Sobre Klient PSA

Client PSA, el software de servicios profesionales de Salesforce (PSA) n.º 1 en AppExchange para pymes, ¡y estamos orgullosos de ello!

Descubre más sobre Klient PSA

Puntos a favor:

No disponible

Puntos en contra:

No disponible

Valoraciones de Klient PSA

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,7
Funcionalidades
4,3
Relación calidad-precio
4,6

Probabilidad de recomendación

9,1/10

Klient PSA tiene una valoración global de 4,5 estrellas sobre 5 según las 12 opiniones de usuarios de Capterra.

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Filtrar opiniones (12)

Eric
Eric
Directeur, Recherche de talents en Canadá
Usuario de Linkedin verificado
Recursos Humanos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A great discovery

5,0 hace 4 meses

Comentarios: We optimised day to day processes with tasks automation so we can focus on priorities

Puntos a favor:

This PSA is so easy of use and powerful. It's definitely a great help conducting day to day business, manage projects and work load!

Puntos en contra:

Project Gantt still needs some small bugs fix but almost fully functional

Tim
Partner en RU
Seguros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great system and exciting plans ahead

5,0 hace 5 meses

Comentarios: Klient has quickly become a key tool in our business processes, and we are very pleased with the system. While there are undoubtedly improvements that could be made, the team have an ambitious road-map and are always willing to consider new ideas for enhancing functionality.

Puntos a favor:

Very flexible and highly configurable. It uses standard Salesforce structure, so we're able to tweak the out-of-the box functionality to suit our specific business needs. The team at Klient are friendly and helpful, and while there are some features we would like to see as standard, they are genuinely eager to find solutions for any non-standard use-cases we have.

Puntos en contra:

The feature that we would value most is the ability to switch between hours and days as the unit of measurement on a project by project basis (currently everything works from hours as standard). We have a number of workarounds that allow us to deal with this, but it means we have deviated more than we would have liked from the core functionality of the system.

James
Professional Services director en RU
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Klient PSA - a new user perspective

4,0 hace 2 meses Nuevo

Comentarios: Very good - great integration team and training.

Puntos a favor:

Easy to use and cloud based, does what I need it to do really.

Puntos en contra:

Gantt chart is a little clunky using it via a browser, could do with a thick client interface IMHO.

James
CEO en EE. UU.
Consultoría de gestión, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Benefits of Klient PSA

4,0 hace 4 meses

Comentarios: Overall, experience has been good. The support was a bit slow in the beginning however has improved over the last 18 months.

Puntos a favor:

Friendly team and helpful support. Overall system capabilities are good and has helped improve how we manage our services business. Provides good visibility for projects within our delivery teams.

Puntos en contra:

Project management capabilities are not optimized as well as they could be. We have provided feedback for improvements to resource mgt. and time tracking. We would really like to see Smartsheet like collaboration capabilities in Klient.

Respuesta de Klient

hace 4 meses

Hi James, thanks for the review! With the merger of Drakya, we'll be able to accelerate our product development and our support services. Don't hesitate to reach out to Dominic if you want better visibility on our roadmap. Thanks, Fred

Marie
Billing Coordinator en Canadá
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Marie's review

4,0 hace 5 meses

Comentarios: It has streamlined and maintained an easier, more manageable method of project management, timesheet entry, reporting and invoicing for us.

Puntos a favor:

As the Billing Coordinator, the ease of using Klient to generate invoices is much more efficient, trackable, and simple to use.

Puntos en contra:

We do not use the resource planner as much as we should; we have too many exceptions that cannot be managed just yet.

Respuesta de Klient

hace 4 meses

Hi Marie, thanks a lot for your review. Don't hesitate to reach out to Dominic if you need help with anything

Gina
Operations Coordinator en EE. UU.
Recaudación de fondos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review

4,0 hace 5 meses

Comentarios: So far, working with [SENSITIVE CONTENT] has been wonderful, he is always there to answer any questions and provides tutorials on how he did something I asked of him, so that I could learn for future use. I also think Klient Support has been amazing and super transparent on what they can help with. Klient PSA so far has been great, it just has some minor issues, like page loading under My Work, Gantt Chart tasks, and some reporting issues I mentioned above.

