15 años ayudando a las empresas españolas
a elegir el mejor software
Sobre WellnessLiving
Solución para reservas online, programación de recursos, generación de clientes potenciales y creación de informes para estudios de fitness.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Puntos en contra:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
hace 4 meses
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Puntos en contra:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at support@wellnessliving.com. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
Wellnessliving Highly Recommended
Comentarios: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Puntos a favor:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Puntos en contra:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Comentarios:
A++
The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team.
Puntos a favor:
Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward.
Puntos en contra:
Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly made our day. We take pride in offering stellar and real-time customer service to ensure your client care is top-notch and your business continues to thrive. We value your feedback on the links, and we acknowledge that there's room for improvement, especially with mobile phone usage. Your concerns about generating links for specific days, times, and trainers are duly noted, and we're committed to finding solutions. We encourage you to reach out to our Customer Solutions Team via phone and leave a voicemail or email at support@wellnessliving.com to discuss this further. Your insights are invaluable in helping us enhance your experience. At WellnessLiving, we view each challenge as an opportunity to refine and grow. Your observation about our living and growing platform is spot on, and we're dedicated to swiftly addressing any hiccups you may encounter. We truly appreciate your partnership and the collaborative spirit you bring to our platform. Remember, your voice matters, and we actively listen to our customers. Feel free to share any additional feedback or suggestions on our Community Forum. It's a space where your insights contribute to our continuous improvement, and we're excited to have you as part of our vibrant community. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. We look forward to supporting your business and ensuring your experience remains exceptional. Warm regards, Carter F. (Customer Advocate)
Extremely poor customer service, inability to roll out updates well, base product dysfunctional.
Comentarios: Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core.
Puntos a favor:
I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.
Puntos en contra:
The way they would utilize bait and switch tactics to continually increase their prices.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate)
Great All-in-One Software, Excellent Customer Service!
Comentarios: It has been fantastic. The customer service has been quick to respond to our needs.
Puntos a favor:
The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!
Puntos en contra:
sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that your transition is as smooth as possible, and it's wonderful to hear that your onboarding experience exceeded expectations. While Mindbody has its limitations for your unique needs, WellnessLiving not only caters to music schools but also provides a robust suite of features to enhance your operations. It's fantastic to know that our scheduling and billing features meet your needs precisely, allowing you to save valuable time and reduce potential errors. We understand the importance of streamlining processes, and our integrations and automations, including Zapier and Mailchimp, are here to make your life easier. As one of our newest integrations, Zapier opens a world of endless possibilities of seamless automation and connectivity for you. Through a series of automated workflows called "Zaps," you're then able to connect to over 5,000 of the most popular work apps, including Mailchimp. It's truly a win-win for your music school! Paolo, we really value your understanding regarding the occasional speed issue, especially considering the volume of data you manage. Remember, your feedback helps us continually optimize our system for even better performance. We're thrilled to have you as part of the WellnessLiving community, and we're here to support your music school's unique requirements. Your choice to switch highlights our dedication to delivering top-notch customer service and tailored solutions. Our team is always just a message away, and we're committed to ensuring your experience remains fantastic. If you ever have more insights to share or any questions, please feel free to reach out. You can send us an email at support@wellnessliving.com or hop on our Community Forum: https://community.wellnessliving.com/page/home/ I'm confident you'll get the answers you're looking for in a timely manner. Again, thanks Paolo for choosing WellnessLiving, and here's to continued success for your music school! Warm regards, Quentin W. (Customer Advocate)
A Solution for Music Schools
Puntos a favor:
I like the reports that you can generate to give you the performance of classes, events, and appointments. I also like the easy membership auto-renewal features. The ability to set permission levels for users is another wonderful feature.
Puntos en contra:
WellnessLiving can be technical when navigating the platform however, they have excellent technical support who will walk you through step by step. Their online knowledge base is full of helpful information and solutions.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hey Tembi, Thank you for your positive review! We greatly appreciate your trust in WellnessLiving as your new software provider for your music school. We're thrilled to be the perfect all-in-one solution for music schools and are excited to hear how our comprehensive reporting system, membership auto-renewal, and customizable permission levels have been valuable for your business. We understand that while our system may require some time to navigate, we're here to make the learning process as smooth as possible. Our Customer Solutions Team is dedicated to guiding you through every step and ensuring you feel comfortable using our platform. It's fantastic to hear that you're finding our Knowledge Base to be a helpful resource hub. It's packed with hundreds of articles providing detailed instructions to help maximize the use of our software. Also, remember to check out our Community Forum! It's a wonderful place to share your insights, provide feedback, and even request new features or enhancements you'd like to see in our future updates. Here's the link to our Community Forum: https://community.wellnessliving.com/page/home/ If you ever need further assistance or have additional questions, please don't hesitate to reach out to us at support@wellnessliving.com. Thank you again for sharing your positive experience. We're committed to continually improving and providing top-notch service. Warm regards, Stuart D. (Customer Advocate)
Alternativas consideradas previamente:
Wellness Living - Next Generation Booking
Comentarios: So far so good! The customer service has been excellent and whenever I have a question our onboarding specialist is on top of it almost immediately.
Puntos a favor:
The client account management and history is a great new feature for us. We love the ease of use for our clients.
Puntos en contra:
My least favorite thing is the data entry and conversion to wellness from our current booking system.
Respuesta de WellnessLiving Systems
el mes pasado
Hey Jackie, Thank you so much for the fantastic review! We greatly appreciate you choosing WellnessLiving as your new software provider. We're delighted to know that the client account management and history features have been a valuable addition for you. The ease of use for your clients is one of our top priorities, so it's wonderful to hear that it has had a positive impact on your business. Regarding the data entry and conversion process from your previous booking system, we completely understand your concerns. Please rest assured that your data is of utmost importance to us. If there are any issues with the migration, our support teams are available 24/7 to assist you. For any specific queries or assistance, please feel free to reach out to us at support@wellnessliving.com. We're thrilled that the Achieve Client App has helped elevate your brand and improve the overall client experience. As you're exploring our platform, don't forget that we offer a Customer Solutions Team that's committed to addressing any queries you might have. Additionally, we provide community-driven platforms where you can ask questions, provide feedback, and connect with other users. For further assistance, I've added links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your kind words and for choosing WellnessLiving. We're excited to continue supporting your business and ensuring your experience remains excellent. Warm regards, Samantha B. (Customer Advocate)
Love this company and their services!
Comentarios: We moved to Wellness Living to save money. They have been very cost-effective.
Puntos a favor:
SO easy to use and they're always updating the system.
Puntos en contra:
Every time I find something I'm not that fond of.. they release an update that fixes it. Right now, I'd say my only complaint is how hard it is how Customer service is handled. It seems like every email is replied by a different person. It'd be nice to feel like I have an account manager who takes care of me specifically.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Frances, Thank you so much for sharing your positive experience with WellnessLiving. We genuinely appreciate your kind words and your support. We're thrilled to hear that you find our software easy to use and that our frequent system updates have been beneficial for you. Our commitment to enhancing your experience through regular releases is at the core of what we do, and we're glad to see it making a difference for you. If you ever have feature requests, don't forget to check out our Community Forum: https://community.wellnessliving.com/page/home/ We appreciate your feedback regarding customer service. While we aim to provide timely support, we understand your desire for a more personalized experience. Please rest assured that we're continually working on improving our services. To address your specific needs, we recommend reaching out to our Customer Solutions Team via email at support@wellnessliving.com. This way, you can have more consistent and personalized communication. Additionally, if you call us, please leave a voicemail, and a member from our team will return your call promptly. Once again, thank you for your feedback, Frances. We're dedicated to ensuring your experience with WellnessLiving is exceptional, and we're grateful for your trust in us. Again, if you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Warm regards, Nicole D. (Customer Advocate)
Alternativas consideradas previamente:
Expensive, Only for the big business
Comentarios: Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.
Puntos a favor:
Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.
Puntos en contra:
Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs. I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving. In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim. Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Warm regards, Daniel M. (Customer Advocate)
Alternativas consideradas previamente:
We love Wellness Living!
Comentarios: After a ton of reserach, we decided to dump Mindbody 2 yrs ago & go with Wellness Living as it was more affordable & had more options available as part of the basic plan to help our business. After covid we needed to cut our expenses. Everything was an extra charge with Mindbody. We love Wellness Living & all the many extra features available for us for much less than Mindbody.
Puntos a favor:
We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones.
Puntos en contra:
We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable addition to your studio. Making it easy for your clients to reserve classes, purchase memberships, and manage their schedules directly from their phones is what we aim for – convenience and efficiency. We understand your request for a longer reservation window to support higher-tiered memberships. Your suggestion for more options in this regard is indeed valuable feedback. We're continuously working on improving our system, and we take every suggestion into account to enhance the experience for our users. You're welcome to visit our Community Forum to make this request: https://community.wellnessliving.com/page/home/ If you have any further questions or if you'd like to explore options for addressing your membership concerns, please don't hesitate to reach out to our support team at support@wellnessliving.com. We're here to assist you and help you find the best solutions for your needs. Once again, thank you for choosing WellnessLiving. We're dedicated to supporting your studio's success, and we're here to assist you every step of the way. Warm regards, Timothy G. (Customer Advocate)
Highly Recommend
Comentarios: It has taken our business to the next level. We can now manage online and have set up systems that have enabled us to grow the business while being in control.There are still a lot of aspects we haven't implemented yet but are wanting to.
Puntos a favor:
It is easy to use, a very professional looking app with features to suit our business.
Puntos en contra:
A bit on the expensive side. The set up was huge but I guess this is expected ted. Sometimes the customer service can be delayed.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Lara, Thank you for taking the time to share your positive experience with WellnessLiving. We truly appreciate your kind words and your recommendation. We're delighted to hear that you find our software easy to use and that you appreciate the professional look and features of our White Label Achieve Client App. Our client app makes it easy for clients to book, pay, view their profile, leave a review, and more. Your satisfaction is incredibly important to us, and we're pleased to be a part of your journey to the next level in your business. At WellnessLiving, we're committed to ensuring you have the best experience. We're constantly updating our software to provide you with the latest tools and features. You can explore our regular webinars and community-driven platforms like our Knowledge Base and Community Forum to find valuable resources. These platforms offer a wealth of information and the opportunity to interact with other users. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ We understand that software setup can sometimes come with challenges. If you have any questions or need assistance in setting up new features, our dedicated Customer Solutions Team is here to guide you. You can reach out to our support team via email at support@wellnessliving.com. If you prefer calling, please leave a voicemail, and a member of our team will contact you promptly. We appreciate your feedback on customer service response times. While we continuously work on improving our service, we recommend reaching out to our support team via the email address provided above. This will help ensure a more timely response. Thank you again for choosing WellnessLiving to help you manage and grow your business. Your success is our success, and we look forward to assisting you further as you continue to implement new aspects of our software. Warm regards, Jen C. (Customer Advocate)
Alternativas consideradas previamente:
I've spent years searching for a software platform that can meet all my needs. I have finally found
Comentarios:
I run group meditation sessions online. I've spent years searching for a software platform that can meet all my needs. I have finally found it!
Wellness living have been great to deal with. The onboarding process was simple and the on-going support has been amazing.
They are continually bringing out more features and I'm excited for what is to come!
Puntos a favor:
Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account.
Puntos en contra:
FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view Custom emails are great but missing some fields
Respuesta de WellnessLiving Systems
el año pasado
Hey Anthony, Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile client app to make it really easy for them to check their account, watch videos and make bookings. We're in this for the long haul and it's really important to us that your business is fully equipped to succeed. Please don't hesitate to contact our support team any time you need assistance, and likewise to tell us on our Community Forum about the features or enhancements you'd like to see added to the software in our coming updates. We thank you for choosing WellnessLiving and we're looking forward to our continued success, together! Susan A. (Customer Advocate)
Alternativas consideradas previamente:
Wellness Living Review
Comentarios: Good experience generally. Some problems with processing payments which left me without cash flow for a period of time which was inconvenient.
Puntos a favor:
Definitely for the management of scheduling. Text reminders and email confirmations are very handy. All employees can access the schedule easily
Puntos en contra:
Just really getting to know the features of the software so cannot suggest any further features that should be included.
Respuesta de WellnessLiving Systems
el año pasado
Hey Simon, Thanks for the great review! We appreciate you taking the time to share your positive experience with WellnessLiving. Nowadays it's just so important that you have all the tools you need to support your studio, easily accessible in one place for your staff. The automations are especially useful because they do things for you without any input required. You just set it up one time, and it's like you have a dedicated office manager sending your clients email and text confirmations, 24/7. We're also really big on support because sometimes there is no substitute for having expert technical assistance available to you, whenever you need it. Please don't hesitate to contact our support team if you're ever having issues with processing payments or any other part of the software. We are committed to your success and we're always here to provide you with the solutions you're looking for. Thank you for choosing WellnessLiving! Sam N. (Customer Advocate)
Great Interface, User Friendly But Has Glitches
Puntos a favor:
My favorite thing about this software is that it's user friendly. Our entire staff finds it so much easier to learn and use than our former software (MindBodyOnline). The mobile version is also great and we love their free app. We don't waste the money for a branded app because their app allows you to be the only studio that your client will see when they login (unlike MINDBODY Connect). In the beginning, I also really liked the customer service. We have been using it for 2.5 years and got in early so they have been great to us.
Puntos en contra:
My least favorite part is the reports. They are inconsistent, they don't often make sense, and they are lacking in sophistication. We used to run very extensive monthly KPIs with MINDBODY and now we often don't trust the data. This is a huge bummer.
Respuesta de WellnessLiving Systems
hace 5 años
Hi John! Thanks so much for sharing your insightful review. We are obsessed with providing the best possible studio management solution, so it is awesome to hear that you are so satisfied after making the switch from MindBody to WellnessLiving. Having built ourselves from the ground up, we understand that small businesses cannot afford to be paying extra fees on top of extra fees just to access the basic features you need to run your business. That is why we provide every customer with every tool you need. Our customer service teams are always happy to help you with anything you need and it is great to know that you have had such positive interactions with them. Be sure to let a team member know about any issues you have with reports and perhaps we can help you find a solution. Also, let us know what new features and improvements you would like to see implemented so that we can start building them as soon as possible. Thank you for choosing WellnessLiving! The WellnessLiving Team
Alternativas consideradas previamente:
Five stars to the whole WL crew!!
Comentarios: I've had a great experience with Wellness Living. I need a lot of tech support - the system has so much capability and I've had to grow into using many of the features. I love that tech support is always available and so willing to help me.
Puntos a favor:
From sales to on-boarding to tech support, I’ve been so pleased with Wellness Living. The sales + marketing automations have improved my client acquisition + retention numbers. The FitVid product has been a great value add for my clients. And the tech support team is so helpful. I’d recommend WL to any boutique fitness studio.
Puntos en contra:
I often need the direct booking link to my events. I'd love for that to be available from the All Events Menu/Page rather than having to click through and scroll to the bottom of the page.
Respuesta de WellnessLiving Systems
hace 2 años
Hey Tracy, Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon! Jack T. (Customer Advocate)
Wellness Living
Comentarios: Overall I have had a very positive experience with Wellness Living. The price is reasonable for the features being offered. Wellness Living has helped me to keep my business organized. All my administrative duties can be done with Wellness Living. I am more organized and have time to focus on my clients. I have been able to generate reports that give a clear picture about the performance of the business. I have been able to improve my marketing and communication skills thanks to the special features. My clients are pleased with the ease of use to purchase, schedule and access virtual appointments for personal training and wellness coaching. Keeping my clients happy keeps them coming back!
Puntos a favor:
Wellness Living helps me to stay organized and use my time wisely. I am able to offer clients convenient scheduling and flexible payment options based on the features Wellness Living provides. The features streamline the experience for the client.
Puntos en contra:
Some challenges with Wellness Living are related to technical issues in which I cannot resolve on my own or by using their Knowledge Base guide. I may need to call for assistance and then need to wait for someone to get back to me. However they are very responsive and usually follow up within 24 hours.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Coleen, Thank you so much for taking the time to share your thoughts and experiences with WellnessLiving. Your feedback is invaluable to us, and we're thrilled to hear that you've had a positive journey with our platform. It's fantastic to know that WellnessLiving has played a crucial role in helping you stay organized and make the most of your valuable time. We understand that your business demands efficiency, and we're committed to providing you with tools that streamline your administrative tasks and enhance your client experience. We greatly appreciate your understanding when it comes to technical challenges. While we strive to make our platform as user-friendly as possible, we know that sometimes issues can arise. Our 24/7 Customer Support Team is dedicated to assisting you promptly and effectively, ensuring that you receive the help you need to keep your business running smoothly. We're also pleased that WellnessLiving aligns with your budget and offers the features necessary for the growth of your online business. Delivering value at a reasonable price is a top priority for us, and we're delighted that our platform has met your expectations. Your success story is truly inspiring, Coleen. From keeping your business organized to enhancing your marketing and communication skills, we're proud to be a part of your journey. Happy clients are the cornerstone of any thriving business, and we're thrilled that WellnessLiving has contributed to your clients' satisfaction and loyalty. At WellnessLiving, we're continuously working to improve and provide you with the best tools and support. May I suggest you visit our Community Forum—it's the place to go to provide feedback and insights on our software, apply to participate in user testing, ask questions, view our product roadmap, and request new features you'd us to build next. Here's the link below: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving. Your continued success is our utmost priority. Chris C. (Customer Advocate)
I couldn't imagine going with another company
Comentarios: WellnessLiving has made owning a company a breeze. Everything we do is through WellnessLiving and if we ever have any problems or questions, they're always there to give you a solution.
Puntos a favor:
Our studio loves how easy it is to schedule students, add clients, take payment, advertise, and keep track of payroll/hours.
Puntos en contra:
I think my only complaint would be the expense of having WellnessLiving. 4 years ago we were a very small company and I was scared to make the jump of getting WellnessLiving for the studio due to the expenses. The expenses are worth it... Looking back now, it was the right move and I can't imagine if I went with another company, honestly.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Anna, We appreciate you! Thank you for being part of the WellnessLiving family and for your wonderful review! We're thrilled to hear that you couldn't imagine going with another company, and we're honored to have been a part of your music studio's journey for the past four years. It's fantastic to know that our software has made scheduling students, managing clients, handling payments, advertising, and keeping track of payroll and hours a breeze for your studio. We understand that the cost can be a concern, especially for small companies, but we're delighted to hear that you found the investment in WellnessLiving to be worth it. Your studio's growth and success are truly the best indicators of the value we provide. Our team is here to support you every step of the way, and we're thrilled that you've had such a positive experience with our Customer Support Team. If you ever have any questions or run into any challenges, please don't hesitate to reach out by phone, email, or our Community Forum: https://community.wellnessliving.com/page/home/ It's worth mentioning that WellnessLiving is a versatile solution that can benefit many types of businesses, including music studios. If you know of any fellow business owners in need of an all-in-one business management platform, please feel free to refer them to us. We'd be happy to assist them, just as we've been privileged to assist your studio. We're always here to help you find solutions and make the most of our software. Thank you again for your trust and loyalty. We look forward to continuing to support your studio and helping you achieve even greater success in the future! Warm regards, Nicholas F. (Customer Advocate)
Satisfaction
Puntos a favor:
Accounting , ease of use , I like to set up the events.
Puntos en contra:
Transition from wellness living. Student app is changing to sometimes log in.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Norma, Thank you for taking the time to leave such a positive review for WellnessLiving. We greatly appreciate your feedback and are thrilled to hear about your satisfaction with our platform. Our system is indeed designed with the fitness industry in mind, and we're delighted that you find it easy to use. It's fantastic that you're enjoying features like setting up events and our accounting tools, including our QuickBooks integration, Finance powered by Autymate, as well as reporting and custom dashboards. These tools are incredibly useful for tracking taxes, invoices, payments, and payroll, ensuring that managing your business's financial aspects is efficient and convenient. Regarding the transition from another platform to WellnessLiving, we understand that change can sometimes come with minor adjustments. If you're experiencing any issues with the White Label Achieve Client App, our dedicated Customer Solutions Team is more than happy to assist you. Please feel free to reach out to us at support@wellnessliving.com, and we'll ensure you get the support you need. Once again, thank you for choosing WellnessLiving, Norma. Your positive feedback is incredibly encouraging, and we look forward to supporting your continued success. Warm regards, William N. (Customer Advocate)
Wellness Living has saved us tons of time and $$$!
Comentarios: We are keeping better track of our clients, able to offer memberships that are easy to sell and of high value to our members, all of which means higher revenue for us.
Puntos a favor:
The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems.
Puntos en contra:
The only thing I wish is that we were charged in Canadian Dollors instead of USD.
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at support@wellnessliving.com. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate)
Not Worth It
Comentarios: It was fine. The price was higher than I wanted to pay, but they offer so many things I thought it would be worth it. Unfortunately I found they offer many things but none of them are done well. I would not recommend wasting your time.
Puntos a favor:
I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.
Puntos en contra:
This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.
Respuesta de WellnessLiving Systems
hace 4 meses
Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment management, marketing solutions, and advanced reporting. Upon investigating your account, I noticed that you reached out to our Customer Support Team for assistance with a scheduling issue last year. However, it seems that we were unable to connect with you despite making several phone calls and sending emails. I understand how frustrating it can be when things don't go as expected, but please know that our Customer Support Team is here to help, and they excel at resolving such issues. There could be various reasons for the discrepancy, such as client-side cancellations, schedule edits by staff, or purchase/booking rules set up in the backend. All we'd need is the opportunity to work with you to dive deeper and get you the answers you're looking for. We're sorry to see you go, but we genuinely wish you all the best in your future business endeavours. If you ever reconsider and need assistance in the future, our team is here to support you. Warm regards, Jack T. (Customer Advocate)
Could not be happier
Comentarios: I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!!
Puntos a favor:
I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!!
Puntos en contra:
The only thing that took some getting used to for me was adding photos to marketing emails. I am used to it now, but you do have to jump through a few hoops to add your own photos. The auto marketing is amazing though.
Respuesta de WellnessLiving Systems
el año pasado
Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together! Aiden P. (Customer Advocate)
It saves so much time
Puntos a favor:
I enjoy all the different options it gives for booking, cancelling and scheduling
Puntos en contra:
I did find it a little hard to navigate to start but have found my way around it a bit better and the contact centre is always helpful
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Alicia, Thank you for taking the time to leave a positive review of WellnessLiving on Capterra. We greatly appreciate your feedback and are delighted to hear that our software has been a valuable time-saver for you! Cost-effectiveness is a crucial consideration for many businesses, and we're pleased that you found WellnessLiving to be a cost-effective solution for your needs. We're committed to providing outstanding value and support to our clients. We understand that transitioning to a new system can sometimes be a bit challenging, but we're thrilled to hear that you've found your way around it and are enjoying the different options it offers for booking, canceling, and scheduling. Our platform is designed to provide flexibility and convenience, and we're always working to enhance its user-friendliness. We're also pleased to know that our 24/7 support has been helpful for you. Our dedicated Customer Solutions Team is here to assist you whenever you have questions or need guidance, ensuring that you have a smooth and positive experience with WellnessLiving. Should you ever have more questions or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. We're here to support you every step of the way. Additionally, if you're looking for more resources or have specific queries, remember that our Knowledge Base and Community Forum are excellent platforms to explore. They provide valuable insights and answers to commonly asked questions. Here are the links below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving, Alicia. We look forward to continuing to serve you and help your business thrive. Warm regards, Chris W. (Customer Advocate)
Non tech savvy owner achieves success with Wellness Living!
