Opiniones de BOSSDesk

BOSS Support Central - A Remote Support Must Have!

Comentarios: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Puntos a favor:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Puntos en contra:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Awesome product and support team for automating and streamlining your service desk.

Comentarios: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Puntos a favor:

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Puntos en contra:

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Great Ticketing System

Comentarios: We have been using BOSS for over 10 years and love the consist improvements the BOSS team is always making. They provide great customer service!

Puntos a favor:

Love the ease of use and easy to understand interface.

Puntos en contra:

There is nothing we are not happy with, if we are unhappy with anything the BOSS teams helps us fix the issue or helps us with custom work.

Beta Ticketing System

Comentarios: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Puntos a favor:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Puntos en contra:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Software Review

Comentarios: BOSSDesk is an overall great product it makes life easy with tracking my inventory, and making life easy creating and closing tickets.

Puntos a favor:

I love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc

Puntos en contra:

With the app rapid scan doesn't like regular barcodes its hard to scan them

BossDesk

Comentarios: We use BossDesk for our helpdesk solution as well as Asset Management as well as Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

Puntos a favor:

The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device.

Puntos en contra:

There really is not anything I can think of I would point out as being a negative

Good solid ticketing and asset management

Comentarios: Its been great. Support is responsive and since they are a smaller company they care about each client

Puntos a favor:

Good support and good for the cost ticketing system

Puntos en contra:

That it requires a linux vm and a windows vm to run the on-premise deployment

Solid Product

Comentarios: My experience has been positive over the 5 years we have used the product

Puntos a favor:

The dash board is easy to customize for individual staff

Puntos en contra:

Since last upgrade, entering new assets into the database. Previously there was ability to save & enter another. Now I must click save then exit out of that asset to main CMDB, then add another. This is really annoying when there are multiple assets to enter.

Keep your Help Desk in Order

Comentarios: Great team that is easy to contact.

Puntos a favor:

Ticketing system helps keep our chaos under control.

Puntos en contra:

Nothing. Any issues were quickly addressed and resolved.

It is simple to place work orders and look at history by customer.

Puntos a favor:

Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Puntos en contra:

Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

3+ Years and Counting Satisfied BOSS Customers

Puntos a favor:

In addition to being straightforward to use for both my staff and our users, The graphical interface is very intuitive and provides many features/functions to our organization. Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience. Lastly, customer support is great!

Puntos en contra:

Not too much in the complaint department. The software performs as you would expect and even has some additional bells and whistles that enhance the experience.

BOSSDesk Review

Comentarios: We have had nothing but a very good experience with BOSSDesk. Easy to navigate, easy to manage, and if need help from BOSS they have a very fast responsive team who are very friendly and knowledgeable.

Puntos a favor:

BOSSDESK is easy to utilize not just for administrators for our end users as well. It also provides reports to identify areas of improvement throughout our company.

Puntos en contra:

Providing more reports automatically after we set them up would be a time saver but depends on the product your company has. We are in the process of updating.

Long time BOSS user

Comentarios: I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.

Puntos a favor:

We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.

Puntos en contra:

I am not sure that I have anything that I like least.

Products Capabilities

Comentarios: Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Puntos a favor:

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Puntos en contra:

Not keeping customer update up coming features.

BOSS has been a great addition to our Help-Desk team, we love this application.

Comentarios: Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Puntos a favor:

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Puntos en contra:

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

BOSS Solutions Review

Comentarios: I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.

Puntos a favor:

The ease of use and the helpdesk support people are always willing to help.

Puntos en contra:

I am not a fan of the mobile app. It could be because I don't use it as often.

BOSSDesk meets our Needs

Comentarios: Great, love the product.

Puntos a favor:

BOSS is a great helpdesk ticketing system. Managing assets and tracking inventory is easy to use.

Puntos en contra:

Navigating the menus can be confusing at times. Looking up closed ticket information can be hard to find.

Excellent product, Customer Support and adaptability!

Comentarios: Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Puntos a favor:

Customer Service and Flexibility

Very good, great support

Puntos a favor:

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Puntos en contra:

Mobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too.

Very Good Experience with BOSS Support Central

Comentarios: Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location.

Puntos a favor:

Very easy to manage and access trouble tickets. Very nice inventory management functions

Puntos en contra:

None that I can think of

Best ITSM Platform for the pricing

Puntos a favor:

Ease of use, reporting, tickets routing, and escalation

Puntos en contra:

None of the features are irrelevant to me

BossDesk Review

Puntos a favor:

The product is easy to use compared to Matrix42 that another company I used to work from.

Puntos en contra:

Would like a feature when users start creating tickets, they get a list of Knowledge Base articles that they it might help them.

Great Solution for IT

Comentarios: BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable.

Puntos a favor:

Good features and very reliable

Puntos en contra:

Scripting features limited or very difficult. Same with SNMP

Boss Desk is the Boss for our shop

Comentarios: Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

Puntos a favor:

It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

Puntos en contra:

I don't always know what the status of adjustments from feedback may be and when something may be implemented.

Boss Conference

Comentarios: Boss is easy to navigate

Puntos a favor:

It work for different departments and many types of jobs.

Puntos en contra:

Nothing as of now. Boss have been a help to the City of College Park.