Opiniones de Tidio

Tidio para simplificar tus conversaciones en línea

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Puntos en contra:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Trabajar con Tidio, genera beneficios.

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra:

No se si es posible programar un horario de atención.

Intuitive Live Chat Agent

Comentarios: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.

Puntos a favor:

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Puntos en contra:

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Tidio for eCommerce

Comentarios: So far so good. Don't have any complaints.

Puntos a favor:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Puntos en contra:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Looks great on the outside but features not fully completed

Puntos a favor:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Puntos en contra:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

So far so good

Comentarios: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Puntos a favor:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Puntos en contra:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Great free user support tool

Comentarios: Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry

Puntos a favor:

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Puntos en contra:

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

The cheapest and reliable chat bot

Comentarios: It was good, i like the platfrom

Puntos a favor:

Cheap and reliableNo downtimeGood customer support

Puntos en contra:

Very few chat limit for a standard package

Tidio simplifies my working remotely

Comentarios: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Puntos a favor:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Puntos en contra:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

best live chat alternative

Puntos a favor:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Puntos en contra:

The software does not have the ticketing system and knowledgebase

Very helpful tool

Comentarios: Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.

Puntos a favor:

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Puntos en contra:

I am satisfied with the platform overall.

Integrated chat AI

Puntos a favor:

Seamless integration with other work tools such as Google Analytics is very impressive and handy.

Puntos en contra:

It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.

Simple but Powerful

Comentarios: We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Puntos a favor:

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Puntos en contra:

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Excellent value for money!

Puntos a favor:

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Puntos en contra:

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Highly Recommended!

Comentarios: Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

Puntos a favor:

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Puntos en contra:

Have not found any thing like this yet.

The Chatbot that you want but can't find

Comentarios: I like it. It is very easy to set up the bots.

Puntos a favor:

A chatbot that hands off to a live person was critical.

Puntos en contra:

Can't think of any yet but I will update if I find any.

An unbelievable blend of ease, style, features and price

Comentarios: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Puntos a favor:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Puntos en contra:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Easily installed, attractive chat tool

Comentarios: Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Puntos a favor:

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Puntos en contra:

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Tidio is your go to chat software

Comentarios: From implementation to online support (David is awesome!) there is no program that matches TIdio.

Puntos a favor:

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Puntos en contra:

Nothing! I haven't found any cons as of yet.

Likely the best live chat tool that includes a free plan

Comentarios: I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Puntos a favor:

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Puntos en contra:

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Customer Service Makes the Difference

Comentarios: I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

Puntos a favor:

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

Puntos en contra:

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

Could Be Great Were It Not Inconsistent

Comentarios: It's been OK.

Puntos a favor:

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Puntos en contra:

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Tidio Continues to get better and Better!

Comentarios: So far so good. Can't wait for any other fun changes.

Puntos a favor:

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

Puntos en contra:

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Hypernocative and brilliantastic Help Desk and Live Chat software.

Comentarios: Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

Puntos a favor:

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Puntos en contra:

There is nothing wrong with Tidio as everything works perfectly.

Great chatbot and live chat for the customer seervice and sales.

Comentarios: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Puntos a favor:

Very easy to learn and very competitive price

Puntos en contra:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.