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Sobre MobiWork

MobiWork se especializa en soluciones de mano de obra móvil basadas en la nube y teléfonos inteligentes destinadas a cualquier negocio con empleados en el campo, tales como

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Puntos a favor:

It's easy to navigate through. Very helpful when being dispatched and completing work orders.

Puntos en contra:

This limitation might require manual data entry or additional workarounds to synchronize information with other software used in the organization.

Valoraciones de MobiWork

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,9
Funcionalidades
4,8
Relación calidad-precio
4,9

Probabilidad de recomendación

9,4/10

MobiWork tiene una valoración global de 4,9 estrellas sobre 5 según las 102 opiniones de usuarios de Capterra.

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Filtrar opiniones (102)

Andrew
Andrew
Director of Operations and Logistics en EE. UU.
Usuario de Linkedin verificado
Productos químicos, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Mobiwork Field Service Platform Review

5,0 el año pasado

Comentarios: Mobiwork has solved our centralized quoting, scheduling, and dispatching problem by providing an easy to use and learn system that has enough customization and flexibility to perform the tasks that would normally require a far more expensive platform.

Puntos a favor:

Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package

Puntos en contra:

Existing process to add parts, services, customers, etc can be improved to allow for new assets or parts to be added directly from the workorder page.

Respuesta de MobiWork

el año pasado

Andrew, thank you for providing valuable feedback. Your insight helps make our services better for you, we appreciate your business!

Jerry
SR IT Manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

MobiWork in the transportation industry is the best choice.

5,0 hace 2 años

Comentarios: I've worked with MobiWork for a few years now. We've integrated using their API, and we use the application on a daily basis.

Puntos a favor:

MobiWork has a product that works well for any dispatching or scheduling organization. We use it within the transportation industry to dispatch our technician quickly to emergency breakdown. Everything works in real-time and is easy to use from portal to technical mechanics out in the field via the mobile app. Our customers use the customer portal to eliminate the need for telephone interaction.

Puntos en contra:

I honestly don't have any cons to share.

Respuesta de MobiWork

hace 2 años

Thank you for your kind words, Jerry. We're very happy to hear you're enjoying our software. We look forward continuing to provide great service to awesome customers like you.

Ricky
Project Manager en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

MobiWork Review

3,0 hace 3 años

Puntos a favor:

The picture taking and being able to relate it to a job is really important.

Puntos en contra:

Software lags a lot, scheduling and job management was not easy. Set up was easy but no help with integration into the company and we were left to our own devices.

Respuesta de MobiWork

hace 2 años

Thank you for your valuable feedback, Ricky. We're glad you're enjoying the Mobiwork's ability to take pictures and attach them to a job. I'm sorry you feel you were left alone during the setup process. We do offer an initial onboarding call with our customer success team free of charge. But for a more personalized, one-on-one training we charge a nominal fee. Having said that, please feel free to reach out to support@mobiwork.com and let us know if there are specific features you need help with, and we'll be happy to accommodate you. Thanks again for taking the time to give us your feedback.

Brent
Systems Integration - Field Project Manager en EE. UU.
Materiales de construcción, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Comprehensive cloud software that completes a business from Field operations to the office!

5,0 hace 3 años

Comentarios: Going from Microsoft Outlook we wanted something that would connect our Field Techs with the office real time from scheduling to forms. MobiWork takes it so much further with their list of features that can be used in so many different areas. We are a unique business and were able to have MobiWork build custom features to meet our needs.

Puntos a favor:

The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.

Puntos en contra:

I would like to have access to see some programming strings in the back ground that could be used for some of their built in features for pre filled forms etc.

Respuesta de MobiWork

hace 2 años

Thank you for your kind words, Brent. We really appreciate you taking the time out to share your experience with us! We're glad to hear that our customization capabilities is why you chose us. We look forward to continuing to work with you and your team.

edward
project manager en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Excellent solution for property management maintenance and construction

5,0 hace 2 años

Comentarios: We manage a lot of units, commercial and residential. Mobiwork is crucial to being able to manage maintenance and service calls and billing for the work needed. Easy to use interface for techs in the field, tracks all their time, locations, and schedules. Has improved our response since techs are alerted so quickly when a work order is assigned.

