Opiniones de Weave

Essential for business

Puntos a favor:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Puntos en contra:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

VOIP phone service for your veterinary or medical practice

Comentarios: Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.

Puntos a favor:

Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.

Puntos en contra:

I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.

Weave has daily technical issues that cost you money

Comentarios: Looking to leave them asap.

Puntos a favor:

Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.

Puntos en contra:

Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.

Love the Weave Software

Comentarios: We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting

Puntos a favor:

I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.

Puntos en contra:

Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location

Henritze Dental

Comentarios: We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Puntos a favor:

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Puntos en contra:

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.

User friendly

Comentarios: I have been very happy with weave. Have found a few employees of weave that have been VERY helpful

Puntos a favor:

Team communication is essential to our practice. Being able to chat throughout the office is critical for communciation.

Puntos en contra:

When there are glitches in the system and they send text messages to closed accounts.

Good for certain offices with broad function needs

Comentarios: It's great for a bigger-type health office, but it was not right for our small office. Features were great but many not needed for our office.

Puntos a favor:

I liked the professional appearance and functionality. It's made specifically for health-type offices. It had a wide selection of features and functions.

Puntos en contra:

There were many features that our office did not need and we couldn't exclude them for a cheaper price. Also, the HIPPA compliant emails were great but we also wanted HIPPA compliant text messaging but that was not available at the time

All-In-One Communication Software

Comentarios: It was great as long as you dont need help with customer support.

Puntos a favor:

Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management.

Puntos en contra:

The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial.

Daily user, makes my job easier

Puntos a favor:

I enjoy being able to message my coworkers in the instant chat and create groups to send to multiple people at once.

Puntos en contra:

My least favorite thing about weave would have to be the almost daily updates it suggests we run. We do them every time but they are a little annoying

Doesn't work with topsOrtho

Comentarios: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Puntos a favor:

The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Puntos en contra:

It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Weave Review

Comentarios: Enables employees to work on other tasks, saves time and money. Multiple uses with phone, text messaging with patients and coworkers. Integrates with Dentrix so when it recognizes a phone number it links it with the patient, so no problem if someone is hard to understand.

Puntos a favor:

Automated messaging for appointments and integrated with our dental software

Puntos en contra:

Phones are internet based so they do go down when the internet goes down.

Weave has been beneficial in several ways to our office.

Comentarios: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Puntos a favor:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Puntos en contra:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Weave is our right hand man

Comentarios: I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

Puntos a favor:

I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

Puntos en contra:

My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

Weave - service Is very unreliable - Do Not Ever Deal With Their Service

Comentarios: One of the worst customer service experience I have ever experienced. Everytime there is a technical problem, I call them on be on hold for a minimum of 1.5 to 2 hours. They overall customer service and support is just too horrible. They significantly increased my annual fee for their totally unreliable service without any notice and approval from me. They all of a sudden disconnect my phone service and hold my phone system hostage until their demand for full payment is made while our patients/customers are unable to reach us for their emergency care pediatric dental services. There are no supervisors or managers to talk to immediately to get the issue resolved. Weave rep on the phone tells me that they will get back to me in 48 to 72 hours (while my phone system is completely down and no unable to make or receive calls). THEY DO NOT SEEM TO CARE ABOUT YOU AS CUSTOMER. I very much regret that I dealt with them but not any longer. Please save yourself from serious trouble and do not ever deal with this company.

Puntos a favor:

Really Nothing. Weave features are very unstable. Except the basic phone service, none of their features worked for our dental pracitce

Puntos en contra:

Software features that never worked for me. They increaed my billing fee without any prior notice or my approval.

Overall happy with Weave

Comentarios: Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!

Puntos a favor:

Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.

Puntos en contra:

Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.

Want to streamline your patient communication and save money?

Comentarios: After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.

Puntos a favor:

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

Puntos en contra:

The campaigns - not enough customization vs other platforms that we have used.

Simple, Elegant, Exceptional

Comentarios: Weave has streamlined our customer communications and optimized our business efficiency.

Puntos a favor:

Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable.

Puntos en contra:

Nothing. Very easy to use and excellent all around.

Buyer Beware!

