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Sobre Deputy

Deputy: planifica los horarios del personal, realiza un seguimiento del tiempo y la asistencia, administra los permisos laborales, exporta las planillas de horarios a la nómina con un clic y cumple con las normas fácilmente.

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Puntos a favor:

The software is fairly easy to use once you get used to it and has a lot of useful features.

Puntos en contra:

You have to pay a monthly fee for yourself as an admin user even if you don't input any of your shift info into Deputy and there is also a minimum spend which they only mention in the small print.

Valoraciones de Deputy

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,6
Funcionalidades
4,4
Relación calidad-precio
4,5

Probabilidad de recomendación

8,5/10

Deputy tiene una valoración global de 4,6 estrellas sobre 5 según las 714 opiniones de usuarios de Capterra.

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Filtrar opiniones (714)

Usuario verificado
Usuario de Linkedin verificado
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Clave para la gestión de empleados

4,0 hace 10 meses

Puntos a favor:

Aplicación clave para el el fichaje de empleados en remoto.

Puntos en contra:

En pocos idiomas para la gestión de trabajadores en otros países

Liliana
comerciante en México
Propiedad inmobiliaria comercial, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

muy buena app la recomiendo ,para tener muy organizado los horarios de entrada y salida

4,0 el año pasado

Comentarios: tiene una funcionalidad muy buena y precisa,se puede hacer el pago con facilidad,registra con precision las horas de descanso ,entradas y salidas etc

Puntos a favor:

que es una app muy util y confiable para registrar con precision las horas de descanso entradas y salidas,horarios,etc

Puntos en contra:

pues alo mejor me gustaria que tuviera mas opciones de trabajo.

Julio
Chef en RU
Restaurantes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Julio

5,0 el año pasado

Comentarios: Me gusta es útil para mi

Puntos a favor:

Me gusta todo está muy bien creo que es perfecto

Puntos en contra:

Que no me dice la vacación debe presentar la vacaciones

Mónica
Mónica
CEO en España
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Comparte tu agenda en segundos

5,0 el año pasado

Puntos a favor:

Es una buena herramienta para crear y gestionar tu tareas de forma simple y eficiente. Lo he probado para los clientes que llevo, y hacer colaboraciones entre equipos.

Puntos en contra:

Lo veo mas para una gran empresa que necesita llevar un control más exhaustivo de sus empleados para hacer uso del coste total de la herramienta. Para empresas pequeñas como la mía, no le veo utilidad.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

es una excelente herramienta de programación y seguimiento del personal

4,0 hace 9 meses

Puntos a favor:

facilidad de uso , automatización de tarea , gestión de horario , comunicacion interna

Puntos en contra:

problemas técnicos, es dificil de usar , limitaciones en la prsonalizacion

Shari
Shari
Independent Contractor en Jamaica
Usuario de Linkedin verificado
Servicios para el consumidor, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Best Scheduling App Ever

5,0 hace 3 años

Puntos a favor:

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Puntos en contra:

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Lillian
Lillian
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Staff adore Deputy's reduced office time!

4,0 el año pasado

Comentarios: Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Puntos a favor:

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Puntos en contra:

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

Rocco
Operations Manager en RU
Hostelería, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Good app for Time Management

5,0 el mes pasado Nuevo

Puntos a favor:

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Puntos en contra:

Payroll Report options and approved timesheets view

Ryan
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Stay Away From Deputy!

1,0 hace 4 años

Comentarios: Deputy worked fine for us for at least a year. Nothing special, but it integrated with our Gusto payroll and ServiceM8 CRM and that's what we needed. But about 5 weeks ago it lost the ability to calculate over time. If a man works 49 hours in a week, it exports it to Gusto now as 49 straight hours, instead of 40 straight and 9 OT. We have exchanged dozens of emails with Deputy and we only get a canned response back. They say they are looking at it, but we don't believe it. How difficult could it be to compute OT correctly for a time tracking app?!! We don't think there is anyone working there any longer, -just a shell sucking up the monthly fees for as long as possible before folding.

Puntos a favor:

The integration with ServiceM8, which is why we chose Deputy

Puntos en contra:

Customer service is horrendous, and the product is unreliable.

Wende
HR Director administrative assistant en EE. UU.
Consultoría de gestión, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Company use of Deputy

5,0 hace 4 meses

Comentarios: It has been positive.
I am able to search history on specific employees which is beneficial in reviews.

Puntos a favor:

I recently had a problem and deputy staff assisted until the problem was solved.

Puntos en contra:

I felt the problem should have been easier to solve. Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.

Troy
Troy
Area Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Deputy is seriously like the sheriff that came in and cleaned up our employee scheduling nightmare!

5,0 hace 5 años

Comentarios: We had employees staying clocked on after shifts milking the clock. We didn't notice it until it was time to run payroll. Now this tells me whenever someone stays on more than 5 minutes past their shift. Or clocks in more than 5 minutes early. 6 stores, 3 shifts a day, it really adds up quickly!

Puntos a favor:

Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step.

Puntos en contra:

I wish it synced with my Google calendar. Only thing missing.

Jessica
Jessica
Human Resources Specialist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Deputy facilitates employee scheduling

4,0 hace 9 meses

Comentarios: Having a nearby application that makes use of our technology makes it all the more valuable. In particular, the team's knowledge opportunities for Vice customers are fantastic. I consider the time and effort invested learning and mastering Deputy to be worthwhile, even if I am already an advanced user.

