--- description: ¿Qué piensan los usuarios de Sharpen? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Sharpen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sharpen - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Sharpen](/software/145658/sharpen) # Sharpen Canonical: https://www.capterra.es/software/145658/sharpen Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.es/software/145658/sharpen?page=2) > Sharpen es un centro de contacto para agentes que ayuda a priorizar agentes y mejorar estratégicamente las experiencias de los clientes. > > Veredicto: 48 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Sharpen? La base de clientes de Sharpen abarca empresas de todos los tamaños. Esta plataforma flexible trabaja con empresas de cualquier tamaño para ayudar a alcanzar los objetivos de clientes e ingresos. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 48 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funcionalidades | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sharpen - **Ubicación**: Indianapolis, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 139,00 US$ - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, México, Reino Unido ## Funcionalidades - Acciones activadas por evento - Base de datos de clientes - CRM - Chat en vivo - Comunicación multicanal - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de correo electrónico - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Integración de telefonía informática - Marcador automático - Mensaje de voz - Métricas de rendimiento - Panel de comunicaciones - Para centros de atención telefónica - Personalización de la voz - Planificación de personal - Previsión de trabajo - Registro de llamadas - Supervisión de llamadas - Varios scripts ## Integraciones (en total: 4) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software para call center](https://www.capterra.es/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.es/directory/30007/call-center/software) - [Sistemas IVR](https://www.capterra.es/directory/30231/ivr/software) - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) - [Software de soporte al cliente](https://www.capterra.es/directory/32315/customer-support/software) - [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software) ## Alternativas 1. [Five9](https://www.capterra.es/software/132405/five9) — 4.2/5 (481 reviews) 2. [CXone Mpower](https://www.capterra.es/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.capterra.es/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Genesys Cloud CX](https://www.capterra.es/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.capterra.es/software/132852/talkdesk) — 4.5/5 (732 reviews) ## Opiniones ### "Sharpen a company worth investigating\!" — 5.0/5 > **Curtis** | *6 de septiembre de 2022* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Their onboarding process even hit with unforeseen issues is smooth and well thought out. I’m very happy with uptime and call delivery. Support has easily corrected any issues I present. > > **Desventajas**: Implementation transition to live was lacking support on the sharpen side showing due to lingering nature of large issue. That’s really it I love everything else for our company it’s as close as we could ask for aside from making our own. > > Very satisfying overall they have corrected issues as they came. They bring Solutions to issues you didn’t know that you had. ----- ### "Fathom is so much more than a Phone Service Option\!" — 5.0/5 > **Elizabeth** | *26 de agosto de 2015* | Servicios jurídicos > > **Puntos a favor**: 1) I am able to set times (9 a.m. - 6 p.m.) during which my phone will ring 2) I can set up my phone to ring to my cell phone if I am out of the office. 3) The customer support staff is amazing\! Shelby Weeks, on the front line, is incredibly patient and knowledgeable. Ryan Wharton and Britton Beaumont, in the technical support department, are always eager to help. In the event that any of these amazing people do not know the answer they are always open to doing research for me. 4) When I get a voicemail, it is sent to me as an attachment to an email. I like this because I can listen to my messages even when I am not in my physical office. > > **Desventajas**: 1) Unlike Google voice that goes everywhere, you cannot take your physical office desk phone everywhere. This is just the nature of having a physical desk phone. 2) Unlike Google voice, Fathom has yet to figure out how to not only receive texts from clients but also send them. At this point, I can receive texts but cannot send them. You can do this with Google Voice. I have shared this concern with the Fathom support team and they are working on it. I am sure that they will find a solution soon\! 3) When you get a text message, unlike a voicemail, you do not get an email notification telling you that you have a text. This can be problematic if your clients send you texts. I have told the Fathom Support Team about this and they are working on it\! I am sure that they will have a solution soon\! > > When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it\! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world\! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help\! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business\! ----- ### "Mediocre" — 3.0/5 > **Dylan** | *24 de septiembre de 2015* > > Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them. Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted. Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache. ----- ### "Great Value and Support" — 5.0/5 > **Todd** | *27 de agosto de 2015* | Seguros > > **Puntos a favor**: Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them. > > **Desventajas**: It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great. > > Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner\! ----- ### "One stop solution" — 5.0/5 > **Brian** | *25 de agosto de 2015* | Internet > > **Puntos a favor**: Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting. > > **Desventajas**: No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great. > > We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.es/software/145658/sharpen?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/145658/sharpen) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados