Opiniones de LEAP

Agrxis Review on LEAP

Comentarios: I have had an outstanding overall LEAP experience. As a lawyer, I depend on trustworthy and effective software to run my practice, and LEAP has surpassed my expectations. My workflow is streamlined by the platform's extensive toolkit, which includes tools for document management, time tracking, and billing. I can easily navigate and retrieve the information I need thanks to the user-friendly design and straightforward layout. My productivity and efficiency are also improved by LEAP's connectivity with other legal applications and services. Every time I've had a query or a problem, the customer support staff has been accommodating and supportive. With LEAP, I've seen my productivity soar, my organization get better, and my administrative work get significantly less. It has genuinely changed how I work and developed into a priceless tool for my practice. Any legal professional seeking a complete and effective practice management solution should seriously consider LEAP.

Puntos a favor:

I adore LEAP and consider it to be a priceless resource for my legal business. The element of LEAP that I value the most is its thorough document management system. I can easily arrange, keep, and access all of my legal paperwork in a one location thanks to LEAP. The time and effort I would have otherwise spent looking for and managing tangible files is significantly reduced thanks to this. Finding specific papers is really simple for me thanks to the user-friendly UI and powerful search features, even on my mobile devices. The document management features of LEAP have significantly increased my productivity and efficiency, allowing me to devote more of my time to helping my clients and less of it to office work.

Puntos en contra:

While I have had an overall positive experience with LEAP, there is one aspect that I found slightly challenging. The feature that I liked the least about LEAP is its learning curve when it comes to customization and advanced settings. As a user, I appreciate software that offers flexibility and allows me to tailor it to my specific needs.

Fantastic Practice Management Software

Comentarios: Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

Puntos a favor:

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

Puntos en contra:

I cannot fault Leap. I have had no issues whatsoever.

Software promised so much and delivered nothing

Comentarios: The offering of the software appeared to be great - This was demonstrated in a sales call and once signed up, offered no ability to test the software. Software was littered with problems and took hours of our time to try and solve the issues.
Spent over £1300 on software I was unable to use and pressured to continue allowing them to try and sort out- taking over our computers for hours on end- at times overnight- and they were unable to fix the issue- offering a solution of deleting all of our data and starting again with a new windows profile.
The response from LEAP was awful- support kept repeating the same processes- if there was a response at all.
Agreed to end the contract in the end but refuse to give refund unless I pay for the software for 6 months first- so in all I have lost hours of my time, plus over £1300 for nothing.
Would not recommend to anyone at all- don't waste your time or money. Even my IT company were shocked at how badly they have treated us and the software and support being so poor.
The drafting precedents were awful as well- look they have been written by children- really bad and we were so disappointed with these.

Puntos a favor:

The offering was great and appeared to do everything I needed in my business. Training offered was fairly good but useless in hindsight.

Puntos en contra:

Software littered with problems. Draft documents poor quality Support was shockingly bad

Case Management made easy!

Comentarios: Great for managing all our cases.

Puntos a favor:

I like being able to search for the item I am looking for.

Puntos en contra:

Difficult to use invoicing system, I am not able to generate the invoices/

The best CMS available

Puntos a favor:

LEAP is reliable, functional and easy to use. It is as simple as that.

Puntos en contra:

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.

LEAP REVIEW

Comentarios: My overall experience with LEAP is a great experience. Everyone that I have been in contact with has been extremely helpful in everyway and very professional

Puntos a favor:

I love that the mobile app for LEAP looks and performs as if you were at your desktop computer. I also find that the time entries and billing aspects could not get any easier.

Puntos en contra:

What I am not liking about LEAP is when in LEAP and prepare an e-mail to anyone, it is not obvious where the subject line is pulling from. As I am a new user, I am currently waiting on my next training to use this feature because I find it more difficult to have the program put in an incorrect subject line and then have to change it every time I prepare a new e-mail. I would prefer that when entering information into LEAP that it say "e-mail subject line" or something that indicates where LEAP automatically gets this information from. My second con is that we are an insurance defense firm LEAP assumed that we were a plaintiff firm. What that means is that now I must go into each of our cases and change the information as our "client" is not the plaintiff.

