15 años ayudando a las empresas españolas
a elegir el mejor software

Sobre UpKeep

Un CMMS basado en la nube que optimiza la orden de trabajo y la administración de las instalaciones. Crea proyectos, asigna órdenes de trabajo y administra activos.

Descubre más sobre UpKeep

Puntos a favor:

Loved being able to just jump right in and create work orders. Keeping track of time and material cost was very helpful.

Puntos en contra:

Requester's sometimes log out of it and forget what their password is.

Valoraciones de UpKeep

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,7
Funcionalidades
4,4
Relación calidad-precio
4,6

Probabilidad de recomendación

8,9/10

UpKeep tiene una valoración global de 4,6 estrellas sobre 5 según las 1.326 opiniones de usuarios de Capterra.

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Filtrar opiniones (1.326)

Michael
Architect
Usuario de Linkedin verificado
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

UpKeep is FANTASTIC!

4,0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Mariel
Planner Engineer en España
Energías renovables y medio ambiente, 5.001-10.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

La perspectiva de un usuario

5,0 hace 10 meses

Comentarios: Mi experiencia general con UpKeep ha sido positiva. Ha simplificado mis procesos de gestión de mantenimiento y he visto una mejora significativa en la eficiencia de mi equipo.

Puntos a favor:

He estado usando UpKeep por un tiempo y debo decir que me ha hecho la vida más fácil. Me encanta lo fácil de usar que es la interfaz, lo que me facilita administrar mis tareas de mantenimiento.

Puntos en contra:

Si bien en general estoy contento con UpKeep, encuentro que carece de algunas características que lo habrían mejorado aún más. Por ejemplo, creo que podría beneficiarse de capacidades de informes más detalladas.

Raquel
Demand planner en España
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Un cambio de juego para la gestión de mantenimiento

5,0 hace 11 meses

Puntos a favor:

UpKeep es un excelente software de gestión de mantenimiento que elimina la necesidad de registros en papel y permite un seguimiento preciso de la productividad.

Puntos en contra:

Los planes pueden ser un poco costosos y el plan inicial debe incluir al menos un técnico limitado. Agregar partes y activos al programa puede ser un proceso lento.

daniel alberto
ingeniero mecanico en Chile
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

gestiona tus mantenimientos con upkeep

4,0 hace 12 meses

Comentarios: en mi empresa nos dedicamos al trabajo de refrigeración industrial, como poder ejecutar ordenes de trabajo, llevar un orden mejor tiempos de mantenimiento facturación y poder verificar todo de forma adecuada, además de crear facturas en el software lo recomiendo realmente

Puntos a favor:

Poder gestionar con un equipo de trabajo los planes de mantenimiento de maquinas y equipos, ya sea mantenimiento preventivo y correctivo, donde se muestran tambien las ordenes de trabajo, las fechas, si se realizo el trabajo de forma adecuada, además el stock de productos

Puntos en contra:

no todos tiene acceso al programa además es un poco costoso la licencia mas económica cuesta 45dolares mensual, es un poco complicado adaptar los procesos pero por demas todo excelente

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es muy facil de implementar.

5,0 hace 7 meses

Puntos a favor:

Me encanto que sea un aplicativo muy facil de implementar, sus herramientas son bastante completas y utiles para todas las areas que se requiera.

Puntos en contra:

Por el momento no tengo quejas sopre este aplicativo.

Respuesta de UpKeep Technologies

hace 7 meses

Hi Sebastian, we appreciate your glowing review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Daniel
Diseñador en Colombia
Diseño, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Software de calidad para Mantener optima operación

5,0 hace 7 meses

Puntos a favor:

Es un software intuitivo, fácil manejo y de una interfaz espectacular y amigable, me permite gestionar en tiempo real, todo acerca de los equipos que tengo, además de tener una trazabilidad de estos evitando futuros inconvenientes y reducción de costos y tiempo.

Puntos en contra:

En mi experiencia no tengo reparos con la funcionalidad y versatilidad del software

Respuesta de UpKeep Technologies

hace 7 meses

Hi Daniel, thank you for your review! We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Anibal
Estudiante de Medicina en Ecuador
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

UpKeep: Un software que presenta empredimientos de la salud

3,0 el año pasado

Puntos a favor:

Profesionalmente ayuda a que sean validas opiniones de distintos profesionales de la salud el uso de productos de diversos laboratorios

Puntos en contra:

El uso inespecifico de los productos puede causar confusión

Jerson
Electricista en Ecuador
Energías renovables y medio ambiente, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mantenimientos en Softwere

4,0 el año pasado

Puntos a favor:

El acceso movil y el Analisis en tiempo real

Puntos en contra:

Al momento de corregir las fallas de una orden de trabajo hay q esperar un tiempo un poco lento para mi gusto.

Carlos
Programador en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excelente herramienta para la gestión de flujos de trabajo y seguimientos

5,0 hace 5 meses

Puntos a favor:

Me ayuda muchísimos a implementar sobre la marcha órdenes de trabajo en cierto flujo que ya a iniciado, le puedo hacer seguimiento a las órdenes en tiempo real y programar alertas para cuando baje la productividad

Puntos en contra:

El soporte puede dar respuesta un poco más rápido pero en lo personal buena herramienta

Respuesta de UpKeep Technologies

hace 5 meses

Hi Carlos, we're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

leonardo
leonardo
Microsoft Office en Uruguay
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Linda aplicación de configuración

3,0 el año pasado

Comentarios: Es una buena aplicación para poder ordenar el teléfono. A volver a instalar algún día.