Comentarios: I am happy that I switched services, Ooma has offered much better and reliable service, customer service is easy to reach and always have answers to help me. I honestly would never use Weave again.

Puntos a favor:

I liked the text logs where it kept the text history under each contact.

Puntos en contra:

The UNRELIABLE service, the fact that my texting capability got hacked and then Weave had ME resolve it with filling out forms and couldn't guarantee it wouldn't happen again, and the POOR customer service (had to wait a LONG time to even get anyone on the phone, then was often told "oh, that's not my department" and then I would get a help article emailed to me (which is the same help article I had access to with a quick search before I reached out to support). It's a TERRIBLE service and I'm glad I switched to Ooma 7 months after signing up for Weave. I would definitely not recommend this service to any small business.

Weave for Dental Providers

Puntos a favor:

The text messaging features are my absolute favorite about the software. We use text messaging for our appointment reminders, upcoming due dates, payment requests, and everyday communications with patients. My office has been closed this week due to t he COVID-19 pandemic, but we have been able to keep in contact with all of our patients and can even call them when necessary through the Weave app on our mobile phones. We also have a staff chat that we can use to message each other while in the office or away from the office. It is super handy. We have used many other patient communication products, and have never liked one as much as we like Weave.

Puntos en contra:

The only con I have is that occasionally the mobile app acts up. But on the pro side of that, there's a mobile app so my office can check up on patients and our schedule anytime.

Great features, but MANY bugs/issues

Puntos a favor:

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Puntos en contra:

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Promising but expensive and they fail to follow through

Comentarios: Overall our communication has improved with clients because we are able to text them but it seems like every week we have some sort of reliability issue with using Weave. Customer service has been completely unresponsive multiple times for our issues.

Puntos a favor:

Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.

Puntos en contra:

The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.

Software that anyone can use, and should be used by everyone!!:)

Comentarios: We have been extremely satisfied with our overall experience with weave.

Puntos a favor:

We love the fact that we are always able to address every call that comes into our office day or night. Because we are able to download this software to our cell phones, we can even answer calls or texts from home if need be. The software is user friendly and allows us the opportunity to update information in a moment without having to consult a user manual or tech support. Overall we are very happy with this software.

Puntos en contra:

Our biggest complaint and perhaps only complaint about this software is that it doesn't integrate with our dental software and we have to manually upload all our patient information into the software. We were aware of this when we purchased the software however, so this wasn't like a "surprise". We are hoping that there will be an integration in the future though.:)

Ease of use is our favorite part

Puntos a favor:

integration texting messaging within office ease of phones to use

Puntos en contra:

Phones sometimes powercycle on their own. I wished it was a little more flexible so I could change who gets what calls depending on day of the week.

Great product

Comentarios: This software outshines our previous communication software by leaps and bounds.

Puntos a favor:

We use many of the features that Weave offers! Initially we were interested in communicating in real time with our patients. I love the regular updates in the software.

Puntos en contra:

I don’t have any issues at this time. Upgrades have been wonderful!

Customer service is disorganized at best - what a nightmare

Comentarios: Horrible. The implementation team does not know what they are doing. This was an incredibly stressful experience and they continue bothering me MONTHS after cancelling with mistakes!

Puntos a favor:

I liked the idea of it. It seemed like it would streamline our communications systems but it was an absolute nightmare I would not wish on anyone.

Puntos en contra:

The biggest drawback was the fact that they screwed up my phone lines and somehow set my (the business owner's) PERSONAL CELL PHONE NUMBER as the outgoing phone number. So now a TON of clients have my personal number and call and text me at all hours of the day and night for mundane tasks like setting up an appointment. The only person that cared about this problem or even saw it as an issue was the person tasked with trying to save the account, BB. The phones were constantly dropping calls, which they informed me MONTHS into implementation was due to not having an ethernet connection - which, had it been mentioned, we never would have bought this in the first place. I'm still getting bills dated AFTER I cancelled, which now they act like it's the final notice. The sales team promises things the software cannot deliver, and the implementation and training teams frankly have no idea what they are doing. I lost an incredible amount of business due to this crappy software. It is honestly one of my worst decisions as a business owner to try this out.