18 años ayudando a las empresas
a elegir el mejor software
Sobre CallRail
Una plataforma de analíticas diseñada para aquellos que dependen de las llamadas de calidad y los clientes potenciales entrantes para medir su éxito.
The technical support individuals know their product and were very helpful.
This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking.
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Easy to use and great data gained from all types of marketing campaigns.
Puntos a favor:
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Puntos en contra:
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

I can't imagine an easier, more efficient way to record and monitor your business calls.
Comentarios: I would use any other software for tracking phone calls in the work place.
Puntos a favor:
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Puntos en contra:
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
Aggressive company
Comentarios: My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.
Puntos a favor:
I liked that they could automatically label calls based off what people are saying
Puntos en contra:
The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.

Great Service and Value
Puntos a favor:
How they give you 10 numbers for a reasonable monthly price.
Puntos en contra:
It could be a little better organizing old calls and prospects.

Tracking phone calls with CallRail
Comentarios: I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
Puntos a favor:
We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
Puntos en contra:
Much difficult to tracking calls comes from Facebook, instagram

Excellent Call Tracking Software
Comentarios: Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts.
Puntos a favor:
Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.
Puntos en contra:
We are not able to connect phone calls that turn into customers.

I could'nt live without CallRail!
Puntos a favor:
CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.
Puntos en contra:
The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.
Respuesta de CallRail
hace 7 años
Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to reviews@callrail.com? Thanks! Kate

My Favorite Call Tracking Service
Comentarios: We use it to track the results of our marketing campaign both in-house and for clients.
Puntos a favor:
Very easy to set up. Doesn't take a lot of time. Can track both calls and forms.
Puntos en contra:
There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

Great software, but more expensive than the other like it
Puntos a favor:
I like a lot about this - it's simple to use once you get the hang of it, and from there - you can do so much.
Puntos en contra:
I got a ton of numbers that had issues, I guess they were used before for other things but it's like they were all spammy. I even got calls from numbers I never called and they said I was calling them, when I definitely wasn't. It's also really expensive.

