Opiniones de Timely

Easy to use

Comentarios: Solved our previous complicated process of clients booking online.

Puntos a favor:

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Puntos en contra:

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

Perfect System for a single user

Comentarios: Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

Puntos a favor:

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Puntos en contra:

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Untangled Hairstylists

Puntos a favor:

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Puntos en contra:

The reports i need can be a bit hard to find

I love Timely

Comentarios: 10/10 love every step I've taking with timely.

Puntos a favor:

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Puntos en contra:

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Suits all of our business needs.

Comentarios: Overall timely hasn’t failed my business or my clients in the last 4 years of using it.

Puntos a favor:

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Puntos en contra:

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Beauty Owners review of Timely

Puntos a favor:

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Puntos en contra:

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Love timely - fantastic booking system

Comentarios: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Puntos a favor:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Puntos en contra:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

A powerful and very useful time tracking tool

Comentarios: For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!

Puntos a favor:

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Puntos en contra:

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Great software for salon users

Comentarios: Great experience

Puntos a favor:

Everything is online. Can manage my business well from home and easy for team to use

Puntos en contra:

Very expensive and price has gone up significantly since I started using it in 2015

Excellent system for busy hair and beauty salons

Comentarios: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Puntos a favor:

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Puntos en contra:

we can find it tricky with refunds and credits on account.

Timely Software reviewed by a Software Extremist

Comentarios: Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Puntos a favor:

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Puntos en contra:

Needs a strong set of reporting filters added to enable segmented marketing.

Changed from MINDBODY to TIMELY

Comentarios: Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Puntos a favor:

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Puntos en contra:

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

not there yet guys!

Comentarios: I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

Puntos a favor:

easy to set up and use

Puntos en contra:

lacks functionality

Spa Scheduling Software

Comentarios: Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.

Puntos a favor:

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

Puntos en contra:

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Timely has organised our Pet care business immaculately!

Comentarios: We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Puntos a favor:

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

Puntos en contra:

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

Easy and efficient

Comentarios: My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not! I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book. Its great! The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements. If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go!

Puntos a favor:

How easy it is to use, the syncing of other programs and the cost.

Puntos en contra:

It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

Timely, its almost Perfect

Comentarios: Several
online booking
payment acceptance
POS to some degree

Puntos a favor:

This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good. The price point is in line with the services it DOES offer. Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

Puntos en contra:

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

Timely is Likely What You're Looking For

Comentarios: I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month. What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch. For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough. Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't: - Courses/workshops
- Wait list management with auto enrolling
- Deeper/more detailed Mailchimp integration
- Client self check-in iPad app
- Staff Payroll
- Deep client/staff notification customization The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for.

Great experience

Comentarios: Great prices for a great software

Puntos a favor:

How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information

Puntos en contra:

I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area. It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have.

Our business can't do without the Timely booking system. Saves us a lot of time.

Comentarios: We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments.

Puntos a favor:

Timely takes care of the very important part of our business - booking of appointments. Without this working smoothly we wouldn't have a successful business. Our clients book online, get reminders of their appointments and we don't have to do anything!

Puntos en contra:

I can't think of anything that I don't like about the Timely software. It's totally worth the money we pay for it.

Decided to double the price of their product for no reason

Comentarios: Average. I hind sight should have used another provider that don't keep making annoying changes and massively hike their prices

Puntos a favor:

Ease of use and functionality and a fair price

Puntos en contra:

Change the layout and look without informing customers (making it look and function worse). The company has also decided to double the cost of their product as it has new functionality (that I've been using for nearly 4 years) and the sales pitch is that you get SMS credits as part of the packages, however the credits are like a phone contact - paying for loads that you either don't need or won'r use.

Functional, easy to use and affordable

Comentarios: Timely offers all the functionality and quality of other scheduling software programs for half the price. Timely is simple, easy to use and beautifully designed. Timely is easy to navigate even for folks like me with very little scheduling software experience. I would suggest Timely to anyone looking for a simple, easy to use, fully functional and affordable way to organize and streamline their scheduling process.

Puntos a favor:

It is simple, beautifully designed, easy to use and has all the features of more expensive software programs. The phone app is also very easy to use and navigate. I use it almost daily to check my appointments and make changes to my schedule. I am so happy I found Timely!

Puntos en contra:

I would like to be able to offer certain services on certain days only through the online scheduler integrated into my website.

FINALLY found the one after years of switching services

Puntos a favor:

This has a robust feature set and excellent usability on both client and professional side. Too many online booking systems are cloned copies of one another and lack basic (and obvious) features needed to actually operate a business from. This one stands alongside giants like MindBody and Milano and trumps them in many ways, especially for the cost. Smaller to medium businesses will find this the perfect fit.

Puntos en contra:

Some of the ui features could use refining (mostly availability of functions like client notes while in mobile mode, where you currently must switch to desktop mode to access effectively), but they have consistently rolled out improvements over the year+ I've been with them.

Timely makes running my business so easy. Thank goodness for Timely!

Comentarios: I stumbled upon a recommendation of Timely on a forum. At the time, all I was looking for an easy way to implement a calendar system on my business's website. I signed up for the free trial and was delighted to discover that Timely could also take care of just about every other aspect of my business - online bookings, sending confirmation emails, managing payments and invoicing, reports and email marketing. Timely is now saving me untold hours of admin every week, which really frees me up to spend more time doing what I do best - providing my service to customers. I love the way my appointments and customer details are synced to my phone's calendar and address book. Before I answer a call from a customer, I already know who they are and where they're from. I've contacted Timely customer service several times with small, probably annoying tech questions. Without fail, I'll get a friendly reply from Jess or Andrew within hours that answers my question, and then some! Timely are clearly listening to their many and varied small business customers and are continually adding improvements - things that I would never have thought of but once they appear I wonder how I ever did without them. They have a whole section of their website devoted to gathering possible new ideas and features, many of which end up being implemented. I've had feedback from several of my customers about how organised and efficient they found the booking process - Timely gets all the credit for giving my customers a great experience and making my business look really good. I love being able to support an innovative New Zealand company who are exporting their fabulous product to the world. I'm thrilled to recommend Timely for any small business that relies on scheduling appointments or services.

Sole Practitioner- Acupuncturist

Comentarios: Easy to use, great features, everthing at your fingertips, great price, saves time and money. Luv it!!!!

Puntos a favor:

Cost is a big factor when a Sole Practitioner, the low cost and great product and service is a winner for me!! Get timely offers features that other companies charge a fortune for. I am very grateful to timely for their commitment to their clients and making it possible for me to have access to software that improves my efficiency, is easy and enjoyable to use and saves and makes me money!!!

Puntos en contra:

The only thing I probably find a little tedious is the confirm buttons and complete buttons. Would be nice if had option to take them off and when raise sale the software automatically confirms and completes appointment. I understand how these are necessary for online bookings and multiple staff, Thank you.