Opiniones de Hiver

Hiver ayuda a escalar los equipos de atención al cliente y ventas

Comentarios: Todavía no le he dado el uso completo. Por el momento es buena experiencia y lo recomendaría.

Puntos a favor:

Que esta totalmente integrado con GMAIL.

Puntos en contra:

No dispone de cambio de idioma a Español y tampoco soporte de atención al cliente para mercado LATAM.

We are so pleased to have found Hiver!

Comentarios: It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Puntos a favor:

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Puntos en contra:

I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

Good E-mail management tool

Puntos a favor:

In order to handle email and distribute work among team members, Hiver is a good Email management tool. Tracking team work and workload is easy with it. Work performance can be tracked and compared with the filter feature. It is possible for team members to be added to a group in order to help other team members, such as emailing a particular email address, which will be visible to all members.

Puntos en contra:

I have a ticket assigned to me, but someone on my team may close it without my permission, this should not happen except (Team Lead and manager). It should be closed once i assign it to him.

Easy to manage emails

Puntos a favor:

its easy to manage emails and switch between multiple inboxes. It brought the entire team to the same page

Puntos en contra:

Sometimes , after replying to a customer when we close the conversation and then the customer revert back it doesn't open the conversation and we miss that part

Good ticketing management

Comentarios: As my opinion, overall a best ticketing management solution.

Puntos a favor:

I like most in Hiver, the distribution of the tickets.

Puntos en contra:

The live chat part in average, It should be improve.

Hiver is seamless and a great tool!

Puntos a favor:

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Puntos en contra:

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

Where have you been all my life?

Comentarios: They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Puntos a favor:

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group.

Puntos en contra:

I have no complaints about the functionality of Hiver. They seem to have thought of everything. They are working on enhancing their SF functionality and I am looking forward to that.

Hiver for email collaboration

Comentarios: It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.

Puntos a favor:

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

Puntos en contra:

The inability to share draft emails that are new emails, not responses to existing emails.

Hiver the best budgeted email management tool!

Comentarios: We are able to work efficiently with our team members for the shared inboxes.

Puntos a favor:

Workload distribution and easy access to the AI based analysis for the team.

Puntos en contra:

Automated rules are not available in basic plans which feels sometimes a problem.

Excellent software and easy to use

Comentarios: I have veri good experience and very useful app for daily users

Puntos a favor:

I would like some features very much like analytical, ticket assigning

Puntos en contra:

Yes, need to improve auto assigning the emails

Little costly for small teams, but Effective tool for Ticket management

Comentarios: It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.

Puntos a favor:

Automation, Analytics and ticket management

Puntos en contra:

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

Its very useful software

Comentarios: Very good experience

Puntos a favor:

I am liking the most team Analytics, Ticket Assigning

Puntos en contra:

Need to improve Automated mail assigning

Hiver Use

Comentarios: I am enjoying it thus far

Puntos a favor:

I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.

Puntos en contra:

So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.

Amazing email ticketing tool

Comentarios: Overall quite satisfied with the experience I have by using for almost 8 months.

Puntos a favor:

User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period.

Puntos en contra:

Some times it takes time to login to hiver.

A unique system to always provide excellent customer service on time.

Comentarios: In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information.

Puntos a favor:

Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything.

Puntos en contra:

In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises.

Hiver review

Comentarios: I love using this system as everything is much cleaner/easier to use.

Puntos a favor:

I like the shared mailbox feature as this makes thing so much easier with all staff.

Puntos en contra:

If emails are being sent internally, sometimes this does not open back up.

New to Hiver

Comentarios: Communicating is so much easier.

Puntos a favor:

Email management and division. Being able to make tags and drop notes

Puntos en contra:

Still new to Hiver. So far don't have any cons

Awesome Product

Puntos a favor:

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Puntos en contra:

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

Extremely useful, a little finicky

Comentarios: The usefulness just can't be beat, despite some challenges, it remains worthewhile

Puntos a favor:

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel

Puntos en contra:

Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable

Visibility, Visibility, Visibility

Comentarios: All around great experience from the demonstration through go-live. The Hiver team is also very responsive to questions we have as well as training support for new team members.

Puntos a favor:

Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs.

Puntos en contra:

I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs.

Hiver is Gmail's best kept secret

Comentarios: Extremely positive. Our team has come to depend on it and use it every hour of every working day. Very positive and enaging support team also for the few times we've had questions.

Puntos a favor:

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread. Unlike almost all the competitors we tested Hiver doesn't take you out of your Inbox workflow - it simply extends what you can do in Gmail in really cleaver ways.

Puntos en contra:

The shared mailbox feature while great adds too many icons to the left menu in Gmail. A small complaint I know but I like to keep things as clutter free as possible.

Hiver was a game changer for us

Comentarios: Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it.

Puntos a favor:

Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.

Puntos en contra:

The analytics are easy but we don't use them very much.

An essential tool in our business

Puntos a favor:

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

Puntos en contra:

The mobile app is ok and has improved lately but there's still room for innovation there.

Hiver Review

Comentarios: It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Puntos a favor:

I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Puntos en contra:

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Hiver

Comentarios: great for managing a team, Hiver is very helpful and easy to work and make sure that any problem you occur is addressed a 100%

Puntos a favor:

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

Puntos en contra:

better reporting, with more robust and customizeable anayltics