Opiniones de Foxit eSign

Una alternatiba a Adobe Acrobat Profesional

Comentarios: La experiencia de usuario, navegación por los menús y funcionalidades son más que correctas. Tiene todo lo que se necesita para trabajar en una oficina con documentos pdf sin ningún problema y con garantía de su buen funcionamiento.

Puntos a favor:

Es un software muy completo, y una alternativa a Adobe Acrobat Profesional. Quizá no llegue a tener las mismas funcionalidades pero el precio lo hace muy competente y una alternativa sería al programa de Adobe. Es versátil y funcional.

Puntos en contra:

Quizá no llegue al nivel de Adobe, pero realmente es una muy buena alternativa, si hay ciertas funcionalidades que no necesitas y que si se encuentran en Adobe. Con todo esto, es un software muy recomendable como alternativa a Adobe.

No Other Services Fit our Needs until eSign Genie

Puntos a favor:

eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip.

Puntos en contra:

I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)

Customer Support Lacking

Comentarios: Overall, our Sales Representative has neglected to provide the correct package for our organization. The rep is impossible to get ahold of, has added incorrect features to our account (even after multiple confirmations). I am constantly calling the support line (after hours, because that is the only time I can get through).

Puntos a favor:

It is very easy to set up forms for signature.

Puntos en contra:

It is difficult to add features (2FA) to the account. We ran out the day before a critical deadline, and there was no one available to assist me. Was promised call-backs, and never heard back from anyone. Foxit let our organization down.

Signature function does not work.

Comentarios: Hate the experience. I wish I could convince my company to change to another package. Please do not send me a gift card. I suspect if it comes from your company, the card will not work and the experience will be agonizing.

Puntos a favor:

I do not like much about this product. I wanted to like it, I need to like it, because I am forced to use it every day. This product is hampering our audit procedures and the timeliness of our approval process. I guess the good thing about this product is it forces us to maintain our manual back up systems, i.e. print, physically sign, scan, save, send.

Puntos en contra:

The signature function does not work properly. When I try to save, my subscription has expired? The software does not allow me to save a document after signature. When I do apply a signature image, it does not allow me to rotate the document and maintain orientation with the signature. This software is very difficult and time consuming to use. The menu system and toggle switches for options are not intuitive. I miss Adobe.

Authentic eSign Solution

Puntos a favor:

What I like most is the applicability and the many features. It supports multiparty signing, file sharing and signature authentication.

Puntos en contra:

When sharing a large file, it's not swift

Simple yet effective eSignature platform

Comentarios: Very satisfied.

Puntos a favor:

Ease of setting up and modifying templates, and tracking execution while sending reminders are excellent features

Puntos en contra:

Modification of templates could be a little easier.

Amazing product for the price point

Comentarios: Overall super happy with the product

Puntos a favor:

The fact that I can set up templates very quickly, its super user friendly, and has super helpful guides / faqs

Puntos en contra:

When editing a document before sending out, I have to be careful or it sends it through without having made those changes without asking if I need to edit the document

Good features and I love the pay as you go pricing

Comentarios: I use eSign Genie to execute residential leases. Being able to sign electronically is great. It saves the tenant time because they don't have to print and scan the lease. It saves me time because I can reuse templates instead of doing each lease separate. I don't have to drive to get contracts signed. It is awesome.

Puntos a favor:

What I find the most useful about eSign Genie is that I can pay for their services as needed. The other companies we looked at all want a monthly fee whether we use the service or not. In my case, I only need the service two times a year. eSign Genie gives me the flexibility I want!

Puntos en contra:

I suppose the interface could be a little more intuitive. The software is very powerful and because it has lots of capabilities, the interface can be a little confusing if you just jump right in.

Simple, Cost Effective and Easy to Use!

Puntos a favor:

I like how it was easy to create a document template that requires a signature by my patients. Patients expressed that it was easy to read and sign without difficulty.

Puntos en contra:

I am satisfied with eSign Genie and I have no complaints.

Easy to use alternative

Puntos a favor:

The ease of functionality as well as the quality of file retained between conversions is a grand selling point

Puntos en contra:

Slightly pricy and based on monthly subscriptions. Give me a lifetime access option at least, nobody wants your incremental neoliberal wallet scraping.

eSign easy and works

Comentarios: It's been good. It's allowed me to add an electronic agreement online or send agreements for signature without breaking the bank.

Puntos a favor:

- Easy to Use - Didn't force me into a year contract like Adobe (only slightly more for month-to-month before wanting to make an annual commitment) - Has Web Form to put agreements online - You can set the user permission to edit fields, fill & sign, or view only - They continually update their offering to make it better

Puntos en contra:

- Users can't redline the agreements, but I was told this is being added (but Users can comment and you do receive an email) - You can't turn off to not send the user an email when an agreement is void, but the work around is to change the user and the time frame when a message is sent (I expect this feature will be added)

For very basic use only

Comentarios: Overall it is an ok software and will do. For the price it is reasonable.

Puntos a favor:

For extremely basic use this product does quite well! Online chatting went well also, again, as long as you have very basic questions or problems.

Puntos en contra:

Unfortunately our company needed intermediate usage and found ourselves quite frustrated frequently. Sending out documents where more than one person, like a married couple, are using the same email address has several glitches. More than 40-50 times, out of sending over 400 documents, the second signature defaulted to the first persons name. So you got a document back with the same name signed twice. And technical support, all the times we contacted them, we're almost completely useless on this issue. Plus you had to describe exactly what went wrong every time you contacted them. It's as if they do not keep any notes. Very frustrating and no resolution. We are looking into a different signing company again.

Great Customer Service

Puntos a favor:

I like the ease and user friendly way the software is structured. It makes navigating around the software very easy.

Puntos en contra:

We have some issues occasionally where settings and functionality were difficult.

Great Service

Puntos a favor:

eSign Genie offers competitive pricing for businesses needing HIPAA compliant signatures. Unlike Adobe, I was easily able to get a BAA and more than enough documents to meet my needs. On top of it, their onboarding and customer service is super helpful and outstanding. I just completed all my annual updates and eSign Genie made it super easy. I will be continuing to use their services moving forward!

Puntos en contra:

The only thing I don't like is that if I edit a document, I have to recreate the template. Not sure if there's much room around this.

A Great Advance in Productivity and Time Savings

Comentarios: It is now the primary way that I sign up clients and handle settlements.

Puntos a favor:

The ability to take a document and have it executed in a fast, secure & efficient manner and have it distributed to all the parties is far superior to our traditional approach. It really makes life easier in a very hectic world.

Puntos en contra:

The thing I like least about the software is the OCR where you have to click each letter or symbol that the software can't read. It can be tedious

Has Helped Up Tremendously

Comentarios: Overall we are please with our Foxit eSign experience!

Puntos a favor:

This software is simple to use and is used by everyone in our company. Our clients love it as well because it is user-friendly and not complicated. We are so happy with this product!

Puntos en contra:

We have trouble getting technical assistance at times, and that process takes longer than need be.

Awesome and affordable product for proposal e-signatures

Puntos a favor:

The software makes it super easy to connect your existing documents and send them to customers for e-signatures. I've used other platforms that were 10x the cost and this performs just as well.

Puntos en contra:

With my usage of the platform, I really haven't found any cons. My needs are relatively simple - easily track and send proposals to customers for signatures. Loving this so far.

Great product with regular updates.

Comentarios: It's been very pleasant and I'm a loyal customer (though a non-paying one at the moment).

Puntos a favor:

It's intuitive to use and works well. There are regular updates which keep the program working and looking up to date.

Puntos en contra:

Limited (almost none) PDF editing capabilities for the free version - I only need the function to add or delete specific pages!

GREAT PROGRAM

Puntos a favor:

Program is very user friendly for both staff and customers. Their support is also very responsive and helpful.

Puntos en contra:

We have been using the program for over a year and haven't ran into any cons about the software. Very straight forward.

Great Features Come With Billing Caveats

Comentarios: The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating.

Puntos a favor:

The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there.

Puntos en contra:

If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything.

Good product, I use it every day

Comentarios: I use it as my preferred pdf reader and it does what I need for. It’s easy to use and even allows me to sign documents

Puntos a favor:

I like that it is easy to use and allow me to re-open the same documents that I was using when I last closed it. It can store several number of documents for this reopening. I use highlighting the most and it is also very useful to add text, notes, and comments to your documents with Foxit. A must have

Puntos en contra:

That some of its functionality is not quite compatible with Adobe and sometimes working on documents with other people that don’t use it can become frustrating. Also, it is sometimes not as useful for fillable documents as Adobe

Great platform

Puntos a favor:

Foxit eSign is sooo easy to use. It is simple to set up templates and send to multiple signers. I LOVE that I can enforce signing sequences too. All in all, it does everything I need it to do for a fraction of the price of competitors. I send out tons of envelopes daily and it is super easy and quick.

Puntos en contra:

Sales - note this was from before the merger with Foxit, but we tried renewing with eSign Genie and were unable to get any sort of contact form their sales rep. Luckily their support team comped us envelopes until we could reach our rep. What should have taken 1 day ended up taking two weeks.

eSign Genie

Comentarios: Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts

Puntos a favor:

eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!

Puntos en contra:

Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time

My Review

Comentarios: We have been happy with eSign Genie and have increased usage this past year and remain pleased with the product.

Puntos a favor:

The program is easy to use for my clients and me. I work with a diverse population and have found this program easy to use and easy to explain directions over the phone to clients. The program alerts me when documents are opened and signed so I do not have to keep logging in to check progress.

Puntos en contra:

I have not found anything about the software that I don't like.

Years of delivery on performance

Comentarios: I recommend this product to anyone I know needs pdf editing software

Puntos a favor:

The features are always pushing the forward envelope of document technology

Puntos en contra:

Trying to get back of of some features is a bit clunky