Opiniones de Automox

Sobre Automox

Automox es una plataforma de gestión de parches basada en la nube: la higiene cibernética moderna para aumentar la confianza y la seguridad de todos.

Descubre más sobre Automox

Puntos a favor:

Very easy to implement and maintain. Automox is customizable with Grouping of devices and different types of policies.

Puntos en contra:

There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.

Valoraciones de Automox

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,8
Funciones
4,5
Relación calidad-precio
4,8

Probabilidad de recomendación

9,3/10

Automox tiene una valoración global de 4,7 estrellas sobre 5 según las 55 opiniones de usuarios de Capterra.

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Filtrar opiniones (55)

Nathan K.
Nathan K.
Sr. Network Security Engineer en EE. UU.
Usuario de Linkedin verificado
Seguros, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Finally a software deployment tool that just works

5,0 hace 3 años

Comentarios: We had a very successful POC which showed how much time we would be saving using their platform.
Automox can automatically deploy patches endpoints need for OS or third-party applications.
I'm also very excited about the features they will be adding to their platform.

Puntos a favor:

I love how responsive the product is for being agent-based. Multi-platform support makes it easy to use one product for your patching and software deployment needs. Automatic scanning which uncovers which patches are needed for installed applications/OS. Their live dashboard makes it easy to determine the level of compliance. Their built-in live chat makes it easy to connect with Support to resolve issues.

Puntos en contra:

Their current reporting makes for troubleshooting deployment issues difficult sometimes but their support is top-notch and I've been told this is being addressed as is on their roadmap.

Respuesta de Automox

hace 3 años

Thanks for the great review, Nathan! We're glad to hear you're having a great experience with Automox. Reporting updates are absolutely on the roadmap. Stay tuned for exciting reporting updates coming soon!

Chris D.
Head of IT en RU
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Excellent patch management tool, that needs better dashboards and integrations.

5,0 hace 8 meses

Comentarios: It's been a blessing, especially now all our workers are allowed to work remotely as much as they like. Without it, we'd have a real problem managing patches and enforcing certain system settings that used to require a VPN connection (sometimes rarely connected) or being in the office.

Puntos a favor:

It's really easy to use and configure, which is great when you're a small team with a limited budget, but the thing I love most is that it's cross-platform, so we don't need 3 or 4 tools, scripts, or manual updates to manage all different Operating Systems and applications we use.

Puntos en contra:

The dashboard is, well, pretty ugly, and doesn't really offer any customisation. I'd love to see UI update and custom charts based off search criteria.

Courtney K.
IT Manager en EE. UU.
Relaciones gubernamentales, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Tickets will go unanswered

3,0 el año pasado

Comentarios: The tool was great at first but when we tried to patch devices we kept having errors. The help desk takes weeks to respond and they can't seem to get issues resolved. There's too much back and forth and issues not getting fixed.

Puntos a favor:

The dashboard is nice and allows a user to see what devices need to be patched.

Puntos en contra:

The Help desk is hard to get in touch with. The help desk takes a long time to respond to issues. They need to manage a better help desk. Tickets go unresolved for weeks or months and devices can't be patched.

Jason B.
IT Manager en RU
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Exactly What We Needed

5,0 hace 4 meses

Comentarios: It has been a good experience and their teams are very helpful and responsive.

Puntos a favor:

It covers the most popular software packages on the market and allows us to address anything not picked up it our other products

Puntos en contra:

Needs more APi to some of the other platforms we use but they are always willing to accept and add others to their list.

Mike M.
IT Director en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Automox

5,0 hace 2 años

Comentarios: Outstanding. Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out. They stayed on top of the ticket until it was resolved.

Puntos a favor:

As a very small department with hundreds of computers with various software packages installed, I needed a way to top-down see the patch cadence. Automox was quick to deploy and quick to start getting results that I could take action on.

Puntos en contra:

The core patch anagement features are great, but since there's an agent there may be some additional capability that could be added: Send message to user, shutdown computer, uninstall software, etc.

Respuesta de Automox

hace 2 años

Thanks for the review Mike! We do actually have the ability to do the things you listed in the Cons section using the Worklets feature. Check out the Worklets category on our community where we have Worklets to send messages, shut down computers and remove unwanted software. If you need help getting a Worklet written to accomplish a task, please reach out to us and we're happy to help.

John P.
AVP, Information Systems en EE. UU.
Seguros, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Streamlining and simplifying our patching strategy in a "Do More with Less" world.

5,0 hace 3 años

Comentarios: Automox has significantly reduced our time it takes to patch our systems. We also are patching additional risks that were difficult to cover with other products. The result: A better security position for the company based on the risk reports we present to our executive leadership and risk committees.

