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Opiniones de Adobe Learning Manager

Sobre Adobe Learning Manager

Configura, entrega y realiza un seguimiento del aprendizaje por tu cuenta. Representa todo tipo de contenido sin problemas con el reproductor Fluidic.

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Puntos a favor:

Great at authoring software/system courses. Price is on par with other softwares that offer similar features.

Puntos en contra:

The inability to create quiz content within Prime itself is the only feature that I think it is really lacking.

Valoraciones de Adobe Learning Manager

Evaluación media

Facilidad de uso
3,9
Atención al cliente
3,9
Funcionalidades
4,1
Relación calidad-precio
3,9

Probabilidad de recomendación

7,4/10

Adobe Learning Manager tiene una valoración global de 4,3 estrellas sobre 5 según las 671 opiniones de usuarios de Capterra.

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roberto
Ingeniería en México
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

No tengo ninguna queja, [SENSITIVE CONTENT HIDDEN] y su equipo ha sido increíble.

5,0 hace 2 años

Comentarios: Q no e recibido mi primer pago pero todo con pasiensa

Puntos a favor:

Rapida y bien estructurada no tiene nada de kejarse

Puntos en contra:

todo me gusta de el por la rapidez del sistema de producion

Leandro
Project Manager en Argentina
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

El mejor lugar para la formación y capacitación

5,0 el año pasado

Comentarios: Muy positiva en general, mi equipo y yo estamos muy satisfechos con la experiencia.Desde que utilizamos esta herramienta hemos mejorado mucho nuestras habilidades individuales y colectivas.

Puntos a favor:

Una herramienta excelente para el entrenamiento y aprendizaje de tu equipo.Su característica más destacable es la posibilidad de personalizar el entrenamiento con base en las necesidades que tienes. Esto permite una capacitación óptima.También es muy útil que se pueda integrar contenido en varios formatos, como por ejemplo PDF.

Puntos en contra:

El único punto en contra que le veo a este software es que su sistema de seguimiento y monitoreo es poco difícil de entender. Lo ideal sería algún tipo de tutorial que te ayude a entender mejor esta función.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Crea tu propio contenido

5,0 el año pasado

Puntos a favor:

Está diseñado con medidas de seguridad avanzadas para proteger los datos de formación de las organizaciones y garantizar la privacidad de los usuarios. tambien tiene informes detallados y personalizados que permiten a las organizaciones evaluar el rendimiento de los usuarios y el impacto de la formación en su organización. Fácil de usar que permite a las organizaciones crear, gestionar y distribuir contenido de formación de alta calidad.

Puntos en contra:

Es una plataforma de pago y puede resultar costosa para algunas organizaciones, especialmente para aquellas que tienen un presupuesto limitado. Requiere una infraestructura técnica y de recursos de personal especializado para su complementación y uso eficiente. Una fuerte capactiación para los usuarios, ya que requiere cierta familiarización con la interfaz y las herramientas.

Agustina
Estudiante en Argentina
Educación primaria/secundaria, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Lo mejor

5,0 el año pasado

Puntos a favor:

Lo que más me ha gustado de este software es que me ayuda a poder trabajar/estudiar

Puntos en contra:

O qué menos me ha gustado de este software es que en algunas funciones son complicadas

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

La herramienta perfecta para sustituir las capacitaciones por videollamada

5,0 hace 11 meses

Comentarios: Es una herramienta muy amigable y practica que toda empresa que imparta constantes capacitaciones deberia de tener.

Puntos a favor:

Que aqui puedo tomar mis cursos a mi ritmo y en mis tiempos sin tener que estar en capacitaciones por video llamadas.

Puntos en contra:

Que a veces al seleccionar respuestas de los examenes es un poco confuso avanzar o que algunas diapositivas las muestra como si fuera video y no son videos.

Francis
Francis
cito en Kenia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Captivate as a tool for LMS

5,0 hace 4 años

Comentarios: Still a newbie will know more as i interact. However the features are what drew us to this software

Puntos a favor:

presentation development and deployment as well as integration to adobeconnect

Puntos en contra:

Instal was a handful and took very long.