Puntos a favor:

Excellent work order management and dispatching. Easy to set up and use. We have hundreds of units and Mobiwork makes it easy to manage service calls, maintenance, and construction/renovations. Billing/invoicing is easy to manage.

Puntos en contra:

Can't think of anything. Any features we have asked for have been made for us.

Respuesta de MobiWork

hace 2 años

Thank you for your thorough review, Edward. Your words are extremely kind. We're very happy to hear that MobiWork helps your team in so many ways. We look forward to continue to service you and your team!

Mara
Controller en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Flexible software that can be programmed to fit your company's needs.

5,0 hace 2 años

Comentarios: Super helpful staff!

Puntos a favor:

The work order management and dispatching systems are exactly what we need. Also, they helped us with integration for invoicing with Quickbooks.

Puntos en contra:

So far, MobiWork is meeting all of our needs.

Respuesta de MobiWork

hace 2 años

Thank you so much for your feedback, Mara. We're very happy to hear that MobiWork you're satisfied with MobiWork. We'll continue to work hard to meet all your needs.

Morgan
Operations Manager en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Best customer service - great pricing structure!

5,0 hace 3 años

Comentarios: Great experience, great support from the customer service team.

Puntos a favor:

Best price, no hidden fees, only pay for what you need. We were assigned our own account rep that was very responsive and very firendly. Thanks for everything, Julie!

Puntos en contra:

NA - we liked the product there were no issues

Respuesta de MobiWork

hace 2 años

Thank you for your kind words, Morgan. We really appreciate you taking the time to share your experience with us! We're glad you're enjoying our scheduling features. We look forward to continuing to work with you and your team.

Paul
Owner en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Very Effective Software

5,0 hace 2 años

Comentarios: First year was rough. It was a lot of learning how the software worked, and doing lots of inputs. Seemed like there was no end to it. The second year around, our team started understanding how helpful this software is to our growing HVAC Company.

Puntos a favor:

This software has changed and shaped out business to making more money and being more organized. Just like any other software out there, it will take some time to dial in what you want/need out of it. Mobi is a very useful tool. I was happy to be part of growing company. Their team is great and helpful. I used to be the Notebook type, pen and paper type. Now I dont even have a notebook. All the notes are on Mobi.

Puntos en contra:

Very satisfied. Willing to talk someone through things if they need an opinion from an actual user.

Respuesta de MobiWork

hace 2 años

Paul, thank you so much for such a detailed review. We're so happy to hear that MobiWork has helped you and your business achieve digital transformation. Let us know if there's anything else we can do to help your HVAC business continue to grow.

Gavin
President en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

American Direct Logistics- Mobiwork Review

5,0 hace 3 años

Comentarios: [SENSITIVE CONTENT]and staff are exceptional to work with to enable our business to function at the highest level.

Puntos a favor:

Mobiwork' s software platform offered significant customization options for American Direct Logistics. The alerts and notifications features reduce manual labor hours in contacting and following up with our field technicians. EDI capabilities along with a seamless integration process allow for increased productivity for our staff.

Puntos en contra:

American Direct Logistics is currently working with Mobiwork on an integration process with Twilio which will further enhance our communications to our field technicians and reduce response times.

Respuesta de MobiWork

hace 2 años

Thank you so much your feedback, Gavin. We're so glad the Mobiwork app is working well for you and your team. We count ourselves lucky for customers like you. We look forward to continuing to work with you!

Ben
GM en Sudáfrica
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Mobiwork - the benchmark

5,0 hace 2 años

Puntos a favor:

Simple pricing structure, value for money and feature rich, with constant improvements makes this the workforce maangement system for the future

Puntos en contra:

Local (RSA) seamless card/payment acceptance solution is needed

Respuesta de MobiWork

hace 2 años

Thank you for your feedback, Ben. We really appreciate your kind words. "Cost effective, feature rich and flexibility" is a very accurate definition of what Mobiwork is all about :)

Samuel
Software en EE. UU.
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

verizon

4,0 el año pasado

Puntos a favor:

An out-of-the-box solution that offers accountability, work order scheduling, asset management, and responsive customer support

Puntos en contra:

Despite its versatile features, integrating large scale businesses and the scheduling feature on tablet devices need refinement.