Puntos a favor:

Puedes mandar una ordenado tus archivos y configuraciones.

Puntos en contra:

No hay nada malo, solo que no es muy diferente a otras aplicaciones.

Yuliana
Secretaria en Perú
Sector textil, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Mantenimiento

4,0 hace 11 meses

Comentarios: No tube suerte no me fue tan bien espero que lo mejoren

Puntos a favor:

Bueno es bastante útil pero le faltan muchas cosas

Puntos en contra:

No es tan productivo el avanse quisiera algo mejor más avanzado

Dirk
Dirk
Director of Operations en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas previamente:

Crucial Team Management

5,0 hace 5 años

Comentarios: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Puntos a favor:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Puntos en contra:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Respuesta de UpKeep Technologies

hace 4 años

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick
Facility Manager en EE. UU.
Instituciones religiosas, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Perfect CMMS for my Needs

5,0 hace 4 años

Comentarios: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Puntos a favor:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Puntos en contra:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

David
Head of Service en EE. UU.
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Excellent tool for technology company that needs affordable CMMS

5,0 hace 3 semanas Nuevo

Comentarios: UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Puntos a favor:

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Puntos en contra:

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.

Nolan
Buyer en EE. UU.
Servicios medioambientales, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Work orders works well on mobile app.

2,0 hace 2 meses Nuevo

Comentarios: We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.

Puntos a favor:

Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.

Puntos en contra:

Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.

Elizabeth
Content Producer and Strategist en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Upkeep magical performance.You should try it.

5,0 hace 4 meses

Comentarios: We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.

Puntos a favor:

It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.

Puntos en contra:

No cons about it.It has been impactful to me.

Jonathan
Clinical Engineering Director en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Best overall usability

5,0 hace 4 años

Comentarios: Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Puntos a favor:

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Puntos en contra:

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Jeff
Electrical and Mechanical maintenance manager en EE. UU.
Minería y metalurgia, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

A great choice for a intuitive CMMS

5,0 hace 3 años

Comentarios: Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

Puntos a favor:

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Puntos en contra:

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Ryan
Maintenance Manager en EE. UU.
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

A great start!

5,0 hace 4 años

Comentarios: My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Puntos a favor:

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Puntos en contra:

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We all LOVE your dinks! We're glad to hear our software is helping you and your team manage your assets and facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Federico
Federico
CEO en Brasil
Usuario de Linkedin verificado
Banca, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great tool to Manage your Assets

4,0 el año pasado

Comentarios: Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented)

Puntos a favor:

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Puntos en contra:

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Charles
Maintenance Utility en EE. UU.
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Joy of Maintenance

4,0 hace 2 meses

Comentarios: I would say it has been very good, UpKeep has been well embraced by the Associates here and the ease they have had submitting work orders.

Puntos a favor:

The biggest thing would be communication. Before UpKeep a work order would be put in and no one would know the status of it. With UpKeep we see updates and emails detailing the status of the work order.

Puntos en contra:

The only thing that comes to mind is that you provide training for Administrators and Technicians, it would be nice to have a power point presentation for the view only and Requestors. As an Administrator, UpKeep was my task to own, and I had to present it to the group prior to launch. the problem was the Administrator permissions is different than the view only and Requestors, needless to say my 1st class was a learning experience not only for the view only and Requestors but for me also.

simon
Solar Technician en RU
Energías renovables y medio ambiente, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Using upkeep for solar farm maintenance reporting.

4,0 hace 5 años

Comentarios: Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .

Puntos a favor:

The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Puntos en contra:

The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Respuesta de UpKeep Technologies

hace 5 años

Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!

Sekou Djibril
Fondateur Président de CSK en Guinea
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

UpKeep: An effective maintenance management tool for your business

4,0 el año pasado

Puntos a favor:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Puntos en contra:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Jeff
Facilities & Audio Visual Coordinator en EE. UU.
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

UpKeep Application Review

5,0 hace 4 años

Puntos a favor:

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

Puntos en contra:

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

Respuesta de UpKeep Technologies

hace 4 años

Hi Jeff! Thank you so much for taking the time to leave a review! Our strength is offering mobility so that you can take and process work wherever you go so we're so happy to hear that you love using the mobile application! I'm sorry to hear that managing recurring work orders has proven a bit more challenging to manage. One cool trick that you or whoever is setting up Work Orders can do to cut down on future work orders down the line is using the "Schedule Based on Completion" toggle option when setting up recurring work! This is an awesome tool to ensure that the next work order will show up only when the first work order is complete! Check out the instructions here: https://www.onupkeep.com/customersupport/help-learning/work-orders/how-to-create-and-manage-preventative-maintenance-repeating-work-orders/ Again, thanks for leaving us a fantastic review! We really take and appreciate all feedback seriously.

Dave
Director of Facilities en EE. UU.
Servicios para instalaciones, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent CMMS for Facility Managers

5,0 hace 5 años

Comentarios: It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.

Puntos a favor:

The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Puntos en contra:

Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Maya
Maintenance and Equipment Operations en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

4,0 hace 6 años

Comentarios: Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

Puntos a favor:

Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Puntos en contra:

We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.