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Sobre bookingkit

Líder del mercado europeo en el área de software de gestión y de reserva. Más de 4000 proveedores de actividades en 11 países confían en el software.

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Puntos a favor:

Been in contact with customer support many times and they always were fast and helpful.

Puntos en contra:

Unable yet to set a minimum number of person for an event to take place (if one person on the event I have to cancel myself).

Valoraciones de bookingkit

Evaluación media

Facilidad de uso
4,0
Atención al cliente
4,1
Funcionalidades
4,0
Relación calidad-precio
3,9

Probabilidad de recomendación

7,5/10

bookingkit tiene una valoración global de 4,2 estrellas sobre 5 según las 41 opiniones de usuarios de Capterra.

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Filtrar opiniones (41)

Kilian
CEO en Austria
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Bookingkit is handy and reliable!

5,0 hace 5 años

Comentarios: It is really the perfect solution for my business!

Puntos a favor:

The dashboard is very straight forward and presents a broad array of functions in a very clear way. The product is easy to use and allows you to start offering online bookings within minutes. Been in contact with customer support many times and they always were fast and helpful!

Puntos en contra:

As far as I understood, there are some minor restrictions in terms of customising the plug-in. Also, flexible vouchers can be tricky, but that's advanced stuff!

Ricardo Alexandre
Manager en Portugal
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas previamente:

Good, but a little expensive

4,0 hace 3 años

Comentarios: I started with bookingkit because they have a great checkout UX for our site visitors. They are very friendly when you start and they will help you a lot. Pricing it's not so good compared to other similar solutions. That was a huge factor to leave.

Puntos a favor:

It's very intuitive and you also have info boxes to understand how to do things. You also have a dedicated team that is willing to help you. But the best part is the interface for your client. At the moment, it's the best you can get with this kind of tool. It has everything the client need to feel comfortable with the ticket purchase: great design, several payment options, safe environment. Also the bookingkit team can customize according to your needs. Integrations with OTAs are easy as 1 click.

Puntos en contra:

The back end seems a little old fashion, but because it is intuitive and works well, you don't care. The integrations with OTA are easy but there could be more options. I just stopped using BookingKit because it was a little expensive and also because one of the employees was rude when I complaint about bug on their side that they took more than 1 week to solve and after insisting a lot.

Brian
Sys Admin en Italia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The worst experience ever had with a CRM company and i have used the majority of platforms

1,0 hace 5 meses

Comentarios: Abysmal the worst experience with any booking software company i have ever had

Puntos a favor:

The system is not great for many of our chosen use cases though we were assured in their sales pitch that it would be, turned out to all be untrue and very shortly after signing the contract, everything was said to be "in development"

Puntos en contra:

The sales pitch was great, shortly after signing the contract we realised there were many false promises and the system could not handle our workload or function in the way we were told it would. The company does not abide by their own contract agreement and they refuse to close the account even though their system was never used by us as they could not deliver on their assurances and the request for closing was made within their contractual allowance.

Marco
Owner en Alemania
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Theater with bookingkit

5,0 hace 5 años

Comentarios: Overall my experience ( i own 2 accounts) is really ok. The service and communication works quick and as well they find mostly a solution for problems. The service and quick response is more important for me then evera options.

Puntos a favor:

I like the easy to use software. Very easy to integrate to other platforms and mostly the function is 100% perfect. For customers also for me and my business.

Puntos en contra:

For a theater there are more events to integrate, then for a sport event. We have many different events. At the moment its not possible to integrate a place management that customer can chose their seats... Sometime its not easy to find the right event in the lists to integrate in. the websites because of much scrolling - and its not really easy to delete a event, just overwrite... Also to add a booking service charge to the customers at the checkout would be help us to make the price more transparent to the customers and our clients and arts...

Michele
Ceo en Italia
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Is good

5,0 hace 5 años

Puntos a favor:

The many possibilities of setting, the support.

Puntos en contra:

The voucher that the client receive is not good for the Italian style

Hagen
General Manager en Alemania
Restaurantes, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best booking software we know

5,0 hace 7 años

Comentarios: Coordinating our cooking classes in our several stores has always been an enormous administration effort for us. For example the decentral payoff of all the cash payments. Bookingkit conducts this all in one software. Now, the payment comfortably takes place via our website. In that way, we now have less expenses with our payoffs. The coordinators and myself are very pleased with bookingkit.

Peter
Owner and Manager en Alemania
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Nice Booking System.