Jason
Managing Partner en EE. UU.
Oficina ejecutiva, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Software has changed our business!

5,0 hace 2 años

Comentarios: They have truly been a great resource for our company. MobiWork has exceeded our expectations in terms of delivering on their sales promise.

Puntos a favor:

Their "out of the box" solution was a great fit for our business. They also customized certain aspects for our business and it has been a game-changer in terms of accountability for the entire staff. Customer Service has been excellent.

Puntos en contra:

No complaints at this point. There is so much flexibility that it takes a little time to get it "dialed in" for your business.

Respuesta de MobiWork

hace 2 años

Hi Jason, thanks for the amazing review. Its greatly appreciated.

Jason
Fixed Operations Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Full functionality and transparency

5,0 hace 2 años

Comentarios: [SENSITIVE CONTENT] and her team at Mobiworks have provided world class service. Responsive and available to help us learn the product and get it implemented.

Puntos a favor:

Mobiworks has provided a level of transparency and accountability to our Field Service Team that results in higher profitability and more efficient workflow

Puntos en contra:

We run our DMS alongside of Mobiworks so we have had to develop some workarounds for certain features.

Respuesta de MobiWork

hace 2 años

Thank you so much for your feedback and your kind words, Jason. As you say, we are proud to offer world class service and support. We look forward to continue working with you and your team.

Nicholas
CFO en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Mobiwork great product for the service business

5,0 hace 3 años

Puntos a favor:

Ability to adapt to our specific business needs

Puntos en contra:

Some customization requires mobiwork implementation support

Respuesta de MobiWork

hace 2 años

Hi Nicholas. Thank you for your positive review of the Mobiwork app. We appreciate your continuous support and valuable feedback. We look forward to continuing to work with you and your team.

Andrew
DTS coordinator en EE. UU.
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Mobiworks is the future

5,0 hace 2 años

Comentarios: Mobiworks has helped me so much keeping track of the hard work i have done throughout the year and i can go back and check it just in case we need information about jobs i’ve been on

Puntos a favor:

This product is so easy to use it’s become second nature for my company. Its important to track every job that i do so we can go back and see all the things i do on every job i’ve been on.

Puntos en contra:

The IOS version could use a little bit of work that’s the only thing i can think of.

Respuesta de MobiWork

hace 2 años

Thank you so much for the review Andrew, we are happy to hear that MobiWork is working well for you and your organization.

Jeffrey
COO en EE. UU.
Servicios para instalaciones, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Spreadsheet Mania

5,0 hace 2 años

Comentarios: It’s been outstanding. The fix problems when asked and hav even flexible designing the program around our needs.

Puntos a favor:

The fact that all my data is captured and accessible in one place. We used 10 spreadsheet in the past and keeping them up to date was a nightmare.

Puntos en contra:

I would like to see the Mobile app have more functionality. My people are 75% field driven so the app is their lifeline.

Respuesta de MobiWork

hace 2 años

Hi Jeffrey! Glad to hear that MobiWork has made it easier for you to access date. We will use your feedback to assist in improving our application.

Dennis
Field Supervisor en EE. UU.
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Pool Cleaning Company using Mobi

5,0 hace 2 años

Comentarios: I’m still learning it but it’s been a success so far

Puntos a favor:

Scheduling and automatic communication is what I use it for mostly

Puntos en contra:

Glitches can be frustrating but I’m sure all have them

Respuesta de MobiWork

hace 2 años

Hi Dennis, thank you for the feedback! We are so happy to have you as a client and look forward to continuing to work with you.

Daniel
Director of Operations en EE. UU.
Empleo y contratación, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

MobiWorks review

5,0 hace 2 años

Comentarios: i enjoyed using it. it has made things easier overall for my work

Puntos a favor:

easy to use, has variety of uses, something I use daily

Puntos en contra:

Remembering what is used for what with how many uses it has

Respuesta de MobiWork

hace 2 años

Thank you for reviewing our app, Daniel. We truly appreciate the time you took to share your experience. We look forward to continuing to work with you and your team.

Mike
CCO en EE. UU.
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great product, and staff.

5,0 hace 2 años

Puntos a favor:

I love how their team helped unpackage their product to meet our needs which ‘right out of the box’ we’re not setup for our type of business. They really took the time to understand our needs, and guide us to the point where we could run with the system.

Puntos en contra:

There really isn’t anything I don’t like. I will say that there are so many controls and options it can seem overwhelming at first, but as we learned the system we gradually expanded what we use and didn’t use. I expect as we continue to grow in the system there will be countless features we continue to add.

Respuesta de MobiWork

hace 2 años

Thank you for your positive review of MobiWork. We are thrilled about your high rating of the app and your overall experience.

Hedy
Regional Personnel Manager en EE. UU.
Empleo y contratación, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

MobiWorks is awesome!

5,0 hace 2 años

Puntos a favor:

Mobiworks is extremely helpful if you have multiple data points to view at once. For example, I use MobiWorks to keep track of 38 different facilities. I can pull it up on my laptop and see if my staff have completed their daily duties, if they are out of supplies, and if there is a problem at the facility. As you can imagine, this is much more useful than visiting each facility just to discover they are out of a supply/we have a problem.

Puntos en contra:

I wish I could see the full view on the app that I can see on the computer so I don't have to pull out my laptop if I am out in the field

Respuesta de MobiWork

hace 2 años

We are so grateful for your review. Thanks for sharing your rating with us.

Kevin
Kevin
EHS Manager en EE. UU.
Usuario de Linkedin verificado
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

This product gave us a one stop solution to many things we were using multiple programs to do

5,0 hace 2 años

Comentarios: We are able to consolidate numerous other ways of doing day to day business into one spot. Being able to have custom created forms was great.

Puntos a favor:

This was a very easy transition to setting this up and being up and running. Crew members find it easy to navigate and use.

Puntos en contra:

Would really like to be able to text out to users as a group.

Alexa
EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very Powerful Software!

5,0 hace 8 años

Comentarios: This software is great! With MobiWork, you get everything that you need. Very simple and easy to use. And more importantly, it makes business run more efficiently, increase productivity, and meets compliance requirements. Highly recommended!

Puntos a favor:

It is ready to use, and business can be up and running in no time! No contract, you only pay per user/per month

Respuesta de MobiWork

hace 8 años

We love to hear positive feedback and reviews, thank you!

Lucas
IT Director en EE. UU.
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

MobiWork is the rare solution for multiple departments

5,0 hace 3 años

Comentarios: Now that we have a work order system in place, we can find trends in equipment breakdown and identify consistent problems in the field.

Puntos a favor:

Customizable dashboards, GPS tracking, and integrated asset system are fantastic features. Having a single system to use with IT and facilities has been a game changer.

Puntos en contra:

Updating the UI would be nice; however, that is just a slight personal preference. Work Orders sometimes doesn't send to the app.

Respuesta de MobiWork

hace 3 años

Lucas, thank you for your review of MobiWork! We're thrilled that you are using our software as your single solution and are able to identify problems in your field!

Jose
Customer Service en Ecuador
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Scheduling has never been easier!

5,0 el año pasado

Puntos a favor:

It makes schedule a lot easier, it does help us be more organized in regards of the issues.

Puntos en contra:

There are too many features that I know are helpful but I've yet to learn how to use them.

Respuesta de MobiWork

el año pasado

Thank you for reviewing our app, Jose! We appreciate the time you took to share your experience. We look forward to continuing to work with you and your team.

Kathy
Project Coordinator/Billing en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great Customer Service

5,0 hace 3 años

Puntos a favor:

Reports are customizable, Recurring Visits are always correct

Puntos en contra:

It was a little hard getting the exact report I needed, but [SENSITIVE CONTENT] and the rest of the support team jumped in to get exactly what I needed.

Respuesta de MobiWork

hace 2 años

Thanks for the awesome review, Kathy. We appreciate you taking the time to share your experience with us. We agree, our team is pretty amazing, especially Julie :). We look forward to continuing to provide great service to great customers like you.