Sobre WellnessLiving
Solución para reservas online, programación de recursos, generación de clientes potenciales y creación de informes para estudios de fitness.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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Lucie
So Glad I Made the Switch
Jennifer
While excited about the capabilities of the system, honestly, I was scared to transition.
Puntos a favor:
Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.
Puntos en contra:
While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.
Respuesta de WellnessLiving Systems
hace 5 años
Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!
Kelly
Alternativas consideradas:
Not worth it.
Comentarios: I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio [sensitive content hidden] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be.
Puntos a favor:
We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed.
Puntos en contra:
Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer.
Respuesta de WellnessLiving Systems
hace 2 semanas
Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)
Éric
Lots of promisses but no delivery
Comentarios: SO far only headaches no pleasures what so ever.
Puntos a favor:
So far its a very painful experience. After 6 months we are faced with billing issues that are bugs on there end. wrong info provided by there support team to make my packages work. So still in the process to make that work. I spend 6 to 10 hres a week to solve issues. Scanner dont work and its there scanner. and they dont know how to make it work. at least they show willingness to help.
Puntos en contra:
consistantly mistakes and lack of solving issues quickly and efficiently.
Respuesta de WellnessLiving Systems
el mes pasado
Hi Éric, We apologize for your experience. Our entire team at WellnessLiving is committed to your success, and at your request we provided your account with over five one-hour training sessions at no cost in addition to the training and setup calls already included in our standard onboarding process. The pain points in your experience resulted from a combination of atypical account requirements and regrettably, an error from our representative. Due to the unique situation, we have put you in touch with a customer service specialist that has more experience with advanced package configuration. Your initial barcode scanner was not an approved model ordered from our site, but we have now replaced your scanner with an approved model at no cost to you. We look forward to turning your experience around and showing you the 5-star level of service we're known for. Thank you for choosing WellnessLiving. Susan A. (Customer Advocate)
Terri
Expensive for what you get
Comentarios: For the most part it is a good system, allowing client followup, scheduling and payments. Customer service was only fair.
Puntos a favor:
Had the features I needed, but ended up paying for extra features I didn't need.
Puntos en contra:
EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point. Marina A. (Customer Advocate) https://www.wellnessliving.com/pricing/
Mohammad
Alternativas consideradas:
WellnessLiving is the product you need to run your physical life.
Comentarios: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Puntos a favor:
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Puntos en contra:
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
Lisa
Grateful for Wellness Living
Puntos a favor:
I really appreciate how robust the platform is without it being too complicated to navigate.
Puntos en contra:
As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.)
Respuesta de WellnessLiving Systems
hace 4 meses
Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to support@wellnessliving.com and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa! Aiden P. (Customer Advocate) https://community.wellnessliving.com/page/home/
Anna
Wellness Living Review
Comentarios: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.
Puntos a favor:
Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.
Puntos en contra:
Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.
Respuesta de WellnessLiving Systems
hace 6 meses
Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve customers such as yourself. By making it simple for clients to see your schedule and book classes online, you start to see substantial growth in the number of clients who end up visiting your studio after viewing the site online, with incremental improvements to the number of clients who go on to convert into recurring memberships. You can then improve client retention rates by using our powerful automations and reporting tools, which also allow you to conduct personalized marketing campaigns to segmented client groups which have been found to be 50% more effective than standard, non-segmented equivalents. Please don't hesitate to contact our support team at any time for assistance with any sort of inquiry pertaining to the software, even for general how-to's or recommendations on setup. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)
Sara
Alternativas consideradas:
New User Feedback -
Comentarios: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.
Puntos a favor:
Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.
Puntos en contra:
So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.
Respuesta de WellnessLiving Systems
hace 6 meses
Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate)
Lacey
Best club software!
Puntos a favor:
I have used Mindbody, Shape.net, and other software that were not as user friendly and were over-priced. I have loved the support WellnessLiving offers as well as their monthly releases with new updates and features always trying to improve their product based on feedback.
Puntos en contra:
I do not have any complaints and I would recommend Wellness Living to any business.
