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Sobre CallCabinet

Grabación de llamadas totalmente compatible. Es posible grabar de todos modos, en cualquier lugar y en cualquier cosa. CallCabinet tiene una solución revolucionaria para ti.

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Puntos a favor:

Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Puntos en contra:

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Valoraciones de CallCabinet

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,5
Funcionalidades
4,8
Relación calidad-precio
4,6

Probabilidad de recomendación

9,2/10

CallCabinet tiene una valoración global de 4,6 estrellas sobre 5 según las 13 opiniones de usuarios de Capterra.

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Filtrar opiniones (13)

George
George
Manager Business Development en EE. UU.
Usuario de Linkedin verificado
, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Simply Amazing

5,0 hace 7 años

Puntos a favor:

The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

Puntos en contra:

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

Renthea
Deputy Operations Manager en Sudáfrica
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

4,0 hace 7 años

Puntos a favor:

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

Puntos en contra:

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Justin
Owner en EE. UU.
Producción audiovisual, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

I find the interface visually appealing, but integration was weak and support was very slow.

2,0 hace 6 años

Comentarios: Had trouble installing the software and was passed around from agent to agent with no solution.
I feel that the support service was pretty weak for such a high ticket item.

Puntos a favor:

Nice visual design Has good archiving features

Puntos en contra:

Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy

Richard
Business Development en RU
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Using the quality control module on to our voice recording has improved our overall quality

5,0 hace 7 años

Puntos a favor:

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Puntos en contra:

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very happy with the product.

5,0 hace 7 años

Puntos a favor:

Seamless integration with our phone system. Does everything we need it to. Wonderful customer support. Great experience!

Puntos en contra:

None I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!

Andrew
Call Center manager en Sudáfrica
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Amazing call recording software. So easy to to install and really cost effective

5,0 hace 7 años

Comentarios: Cost effective solution and better than the other products I have tried.

Puntos a favor:

Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

Puntos en contra:

No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.

Larry
IT Manager en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Atmos has been fantastic for our legal business

5,0 hace 7 años

Puntos a favor:

We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.

Puntos en contra:

I really dont have any cons for this product, if anything I would like to see some text to speech analytics .

Respuesta de CallCabinet

hace 7 años

Thank you Larry!

Alan
CEO en Sudáfrica
Gestión de inversiones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

My experience will CallCabinet and its technology was fantastic.

5,0 hace 7 años

Comentarios: Fully access to our recording and the ability to start understand some facts of our business

Puntos a favor:

The CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.

Puntos en contra:

There is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent offering easy to use and function rich ! Highly recommended

5,0 hace 7 años

Puntos a favor:

Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent. Great value .

Puntos en contra:

For our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.

Alan
CEO en Sudáfrica
Gestión de inversiones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

The simplicity of the system made it easy to operate and see the immediate value.

5,0 hace 7 años

Puntos a favor:

The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.

Puntos en contra:

Given the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.

Gretchen
Office Manager en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

I have always had excellent customer service with any questions I have had.

5,0 hace 7 años

Puntos a favor:

The software is extremely user friendly. The support staff is very knowledgeable and always of service.

Glen
Owner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Awesome service. Cust support rep has been great to work with!

5,0 hace 7 años

Puntos a favor:

Easy to use and lot's of features. The customer support is fantastic. I highly recommend using Call Cabinet.

Puntos en contra:

I really don't have any complains yet. I'm new to using the software and the customer support has been great with walking me through everything.

Zvina
Product Manager en Sudáfrica
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Very happy with the pre-sales and integrations support. About to go LIVE! Yay

4,0 hace 7 años

Puntos a favor:

Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Puntos en contra:

None so far - we are not yet LIVE. Interested in seeing the ease of third-party API integration but based on current experience, confident this too won't be a challenge.