Christian
News Editor/Journalist en Dinamarca
Prensa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Adobe Learning Manager Review: Unrivaled E-Learning Platform

5,0 el año pasado

Comentarios: After using Adobe Learning Manager, I can confidently say that it is the best e-learning platform on the market. It offers an incredibly user-friendly interface, a wealth of features and customization options, a content library and analytics tools. I highly recommend this platform to anyone looking to create and manage online courses.

Puntos a favor:

Adobe Learning Manager is an incredibly user-friendly, comprehensive e-learning platform that makes it easy to create and manage high-quality online courses. The intuitive interface makes it easy to navigate, and the platform offers a wide array of features and customization options. The content library and analytics tools give you deep insights into how your learners are interacting with content, allowing you to adjust and optimize your courses to maximize effectiveness.

Puntos en contra:

Visio is an outdated software and lacks many of the features available in modern e-learning platforms. Its user interface is outdated and not intuitive and the lack of customization options make it difficult to create courses that meet the needs of learners. Additionally, there is no content library or analytics tools to provide insights into how learners interact with content.

Arreybesong
Designer en Camerún
Animación, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Adobe review

5,0 hace 4 semanas Nuevo

Puntos a favor:

For the adobe they makes in the high picture design

Puntos en contra:

They is nothing wrong that I can say about the adobe

Hannah
Creative Strategist en EE. UU.
Servicios medioambientales, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Captivate - the reason we don't have a training department anymore. Endlessly buggy w/ rude support.

2,0 hace 5 años

Comentarios: We no longer have a training division, because of Adobe Captivate & Adobe Captivate Prime. If you don't have an enterprise license, their support team has no interest in helping you. It takes a huge amount of evidence to convince the support team that your bug or complaint is valid, they insist on blaming you or the user. Everytime one bug was solved, another one appeared. When we realized that Captivate was more embarrassing than helpful, we had to close our training division. We didn't have the financial or time resources to re-build all of our training module on a new platform. While we used Captivate, it caused so many of our students to be angry at us. We had to give many refunds. Most importantly, it damaged our reputation.

Puntos a favor:

The most basic level functionality is pretty simple to understand.

Puntos en contra:

We built our entire curriculum on Adobe Captivate (100s of files). When we used Moodle as our LMS, we often had problems. For example, the user needing to enable pop-ups and unsafe scripts, the files freezing, and a student watching the entire lesson and then not having it register as completed. We assumed that Moodle was the problem. So, we moved our courses to Adobe Captivate Prime (which required considerable time and effort). To our dismay, the problems did not improve. If anything, they got worse. There are many things I could talk about, but the worst was the support. They were so unwilling to admit fault. A specific example of this is when they had a bug with the radio buttons in Captivate quizzes. The first several times I tried to contact support about the problem, they blamed the problem on the users. Only after I'd sent them several user complaints, screenshots, and videos did they start to listen. Even then, it took me being very assertive to get them to admit that the problem was on their end (& would take months to fix). Other issues: I couldn't manually mark buggy lessons as complete for students. Students had to enable "unsafe scripts." Many problems were unrepeatable - a students would send me a screenshot of a problem. I'd wouldn't be able to re-create. They they'd try again later and it would work. Because all of our lessons were built in Captivate & even Adobe's solution couldn't play them, we closed our training department.

Bracia
Team member en EE. UU.
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Adobe Self Help

5,0 hace 3 meses

Puntos a favor:

What I enjoy most is the easy and convenient of this softawate. It helps my team organize important documents and reports

Puntos en contra:

What I like least is the number of organizing options.

Tony
Director en RU
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Captivate Prime - getting better

4,0 hace 5 años

Comentarios: It has been good for setting up the programme - but I cannot really fully commercialise the programme until document security is better. It is easy to use, a good interface for learners. It has been a good experience but a little way to go yet in some parts of the application.

Puntos a favor:

The product is evolving and starting to become a lot easier to use - a simple PDF manual would also help to bring new administrators on. It does the job well and the licencing is flexible. It is so much improved from around 18 months ago. I have found the product easier to manage and the addition of some simple features like deletion of modules has made content easier to catalogue and manage.

Puntos en contra:

The product still has not adopted to meet commercial training provider needs, there is no paywall for example. There are also some simple things that commercial training providers need - after much discussion with ADOBE ACROBAT PRO DC teams, the pdf security (no printing or copy/pasting settings) are undone by PRIME when content is loaded (users can simply highlight, copy and paste content). This means a student or anyone accessing the programme can easily copy/paste content. This simply creates the capacity for IP loss. Its a small change I suspect - but critical in protecting IP for commercial providers. In the end I have had to use a workaround with MP4s. Support on the PRIME side was contradictory - despite ACROBAT testing the feature.

Cassie
HR-Training and Development Specialist en EE. UU.
Fabricación de productos eléctricos/electrónicos, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas previamente:

RAE Corp - Captivate Prime Review

3,0 hace 5 años

Comentarios: It has been good. I wouldn't say great. The customer support is good, very responsive and friendly but often they don't have a solution or explanation for what I need help with. The product is good. It's user friendly but sometimes it can be glitchy and doesn't seem to accommodate every thing that we need it to do in a manufacturing facility.

Puntos a favor:

I like the new social aspects, developing content and always having fresh content is a huge tasks and I have a very small team so I can see how that will be extremely helpful especially for professional positions. It is very easy to use, I demo's several learning management systems before deciding and this one seemed most practical and affordable. My rep is great and very responsive.

Puntos en contra:

The reports. It does an okay job of reporting what activities have taken place, but there is still a lot of information that we need that we cannot easily get. We have to do a lot of manipulating in excel to get the info we need. Examples: who can who has logged in but it doesn't tell you who hasn't logged in. You cannot export a report from the content library to easily see what all content exists in the system. Admins don't get notified or have a central place to review what is happening in the social aspect of the system or course discussion boards so it is very hard to control and make sure people don't post anything that would be considered unprofessional or misleading. We need our employees to engage in and track their hands on training but they work in a manufacturing setting, they aren't at computers all day, they don't have access, and most don't know how, to upload a document to confirm they completed an activity module. Because many of our employees don't have computer access on the shop floor they also don't have work email accounts so it would be extremely helpful for them to receive push notifications via text messaging, I know that currently exists for billing and password recovery I don't understand why it isn't possible for enrollment notifications. Supervisors cannot communicate or do evaluations with their employees through the system. I know several LMS systems we demo'd did include that, I was suprised that Adobe didn't have something like that.

Mitchell
Mitchell
Retail Training Manager en Canadá
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas previamente:

Solid LMS that's in the process of improving.

4,0 hace 4 años

Comentarios: The software meets our needs, and hosts all content we need. It takes a lot of learning to grasp the system, and you will be doing most of the learning on your own. Certainly a competitive service. Definitely worth your consideration.

Puntos a favor:

This software has all the features that you may be looking for in an LMS. It has some CRM features, can host all standard e-learning file types, has a social learning function, and allows for a solid user experience.

Puntos en contra:

I didn't like how there is no method to execute all functions on the LMS without swapping between user profiles. Admin has certain permissions, as does the author and learner roles. It's your responsibility to learn which profile type does what. Additionally, the customer service is quite slow. If you're looking for quick support on the service, you'd be better off troubleshooting on your own. I rarely get an appointment with my CapPrime rep within the same week I request it. Finally, the system is inexpensive, but requires a big upfront cost. They currently only offer a 3-year commitment plan to the service. If I would've known about the speed of customer service I would've reconsidered our choice.

Kim
Training Manager en EE. UU.
Servicios individuales y familiares, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas previamente:

Struggling Novice

4,0 hace 4 años

Comentarios: [SENSITIVE CONTENT HIDDEN] has been great to work with, however, when items need to be escalated sometimes the issue is with Captivate and not Prime or somewhere in the upload. It would be very helpful to have someone who understands both software. Also, the people at the help desk are nice, but I lack confidence in their knowledge. There have been a couple of occasions where they think something can be done, but when testing it, realize it cannot be done. If this is my escalation point, I feel they should be experts. Something as simple as the non-optional playbar should be common knowledge with an expert.

