are features and shortcuts we don't use enough, but basically, it is more than suited for what we use it for; Customer information and job process tracking.

Puntos en contra:

These cost more money - via upgrade; Mailchimp integration, adding many custom fields, and better than limited reporting. We run the Basic version.

Josh
Data Integration & Sales Support Architect en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A great CRM for a small to mid-sized company

4,0 hace 4 meses

Comentarios: Copper has been a great experience overall. Their Customer Success Managers are the most helpful, prompt and friendly people whenever there's a hiccup with Copper. The price per user is a bit expensive

Puntos a favor:

What I like most about Copper is its built-in connectivity to all things Google. Auto-logging calendared events, easily adding files to records from our Google Drive, using the Copper add-on to easily push data out to Google Sheets and then Google Data Studio...it's great.

Puntos en contra:

I believe Copper needs to focus on tightening up existing features before rolling out new features to compete with other platforms. There's a delicate balance between building new things and maintaining what already exists and I feel that sometimes their focus is too dedicated towards building new.

John
Owner en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Basic CRM

4,0 hace 2 años

Comentarios: Overall experience was good until I knew I was paying more for less.

Puntos a favor:

At that time I was looking for a CRM that integrates with G Suite at that time called Google Apps. This was the second CRM I tried.

Puntos en contra:

You have to play a lof more for the better features that actually completes the CRM. After checking out other companies I realized after using it for more than a year that the CRM is lacking in features.

Andrea
Membership Animator en Canadá
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Everything I need for success in one platform

4,0 el año pasado

Comentarios: At first the learning curve with Copper CRM was difficult especially since I had been trained in other softwares. The video tutorials were a great help! At this time and after the learning curve I am very happy with my overall experience with Copper. I use it daily and enjoy how I can personalize the features to suit my sales and relationship management needs.

Puntos a favor:

There are a few features in which I like most about the Copper CRM software. Firstly, the opportunities pipeline feature. This is a great tool in following the journey of prospective members and new members. When moving throughout stages of the platform intergrations allow for tasks to be automated with intergrations to Gmail. Which leads me to my next favourite feature which is the Gmail intergration and Zapier intergrations. This allows for my workflow to become much easier, built-in interaction tracking, and more. The email templates are a huge plus too!

Puntos en contra:

It was previously the dashboard, but the recent upgrade which allows for a customizable dashboard is a wonderful added value.