Great Product

Comentarios: LEAP has been a great tool so far for our firm. There are a lot of features and capabilities we are not taking full advantage because we are still in the beginning stages, but I see the potential. It is exciting to work with LEAP and see the efficiency help our firm grow and focus on other areas and not on tasks that can easily be automated.

Puntos a favor:

LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.

Puntos en contra:

Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.

The most frustrating service ever

Comentarios: I have lost a lot of money and clients due to using Leap.You cannot get quick answers there are no phone numbers to call. You only ever get “we’ll call you back” if you miss that call you have to wait for them to try again. I was sold this system because they are supposedly connected and integrated with 3rd parties that could handle my billing and auto chasing for payments, Handle my e-signatures, handle my calendar bookings. 100% of my small law firm relies on these features. None of this was true and LEAP only blames the third parties when things don’t work. I cannot speak any worse of this service. Joining them was the biggest busienss mistake I’ve ever made and I’ve pissed off so many clients with utterly frustrating software that both myself and the clients have tried to use from our respective ends.

Puntos a favor:

I would have left earlier if it wasn’t for the personal client relationship manager [SENSITIVE CONTENT] - he has been good

Puntos en contra:

Billing No telephone serviceWeb chat difficultBilling difficult - auto reminders didn’t work after 1.5 years of asking for helpCalendar booking system didn’t workE- signatures didn’t work and very difficult for clientsTraining was via third party who didn’t answer my questions Autofields for drafting precedents were not easy to use.

Leap

Comentarios: My assigned advisor, [sensitive content hidden], is helpful, knowledgeable and proactive - really great source of support. Helpdesk can be less so and on one enquiry, they gave me the wrong answer to my query

Puntos a favor:

The ability to convert documents to different formats, clear case management, option to put in critical dates and fee estimates

Puntos en contra:

It can be a hit and miss finding the right guides to help

LEAP review

Puntos a favor:

[sensitive content hidden] is great at document automation

Puntos en contra:

Support is all on the web.....hard to get a human voice

The Good, Bad and Ugly

Puntos a favor:

We had never had a cloud based management system before, so considering that we made this change within the year of the pandemic hitting, the value to that feature is priceless; you can print directly to LEAP; easy integration with outlook (even though Outlook itself is not my favorite); The staff tries to be very helpful, although they do not always follow up if they dont have any answers for you; Leap has a few versions of docs that we feel are improvements over what we were using; Billing features.

Puntos en contra:

We are in Massachusetts and cannot access E-File features with the courts through Leap; The system has lost address information and the capability to input it into many of our contact cards; Many document fields are inadequately set-up (maintain default names, refuse to accept checked boxes, skip sections); Invoices are confusing and do not specify the funds are received from retainers; invoices do not have a feature which specifies who has generated the billable hours (name of legal team member); does not show size of documents; not user friendly with copy/paste feature; only connects to one singular Quickbooks account (so you cannot interface with both operating and IOLTA accounts).

not as promised .

Comentarios: I am unhappy with LEAP - it is far too expensive for the rather BASIC functionality.

Puntos a favor:

the timesheet/timekeeping .......................

Puntos en contra:

Lack of customization options for invoices with direct payment Awful app - very few mobile options Forms are not easily customizable and are literally just copy/pasted from court website.... except the court websites are easier to use Difficulty with applying payments, etc.

Beware of LEAP!

Comentarios: My experience is poor. They will not let you cancel, despite their contract providing for a 6 month money back guarantee. They are attempting to avoid their contract by a ridiculous interpretation of the language of the guarantee that I have not used LEAP "continuously" during the Trial period. Consequently I would not recommend anyone to sign up for LEAP because if it doesn't work for you, they will not let you out. I had seen some other reviews stating this, but I thought that wouldn't happen to me, after all the contract does state it is a 6 month money back guarantee. Unfortunately, I was wrong.

Puntos a favor:

That it centralizes all of the activities regarding a case file into a matter folder ie client information, emails, documents, ect.

