Opiniones de Anywhere365

Great Tool if you have High Call Volume

Comentarios: Great! We continue to use the service to its full capacity.

Puntos a favor:

There are a few really great features within anywhere, one would be the call recording. This help us with training options, the call identifier this allows us to find out more information about the caller prior to even picking up. Lastly, the reports we use the charts to find out which location is doing best at answering calls and if we have any missed calls.

Puntos en contra:

It was a little tricky to set up. We had to do a lot of training as the older method wasn't as streamlined. Which is nothing against Anywhere 365.

Skype for Business Review

Comentarios: It was a pleasant experience, especially the instant texting.
Otherwise, there is superior software available that offers far more modern technology to fulfill the needs of this pandemic time.

Puntos a favor:

It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless, that's the only benefit.

Puntos en contra:

The video call and share screen capabilities aren't fantastic; they work intermittently. Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult.

Everything is Hardcoded

Comentarios: We were looking for a tool that would drive down calls to our service desk. Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems. I typically don't write reviews but feel other businesses need to be aware.

Puntos a favor:

I have not seen anything significant from this implementation yet.

Puntos en contra:

Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Meetings with Skype Business

Comentarios: Overall Experience with this application is okay. It has its flaws but as a communication application, it gets the job done.

Puntos a favor:

Anywhere365 for skype business comes with features where you can have meetings with your client all around the world. Features are straightforward and it does get the work done. You can have a meeting with a normal internet connection without an issue.

Puntos en contra:

Most of the features are not available in the free version. Furthermore, UI and UX is not up to the current day standards.

Great Chat system

Comentarios: Over all a good chat system

Puntos a favor:

Very easy and coinvent application you can call , chat anytime. Best part for me was you can even dial phone numbers and get free calls.

Puntos en contra:

I think everything is nice except when we are connected in both PC and mobile notifications missed an even if you are away it still shows you available which is misleading

There was a time when Skype Business was the best...

Comentarios: Used to use it daily; but corporate went Teams way.

Puntos a favor:

As for a corporate messaging solution, Skype Business still has some value. But the competition, especially Teams, have way more functionality now.

Puntos en contra:

After buying Lync and joining it with Skype, I thought things would go better for them. But desktop application was less than intuitive. Needing many clicks, bad copy-paste experiences would really throw someone off

Great Call Centre Managing Software

Puntos a favor:

Clean interface that is fairly intuitive compared to other options.Great integration with Skype.

Puntos en contra:

While the interface is clean, multiple tabs on the software can be a bit tricky to navigate.

Ease of use

Comentarios: Anywhere365 for Skype Business has realy helpes us in achieving a lots of communications without any compromise at my firm. It is very esential to our firm and will recommend it to anyone anytime.

Puntos a favor:

The quality of the video data being transmit from one end to another is top notch. Other features i enjoy is the call to clients that are not on Skype through normal call or landline.

Puntos en contra:

So far so good i love everything about skype it heps our firm to stay ahead of many physical pose challenges.

Anywhere365 Experience and review

Comentarios: I use it to chat with my friends, family, and colleagues. however, I used it professionally and for my hobby classes.

Puntos a favor:

I like screen sharing and the best part is you can take calls from anywhere. User friendly.

Puntos en contra:

I feel its not for large group meetings or company virtual events

Live business with skype.

Comentarios: Feels like with client who was in overseas. Very easy to use.

Puntos a favor:

Anywhere 365 , helps to make a good customer relationship by making easy contact.It is feels like with the client. Can do any business in every place with skype. This software has amazing features & good safety.

Puntos en contra:

The problem is limited the features in free version. Need to pay for access all features.

About Anywhere 365

Comentarios: As a Team Leader, I worked in a Call Center setting. Anywhere365 simplified the work of our operators. We were able to attend to our clients while also identifying areas where we needed to improve our system and team for better customer service using the Reporting/Analytics tool.

Puntos a favor:

Call Recording, Call Logging, Automatic Call Distribution, Computer Telephony Integration, Reporting/Analytics, Queue Management and Call Scripting

Puntos en contra:

This is not a free software. It is pricey but worthy it

Anywhere365 for skype business reveiw

Comentarios: This software is primarily used to connect with my teams, with customers and with clients. While I do not interact with customers in my role, having this service is great when we want to have face-to-face client meetings that can easily be added to your Outlook calendar.

Puntos a favor:

I really appreciate how simple it is t use Anywhere365 for Skype Business to conduct business presentations to clients, and to receive presentations from regarding product assortment from vendors. The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent.

Puntos en contra:

My least favourite feature about Anywhere 365 is that you can't archive messages. Another feature that could be better is the amount of time it takes to dial in to a video call, even when my wifi connection is at full bars.

