--- description: ¿Qué piensan los usuarios de SapphireIMS? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SapphireIMS. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SapphireIMS - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Herramientas ITSM](/directory/30676/itsm/software) > [SapphireIMS](/software/148203/sapphireims) # SapphireIMS Canonical: https://www.capterra.es/software/148203/sapphireims Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/148203/sapphireims?page=2) > Potencia la eficiencia de los empleados con este centro de atención inteligente y basado en ITIL que incluye plantillas ITIL prediseñadas. > > Veredicto: 65 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SapphireIMS? Pequeñas, medianas y grandes empresas que necesitan soluciones integrales de ITAM centradas en inventario dinámico (seguimiento de cambios de base), gestión de activos de software, cumplimiento de políticas y operaciones del ciclo de vida. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 65 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Tecknodreams Software Consulting - **Ubicación**: Bangalore, India - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: 15,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Arabia Saudí, Argentina, Australia, Austria, Brasil, Bélgica, Canadá, Chile, China, Colombia, Corea del Sur, Costa Rica, Ecuador, Egipto, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, India y 25 más ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Asistencia al cliente - Configuration Management Database (CMDB) - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Gestión de SLA (Service Level Agreement) - Gestión de auditorías - Gestión de configuración - Gestión de contratos o licencias - Gestión de equipos - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de pedidos de trabajo - Gestión de piezas - Gestión de problemas - Gestión de proveedores - Gestión de recursos informáticos - Gestión de tickets de soporte - Gestión del cambio - Gestión del mantenimiento - Mantenimiento preventivo - Portal de autoservicio - Seguimiento de activos - Seguimiento de costes - Seguimiento de garantías - Seguimiento de la conformidad ## Integraciones (en total: 1) - SAP Business One ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas ITSM](https://www.capterra.es/directory/30676/itsm/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.es/directory/30077/it-asset-management/software) - [Software de gestión de activos](https://www.capterra.es/directory/30840/eam/software) - [Herramientas ITSM](https://www.capterra.es/directory/30676/itsm/software) - [Software de service desk](https://www.capterra.es/directory/31027/service-desk/software) ## Alternativas 1. [Freshservice](https://www.capterra.es/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [Atera](https://www.capterra.es/software/144309/atera) — 4.5/5 (446 reviews) 3. [ACMP Suite](https://www.capterra.es/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 4. [Wasp Asset](https://www.capterra.es/software/80853/assetcloud) — 4.5/5 (376 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.es/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Opiniones ### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" — 5.0/5 > **Paresh** | *8 de agosto de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. > > **Desventajas**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. > > Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. ----- ### "Flexibility and Ease of use" — 5.0/5 > **Listin** | *26 de octubre de 2023* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very customizable and can be moulded to meet our Business needs. > > **Desventajas**: Patch Management Solution which has a lot of manual configurations compared to SCCM ----- ### "Good software" — 3.0/5 > **Jiju** | *13 de octubre de 2023* | Banca | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > **Desventajas**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > Im using this product since 2016 and this is good product ----- ### "Improved Uptime with Help Desk Automation" — 5.0/5 > **Ajit** | *24 de septiembre de 2025* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. > > **Desventajas**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well. > > Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. ----- ### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5 > **Abdul** | *22 de septiembre de 2025* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. > > **Desventajas**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. > > At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/148203/sapphireims?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/148203/sapphireims) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados