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Opiniones de Honeywell Forge Visitor Management

Sobre Honeywell Forge Visitor Management

Sine es un sistema de software para el lugar trabajo para registrar visitantes, contratistas, personal, estudiantes y mensajeros a través de la web, la tablet y el teléfono móvil.

Descubre más sobre Honeywell Forge Visitor Management

Puntos a favor:

Staff check in is neat using the app, good price and Australian based company.

Puntos en contra:

The inability to run longer term inductions, the default setting for questions, yearly reminders should be a standard.

Valoraciones de Honeywell Forge Visitor Management

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,4
Funcionalidades
4,1
Relación calidad-precio
4,2

Probabilidad de recomendación

8,3/10

Honeywell Forge Visitor Management tiene una valoración global de 4,4 estrellas sobre 5 según las 593 opiniones de usuarios de Capterra.

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Filtrar opiniones (593)

Chris
Chris
Administrative Support en EE. UU.
Usuario de Linkedin verificado
Aerolíneas/aviación, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Extremely Useful Software

5,0 hace 6 años

Comentarios: Sine is really easy to set up, and as a person with advanced technical skills, I appreciate the wide range of options I have for any check-in form. I also highly appreciate the customer service. I receive very quick responses for any and all questions I may have, and follow-up service is very well done.

Puntos a favor:

One of the most useful features about this software is its main dashboard. With this dashboard, I am able to easily view all check-ins. This dashboard also allows full control over each iPad and all its settings, which makes it really convenient to make any changes to the check-in process.

Puntos en contra:

I do not have any cons with this software. I have suggestions, but for those I just communicate directly with the team.

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Their Customer Service is Great

4,0 hace 5 años

Comentarios: Overall, it has definitely facilitated our ability to monitor who comes in and out of our building. I would suggest having better tutorials and more customization tools for the app.

Puntos a favor:

Setting up Sine was difficult but what made the process possible was their customer service. Once up and running, we use it all the time for team meetings, guests to our program, and to keep track of these visitors and keep in contact with them in the future. Because we work with kids, we are required to have guests check in and identify who is who. This app has made this step easy.

Puntos en contra:

setting up was extremely difficult. Customizing who we wanted to add as guests. The signing in and out also takes a while.

Victor
Level 2 Deskside Support en Australia
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Trial kit DOA. No training or onsite support. Difficult to setup and troubleshoot.

3,0 hace 7 años

Comentarios: iPad syncs to the dashboard

Puntos a favor:

It works well WHEN it's working. Data syncs instantly to the dashboard from the iPad. Easy for end users and receptionists.

Puntos en contra:

We received a trial kit for testing and it didn't work. Spoke to 3-4 people to try to get it working and wasted the whole day trying to setup everything from scratch. Ended up send it back for a second kit then had issues setting up the printer. Don't expect any training from them as they just tell you to go to the site (this is a terrible first impression). As the admin, it has limited search filters and customization on the dashboard. Troubleshooting the printer would be very difficult for non-technical users as their support team assume you can do these tasks. This is a concern for us as we plan to roll this out to multiple sites and I don't have time to troubleshoot since Sine do not have any onsite support.

Respuesta de Honeywell

hace 7 años

Thanks for the feedback Victor, and sorry again that the original hardware was a dud. Lucky we were quick to get that replaced :) All hardware and software comes preconfigured ready to go on arrival. If you had trouble logging in or getting started, please let us know where we can improve the Quickstart Guide that came with the order to help get you up and running. We provide 24 hour global support via online chat, phone or email. Reach us anytime. Our support knowledge as help.sine.co is also useful and offers step-by-step, visual guides that are easy even for non-technical users. You can also schedule us in for online training anytime via calendly.com/sine

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Automated software that facilitates the life of the common visitor.

5,0 hace 6 años

Puntos a favor:

This software characterized by its ease and by its automatic agility as it has specific characteristics for example to notify instantly when a visitor arrives, facilitates through its systematic process precise and detailed information of the visitors that are solvent with the standards.

Puntos en contra:

I think that there should be an improvement to provide the appropriate tools that allow to personalize and create an own and / or legitimate badge thus solving one of the basic needs of the client.

Usuario verificado
Usuario de Linkedin verificado
Minería y metalurgia, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Visitor Log for Mine Site

5,0 hace 6 años

Comentarios: Experience was great, I set up the site easily, it's very intuitive. We are replacing a pen and paper system to log visitors and this system gives us more flexibility and value. The visitor log with it's notification and messaging capability make this a valuable tool.

Puntos a favor:

This is a great tool for recording visitor and contractors reporting to our site, we can ensure that each person is recorded and has access to the site safety training document and to the safety data sheets for chemicals. The reports make it easy to retrieve data regarding past visits and hours onsite.

Puntos en contra:

It takes a bit longer for visitors who are technologically challenged to sign in.

Katarina
Executive Receptionist en Australia
Relaciones gubernamentales, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Reception sign in system

3,0 hace 4 años

Comentarios: On the up side, SINE did provide some suggestions to update sign in process when we were in lockdown due to COVID.
On the down side, SINE could have let us know what to expect if the system wasn't used daily, to avoid it shutting down.

Puntos a favor:

Clear record of visitors attending our office. Able to pre register visitors.

Puntos en contra:

Set up of iPad and printer not as easy as indicated. Due to COVID during unused period it had to be restarted i.e. iPad then link printer.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Software is simple and easy to use. Extremely responsive customer support, great overall experience

5,0 hace 7 años

Puntos a favor:

Simple, easy to use, looks clean, allows for plenty of customization, good customer support. Overall this is a great product for the cost. Does exactly what is needed without any hiccups

Puntos en contra:

Would be nice to have more robust reporting and a simpler ability to download/export forms submitted by visitors

Respuesta de Honeywell

hace 7 años

Glad you found our software simple, customer support effective and you're enjoying Sine. We're working on reporting enhancements and further functionality here, and we'll let our customers know when we've made some improvements. :) Appreciatethe feedback and reach us anytime via support@sine.co

Usuario verificado
Usuario de Linkedin verificado
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Simple and easy-to-manage system

5,0 hace 6 años

Puntos a favor:

The system allows to easily sign in and sign out users, that's basically all why we use it and it works great.

Puntos en contra:

Sometimes the support is very slow, but everything works fine.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Lots of potential for a tool with few real competitors

4,0 hace 6 años

Comentarios: I know the app as a visitor of a company to which I went to make a presentation and I thought it was really cool, I started to investigate because of it and I found many positive things and many others to improve.

Puntos a favor:

The design of the app is very professional, both employees and occasional visitors are attracted to the interface. It avoids a lot of paperwork when it comes to receiving visits and streamlines the process for employees who come and go every day. The support is great, although they may take a while to respond, when they do they solve any problem.

Puntos en contra:

There are some improvements to be made, such as the fact that the logging system is not simple when there are visitors coming from the same place. But we must also bear in mind that it is something new in the segment and with the recommendations they will be able to get to have an excellent and complete app

Philip
Philip
Engineering Manager en Japón
Usuario de Linkedin verificado
Bienes de consumo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Easy to implement, professional support and great product

5,0 hace 7 años

Puntos a favor:

Easy to Implement, Fast and comprehensive support, Great product that satisfies all our personel movement tracking needs.

Puntos en contra:

Would be good if we could use the system to keep a register of who is inducted and alert us when they are out of induction.

Respuesta de Honeywell

hace 7 años

Great to be working with you and the Nestlé Purina team, Philip. Appreciate the feedback and the induction space is something we're looking at closely. We'll keep you updated if we think any features relating to this can further help you.

Riccardo
National Strategic Development Manager en Hong Kong
Transporte marítimo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Solid base, with some hopeful features...

4,0 hace 8 años

Comentarios: Many problems were encountered when setting up the accounts, to begin with, but this was all solved with assistance from the customer support.
I would highly recommend here that extra time is spent understanding the client's requirements, and working with the client to make the system workable.
After weeks of frustration and wanting to scrap it and get a refund, 1 call from customer support was able to get it running how we needed, and has made me a supporter Sine!
Since the end result is a partnership, I would have preferred not to go through the run around first...
Overall the software is solid, and a great base on which to build.
My only feature requests would be:
1. The ability to have 1 site and the sign in steps differ based on visitor type. For example, we do not want a badge printing every time we have an 'Internal Courier' arriving in the office. They come 6 times a day, and it is a waste.
We also want the 'staff' to have easy steps.
At the moment we are running 2 sites, but this is not ideal.
2. Ability for staff to sign in via the iPad. We have 2 staff that do not have smartphones. This means they have been logging into the online portal, but this is not ideal. We want them to be able to sign in via the ipad, and the photo to be kept on file.
3. Auto Sign in and out. When people leave the office we want the app to auto sign them out, and when staff arrives (Who have the app on their phone), we want the app to auto sign them in.
With these additions, the system would be exactly what is needed in our industry and would be a great tool that you could sell to all other companies in our field.
We all have minimum government requirements for security, and with these enhancements, your system would meet them all, and be easy enough to use that it would be able to be marketed to our sector.
In conclusion, the system has a good foundation, and I look forward to enhancements in the future!

Puntos a favor:

Looks professional Report can be run on who is signed in Global access to the dashboard

Puntos en contra:

Takes too long to sign in and out No one ever remembers to sign out

Respuesta de Honeywell

hace 8 años

Thank you for the review Riccardo. Lots of new features are on our roadmap focused around visitor types that will allow for improved functionality. Great to hear our customer support team was able to resolve some early onboarding issues, and you can reach our support team anytime via online chat on our website or the Sineweb Dashboard, or via phone and email. Great to have you onboard.

Josh
Studio Manager en Australia
Propiedad inmobiliaria comercial, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Coworking studio visitor management - problem solved!

5,0 hace 8 años

Comentarios: The entrance to our coworking studio is downstairs, so I setup Sine to serve as a virtual receptionist. Now we don't have a members 'Mexican stand-off' over who's going to answer the door every time the doorbell rings. Instead, members get a push notification from the Sine app advising if a visitor has arrived for them. As the Studio Manager, getting a push notification when a visitor arrives means I can immediately call them to make arrangements if I'm often offsite. Having Sine has improved the community, improved communication and improved how I managed my customers, visitors and contractors. Sine is now on the list of benefits of working from That Space Coworking.

Puntos a favor:

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

Respuesta de Honeywell

hace 8 años

Hi Josh, Thanks for the great review of Sine and glad it's simplified the hassle of who's turn it is to get the door at the coworking space. We're always introducing new features, particularly to our reporting and host functionality; so do keep an eye of for these, but we'll send you an update via newsletter too. :) Great to hear Sine has helped improve how you manage That Space; and it's great to be a part of the thriving coworking community.

Corsina
Building Operations Manager en Australia
Propiedad inmobiliaria comercial, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Sine is an additional level of site security.

5,0 el año pasado

Comentarios: Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

Puntos a favor:

Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

Puntos en contra:

The software updates don't self update and even though I pay for device management this is a waste of money and not a helpful feature. Needs to be greatly improved.

Joline
Facilities Coordinator en Australia
Desarrollo de programas, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Good system, functionality could be improved

3,0 hace 8 años

Comentarios: This system works well for what we require in our office space, but functionality of uploading host details could be improved as well as courier options on the system.
Overall the system is easy for visitors/staff/contractors to use, but for the administrators it can take a while to work the system to what we required.

Puntos a favor:

Ease of use for people visiting the office. Text messages being sent to hosts when visitors sign in.

Puntos en contra:

Uploading of host details can be slow and cumbersome, removal of mobile phone numbers when an updated list is uploaded. No courier sign in for parcels being dropped off.