Puntos a favor:

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Puntos en contra:

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Jane
Business development manager en Australia
Hostelería, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Built for Hospitality

5,0 el año pasado

Comentarios: Overall great, and the staff love it.

Puntos a favor:

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Puntos en contra:

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Paula
Operations Manager en Nueva Zelanda
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Pros about Deputy

5,0 el año pasado

Comentarios: Overall amazing experience, very happy with it!

Puntos a favor:

Time tracking, schedule and gps location.Also the connection with xero and other softwares

Puntos en contra:

Users not being able to attach photos on the journal

Becki
District Manager en EE. UU.
Contabilidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great product !

5,0 hace 4 meses

Puntos a favor:

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Puntos en contra:

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Nigel
Director en Irlanda
Restaurantes, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Business Critical - Couldn't be without it!

5,0 hace 7 años

Puntos a favor:

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management. Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it). As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done. Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time. We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about. Deputy has become an integral part of our daily routine.

Puntos en contra:

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications. Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones. However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

Anthony
Anthony
Manager - Vending Operations en Australia
Usuario de Linkedin verificado
Edición, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: GetApp

Reduce scheduling time impact on your business

4,0 hace 7 años

Comentarios: We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams.
We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts.
The Deputy experience for our team created greater transparency and opened up a more robust communication culture.
We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week.
Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app!
Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested.

Puntos a favor:

No fixed hardware required Scalability News Feed has our team communicating more openly Custom Reporting Award Interpretation - Once scripts written (we run with 3 different awards) App Experience Quick Payroll/Timesheet Approvals

Puntos en contra:

Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields.

Michael
General Manager en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great product I highly recommend

5,0 el año pasado

Puntos a favor:

I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company.

Puntos en contra:

The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy.

Stacy
Co-Owner en EE. UU.
Restaurantes, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Fantastic!

5,0 hace 6 años

Comentarios: This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us.

Puntos a favor:

We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Puntos en contra:

I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Trent
Trent
Director en Australia
Usuario de Linkedin verificado
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: GetApp

Deceptive conduct

1,0 hace 12 meses

Comentarios: Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is

Puntos a favor:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Puntos en contra:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Mindy
Team Coordinator en EE. UU.
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Deputy is fairly easy to use and has been a great help in setting up a new payroll system.

4,0 hace 6 años

Puntos a favor:

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Puntos en contra:

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way. I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Lex
Program Coordinator en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

A breath of fresh air compared to when I wrote schedules with a pen and paper.

5,0 hace 6 años

Comentarios: I love being able to see my employees' overall availability a week at a time, which makes scheduling so much easier. It would be helpful if System Administrators received a notification when a User changed their availability so I could continue to stay ahead of the schedule and be able to maneuver my team better. I do appreciate the ease of scheduling. It's not such a beast anymore!

Puntos a favor:

Deputy has been a saving grace when it comes to writing schedules. I love the ease of saving locations and being able to house all of my employees' unavailability information in on place. What used to be a beast and take me anywhere from 3-5 hours to complete now can take me 30 minutes to 2 hours, depending on staffing changes. Customer service is excellent, especially when setting up your account and being able to decide if Deputy is the best product for your company's use.

Puntos en contra:

I wish the interface for System Administrators on the mobile application was more user friendly. With my work being partially field based, it would be super helpful to be able to manipulate scheduled on the go instead of needing to use a computer to solidify schedule changes. Overall, I'm pretty happy with this product.

Jon
Director en RU
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Deputy - We love the product

5,0 hace 8 años

Comentarios: We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features. Comprehensive functionality and beautifully packaged to make it easy and intuitive for all users which is key to ensure staff adopt it well. We have used others but in my opinion it is the perfect product for our business.

Puntos a favor:

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Puntos en contra:

Very little. Would like better holiday tracking reporting but really not much else.

Respuesta de Deputy

hace 8 años

Hey Jon! Thanks so much for the awesome feedback, and we're so happy that you love Deputy as much as we do! In addition, it speaks volumes that your employees feel the same way. Please don't hesitate to reach out with any questions in the future, and we look forward to watching your business grow! Happy Scheduling, Team Deputy

Melissa
VP en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

No working

1,0 hace 3 años

Comentarios: No customer service
No IT Service
No one knows how to fix anything and no one wants to help get it fixed.
Better off just finding a company who will beta test a update before throwing an update out there first
And one that has a legit 800# so you and your staff can get back on track when the software is a mess.

Puntos a favor:

Was working for the time we had this Set up the system in September of 2021

Puntos en contra:

The software was updated and through a code in the software. Which disabled my staffs open shift calendars. Call the 855# and no one can help. Send a message and still can't help. If you don't respond within 24 hours to a message they close your ticket and the problems aren't fixed. Call sales to see if someone can help and they may put you through to someone. But most likely back into the que so you can hear I can't help you. And message you rep and they don't answer emails. If they do they send you the 855# and back to square one.

Natashia
Owner en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

I have loved the fact that I can have as many employees that I want

5,0 hace 6 años

Comentarios: easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift.

Puntos a favor:

My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted.

Puntos en contra:

It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in.