Respuesta de WellnessLiving Systems
hace 8 meses
Hey Lacey, Thanks for the review, we really appreciate it! WellnessLiving is a company built around a genuine customer focus because many of the other software providers like Mindbody aren't doing it. It affects the way you use the software, it affects your costs, it affects the quality of support, and all those things have a real impact on your business and the service you deliver to your clients. One example is that we are actively taking customer requests on enhancements and on the way they'd like to see certain features work, and we're actually making those changes to WellnessLiving to give you a consistently better product. It's amazing to the see the platform's evolution with each update release as you're able to provide more service options to your clients, utilize new integrations, and customize more to your liking with things like the store, the schedule, notifications, reports, you name it. Thanks for choosing WellnessLiving! Susan A. (Customer Advocate)
Samuel
How to stay fit and healthy!
Puntos a favor:
It increases productivityReduce health care costs
Puntos en contra:
It's Abit expensive compared to other softwares
Respuesta de WellnessLiving Systems
hace 2 semanas
Hey Samuel, Thanks so much, we appreciate it. We're the perfect solution for businesses in the fitness and wellness space. Super simple for anyone to set up an app and booking system for their clients. Just a few clicks and now your clients are booking on the go, they're tracking their progress, and you're helping them with their health and wellbeing even when they're not physically at the studio. The key is having a platform that is really easy for your clients to use, and that's where WellnessLiving comes in. I want you to know that we recently updated all of our pricing plans, so we currently have a few options available at even lower prices depending on the specific features you need. Please don't hesitate to contact our support team if you have any questions, we'd be happy to help you find the right plan for your business. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate)
Shalen
Alternativas consideradas:
Technical Department A+++
Comentarios: This company is amazing and is going to help me revolutionize our business! The onboarding process was seamless and the entire team was there for me every step of the way. The staff at Wellness Living are nothing short of excellent! From my very first sales call with [SENSITIVE CONTENT HIDDEN] to my onboardingn specialist [SENSITIVE CONTENT HIDDEN] both have been nice, knowledgable and helpful. What is more unbelievable is the customer service through the techincal department. I didn't realize I'd be getting such a supreme team package when I signed up, SO GLAD I DID! Sign up with Wellness Living, you WON'T REGRET IT!
Puntos a favor:
The format of the software is easy to navigate, use and is friendly to a non technical user. The costomer service team is unreal. Any problem anytime I can call and they are ready to assist. This alone makes the software purchase worthwhile.
Puntos en contra:
Like with any software there are occasional glitches. However, even with some small glitches sometimes, the technical department is ready to solve the problems and has done so in a timely way each time.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Shalen, Thank you for the terrific review! We're ecstatic that WellnessLiving has turned out to be the right platform for your business and it helps remind us of why we're here. WellnessLiving was founded by two Canadian business owners much like yourself who wanted a powerful software in a simple package that anyone could use to manage their business. From scheduling a service to checking out a client, we designed each process to be as simple as 1-2-3. On top of that we've built up a team of motivated people who care about your experience and are committed to your success with our software, from Sales to Onboarding to Customer Support. Every step of the way, we're there to support your business, and if you encounter an issue, our team members are always willing to go the extra mile to help you find a solution right away. Thanks again for the A+++ rating! Gregory G. (Customer Advocate)
Joneil
Great Studio Managements Software
Comentarios: I've been with WellnessLiving now for over a year, switching over from MindBody. The onboarding process was easy. My clients didn't experience any problems during the switchover. With the money I saved, I was able to get a white label app, which my clients love using. 2020 was a really challenging year for my business because of the coronavirus, and I'm not sure I would have been able to afford staying open had it not been for the decision to switch just a few months before being shutdown.
Puntos a favor:
It's easy to use and intuitive. Lots of features and options to customize it for my needs. The company is always adding new features in response to feedback from its customers.
Puntos en contra:
Sometimes new features have unintended bugs that takes a few days to sort out.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Joneil, Thank you for amazing review! 'Easy' is the word we like to hear, because that's our objective: to make life easier for YOU when running your business! In Onboarding our specialists are there to make your migration a breeze and to help train you on the day-to-day features you'll be using. Fortunately that process usually doesn't take very long because we've made a special focus on keeping WellnessLiving very simple and easy-to-use, even for new users. We've always strived to serve you better than our competitors like MindBody, and this includes keeping prices low. It's really awesome to hear that you've found such significant cost savings on your subscription fees by making the switch. We appreciate your kind words and it reminds us of our purpose as a company. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)
Ryan
Well intended, but a disaster overall!
Comentarios: Terrible. Look, I'm a positive person, and I don't say a bad thing about anyone. But I need to do my part to keep others from making the mistake we did by going with Wellness Living. If they ever find a way to fix their issues and improve there terrible customer support, then this would be an outstanding product. For clarity sake, their customer support team is full of really nice people who want to help. The problem is that if you talk to three different people about the same issue, you'll get three different solutions and maybe one of them actually works. The software is too complicated for their own people to learn.