Puntos a favor:

This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market. The biggest "like" though is that it has significantly reduced the risk of our company based on the reports we run from our vulnerability scanning.

Puntos en contra:

UI continues to need some improvement; however, they do publish updates regularly.

Respuesta de Automox

hace 3 años

Thanks for the great review, John! Time to patch is a critical metric we believe more organizations need to understand and act on to ensure they're reducing security gaps. We agree that the UI needs some attention, and we've been actively working on some pretty cool updates. Stay tuned!

Abhilash R.
Director of IT en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Perfect for mixed environments

5,0 hace 2 años

Comentarios: I wish I had signed up for Automox earlier. It has reduced my department's overhead regarding maintaining updates quite a bit.

Puntos a favor:

Where to start -- > Easy deployment > Can be used as a basic inventory management system > Integrates with Crowdstrike Falcon > Windows computers no longer need to be in the network to receive updates from the server > Can be used to replace Jamf for Macs since this handles Mac updates as well > Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well > Excellent admin interface and dashboard

Puntos en contra:

Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys

Usuario verificado
IT Manager en EE. UU.
Usuario de Linkedin verificado
Educación superior, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Game Changer!

4,0 hace 3 años

Comentarios: I found Automox at a conference and purchased about two weeks later. The team has been great to work with and stayed in touch, unlike so many others that disappear into the night after the PO is signed.

Puntos a favor:

It took me nearly 20 years in I.T. to finally find a patch/update solution that I liked and that actually worked. In most simple terms...Automox just works! Setting up Automox itself was trivial. Installing the client is one of the easiest clients. After that...check in periodically, approve patches, and rest easy...because for once you know your systems are actually patched. Plus you have reporting for management without any extra effort.

Puntos en contra:

It needs to grow more. Right now it still doesn't support 100% of our software, including some heavily used well-know titles. Support for other software needs to grow by at least 10x if it's going to have a chance to succeed. The software deployment piece also has some kinks to work out.

Respuesta de Automox

hace 3 años

That's for the great feedback! We agree that supported software needs improvement and are actively working on it! If you're open to it, please send our Support team (support@automox.com) the software titles you would like to see as it can help us prioritize our list.

Manoj M.
Manoj M.
CEO en India
Usuario de Linkedin verificado
Servicios de información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simple software that continues to get better

5,0 hace 4 años

Comentarios: The software is simple and rollout is seamless, the console ensures we know whats going on for updates on our inhouse and cloud servers, this relieves a lot of manual work which we used to do on the boxs to keep them upto speed with windows updates.

Puntos a favor:

Constant upgrades, good service and clear communication.

Puntos en contra:

Lack of formal inventory planning, they are getting there but I dont think its a priority yet, however at the print point automox is a great value.

George T.
George T.
Lead Tech - Operations Engineer en EE. UU.
Usuario de Linkedin verificado
11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great product. Easy to use and deploy. Phenomenal Customer Service.

5,0 hace 4 años

Comentarios: Automated patch management for my end-users. Peace of mind for my team and I knowing that we do not need to manual patch systems.

Puntos a favor:

Organization deployment is quick and painless. Current UI is lightyears ahead of the previous version which makes navigation easy and logical.

Puntos en contra:

Small UI quirks here and there. Scheduling is not as exact as I would like. All of which is on their road map.

Alan S.
Alan S.
Founder en EE. UU.
Usuario de Linkedin verificado
Software informático, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Set it and forget it!

5,0 el año pasado

Comentarios: 10/10 would roll this product out everytime someone needs to do automated patch management for small/medium businesses.

Puntos a favor:

Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready. Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent. If they decided to go into the MDM space for mac management, that would double their value proposition.

Puntos en contra:

The scheduling is still relatively naive, it will reboot your computer during a zoom because there's no "benefit of the doubt" if you miss their pop-up notifications. There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.

Danny R.
IT Specialist en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Awesome product

5,0 hace 3 años

Comentarios: Automox is the first patch management software I've used that I can trust to get the job done without babysitting. That said I did take 4 months of babysitting to prove to myself that I can finally relax, a little, and not worry about the job getting done.

Puntos a favor:

Fast, Reliable, easy to configure and very easy to use.

Puntos en contra:

The only issue I've seen so far, not really a problem just an annoyance, is when you sort by "Group Membership" it sorts the pages separately instead of truly sorting by the column. Like I said, just annoying.

Respuesta de Automox

hace 3 años

Hi Danny! Thank you for your awesome feedback. We hear on you on your frustrations with around group membership sorting have it on our roadmap to solve! Glad to hear you like our product and it's very easy to use!

Corey D.
Network and Systems Admin en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Possibilities are endless - Not just an update platform

5,0 hace 3 años

Comentarios: It's been a delight working with the software and the Automox team themselves. They're a great bunch that truly understands the needs of their customers. Solid A+

Puntos a favor:

Windows Updates were our only priority when finding a solution, but once I realized the potential of what they had on their roadmap... I was hooked. Windows Updates/Software Patch Management/Custom policies/Reporting/Live dashboard.... It is a hefty tool that I plan to take advantage of as long as possible. They're always improving and adding features, and they take customer feedback very seriously. I've seen features fixed/updated or even features I've suggested on their roadmap within a week of discussing.

Puntos en contra:

Originally, dashboard performance was hit/miss. It has improved a lot since then, and they're still working on further improving performance.

Respuesta de Automox

hace 3 años

Thank you so much for the feedback, Corey! We appreciate the grade on our work and are excited to hear your experience has been excellent! We are constantly improving performance and are glad to see you noticed as well as the features we add. We're excited for the future and to work more with happy users like yourself.

David T.
IT Manager en RU
Formación profesional y coaching, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cloud based patch management ideal for multi-site and remote users

5,0 hace 3 años

Comentarios: I have seen a big improvement in patching remote systems and laptops over the last two years. The cost involved with Automox is offset by the time that would have been wasted on WSUS and the non-profit discount is a great help.

Puntos a favor:

The software is simple to deploy and requires little attention once installed, but ensures excellent endpoint visibility. If you consider patching to have the same importance as endpoint security, you need a tool like this to see the patch status of your endpoints and servers.

Puntos en contra:

You need to remember to delete retired endpoints from the console.

Respuesta de Automox

hace 3 años

Well stated, David! Thanks for your input and we agree the retired endpoints reminder is a great idea. We will add that to some other discussions around our roadmap.

Zachary E.
Zachary E.
Senior Technology Support Admin en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great Patch Management Unrivaled Reliability

5,0 el año pasado

Comentarios: Great. We haven't found another solution that enforces patch policies as reliably as Automox, let alone making manual approvals of patches as easy as it is.

Puntos a favor:

Powerful patch management and proven reliability. Excellent reporting and policy enforcement.

Puntos en contra:

Software deployment can be slightly more complicated than some other solutions as it does require some scripting to complete the process. However, it is worth noting that scripting process isn't terribly difficult and is well documented.

Brendan O.
Information Security en EE. UU.
Seguros, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Trifecta - Mac, Windows, Linux management

4,0 hace 3 años

Comentarios: Even though it is new, I am impressed. Any new start up would be crazy not to give this tool a look. Any IT shop that is cross-platform should give them a try too.

Puntos a favor:

The requirements of my management tool were hard to fill: support the 3 major OS client flavors, be run as an SaaS offering, and it must not depend on Active Directory. I was surprised to find all 3 requirements were near impossible to find, heck even 1 of the 3 was a challenge, 2 seemed impossible. Then I stumbled on Automox - all 3 boxes checked. The test drive was simple - and powerful. The tool is fast too! Once a client is installed it is mere moments until a complete hardware/software inventory is reported in the console, and policies are ready to be deployed. Need software to go out to a Macbook, Windows laptop, and Linux rig? It can do all three.

Puntos en contra:

The solution is new - and still working on features. It isn't buggy as you might expect, but it lacks great reporting, and a few features I would love to see. However they do respond to requests, and they do share their roadmap with customers. So I know some of the drawbacks are already on the way to improvement.

Respuesta de Automox

hace 3 años

Thank you for the feedback, Brendan! We're excited for the future of reporting among other areas we're focusing our efforts this year.

Gregory D.
Managing Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Life Saver

5,0 el año pasado

Comentarios: We deployed Automox to help patching and maintaining of almost 100 computers and 15 servers onsite and cloud based. Most of the staff has been in a hybrid work scenario office/remote so the old methods of updates were time consuming. Automox was also easy to implement in our BYOD environment. Saved a huge amount of time. We tried other solutions or modules in our RMM but they required constant work. We spend much less time administering Automox.

Puntos a favor:

Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.

Puntos en contra:

Don't have a con so far. I haven't had a bad experience yet.

Daniel G.
Systems Administrator en EE. UU.
Museos e instituciones, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simple and Stable Patching Solution

5,0 hace 3 años

Comentarios: Great, zero complaints. Support has been excelent, the one time I needed to contact them (which was due to my lack on knowledge rather than an actual issue.)

Puntos a favor:

Easy UI to Learn, Easy to setup Patching Policies, Easy Install Process, Fast and Knowledgeable Support, Fast UI Load Times.

Puntos en contra:

Possibly too simple for companies that want more hands-on control with patching.