Puntos a favor:

Ease of updating courses. I appreciate the sandbox so that I can test and learn. The ability to add branding. Preview as learner.

Puntos en contra:

Toggling between Author and Administrator when uploading a course and assigning learners. Non-optional playbar. Deciding on how many points are needed to complete a skill. When the system is new it is an unknown number. Some modules within a course receive a checkmark when complete, but some show complete, but a checkmark is not displayed. This is confusing for the learner. Set incidents for completion based on when the course was pushed. For example, if a course is pushed automatically and should be completed within 2 weeks. It appears that the software will all set an actual date due.

Naila
Instructor and Learning Consultant en Canadá
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Adobe Captivate Prime Review from Naila

5,0 hace 4 años

Comentarios: I enjoy using and developing learning programs on Adobe Captivate.

Puntos a favor:

I was very thrilled to see that -Publish in various devices - tablets, mobile phones, desktop. - Publish projects on devices that support HTML5 which are iPad and iPhone. - 360 degree learning experience feature - VR images integration and augmented learning. - Customizable overlay such as blurbs, audio content and quizes - 2D and 3D view options - SCORM compliant helps - it gives completion status, scoring and quiz results. -

Puntos en contra:

Concern: Adobe Flash wis going to discontinue in December 2020. So we don't know what changes will be required to add in Adobe Captivate Prime after Adobe Flash is gone.

Usuario verificado
Usuario de Linkedin verificado
Consultoría de gestión, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

IN Seach of tommorrows learning and development software - The Future Self Learning Workforce

5,0 hace 4 años

Comentarios: The overall experience was really good. I tried to see whether a project program could be written to onboard the technology within a company or clients organisation Mainly step by step guidance and some ideas on adoption to ensure the program will be integrated within an organisation. Especially the current new employees joining companies who are used to contributions on digital platforms. Becomming subject matter experts in fields of their profession. I received a small content edittor which was easy to use and could create rapid content. It was easy to use. If the employee workforce will have the tools available to create content easily and have a system available it could support many areas of business. From product development and all the training content it might require. I hope this trend will coninue and see a system LMS as key within organisations investing in Onboarding , Allow Emplyees be well informed. But also more formal as in complaince and mandatory training requiremnts. Espessially now the governemnt has strickly created legislation for ocmpanies to provide learning and development to ensure future growth and organisations need to invest in development of their employees. No by default get expertiese outside your company first train or ensure you r current employees are enabled with LMS. Dimissial without a training or proven development program will not be tollerated by govenrment.

Puntos a favor:

There are a lot of functionality I came across which supprised or liked during my short journey in Trial. From the challenges, Badges and points scorings to the social learning and the numerous integrations with content providers to have an uptodate curriculum. Also the features to create content for company employees to allow for a companies Mission Vision and core values being regularly distributed and compliance or code of conduct during onboaridng of new employees seemed easy to use and administer.

Puntos en contra:

I had a excel file with dummy users - fake employees which I tried to upload. This was not such a success and the infomation available during this process was limited. e.g. error messages where limited and the descriptions on how to create and upload where not that extensive. Overal not a big issue but tricky to get right. For prodution I read there is various integrations options so this was one time.

Emily
Travel Agent en EE. UU.
Servicios para el consumidor, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Editing Software for Businesses

5,0 hace 4 años

Comentarios: It's a trusted label. The marketing is perfect and helped me choose the right tool to use that will help save time money and effort.

Puntos a favor:

I really enjoyed the ease of use. The software has minimal bloat or ads so its really easy to know exactly what to do or to help prevent people from making mistakes or getting lost in the beginning of a process. I've has several customers I ended up recommending this software to because they need to work on certain documents. Sometimes they dont have access to a printer or scanner so I can get their documents back right away.