Puntos a favor:
The two things we liked most about Wellness Living, was that they were a reasonably priced alternative to the over-priced Mindbody, and that the software was presented to be very powerful with lots of features that would enrich the user experience for our members.
Puntos en contra:
Just about everything, because almost nothing works correctly. Trust me when I tell you that you will pull your hair out using this software. From having to wait 5 or 10 minutes for a simple report to finish running (not exaggerating), to not being able to rely on the information in the report because it's clearly inaccurate. I honestly don't want to take the time to write about the dozens and dozens of unresolved issues we have been dealing with, but this software is a disaster! The best analogy I can think of is this. Imagine buying a new car that is supposed to have all the bells and whistles and new technology, but nothing works as intended. You go to start the car and instead the trunk opens. So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time. Hello! This is not a "feature request", this is a "fix your broken software request" so it works like any reasonable person would expect it to. It's unreal. I would never use WL again, and we are actively looking for an alternative.
Respuesta de WellnessLiving Systems
hace 2 años
Hey Ryan, Thank you for taking the time to submit a review. Be it positive or negative, we appreciate any feedback that helps us improve as a company. From Day One we've worked to provide WellnessLiving users with the same 5-star experience we would want ourselves as software users running a business. From our own experience we know how immensely dissatisfied businesses have been with our competitors like MindBody where it's clear that management isn't listening to users, which is why we're doing the opposite. We're always listening to our users so we can find out what we're doing right, what we're doing wrong, and how we can continue to improve our platform. We're very sorry to hear that this has been your experience and we want to know more about what happened so we can fix these issues right away. A manager from our Support Team will be reaching out to you to help make this right. Sarah M. (Customer Advocate)
Ina
Alternativas consideradas:
Life changing switch
Puntos a favor:
I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Puntos en contra:
I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.
Respuesta de WellnessLiving Systems
hace 3 años
Hey Ina, We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Again, thank you for the amazing review, and we're thrilled our software has such a big impact on your business and your life. We sincerely want you to know, we will continue to be there for you, every step of the way! - The WellnessLiving Team
Sarah
Alternativas consideradas:
Work in progress
Comentarios: Pretty good. I'm still with them and hoping that as they continue to improve I will be happier with the overall product
Puntos a favor:
I love all the features and the support team is really good. The app for clients is great
Puntos en contra:
The app for instructors is not good. It often has glitches, it's slow, there are too many steps to take
Respuesta de WellnessLiving Systems
hace 3 años
Hi Sarah, Thank you for taking the time to write this review. We're so happy to hear that your experience with our customer support team has been top-notch. Our support team is passionate about delivering solutions to you whenever you need them! We're also excited you are enjoying our client app. From client profiles, booking, and our built-in rewards program, our Achieve Client App definitely helps improve your clients' experience. In regards to the staff app, please share this feedback on our Community Forum: https://community.wellnessliving.com/page/home/. This Forum allows you to give suggestions and voice your concerns. We love hearing from our customers, and we're committed to giving business owners, like you, an all-in-one solution. This is why we're constantly improving the software. Again, we're happy to hear you love all the features, and we look forward to continuing to grow together. Thank you for choosing WellnessLiving! David R. (WellnessLiving Customer Advocate)
Jessica
Alternativas consideradas:
Wellness Living Review
Puntos a favor:
What I enjoy most about the software is the quality for the price. It appears to have similar/same features as MindBody and is more affordable. The software is easy to use and my clients love it.
Puntos en contra:
The onboarding process was drawn out and time consuming. There were too many points of contact and it was somewhat confusing.
Respuesta de WellnessLiving Systems
el año pasado
Hey Jessica, Thank you for writing us a review! We believe everyone should have access to a quality business management platform at an affordable rate, and that's what we're here to provide! It's focusing on the simple stuff that has allowed us to succeed, and our powerful features combined with an interface that's really easy to use has helped many businesses like yours succeed as well. Starting out as a small company has given us a great perspective on why the focus on simplicity, affordability and customer support is just so important to build a successful partnership with our customers, and the other guys (like Mindbody) lose sight of that sometimes. We don't just see our customers as dollar signs, we view it as a long-term partnership with every business on our platform and what makes us happiest is when our customers are so happy that they even refer their friends, family and colleagues to join the WellnessLiving family. Thanks again for the review! Steven H. (Customer Advocate
Colleen
Good product- just doesn't fit our needs.