Respuesta de Honeywell

hace 8 años

Thanks for the getting in touch with some great feedback Joline. Check out this article on making deliveries really fast for couriers. https://help.sine.co/knowledge-base/deliveries-fast-check-in/ Also, please direct your admins to https://help.sine.co/ for some visual guides to help them get started with Sine. Our quickstart videos on our website will help too; but of course you and the team can reach us via online chat, email or phone support any time. We're happy to help.

Donna
Asthma Swim Program Co-ordinator en Australia
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Use it for Asthma Swim Program attendance tracking, screen children's asthma control and surveys.

4,0 hace 7 años

Puntos a favor:

Easy to use Intuitive set up Support team happy to work with me through several different possible options to allow a family of siblings is entered each Saturday as quickly as possible. Support team fast acting through text, providing helpful links I could follow. Support team called to go through what became a more complex situation after first few solutions didn't work, and were able to talk to me without tech jargon. Love geo fence so families can't say they have attended when they haven't. Gave us space to work out how we could use the software without pressuring us about the invoice and interrupting our service while we did some trial and error. Parents love it. Fast track codes are great. QR codes are great, parents thought were really high tech savvy when we trialed those.

Puntos en contra:

I know the software is not designed to sign in multiple children who might be enrolled with one parent with one email and one mobile phone number. I get normally this would be used for an adult signing in to a location. On this basis it is great. For our purpose, not being able to log in once and for a parent to answer questions pertaining to each of their children is an issue. One potential option was for the number of visitor types to increase, so a family could log in to their own type where their check in form is customised for their children.

Respuesta de Honeywell

hace 7 años

Appreciate the review and feedback Donna. Great to be working with you and Asthma Foundation. We'll pass your suggestions onto our Product Team for something to consider. Reach us anytime via support@sine.co or online chat :)

Sharon
HSE & NERC Manager en EE. UU.
Petróleo y energía, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Exceptional contractor/visitor management tool.

5,0 hace 7 años

Puntos a favor:

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

Puntos en contra:

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Respuesta de Honeywell

hace 7 años

Thanks Sharon for the review. Glad to see Sine is working well for EthosEnergy. Perhaps ensure your iPad is running the latest iOS to see if this resolves the rebooting requirement. Reach us anytime if we can help.

Tammy
Zero Harm Advisor en Australia
Minería y metalurgia, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excellent visitor tracking software

5,0 hace 4 años

Comentarios: In event of an emergency, being able to remove the iPad we use to confirm all personnel are accounted for saves time and is more efficient than using paper based forms.

Puntos a favor:

Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.

Puntos en contra:

Presently I have not identified anything that I would consider a con the system is working for our needs.

Michelle
Processor en EE. UU.
Propiedad inmobiliaria, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Good for the young crowd.

5,0 hace 7 años

Puntos a favor:

It is very pretty accessible and very easy to use. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Puntos en contra:

It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)

Respuesta de Honeywell

hace 7 años

Hi Michelle, thanks for the review. You can easily make some changes on your account to improve the overall experience. Host notifications can be optional, as can photo ID; and fields like mobile and email can also be optional. Check out our online support guides for more help or reach our team any time via online chat. We're happy to help optimise your account. https://help.sine.co/

Emma
Receptionist en RU
Fabricación de productos eléctricos/electrónicos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Linx Review

5,0 hace 5 años

Comentarios: Most of the time it is an efficient programme and can be used if the reception area is un-manned

Puntos a favor:

It is a self service programme When a visitor arrives, it notifies who they are visiting

Puntos en contra:

A lot of people find it difficult to scan the QR code on checking out It isn't fool proof. Some people don't fully complete the checking out process so the system shows they are still checked in

Baldev
Building Operations Supervisor en Australia
Servicios para instalaciones, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Reasonably good software

3,0 hace 8 años

Comentarios: Expired site specific induction have no impact on visitor sign management. It means the system still allow people to sign in.
Having difficulties finding inducted people when their details do not match exactly as it is (mobile number and email) but they are inducted.