Could be better
Comentarios: callrail has alot of potential to be amazing. I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
Puntos a favor:
Call rail is cool because you get to choose a number that your business can have a local number, you can text people from it and you can record calls. This is all great, and very needed for businesses.
Puntos en contra:
It's very clanky and unorganized. It's outdated and highly in need of some upgrades. I hate how you constantly have to refresh and sometimes I still miss text messages.
Very Excellent program
Comentarios: The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.
Puntos a favor:
The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.
Puntos en contra:
The least thing I liked is the lack of rapid development in the devices, although it is very easy and distinctive, but it needs a little development
Alternativas consideradas previamente:
Great Product, Easy to use!
Comentarios: CallRail has helped us gain valuable insight into our prospects that they did not tell us. We like knowing what web pages the prospect has gone to before/during the call. The ease of getting this information is very helpful.
Puntos a favor:
The simplicity of this software is what makes it great. It is very easy to use with a clean look.
Puntos en contra:
There isn't anything I don't like, however, there are some things I would like to know. Location/i.p. data is very helpful. Also pulling some data from the phone number registries would be helpful.
Amazing tool to check the quality of calls by checking recording and monitor the calls
Comentarios: Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns.
Puntos a favor:
Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.
Puntos en contra:
Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive
A must for proper attribution
Comentarios: CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.
Puntos a favor:
With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.
Puntos en contra:
I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.
Lightweight call recording and tracking for marketing/QA
Comentarios: We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor.
Puntos a favor:
CallRail was fairly to setup on our website. It was a simple code installation, punch in some parameters and we were off to the races recording phone calls. We don't record our normal phone calls, so this tool serves as a bit of QA for us as well as a way to track call volume and results from various mediums, like advertising channels (PPC, print, TV, website, etc...). When CallRail can identify the source, it will create a referral method, and you can go in and tag calls as well as assign dollar value to it for results (like a sale).
Puntos en contra:
I gave up on getting hands-on assistance setting things up and just decided to stumble through it myself. While it turned out to be fairly easy, I wouldn't say it was necessarily readily intuitive. I couldn't even get someone to talk to me about sales, when I called it was just more of "We have a free trial, go use it for yourself and see what it does." I had to contact support to setup multi-site phone numbers after purchasing a plan, but the platform didn't tell me that, I had to go find a support article myself and then contact support and wait for them to activate it, though that didn't take long. I think their customer support could use some help, as right now I'm kind of deterred from going in depth with the platform because I have a feeling I will have to contact support often. Also, the pricing structure is a little unclear to me, and without someone to explain it to me it doesn't make a lot of sense. There's some pretty big leaps between the tiers, and I just don't know that I feel it's an awesome value.
I used CallRail to track a number of SEO campaigns.
Comentarios: Using call tracking through CallRail was a great way to keep our clients informed as well as see the direct results of tests and changes we made on client websites.
Puntos a favor:
CallRail is very easy to use and the dashboard is great for showing how many calls are coming in and what results look like at a glance. Sorting through campaigns is super easy, and it's very easy to see all the campaigns you are running with a client all in one view, which is great. Setup is fairly easy, there aren't a lot of extra steps in creating new campaigns or making adjustments. The dynamic number insertion was fantastic for SEO and PPC campaigns. Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
Puntos en contra:
Occasionally I would have issues with the IT team of a client if they were running through phone trees on their end, but that's not something that call tracking seems to be able to figure out anyway. I really didn't have a lot to complain about.
Amazing Customer Service
Puntos a favor:
I cannot say enough amazing things about the customer success team at this company. They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.
Puntos en contra:
The service can be a little costly but seems to be in line with competitors. This is a small con compared to the benefits this product actually gets you.
Works as it's meant to
Comentarios: Our overall experience has been good. We can review the calls for keywords, leads, trends, etc. We can track the number of calls resulting from our website. It has been a good experience.
Puntos a favor:
We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.
Puntos en contra:
The transcription isn't as good as we had hoped, especially for the price.
Easy way to Spot Check Customer Service Reps
Comentarios: Call tracking as the name says. Breaks calls down by user, source, date etc. its great.
Puntos a favor:
This is a fast and easy way to spot check your call centers as well as track marketing initiatives . It is very easy to set up multiple numbers and you can make custom ones quickly.
Puntos en contra:
The ability to Jump around inside of a recording could be improved. Its not easy to find where you are. should fucktion more like a video platform.
Support is helpful and the overall platform is easy to use and fully-featured
Comentarios: Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.
Puntos a favor:
CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.
Puntos en contra:
Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.
Would recommend to anyone who takes leads through calls
Comentarios: I have not tried any competitors, so so far I highly recommend this software for anyone who gets leads through phone calls!
Puntos a favor:
The ability to grade calls and create tracked numbers is amazing. As the marketing agency for a law firm, I do not have direct access to the leads, so this makes it really easy to keep things confidential while also understanding where high-quality leads come from.
Puntos en contra:
My only con is that my client, though they purchased the software, does not understand how to use it let alone to its full potential. There are a lot of options, so I sort of wished it was more user-friendly for beginners.
A great tool for small businesses and agency use
Comentarios: We track calls and rate people who answer calls based on how well they do at converting leads. We are a marketing company so we are always checking call rail data to see what marketing methods are working well.
Puntos a favor:
How easy it is to track key metrics at a glance.
Puntos en contra:
That there is not an easy option for outbound calls.
Zero Customer Support
Comentarios: I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.
Puntos a favor:
It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore
Puntos en contra:
Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.
Call Rail - Review
Comentarios: - it was an overall excellent experience working with this product
Puntos a favor:
- it can be customized for any business use case - it can be easily accessible - all the call recordings can be sent via email to everyone - handling the calls coming through multiple numbers
Puntos en contra:
- the support can be more responsive - the pricing can be reduced - the features can be more expanded
Great for call routing but lacks greater functionality
Comentarios: Neutral
Puntos a favor:
Intuitive call routing and recording capabilities
Puntos en contra:
Lack of sms and mms capability on phone lines is impractical