Comentarios: Overall, Wellness LIving is a good product and I would recommend it to someone in a studio, or individual appointment setting. Unfortunately it just did not work long term for our unique scheduling needs.
Puntos a favor:
This product was a great first step for us to automate our scheduling system. It easily embedded in our website and was relatively easy for most of our school partners to use.
Puntos en contra:
Our scheduling needs are fairly unique but the ultimate reason we ended up moving to a different software was because of the customizable appointments options, the automated emails (customized by appointment type with attachments), and syncing seemlessly with our calendars and our client's calendars so no one ever misses an appointment. It was also difficult with the variety of start/end times of our appointments, WL does not customize that feature.
Respuesta de WellnessLiving Systems
hace 2 años
Hey Colleen, Thank you for the kind words. As with many businesses out there, the highest compliment you can give is a recommendation or referral to our company and it really means a lot to us. One thing that sets us apart from other software companies out there is that the customer perspective guides everything we do. We're always working on making our platform better, and this kind of feedback is one the main tools we use to do that. As you've probably seen happen over the years, we're continuing to add the new features and enhancements that have been most requested by our subscribers, all at no additional cost to your monthly fee. Matter of fact, I think you'd really like our coming updates as we're adding some of the exact features you mentioned specifically. If you're ever thinking of coming back just give me a call at 1-888-668-7728, ask for me personally and I'd love to dive into these with you. All the best! Aiden P. (Customer Advocate)
Deacon
A software that is intuitive with a team who are dedicated to the success of your business.
Comentarios: I can run my business without needing a degree on computer science!
Puntos a favor:
When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule. Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO. In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous? It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.
Respuesta de WellnessLiving Systems
hace 5 años
Hi Deacon! Thank you so much for taking the time to leave your kind review and for making the switch to WellnessLiving. We know that you and your staff are busier than most people can imagine, so spending tons of time learning a new software is the last thing that you have time for. At the same time, we also understand that having the best management solution for your studio can make all the difference in your day-to-day and long term success, so we always do everything we can to create the perfect software for you, while also making sure that you always understand exactly how to use it. Looking forward to growing more with you this year! Cheers.
Michael
The best gym software on the market. Support, functionality, and price to value are unrivaled.
Puntos a favor:
Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!
Puntos en contra:
None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.
Respuesta de WellnessLiving Systems
hace 5 años
Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!
Craig
It is easier to use and a great price, making the switch was one of the best decisions we've made.
Puntos a favor:
I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part! Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better. Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.
Puntos en contra:
If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.
Respuesta de WellnessLiving Systems
hace 5 años
Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!
Jonalyn
Long time user, I love WL!!
Comentarios: I recommend this software to anyone starting a fitness business. They take into consideration that we are in the business of health and wellness and have kept the software simple to use yet it has the ability to do as much as you need it to.
Puntos a favor:
I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze. What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!
Puntos en contra:
The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.
Respuesta de WellnessLiving Systems
hace 7 meses
Hey Jonalyn, Thank you so much for sharing your amazing words! We've been blessed to maintain long-term working relationships with so many amazing customers like you! It's 100% true, no right-minded business owner looks forward to the trouble of moving to another software platform and perhaps our biggest skill has been in taking the pain out of software migration. Although outwardly there's quite a contrast between the yoga and software industries, success for any business largely comes down to being able to take care of your customers and in providing good value and we've been enormously fortunate to grow with the continuous support of an amazing community in the yoga and wellness space. For us, the only way forward is to reciprocate that amazing level of support to studios like yours in every way that we can to help you succeed and grow to your fullest potential. Thank you for choosing WellnessLiving. Alli Y. (Customer Advocate)
Maura
We were paying an extra $1,000 to MindBody's partners for YEARS!
Puntos a favor:
Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year. As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)
Puntos en contra:
Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!
Respuesta de WellnessLiving Systems
hace 6 años
Hey Maura! Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you. We hope to fulfill your every expectation!