Puntos a favor:

I liked how seamless look wise it blended into Salesforce and the features we currently used before implementation.

Puntos en contra:

I feel as though I don't have a grasp on easy reporting for our teams purposes based on the time tracking, profitability, team availability, and utilization data.

Respuesta de Klient

hace 4 meses

Hi Gina, thanks for the review. We'll add to our video's priorities to create good training on reporting. Until then, don't hesitate to reach out to Dominic if you need help with reporting. Thanks, Fred

Danish
CEO en Pakistán
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Powerful and ease to use Klient PSA

5,0 hace 3 meses

Comentarios: Easy to use and everyone can easily understand this application. A+ for this application

Puntos a favor:

PSA is a powerful product. Time saving. great costumer service. Excellent

Puntos en contra:

They need to fixed some small bugs . All done from my site.

Vinay
Associate Director en EE. UU.
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Best and most complete PSA available in the market

5,0 hace 4 años

Comentarios: Krow team is really responsive and quick to resolve your query, they are the small team but very committed to making sure implementation is successful.
Krow supports an exhaustive list of functionality and has the comparatively small release cycle unlike other PSA like financial force and kimble.

Puntos a favor:

Complete PSA package : 1. Good UI 2. Supports Lightning 3. Developed ground up 4. the most economical PSA available in the market 5. KROW is on Salesforce Platform

Puntos en contra:

1. Relatively new in the market 2. Small team 3. Lack of inbuilt connectors supported out of the box

Respuesta de Klient

hace 5 meses

Thanks Vinay for the review! We've been on Salesforce AppExchange for 7 years now. Our team just reached 30 employees and we keep growing. Keep participating in Klient community. Thanks again!

Usuario verificado
Vice President, Financial Services en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Powerful project management on the Salesforce platform

4,0 hace 5 meses

Comentarios: Project management, resource planning, budget tracking.

Puntos a favor:

Integration with Salesforce, Data model, ease of use, breadth of features.

Puntos en contra:

UI can be slow, particularly for inline editing features, which can be a drag on ease of use.

Olivier
HR Consultant en Canadá
Empleo y contratación, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Klient is such a game changer

5,0 hace 4 meses

Comentarios: Awesome, 100% recommend.

Puntos a favor:

Task management is such a game changer, it's easy to create projects and the learning curve is reasonable.

Puntos en contra:

Nothing in particular, loading times could be faster but definately not a dealbreaker.

Adam
Director of Service Delivery en EE. UU.
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Klient after 1 year

4,0 hace 5 meses

Comentarios: Our experience has been very good. Our integration partner [SENSITIVE CONTENT] has been amazing at implementing and supporting us while rolling out this software to my team.

Puntos a favor:

I really like how easy it is to customize tasks as our products and processes change. I also like how we can easily report on project status and projects assigned to specific staff members.

Puntos en contra:

I wish it had a better centralized notes section that could be used to document communication both internal and external.

Karl
Solution Architect en EE. UU.
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Klient PSA Review

5,0 hace 5 meses

Comentarios: From pricing interactions, installation and the kick-off the individuals involved knew this product in and out. Klient University was well thought out and detailed. The inclusion of bringing in other staff memebers to the training to demonstrate what was learned in 8 hours was a great process. Team was well versed and fit our schedule and timeline.

Puntos a favor:

The dynamic views. Workspace, resource planner and task managment.

Puntos en contra:

At this point we are too new to pick on any particular area. At first glance it is complex, but that will become easier.

Respuesta de Klient

hace 4 meses

Hi Karl, thanks for the review. We are working hard to build a video library to help you master our platform. We'll keep you updated. Thanks, Fred