Puntos en contra:

I dislike that it doesn't come with more instruction. It does have a learning curve but it's not too hard to figure out. I would like to see more webinars on the website instructing businesses and users on the best way to use the software.

Kelsie
Kelsie
Training and Communications Coordinator en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Excellent LMS

5,0 hace 2 años

Comentarios: Overall, Captivate Prime helped us get huge amounts of people trained and certified, and it's a great LMS.

Puntos a favor:

This LMS is really well-suited to big companies who need to train. We use it for thousands of employees, and it works great. The ability to make Learning Paths, design courses, and pull reporting is so much better than Adobe Connect.

Puntos en contra:

There were occasionally errors in the reporting, for which we had to open a support ticket with Adobe. Also, the logging in processes is a bit complex and often throws an error for our employees who share a computer.

Mercury
IDT Intern en EE. UU.
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A Very Practical LMS

4,0 hace 5 años

Comentarios: My overall experience with Adobe Captivate Prime was exceptional, that is in the case of developing and publishing courses. My challenge was trying to provide adult learners with a nontraditional approach via online/hybrid that would most effectively increase their attention and learning.

Puntos a favor:

After exploring a number of LMS's, I found that Adobe Captivate Prime was very practical. If you so happen to be using Adobe Captivate you'll find it very easy to publish your work. In addition, the tabs are clearly identified with all of the functions clearly presentable. Moreover, the LMS was fairly easy to use especially considering the accessible help prompts and tutorials.

Puntos en contra:

While I loved the flow and crystal layout, I found it to be too boxed in for the clients I was trying to reach. In other words, I needed a bit more engagement and interactivity beyond the software; I desired to engage my trainees in collaborating beyond simple discussion boards and games. I wanted to provide real life experiences that incorporated social media outside of the software. So, while I loved the simplicity and structure, I desired professional coaches and mentors to supplement my trainees with real time experiences.

Juergen
Training academy Manager en Alemania
Maquinaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review from Makino

4,0 hace 5 años

Comentarios: With the platform we are able to make training easy available for all our learner and helps to create a learning culture. We can share training between different global platform.

Puntos a favor:

Easy to use and to understand. possibility to share contents with other platforms. Android and IOS app. Everything starts with the skills approach. Possibility of different language for one content. No plug in necessary for the player. Reporting module. Possibility to work with the different roles. unlimited storage space. Support is doing well.

Puntos en contra:

Learning calendar is not working well and don't give a good overview about all classroom training planned. Migration of skills or other things to complicate. No calendar about the utilization of all instructor available . Calculation of the effectiveness should be different in case L3 feedback is disabled since the L3 feedback does not make sense for the most of short online courses. In the view of the courses as a admin or Author we need filter to separate classroom training from online and courses shared to you or shared to others.

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

A great LMS

5,0 hace 6 años

Comentarios: Adobe captivate is a robust and capable application that provides a ton of features and integration with other sources. When you first create an account, you have access to four different profiles, each providing you with a different set of features and tools. You can be an author, an administrator, a learner or an integration admin. This separation keeps things organized and less confusing. The UI is also very clean, intuitive and comfortable to navigate.
The learning experience is broken down to six different options: Job aid, learning programs, learning plans, certification, catalogs and courses. The courses are the most basic and include a list of all courses available. The learning program is for instances where a learner needs to learn a particular subject. A learning plan is designed for future learning in the event the learner has new developments requiring additional learning or training, like a promotion, the need to acquire a new skill and so on. The catalog is a comprehensive and organized place where all courses pertaining to a particular area of interest are grouped. The certification path is for gamification and for industries requiring it. Finally, the job aid option is accessible without the need to enroll in a course. The content can be documents or links to external content, but cannot be a learning module designed by an authoring tool.
The great thing about the Prime LMS is that it integrates with other learning platforms including Lynda and LinkedIn.