Respuesta de Automox

hace 3 años

Thank you for the great feedback, Daniel! We're happy to hear you're having a great experience and see the value of the hands-off approach. As for more hands-on control, we have some features on our roadmap to address this!

Usuario verificado
Senior IT System Administrator en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Automox - SaaS Patch Management for IT teams

5,0 hace 3 años

Comentarios: Due the fact that we have globally multiple locations and are workforce is also remote, Automox solve many issues which we had before to keep our computers up to date and patch against the latest security threats. We had tried few products and none of them was so simple to use, deploy and get to business ion very short period of time for our IT team.

Puntos a favor:

Simplicity of deployment, not requirement of long training to get use to it, cross support for Windows/Max and Linux. Ability to patch system that are remote and not physically in the office.

Puntos en contra:

In beginning there were not many features and no SSO support -- this has been quickly added into the product in very short period of time.

Respuesta de Automox

hace 3 años

Thanks for noticing our new features, we appreciate it! We have more coming, stay tuned!

Mark S.
IT Analyst en EE. UU.
Administración gubernamental, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Automox - Easy to implement and maintain.

5,0 el año pasado

Comentarios: The ease of use is what brought us to Automox. They haven't disappointed.

Puntos a favor:

Very easy to implement and maintain. Automox is customizable with Grouping of devices and different types of policies. The types of policies include the standard types of patches, plus things like required software , and more detailed scripting via Worklets to do just about anything.

Puntos en contra:

Not really any dislikes. They continually rollout features and improvements. These can tracked by viewing the product roadmap.

Gary D.
Junior Security Analyst en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Timely patching, and save time!

5,0 hace 3 años

Puntos a favor:

It reduces the amount of manual work I have to do on users machines to ensure they are patched and up to date. I can easily identify when critical patches come in and inform users what's happening, creating that great user experience.

Puntos en contra:

The notifications have been slightly problematic for us as users do not know what is updating (on the basic patching licence). Office has sometimes just shut down in the middle of a user doing work. This could be addressed in the full version by creating custom policies for certain high-touch products/software packages. Reboot notifications could do with being more obvious to the user, who is highly likely to simply click it and not pay attention, though this is not direct failing on Automox's part. A small change in wording may help change the impact ("Install now" vs "Install and reboot")

Respuesta de Automox

hace 3 años

Great feedback, Gary! Thank you! We're happy we could save you time and keep your machines patched and up to date. As for your thoughts on the notifications, we agree and appreciate your input here. We have notifications on our roadmap and look forward to hearing more from users like yourself down the road.

Usuario verificado
Director of IT and DevOps en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best in market OS agnostic cloud native patch/vulnerability remediation solution.

5,0 hace 4 años

Comentarios: Fully solved our need for patching/vulnerability management. Full stop.

Puntos a favor:

Automox's laser focus on patching/vulnerability remediation makes beats multifunction competitors who try to do too much and fail in multiple areas. If you're looking for patching stop and try Automox now.

Puntos en contra:

Reporting has made huge improvements in the last year but still has room for improvement. They're also adding 3rd party software but currently don't have wide coverage.

Tina B.
Chief Operating Officer en EE. UU.
Usuario de Linkedin verificado
Banca, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Program updating made easy!

5,0 hace 3 años

Comentarios: The interaction is the Automox customer service is great; any question I have had has been answered quickly and concisely.

Puntos a favor:

The Automox program has made my life so much easier. The installation and set up process is extremely easy; once you add your servers and workstations, set up groups and assign the IP addresses to the group, you are finished. The reporting is easy and clear and the notification process is as easy as checking a box and reading the email!

Puntos en contra:

I have not found any cons. My experience with Automox has been wonderful.

Respuesta de Automox

hace 3 años

Thank you so much for the great review, Tina!

Nathan K.
Director of IT en EE. UU.
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Automox Review

5,0 el año pasado

Comentarios: Great product. Anticipate using it beyond its intended lifecycle. Made life a lot easier and a lot simpler.

Puntos a favor:

Ease of use. Easy to setup and deploy. Cost is effective. worked great during the beginning of the Pandemic when on-prem update services had major drawbacks.

Puntos en contra:

Integration with AV was tiring. Troubleshooting software deployment packages.

Darrell Q.
Support Engineer en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy cloud management for updates and patches for OS and software

5,0 hace 5 años

Comentarios: Gives us an overview of computer updates and problem computers

Puntos a favor:

Easy to deploy with group policy and has an easy to read dashboard that makes it simple to spot problem computers. Supports multiple organizations without having to use different logins

Puntos en contra:

Takes time to learn the new interface after major updates, does not have an obvious alert when you run out of endpoint licences