Puntos a favor:

n/a

Puntos en contra:

as mentioned

Respuesta de Honeywell

hace 8 años

Thanks for the feedback Baldev. Check out our functionality on 'Invitation Required Mode' here. https://help.sine.co/knowledge-base/invitations/ This process will allow you to only approve check ins for contractors who have a valid site specific induction. It's working really well across lots of sites, and would work for you too. We're available on online chat, email and phone when you're free to discuss further.

Jane
Receptionist/Admin Asst en Australia
Agricultura, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

User friendly

4,0 hace 7 años

Puntos a favor:

Frees up the receptionist time with not having to announce visitors. Reception does not need to be manned when visitors enter.

Puntos en contra:

Every now and then it doesn't recognize a return visitor and all details need to be entered again, frustrating for the visitor.

Respuesta de Honeywell

hace 7 años

Cheers Jane for submitting a review. If it doesn't take up too much of your time, the next time a returning user here doesn't seem to work, please contact our support team via online chat on the dashboard or 0881215956 and we'll help you troubleshoot in real-time. Glad things are working well there for Rural Co.

Matthew
PC Technician en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Fantastic Visitor Solution

5,0 hace 7 años

Puntos a favor:

Customer support is top notch! Every question and concern throughout our deployment has been answered quickly and accurately.

Puntos en contra:

There isn't really anything not to like about this software. Some improvements on kiosks, when your guest checks in it would be nice for the notification of which kiosk they checked in at. On our campus we have 6 kiosks, guests sometimes check in at the wrong building. It would be nice to have a location which kiosk was used.

Respuesta de Honeywell

hace 7 años

Awesome review Matthew. Thanks for the feedback. We hear regarding knowing which kiosk was used to check in and it's something our Product Team is currently thinking about. We'll let you know if it's a feature we release in the future! :)

Paul
Physical Security Specialist en EE. UU.
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Your software allows for NO customization. One size Does NOT Fit All!!

3,0 hace 7 años

Comentarios: I learned to ask more specific questions up front and not to believe that there was really a team of techs to help support the product.

Puntos a favor:

Simple to use once installed. If your requirements are very simple and you don't have an IT department, this system can be a good solution.

Puntos en contra:

It allows for no customization. From the perspective of a large organization with multiple offices, having a customization program is important. The standard design for your badge is very poor. Having to put up with a head icon because we choose not to take a picture of the visitor is unacceptable. The client should either be able to design his own badge or you should have support to modify the design to meet the needs of the client.

Respuesta de Honeywell

hace 7 años

Thanks for the feedback Paul, and we'll pass your badge design suggestions onto our Product Team. Happy to do so. If you have further suggestions on how we can make Sine better for you, please reach our online chat team anytime, or send a note to support@sine.co. There's plenty of customisations in terms of notifications, branding, check in flows and more that we'd be happy to guide you through.

Jo
Retail Manager en Australia
Ha utilizado el software durante: Más de un año
Fuente de la opinión

i have had no issues using the SINE

4,0 hace 7 años

Puntos a favor:

easy to use as a daily returning user, easy access to check on contractors and other team members, all information is easy to upload and the set up is great for each centre

Puntos en contra:

Overall there is no downside, the system does take a bit to load the information at the start, it would be great if once you started to type you number it remembered and finished for you

Respuesta de Honeywell

hace 7 años

Thanks for the review Jo and great to be working with you. Reach us anytime if we can help. support@sine.co

Ian
Assurance Manager en Australia
Energías renovables y medio ambiente, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Sine Review

4,0 hace 2 años

Comentarios: Positive - this came along at just the right time when we needed a streamlined process to manage visitors during COVID.

Puntos a favor:

Easy to customise to work the way we want it to.

Puntos en contra:

The QR code scanning feature can be tricky for visitors to use.