Work in anywhere

Comentarios: Easily connect with customers or clients. Just in few steps and few minutes. No need to worry about security .

Puntos a favor:

No need to worry about the place when you want to have a business work . Just need internet connection and this software. Easily connect with my client , make a good advantage in document sharing because no need to think about security. Another thing is time saver . Because it helps to make call with my client when they are in overseas.

Puntos en contra:

Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

Great tool for video, audio and screen sharing

Puntos a favor:

Screen sharing and audio are way better than other tools like MS teams. Also easy for clients to connect and join audio/ video calls

Puntos en contra:

I have experienced some freeze forcing me to restart the tool. Also it takes some time for You to get familiar with navigation

Is Skype Still Relevant?

Comentarios: Great tool for quick conversations between team members!

Puntos a favor:

I have used Skype for many years with different companies. My current employer is transitioning to Microsoft Teams and retiring Skype. There are things that I like with both platforms. I do not have the IT knowledge to know why we are dumping Skype. Is the technology still relevant?

Puntos en contra:

Other than some spotty connections years ago, I have no complaints about using the Skype platform.

Good for connecting; Problems with connectivity

Puntos a favor:

Easy to call over my laptop. Great integration with Outlook.

Puntos en contra:

We had a lot of dropped calls and loss in connectivity.

Useful tool overall

Comentarios: Overall, it is fine and I enjoyed it. I would recommend it as being my top 4 options for communication platforms and essential for the remote working space. This app has clearly evolved over the years to meet the needs of remote workers and by far the sound and quality is still one of the top experiences I have had.

Puntos a favor:

The interface was easy to use for our team. The user design is very important for our staff who are highly analytical and all engineers so it was quite important. This has great functionality for screen sharing and business meetings from what I have used in the past.

Puntos en contra:

In terms of connections, I think it could be better. Whether it was the amount of server usage or something, there would be glitches with sound and such and or videos freezing. Delays make things awkward and stunted but we have got through them. Also, people seem to be using more apps like ZOOM instead so there's that.

Easy to use

Comentarios: Overall, good experience. I like that it is easy to chat with people outside of your organization.

Puntos a favor:

The UI is intuitive and simple to get the hang of. I like that there are call in numbers to support countries outside the US.

Puntos en contra:

It is difficult to connect with a company who does not also use Skype for business as the meeting links take many clicks to actually join the meeting.

Skype

Comentarios: I found it a great way to stay in touch, and to have a record of messages and details.

Puntos a favor:

Easy to use to communicate to team members both in and out of the local facility. Always available. When loaded to my cell phone, being in touch was easy.

Puntos en contra:

Have to remember to shut it off while on break - so easy to be reached, and to reach out. It is covenient

Great for Communication

Puntos a favor:

Its so easy to reach out to someone via chat and to call. Messages are linked to email, so you can go back and find the conversations again. The notifications are subtle and not too distracting but also its hard to miss and forget about a message. Caller ID is great, and love that you can add photos within the organization.

Puntos en contra:

Sometimes when I would forward my calls to my cell the call wouldn't go through.

Communication necessity allowing users to track performance

Comentarios: It's been great. Slowing gaining traction within the company and we will see where it goes!

Puntos a favor:

It's ability to be effective during the communication and then look back and pull data from the calls

Puntos en contra:

Seems like the user interface could be a bit simpler to use so that everything was easier to find

Skype for Business

Comentarios: Anywhere 365 for Skype Business is a solid, if unspectacular choice in this space. You will be able to connect to those within your company to collaborate and meet business objectives.

Puntos a favor:

Skype for business allowed our organization to connect with one another, regardless of where we were located. The software was easy to use and allowed us to see who was available, their calendars and setup meetings.

Puntos en contra:

Skype was limited compared to the options that are available in this space, such as being able to connect with people outside of our company.

Our business collaborates with our partners in Costa Rica using Skype constantly.

Puntos a favor:

I love that I can chat and visually show my business partners in Costa Rica my question or issue. It's a great collaboration tool.

Puntos en contra:

I wish there were more emoticons. :). Seriously, these are a key tool we use to communicate beyond the one dimension of the chat.

Easy and clean interface

Comentarios: Overall pretty good software and I would recommend to other users

Puntos a favor:

Easy to streamline the data and analyze, very clean interface.

Puntos en contra:

Maybe need more descriptions on some of the functions as they are not easily understandable

Good Product

Puntos a favor:

The functionality is pretty easy. I like that my conversations can be automatically saved to Microsoft Outlook, so I can easily find them.

Puntos en contra:

Sometimes the program has periods of freezing, but it doesn't happen enough for me not to use this product.