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Sobre Tidio

Tidio es una plataforma de atención al cliente que te permite proporcionar una excelente asistencia al cliente y generar ventas con chatbots y chat en vivo.

Descubre más sobre Tidio

Puntos a favor:

The integration was as easy as possible. The interface is intuitive and simple to navigate.

Puntos en contra:

Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.

Valoraciones de Tidio

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,6
Funcionalidades
4,6
Relación calidad-precio
4,5

Probabilidad de recomendación

8,8/10

Tidio tiene una valoración global de 4,7 estrellas sobre 5 según las 444 opiniones de usuarios de Capterra.

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Filtrar opiniones (444)

Usuario verificado
Usuario de Linkedin verificado
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio para simplificar tus conversaciones en línea

5,0 hace 10 meses

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Puntos en contra:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Jose
marketing en España
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Trabajar con Tidio, genera beneficios.

4,0 hace 3 años

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra:

No se si es posible programar un horario de atención.

Respuesta de Tidio

hace 3 años

Hi there, Thank you for the review! You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Pedro
Pedro
CEO en Portugal
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A very stable and complete chat platform

5,0 hace 3 semanas Nuevo

Puntos a favor:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Puntos en contra:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Marianela
Marianela
Water Treatment and Environmental Management Consultant en Panamá
Usuario de Linkedin verificado
Productos químicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5,0 el año pasado

Comentarios: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Puntos a favor:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Puntos en contra:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Michael
Publisher en EE. UU.
Prensa, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Very dishonest

4,0 hace 2 meses Nuevo

Comentarios: Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company.

Puntos a favor:

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

Puntos en contra:

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Dominick
Founder en Países Bajos
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Looks great on the outside but features not fully completed

3,0 hace 6 años

Puntos a favor:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Puntos en contra:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Jo-Ann
Owner en RU
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Live Chat Option for SME's

5,0 hace 3 meses

Comentarios: I love using Tidio, I have used other chat apps and this one is the cheapest and easiest for ensuring my customers can always reach out for support via the website. The mobile app is a huge plus.

Puntos a favor:

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Puntos en contra:

Quite difficult to set up conversation flows

Darien
Darien
Associate Pastor en Canadá
Usuario de Linkedin verificado
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio is the first chat platform I've found to be worth paying for

5,0 hace 3 años

Comentarios: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Puntos a favor:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Puntos en contra:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Respuesta de Tidio

hace 3 años

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Jessica
Jessica
Inbound Marketing Consultant en Argentina
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas previamente:

Easy, fast and amazing!

5,0 hace 3 años

Comentarios: I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Puntos a favor:

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Puntos en contra:

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Respuesta de Tidio

hace 3 años

Hi there, Thank you so much for a thorough review! We are very proud that you like our product so much! Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation. If anything, we're here for you! :)

Thomas
Thomas
CEO en Polonia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas previamente:

Inexpensive Intercom alternative that scales as you do

5,0 hace 8 meses

Comentarios: Very good as it was a super simple tool to get started and deploy on my website(s) to be able to start answering our user's problems in real-time

Puntos a favor:

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Puntos en contra:

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

Eran
Eran
Founder & Chief Design Officer en Israel
Usuario de Linkedin verificado
Diseño, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Best value for money I've seen.

5,0 hace 4 años

Comentarios: Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Puntos a favor:

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Puntos en contra:

I really can't think of any complaints. Tidio does the job very well.

Respuesta de Tidio

hace 4 años

Thank you so much for the review! It motivates us very much, so thank you for the kind words :)

Divaldo
CEO en Portugal
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Perfect chat for websites

5,0 hace 7 meses

Comentarios: It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked. It also has an excellent solution for email marketing.

Puntos a favor:

For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control.

Puntos en contra:

Besides the price I have no other reason to complain.

María
Content creator en España
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas previamente:

So far so good

5,0 hace 11 meses

Comentarios: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Puntos a favor:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Puntos en contra:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Magdalena
CEO en Irlanda
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Highly Recommended!

5,0 hace 3 años

Comentarios: Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

Puntos a favor:

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Puntos en contra:

Have not found any thing like this yet.

Respuesta de Tidio

hace 3 años

Hello Thank you so much for a perfect score! Reading such positive reviews is always inspiring and gives us the energy to keep on improving. Hope you have a great day! Best regards, Maciek from Tidio

Daniel
Director en RU
Papel y productos forestales, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Tidio for eCommerce

5,0 hace 11 meses

Comentarios: So far so good. Don't have any complaints.

Puntos a favor:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Puntos en contra:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Seth
Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

An unbelievable blend of ease, style, features and price

5,0 hace 4 años

Comentarios: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Puntos a favor:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Puntos en contra:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Respuesta de Tidio

hace 4 años

Hi there Seth, Thank you for an exquisite review. I'm thrilled that you found Tidio so useful for your business. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at support@tidio.net or via our live chat on www.tidio.com. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-)

Daniel
Daniel
Co Founder, Head of Marketing and Product en EE. UU.
Usuario de Linkedin verificado
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pretty Good, some little glitches

4,0 hace 5 años

Puntos a favor:

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Puntos en contra:

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Keith
Operations Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio has revolutionized our service!

5,0 el año pasado

Comentarios: I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

Puntos a favor:

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Puntos en contra:

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Likely the best live chat tool that includes a free plan

4,0 hace 4 años

Comentarios: I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Puntos a favor:

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Puntos en contra:

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Respuesta de Tidio

hace 4 años

Hi there, On behalf of the whole Tidio team, we thank you for the review :) We do our best to ensure the lowest possible price while still providing the highest quality of the product.

Artur
E-commerce specialist en Polonia
Fotografía, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

It makes it easier to get and handle leads.

5,0 hace 2 años

Comentarios: Tidio has everything you expect from a live chat.

Puntos a favor:

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

Puntos en contra:

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Respuesta de Tidio

hace 2 años

Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.

Keith
Keith
Manager en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Intuitive Live Chat Agent

5,0 hace 9 meses

Comentarios: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.

Puntos a favor:

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Puntos en contra:

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

John
Sr.Customer Service Advisor en Hong Kong
Internet, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Both we and customers love it

5,0 hace 2 años

Puntos a favor:

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Puntos en contra:

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Respuesta de Tidio

hace 2 años

Hi there! Maciek from Tidio Support here Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more. Have a nice day and take care

shilton
Information Officer / Communication en Santa Lucía
Administración gubernamental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mult-functional Communication tool for every website!

5,0 hace 9 meses

Comentarios: tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience.

Puntos a favor:

Automated chat features and lead generation

Puntos en contra:

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Ronak
Project Sales Engineer en EE. UU.
Comercio y desarrollo internacional, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

5,0 el año pasado

Comentarios: It's a cost-effective and simple to use live chat and help desk solution.

Puntos a favor:

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Puntos en contra:

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Seth
President en EE. UU.
Automoción, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Chat Software

5,0 el año pasado

Puntos a favor:

The software works great and integrates very easily into my Big-commerce website.

Puntos en contra:

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Respuesta de Tidio

el año pasado

Thank you Seth for the great feedback! Glad to hear you found Tidio easy to be integrated with your Big-Commerce site! We do our best to price the features so that they are accessible, provide lots of use and can help you grow. I know they may feel a lot at start but they prove their value very soon.