Opiniones de ConnectWise ScreenConnect

Soporte remoto confiable y completo para empresas de todos los tamaños

Puntos a favor:

Ofrece un soporte remoto confiable y muy seguro, es perfecto para empresas de todos los tamaños. Me encanta lo fácil que es de usar gracias a su interfaz intuitiva, y las funciones completas como el acceso remoto, el uso compartido de pantalla y el chat en vivo hacen que resolver problemas a distancia sea muy fácil de realizar

Puntos en contra:

Es importante tener en cuenta que el costo de la plataforma podría ser un poco elevado para ciertas empresas, ya que sus precios se adaptan al número de usuarios y las funciones que necesites utilizar

ConnectWise Control la mejor opción en asistencia para los clientes

Comentarios: Me ayudado mucho con mis clientes la atención es más rápida y con los empleados me ayudado mucho en el teletrabajo y también este sistema me ayuda mucho en las reuniones del trabajo

Puntos a favor:

Me gusto mucho la asistencia para nuestros clientes, es una herramienta para las reuniones en el trabajo y también la función de teletrabajo que ayudado mucho en estos años

Puntos en contra:

Todo el sisyema me gusto mucho todas las herramientas son muy útiles

Good product that could use a few improvements

Puntos a favor:

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Puntos en contra:

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

10/10 Remote Access Software!

Comentarios: I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy!

Puntos a favor:

Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Puntos en contra:

No complaints, this system is wonderful.

It is simple to access the server with ConnectWise remotely.

Comentarios: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Puntos a favor:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Puntos en contra:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Screen connect review

Comentarios: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Puntos a favor:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Puntos en contra:

Sometimes the connections can drop or the deployment wont work for what ever reason.

A Great and Secure Remote Desktop Solution For Business

Puntos a favor:

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features. This product ensures secure connections and easy to use controls. It makes working remotely easy.

Puntos en contra:

So far no issues with ConnectWise ScreenConnect. It has always delivered.

ScreenConnect is Simple to use!

Comentarios: As a company, we're happy to use ScreenConnect for our remote management solution.

Puntos a favor:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Puntos en contra:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Connectwise tool for managing servers and workstations

Comentarios: Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

Puntos a favor:

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Puntos en contra:

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

ScreenConnect is Good, But Could be Better

Comentarios: Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.

Puntos a favor:

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Puntos en contra:

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Easy Way To Connect

Puntos a favor:

Easy of use and fast interface Support different operating system such Windows and OS

Puntos en contra:

There were so many updates. So, it needed to be updated frequently by IT.

ConnectWise is seamless!

Puntos a favor:

Easy to log on and allow access. Very quick!

Puntos en contra:

I cannot say there was anything we didn't like.

ScreenConnect is an excellent product

Puntos a favor:

Easy to manage and use for remote support and remote control

Puntos en contra:

File transfer is slow. It works, but the speed is very slow.

A reliable remote solution

Comentarios: Overall, a great and easy solution which is essential to our day to day, providing IT support

Puntos a favor:

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Puntos en contra:

There are instances where it can take a while for the device to show as online before you can reconnect

Good Remote Support Platform

Comentarios: I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere.

Puntos a favor:

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Puntos en contra:

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

ConnectWise Control Review from Experience

Comentarios: I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.

Puntos a favor:

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

Puntos en contra:

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

ConnectWise works

Comentarios: Overall ConnectWise screen connect works for the simple remote sessions.

Puntos a favor:

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Puntos en contra:

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Cant user for Days on end due to their broken 2FA

Comentarios: Avoid Avoid Avoid represents a massive corporate risk

Puntos a favor:

Not their support its almost non existant

Puntos en contra:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

ConnectWise ScreenConnect

Puntos a favor:

It makes it easy to connect to an end user for remote support.

Puntos en contra:

It would be nicer if you didn't have to log into website to connect.

ConnectWise works great for us.

Puntos a favor:

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Puntos en contra:

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Good product to use

Comentarios: Overall it works pretty well.

Puntos a favor:

Makes things easier in working with co-workers or other businesses

Puntos en contra:

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

IT Support FROM IT People

Comentarios: So far I have a had a very good experience with CW Control and the company in general.

Puntos a favor:

ConnectWise is a feature-rich product built by IT people FOR IT people.

Puntos en contra:

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Increases connectivity and problems

Puntos a favor:

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Puntos en contra:

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Good remote support software

Puntos a favor:

Very easy to install on client computers.

Puntos en contra:

The licensing it a bit overly complicated.

Geat product very reliable and good value

Comentarios: I think the previous box covered it as best as I can. you spend a lot on advertising your new and other products but it is impossible to buy them when the sales people ignore you even when your a current customer. I have had so many little issues that should have never happened and not been treated very well and fixing them only caused more problems that cost me and caused major problems for my company and our ability to support our customers. While I like the product I am very disappointed with the back office staff and how issues are handled and customers are ignored even whey they are begging for help. I left another vendor to come here when I had an amazing sales rep held me and get my onboarding taken care of and help me in every step of they way learn the basic of the product. She even tried 2 times to get me in touch with other departments for MSP products I needed with no luck before she left the company. I Am about to sign up with PCmatic later this week as I need a MSP product and wish it could have been with Connnectwise . I am not sure if I will stay wit the product I had one heck of a ride in my year and a half or so and issues that should have never happened and when they did should have never been handled the way they did that crippled my company. I apologize if my review may upset anyone but you did ask for it I am taking the time to be honest and tell you my true experience It is important to know the truth on how the customer feels. I hope it helps you.

Puntos a favor:

Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful.

Puntos en contra:

Wish it had a roll out tool for installing on multiple computers. The platform does go down from time to time and you can self fix it by moving your system to a different location yourself. There are issues with the license counter and many times it says I am out of licenses and we are unable to use the product when we still have license available not being used. Two support requests tickets have been sent and they never respond. Support is a hit and miss. Email support and they will not reply or respond so it is useless , Chat support is hit or miss depending on who you get but if you get the right person it is great. Sales is very disappointing I have been using the product for over a year and so many times I tried to contact sales by email and phone about buying other products the sales reps will never call you back or respond so I gave up and went with another vendor. The sales rep I was working with that was amazing when I started with the Connectwise no longer works there so I am just left floating out here. When I had issues with my license it was a nightmare and ended up costing me a bunch of money to fix I have to repay for my subscription I was already paid for. I gave up trying to resolve the issue paying for something that I already paid because my company was down I needed the product working so we can support our customers. I still have a balance on my account due that I do not owe from that nightmare. Its a good product but there are serious back office issues.