Dalton
Alternativas consideradas:
Amazing platform
Comentarios: Amazing service, amazing platform
Puntos a favor:
Easy to use make life easy, easy transition and help with day to day
Puntos en contra:
Everything has been great no issues or nothing I don’t like
Respuesta de WellnessLiving Systems
el año pasado
Hey Dalton, Thanks for the great review! WellnessLiving makes it a lot easier to run your business and it's certainly helpful when you can use a lot of that time saved toward engaging your clients and giving them a great experience. We strive to give our customers a 5-star experience in everything from onboarding, to ease-of-use, to 24/7 support - and we mean everything - so that your full focus can go toward driving success at your business! Our team members care about helping you deliver the very best to your clients and our biggest goal is to save you time and headaches through the powerful automations and tools on our platform. Everything you need to run your business virtually is there when you sign in online or log into the app on your phone. We're so happy when our platform helps our customers grow and we're looking forward to working with you for the years to come! Thank you for choosing WellnessLiving. Alli Y. (Customer Advocate)
Salil
Cheaper than Mindbody, definitely not better. It WAS getting better all the time, but now it's getting WORSE. Hoping for major improvements, but based on recent experience, not very hopeful.
Comentarios:
Cheaper than Mindbody. Still not cheap. Adequate user interface (again, better than Mindbody). But no responsive design (why not?!) after 3 years. Sloooooow. But cheaper than Mindbody.
I'm updating this review because a potential deal-breaker (their waiver / self-registration system) (we've been asking for changes for 2+ years) seems to be coming to some sort of resolution / development tasks seem to finally be happening. If protection from liability / a decent waiver system is important to you, I suggest holding off until these changes have been implemented. To give you some idea of how drastically broken the system is currently:
-A parent cannot sigh a waiver for a child that exists on the parent's account / has a "child" relationship! That is to say, you are prevented from signing a waiver on behalf of a child. This makes absolutely no sense to me, and whoever designed this needs to be taken out back behind the shed.
-The waiver an adult signs will not cover any children or minors, and does not list them!
-The registration process itself is broken and requires multiple steps, a separate login, and many many many clicks across different areas of an application that new users are entirely unfamiliar with. By my count, 3 "steps" in the initial client profile creation process, then a separate login, then two more clicks to navigate to the right area, then adding additional family members one at a time, with a save in between each child profile. We've had to create our own instructions for new clients on how to do this, we frequently just do it for them, we've even created our own registration app that would accomplish this in a far more streamlined way.
Obviously, these are big liability issues for any business that uses them.
In addition, after repeated attempts to contact and discuss issues with their core functionality--location / filters not working properly, refund credits on a parent's account unavailable for children to use, and much more--stuff that was previously working fine, but is suddenly NOT, I'm forced to downgrade my review from 3 stars to 2 stars. I see no improvements, and major risks to our business with continued use of this platform.
Puntos a favor:
Initially very responsive to feature requests, bug fixes, etc. Real humans you'll get to know on their support team. Very knowledgeable about their own product. They clearly care about their product and its perception.
Puntos en contra:
They frequently do not understand how their product is used in the real world. Over emphasis on things like rewards programs and their partner program, which are slightly half-baked / not very feature rich / not useful for everyone. Far less responsive than they were when we first signed on, and bugs take a great while longer to get fixed. I'm currently tracking 75 bugs and 120+ feature requests on their support page that I or my staff have submitted over the last 3 years. Be prepared to hear a ton about "other clients not needing it" if you ask for a feature that is important to your business which they disagree with. Self-registration / waiver system is utterly broken...but maybe there's hope there yet. If protection from liability isn't a concern for your business, then never mind. If it is, read on. UPDATE 9/19/2018: They are less responsive than ever, and their QE process is actively breaking the platform. They debut software rollouts with new "features" that break basic functionality, but don't address longstanding issues.
Respuesta de WellnessLiving Systems
hace 3 años
Hey Salil, Thank you for taking the time to leave a review. Words can't express how sorry we are for your experience. This is something that's not the norm with our software, and we want you to know we've been hard at work, fixing bugs and delivering on feature requests. As a result, the functionality and performance of our platform is at a high level. We've had so many adjustments to make with new feature requests that sometimes these things take time. One such feature request is one you had suggested, and it allows client profiles to link to eachi.e. family members like parents can perform actions for their children, like sign waivers. I want to personally apologize againjust know we're here for you whenever you need us. Again, we appreciate your review. - Natasha B. (WellnessLiving Customer Advocate)
Shawn
WellnessLiving Review
Comentarios: Overall, I like all of the features and I especially appreciate how affordable it is!
Puntos a favor:
I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!
Puntos en contra:
I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.
Respuesta de WellnessLiving Systems
hace 8 meses
Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate)