Puntos a favor:

1. Covers various methods of course delivery 2. Integrates with external content providers. 3. Makes it easier to define a skill and provide content covering it. 4. Provides the user/admin with several views in the same tab, eliminating the need to have to sign in on a different page to see the learner’s perspective 5. Great built in tutorials. 6. Many options to set up automatic emails upon the happening of an event, all organized by categories

Puntos en contra:

1. The service is a bit expensive as it is based on the number of users and does not include a flat fee for a set number as provided by other services 2. Cannot use interactive content for job aids

WandaJean
WandaJean
Digital Learning Evangelist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best in Class

5,0 hace 5 años

Comentarios: My team employed ACP to support a sales team. This team was frustrated with how cumbersome it was to load training onto the existing LMS and learners needed a better/mobile experience. We achieved BOTH with ACP. There's no turning back now.

Puntos a favor:

The software is absolutely up-to-date. Learners have mentioned that the learner-centric interface and functionality are what they appreciate the most about this system. It's easy to interact with the content in the mobile app as well. They are motivated by the gamification options and by each other. Customer support is relatively fast and very personable.

Puntos en contra:

Our Admin team setup mock courses and learning programs for testing purposes only. We went back in to clean out those test files, but the system would not allow us to delete them. We have to live with these test files in the archive. Not a showstopper, but it's silly to not be able to delete them. Also, there are some cases where the L&D team wants managers to review/grade their own employees easily. This was not an automatic option in the system.

Vikas
Senior Sales Consultant en India
Automatización industrial, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great learning management tool

5,0 hace 3 años

Puntos a favor:

The best thing that I like about Captivate Prime is that it has got webcam feature which lets you connect with your learners effectively. Even if you don't know much about technology or you are new to it, you can still do wonders with the capabilites of Captivate Prime. You can add your voice to your presentations really easily and create impressive learning modules on Captivate.

Puntos en contra:

Captivate Prime has been there in the market for long and it has evolved a lot. So, there is nothing that I don't like about Capitvate Prime. It will be really great if they can lower the price a bit.

Jordanne
Jordanne
Manager of Family and Community Engagement en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great LMS software for people new to e-learning

4,0 hace 5 años

Puntos a favor:

It is incredibly easy to use, but has a lot of features who want to do more advance things with their e-learning. I really like that you can set up soft skill and compliance trainings within the environment with relative ease. If you are new to elearning and simply want to put videos or presentations online and track people's use then it is very easy and fast to do. However if you want to create incredibly immersive and intuitive learning for your team then you can also do that with a little bit of practice and experience.

Puntos en contra:

Even though this software is super easy to use on a basic level it does get difficult to do more advanced things on your own. Unfortunately customer service and training for this software is not super extensive. When I purchased the system I had a representative from Adobe who walked me through the basics and initial set up and that was great, but beyond that you will have to seek out more support on your own to do more advanced things such as learning how to integrate Prime into Salesforce. Some of the features can be confusing and, as I often find with Adobe, their customer service online (not talking to a rep but actually just looking for answers online) can be very confusing and not helpful.

Nathan
Project Manager en EE. UU.
Servicios de información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Lots of Functionality but Cumbersome and Not Intuitive

3,0 hace 4 años

Comentarios: Lots of potential - but not easy to learn/use/manage

Puntos a favor:

Has many features, many more than I'm sure I am aware of. The system looks really clean. Like being able to switch between types of roles easily.

Puntos en contra:

It's been a huge struggle trying to get everything working properly. The catalog and recommended learning areas almost never show what I expect, adding filters in the catalog sometimes works and sometimes seems to do nothing. Revisiting the same page seems to have different results in terms of what courses/learning programs/filters appear. I've not yet found a good way to efficiently manage all of the courses, content, etc. from a high level. A course report doesn't seem to exist that shows me all courses, if they are active/deactivated, if they're assigned a learning program, etc. This would help a lot to find courses that are floating around and not assigned properly. The audit report is good, but doesn't give me a clear view into how things are setup today across all courses. We've sent several emails/tickets to Adobe contacts with no response back. The sales process was amazing and the technical resources doing the demo were extremely knowledgeable. The person who then helped us get implemented was very scripted and has since disappeared with no clear input on who we should contact with questions. Trying to just self learn it at this point, which has been frustrating.