5,0 hace 5 años

Comentarios: Its a nice software that will help you to sell tickets as a small activity operator and save work.

Puntos a favor:

The software has a good looking and clear customers friendly front. As well the back office is easy to operate for staff members.

Puntos en contra:

It's great for selling tickets for events and courses but not so flexible for rentals and private tour options.

Stwfano
Owner en Italia
Animación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very good service

5,0 hace 5 años

Puntos a favor:

Very good booking system, really smart and easy to use with the telephone

Puntos en contra:

Sometimes has some problems to connect and goes on stand by

David
Junior Marketing Manager en Alemania
Alimentación y bebidas, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Highly effective tool and great customer success team

5,0 hace 7 años

Comentarios: We do regularly events in our muesli shops, where we sell individually designed organic mueslis and porridge and let our customers try new products. Before we used the tool Bookingkit, we had a lot of organizational effort: people called to ask if there are still vacancies, we had to send confirmation mails, manage our calendar of events, control the payments and so on and so on. With Bookingkit everything runs smoothly and saves us plenty of time we can effectively use for actually preparing and realizing our tasting events.

Puntos a favor:

- saves us lots of time - relatively easy to handle after getting the introduction from the very helpful custmer service team - a lot of helpful features like voucher integration - almost real-time payment

Puntos en contra:

- quite complex: when we started we did not oversee all funtions and were a bit lost. but their customer service is super-helpful!

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Not an easy or client friendly booking system

2,0 hace 6 años

Puntos a favor:

The customer support tried very hard to fix all bugs, problems and incompatibilities with MAC and general issues but in the end the negative outweighed the positive and issues were simply never solved.

Puntos en contra:

For an expensive system that does not allow you to personalise your pdf invoices easily, vouchers were not very nice and the look of the booking kit system that is sold to you in the beginning is simply not client friendly (too many bugs). If you want it to look decent you need to pay for someone to do an API integration if you dont have in-house programmers.

Zoubir
Administrateur en Bélgica
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Politique aggressive d'augmentation des prix et de retention quasi forcée de ses clients

1,0 hace 5 meses

Puntos a favor:

Le contact avec une ancienne employée de la société qui n'en fait malheureusement plus partie.La qualité/prix dans le passé. Mais ce n'est plus d'actualité.

Puntos en contra:

Le service client n'est plus orienté client mais semble chercher à maximiser ses revenus par des politiques d'augmentation de prix déraisonnables et par un service beaucoup moins personnalisé et beaucoup plus automatisé dans le cadre d'une politique rigide et contraignante pour le client.

Frank
Owner en Suiza
Deportes, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

BE CAREFUL with trial accounts, they charge you!

3,0 hace 4 años

Comentarios: I opened a trial account with bookingkit. While testing I found out that many functionalities are not activated within the trial account, so I clicked on activating the more advanced functionalites, e.g. resource management, which I needed to test as well. Some days after entering some test bookings, I received an invoice for bookings I made via bookingkit. I was surprised and contacted bookingkit to let them know that I only have a test account and they should please cancel the invoice.
What I had to learn then was a joke to me: by activating the resource management functionalities, they reverted my trial account into a payable acount! Without any clear hint or pop-up, they just do it.
I contacted bookingkit, but they are just not willing to cancel the invoice .... I am now in a very frustrating email conversation with them to try to get rid of this annoying invoice. Instead of behaving customer friendly and understanding that trial accounts chould not be charged, they sending me invoice reminders and refuse to cancel the invoice.
Usually if something like this happens already during the trial phase, one can imagine what happens if you are a real customer ...
So my recommendation is: fingers away from bookingkit trial accounts!
As this case is ongoing actualy: I will post another comment once I found out if bookingkit continues to enforce payment of the unjustified invoice, or if they understand that charging for trial accounts is a no-go.

Puntos a favor:

Looked promising in the beginning, until I had to learn that they are charging for trial accounts

Puntos en contra:

Bad customer service, lack of functionalities re resource management

Doreen
Manager en Alemania
Alimentación y bebidas
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Our experience with bookingkit

4,0 hace 7 años

Comentarios: In collaboration with our partner bookingkit, we can offer an efficient software to our cooking schools. With bookingkit and its easy-to-handle administration, we can save a lot of time for our clients. That way, they can focus on their core business cooking.