Puntos en contra:

It does not have a centralized telephone log. I receive many phone calls from people for which I do not have a matter set up and there is no place to log these calls in LEAP. Even for those calls that pertain to an established matter, the notification system is poor and you have no way to keep track of these calls separately. Also LEAP has no integrated calendar. Instead it uses Outlook, but it doesn't link back to the matter. For me, these two shortcomings are what caused me to decide to cancel my subscription to LEAP. Also the matter type descriptions are limited and there are several types of cases that I handle for which there is no matter type in LEAP. And you can't create your own.

BEWARE!

Comentarios: We were told we could have a "six month free trial" with a money back guarantee at the end of the trial period. When we quickly realized this software did not match our needs we began talking with LEAP to end our trial at the end of the period. This is an almost impossible task and they continue to argue with us. FREE TRIAL does not mean anything to LEAP. We are even willing to just get out and not worry about money back guarantee, but still no luck. They are trying to hold us to the 3 year contract for payment. BEWARE!

Puntos a favor:

LEAP Promised lots of usable features during demonstration and training. Like only the fact that it will integrate well with Outlook emails. The email feature is the best, although it is all stored with a specific matter and we are unable to see a daily email listing.

Puntos en contra:

SO MUCH! Difficult to use (and we are very computer/database savvy). Have to find "work arounds" for almost all things we do on a daily basis. When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense. We are having to continue to use our old software to get work accomplished. Does not work easily for litigation or family law practice. Looks like it would be better suited for real estate matters and estates. Unfortunately, we do not do either.

Not quite sold

Comentarios: There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with.
From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward.
We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Puntos a favor:

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

Puntos en contra:

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

The best decision I ever made for our firm was to select LEAP.

Comentarios: We are forever marvelling at how complete the LEAP case management system is. The expression I find myself using for LEAP is "alive" - the product itself and the personnel are energetic and responsive, always growing and improving. It can be unnerving to rely so heavily on just one system yet I feel that our firm is in safe hands with LEAP.

Puntos a favor:

LEAP manages to be complete and complex beneath the surface but appears to be so simple and clear on-screen. If one thinks that there is something that can't be done on LEAP, a simple chat with the helpdesk usually reveals that the facility required has been there all along and is easy to access (once you know how). The support is always fast and effective as well as pleasant and friendly. I also like the fact that LEAP are open to suggestion and discussion with the community about changes or additions to their software. It doesn't feel like a "like it or lump it" product. LEAP also introduced us to some other companies whose services integrate fully with LEAP and make processes seamless, thus saving precious time.

Puntos en contra:

We hadn't used a dedicated case management system before so, initially, we found it difficult to get used to a whole new concept and there was a temptation to cheat and revert to our old processes. It took a while for us to overcome our fears of the unknown and to become accustomed to a new way of thinking. This was our failing, not LEAP's, but as complete rookies we could probably have done with a little more hand-holding. The early days were hard without a doubt but that is true of most dramatic changes. The benefits of having LEAP far outweigh that tough initial learning curve.

Excellent product

Comentarios: the billing features are outstanding. the support is exceptional

Puntos a favor:

The Leap Support team is outstanding. The learning curve is steep for the software, but once you learn it, together with the outstanding support and availability of the support team, it is invaluable.

Puntos en contra:

the learning curve was rather difficult, although, in fairness, we were learning remotely and at the very beginning of the covid shutdown.

Saves time, saves money.

Comentarios: Timekeeping is a huge benefit, along with keeping things organized.

Puntos a favor:

LEAP allows me as a solo practitioner to do a lot of things well and efficiently. The document production software is excellent and I can use the mobile app to keep things moving even when I'm not in the office.

Puntos en contra:

The mobile app does need better integration with the main product so it can be more useful. For example, being able to generate a new document would be very helpful from your phone. The RapidPay system also needs a revamp as well.

Still very happy after two years

Comentarios: My overall experience with Leap has been positive and all of the people I have worked with at Leap have been tremendously helpful. The software has even gotten better since we signed up so I like that they are always looking to make improvements.

Puntos a favor:

Having all documents, emails, time entry, billing, IOLTA funds all in one place when looking at a client. I no longer have to jump around to multiple places to get the full picture on a client. I would pick this software again any day.

Puntos en contra:

My only complaint is that I wish we had a better way to tailor the fields in a bill to our needs.

A practical and flexible product

Puntos a favor:

We moved case management systems to Leap as part of an overall review of our IT systems. Using it in conjunction with Office 365 meant that we very easily had the tools at hand to adapt to remove working during the Covid-19 pandemic. The app and online versions are a helpful back up way to access content if away from the office. One of the most useful things we gained by switching to Leap was the opportunity to search in document content - not just in a matter, but throughout the whole database. The option to run reports and for all staff to have access to key reports is also very helpful.

Puntos en contra:

As with any system, there are some quirks that you have to get used to understanding. It can also sometimes feel a little disjointed when it comes to seeking IT support in that the first port of call is a chat assist box, rather than a telephone number that you can call.

A Mostly Positive Experience

Comentarios: We purchased Leap during a period of growth the help manage the increased demands of the business. It has not let us down. It has totally changed how I run the business, being able to delegate much more to members of my team. I have no doubt that it has helped with productivity, profitability and client management. On the whole it has been a positive experience although there are lessons to be learned from the feedback given above.

Puntos a favor:

Case management is very good, particularly when used alongside Workflows. The accountancy element and reports have made it infinitely easier for me to keep track of finances as the business has grown. On the whole there is good customer service and the community/university are very useful.

Puntos en contra:

The updates seem to routinely remove features that work or make unnecessary changes that worsen the experience of using Leap. Case in point is on previous versions, you could input an address on a card by searching the postcode. This was removed in the latest update. Client feedback on LawConnect is that it is temperamental and there have been issues with links not being received. InfoTrack integration is useful but the added costs are far too high and their sales team have been pestering me for the last two years! I have had a couple of occasions where the customer services have not been able to resolve my issues and have been quite rude in their responses.

LEAP review from law firm

Comentarios: Overall it is not a bad system. It’s good for accounting.

Puntos a favor:

I like the operating / trust account aspect and how I can keep track of all money in and out there. It’s not entirely user friendly to me. A lot of pop ups and then it freezes

Puntos en contra:

I wish there were more reports I can pull for specific attorneys & clients time and how much money was received per client

LEAP with an Apple MacBook Air

Comentarios: My renewal of this contract was appalling. I was told that I could use my iCloud emails so that is why I renewed so that I could just manage one email. The LEAP consultant told me I could use IMAP. This is not the case. I have tried to cancel my contract and they will only cancel my contract if I pay out the full 3 year contract renewal.

Puntos a favor:

Consider it very carefully if you use a MAC.

Puntos en contra:

They should be clear that iCloud emails are not supported. They tell me it is ok but no one can help me and I am meant to pay out a 3 year contract and manage two emails. See the assistance that has taken 6 months for me to receive........ With regards to the first point being virtual box, to utilise LEAP with the Mac environment you will have to go through Virtual Box or Parallels Desktop as they are the best way to go. If you wish to use a Windows environment only, then a program such as BootCamp would be more suitable (this is also technically better on a performance base). With regards to the icloud email, I have been doing some research on this for you. There is a way to add it to the outlook program that is quite manual and does look like your IT Consultant attempted this for you with no success. Additionally, on more research I see that icloud utilises an IMAP process not POP3. Unfortunately, IMAP is not supported with LEAP and there will be issues connecting this to LEAP. Not much use to run a business!

Overall a 5Staer Program

Puntos a favor:

In the areas that I gave only 4 stars , Leap's customer service steps in and makes it an all around 5 star program.

Puntos en contra:

Emil management inside a matter could use a visual make-over.

A Legal system that gets better and better.

Comentarios: If you use the system correctly you will achieve efficiency, cost benefits and compliance.

Puntos a favor:

The Leap platform is easy to use and form templates are customisable as are presidents. Accounting can be linked to most financial platforms, we use Xero which works well. Customer support is what is should be, responsive and easy to access. Online training guide and user forums solve most issues with minimal time and effort. The introduction of Customer Success Managers to provide personal support, who are accessible is excellent. If you use the system as designed, a CRM platform you will obtain true benefits in workflows and costs.

Puntos en contra:

Mobile access to Leap is good on Apple phones but has limited functionality on Android phones. This is a failing. Perversely Leap does not work well on Apple Macs but is excellent on Pc's? Other legal system providers do not appear to have this as an issue with their android aps development, android being the predominant and growing platform in the UK.