Puntos a favor:
Wellness Living is extremely easy to use from a set up standpoint. I have been so impressed with the customer services reps as well who are able to find us answers to our questions within 48 hours. As someone who isn't tech savvy, Wellness Living is very easy to set up and use.
Puntos en contra:
The only thing I wish Wellness Living had a better implementation on was their automated emails. You can send them, but to be able to see the open rates and the individuals who opened them, you can only see it individually and not as a total. We use another email system to help with this.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Christina, Thank you so much for your wonderful review! We're thrilled to hear that WellnessLiving has made your journey on the platform much smoother. We completely understand that not everyone is a tech wizard, and we're delighted that WellnessLiving's ease of use has been a great fit for you. As a company, we take pride in offering a solution that empowers users of all technical backgrounds, while offering a user-friendly experience and top-notch customer service at an affordable price. Your feedback on automated emails is valuable to us. We know that diving into these details can sometimes be a bit daunting, especially if you're not tech-savvy. That's why we're committed to providing resources and support. While our system allows you to see open rates individually, I want to ensure you know that there are ways to simplify this process. We've got a handy Knowledge Base article that walks you through viewing email campaign statistics collectively, which can make things much more manageable. You can explore it here: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/email-campaign-report/ Remember, you're never alone on your WellnessLiving journey. We're here to assist, and our commitment to making your experience better is unwavering. If you ever have more questions or need guidance, please feel free to get in touch at support@wellnessliving.com. We're at your service. Warm regards, Ashley C. (Customer Advocate)
Alternativas consideradas previamente:
Takes Time & Effort But The Results Are Awesome
Puntos a favor:
I love the depth of functionality especially around marketing automation. These features ensure all my clients receive the same level of attention. The support team is another great benefit. They are very quick to respond to questions.
Puntos en contra:
At times, the interface is confusing. This is largely due to the array of customizations.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Nathan, Thank you for taking the time to share your valuable feedback. We truly appreciate it and we're so glad you made the switch to our platform. Whether it's Mindbody, ABC Glofox, or Mariana Tek, many of our competitors cannot compete with the all-in-one solutions that we offer. For instance, our automated marketing tools are indeed designed to help you save time while ensuring your clients receive the attention they deserve. With features like automated class reminders, promotions, and client engagement campaigns, you can effortlessly promote your services and keep your clients informed about their upcoming classes. It's wonderful to know that you're experiencing the results of these efforts firsthand. We also wanted to express our gratitude for your kind words regarding our Customer Support Team. Our mission is to provide outstanding support, and we're proud to offer fast response times with 24/7 availability through multiple support channels, including email, phone, and our Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Your satisfaction is our top priority, and we're here to assist you every step of the way. Regarding your feedback about the interface, we understand that the level of customization WellnessLiving offers can sometimes be overwhelming. We genuinely value your input, and we want to assure you that we're actively working on improving the user experience to make navigating the platform even more intuitive and user-friendly. Your insights play a crucial role in our continuous efforts to enhance our software. If you have any more questions or suggestions, please feel free to join the conversation on our Community Forum at https://community.wellnessliving.com/page/home/. We encourage open dialogue, and your input is invaluable in helping us deliver the best possible experience for our valued customers. Thank you once again for choosing WellnessLiving. Warm regards, Ana J. (Customer Advocate)