Puntos a favor:

Offers all functions we need. Very helpful insights in marketing & sales and finding new customers by reaching out to relevant platforms

Puntos en contra:

Sometimes we could not find important functions as they were "hidden". Bookingkit could give us more regularly updates when they change or improve something in their software.

brieuc
gérant en Francia
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great software, some improvements for easy use

4,0 hace 5 años

Comentarios: cool

Puntos a favor:

Easy to use and set up, mind relieving regarding the booking and follow up of those. Great functionnalities

Puntos en contra:

The help page is not available have to contact the support very often Few uneasy things on the use of the interface (calendar comes back to today all the time), booking details hard to read regarding number of pax Unable yet to set a minimum number of person for an event to take place (if one person on the event I have to cancel myself)

Linda
Sales Manager en Alemania
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Bookingkit Review

4,0 hace 5 años

Comentarios: yeah :) all stuff is really friendly and wants to help

Puntos a favor:

I like most the flexibility. However sometime it would be cool if feature requests would be decided quicker

Puntos en contra:

Some feature request take really long to be decided and implemented

Elena
Emlpoyee en Italia
Vino y licores, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good Idea!

3,0 hace 5 años

Comentarios: We receive custumers from Bookingkit. They are happy: it's a garantee for them.

Puntos a favor:

It's very easy to use. You can work without surprises. The customer is not worried to use it and they are sure about the product. You can have your personal instrument to work, without any problem

Puntos en contra:

We have no problem with this software. I would like to receive mail in Italian.

Jacqueline
Parfumeur en Alemania
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review super

5,0 hace 5 años

Comentarios: I am very happy they work hard to help us!

Puntos a favor:

Easy use the improvements personal service thy all ways grow

Puntos en contra:

Non cons until yet i am ver happy with them .. may be a little expensive

Arnd
Tour guide en Alemania
Organización de eventos, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Koelletour

4,0 hace 5 años

Puntos a favor:

Informations about new bookings. To see how many people booked my events

Puntos en contra:

The tutorials inside are not confirm with the product

Julian
Guide en Alemania
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review about bookingkit

5,0 hace 5 años

Puntos a favor:

bookingkit is easy to use and have the most Functions for the money

Puntos en contra:

bookingkit has no function to block dates with no costs

Polina
Titolare en Italia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Positive experience

4,0 hace 5 años

Puntos a favor:

Price is reasonable. Statistics are good. Easy interface.

Puntos en contra:

Hard to reach tech assistance, long attendance for the reply

Kevin
Eventmanager en Alemania
Organización de eventos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great support!

5,0 hace 5 años

Comentarios: I save a lot of time and money, my customers enjoy a great comfort.

Puntos a favor:

It's a powerful tool and the support is unbelievable good!

Puntos en contra:

A multiple selection when processing appointments of one day could be helpful. But this is very specific and would be only a good addon.

Usuario verificado
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

easy and efficent program and staff

5,0 hace 5 años

Puntos a favor:

Really nice how it's involved in my website. Really easy and in accordance with my website style. Also, communication with other tourist OTA is important for me to manage only one agenda. The Staff, CSRs were really kind to me! Thanks, guys!

Puntos en contra:

I think it misses a title when I manage my products, but they give the possibility to tell them. Even if they don't change the view, I like the possibility to communicate the problem on the software in a clear way. Maybe they will adjust it in the future

Antonella
CEO en Italia
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good software to sell our cooking lessons

4,0 hace 5 años

Comentarios: Not being connected to a CRM

Puntos a favor:

Easiness to use, very good customer care

Puntos en contra:

It is a little costly as "cost per resevation" if the value of the lesson you are selling is moderate

Vladislav
owner en España
Deportes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Pros and cons

3,0 hace 5 años

Comentarios: Experience is greate,
price is not
i would give 5 out of 10

Puntos a favor:

1) easy to use 2) a lot of statistical data 3) a big range of different functions 4) good support 5) user-friendly dashboard

Puntos en contra:

the price is unreasonably high, monthly payment + booking fee + online payment fee.....seriously, why. For another website I am using bookun which has a lot of functions and features as well, and they charge 0.02 cents per client that's it. I will use bookingkit for some month more because i like the software (dashboard), but i am pretty sure i will switch for bookun or other chipper platforms.

laurent
cooking chef en Francia
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Bookingkit Review

5,0 hace 5 años

Puntos a favor:

easy to use, matching everything about customers demands

Puntos en contra:

still need some improve about inplementing all kind of websites some browsers are not compatible with the reserve button