Opiniones de Lucky Orange

BEST app to understand why your customers aren't converting

Puntos a favor:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Puntos en contra:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

It helps me to optimize our website smoothly.

Comentarios: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Puntos a favor:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Puntos en contra:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Alternativas consideradas: Hotjar

Razones para elegir Lucky Orange: smooth visitor recordings facilities.

Razones para cambiar a Lucky Orange: Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

Lucky Orange is a Critical Tool at a Great Price

Comentarios: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Puntos a favor:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Puntos en contra:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Amazing Product! Heat-mapping made easy : )

Comentarios: The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

Puntos a favor:

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Puntos en contra:

Back-tracking of data for heat mapping is only possible for 60 days!

Alternativas consideradas: Hotjar

Razones para cambiar a Lucky Orange: Pricing majorly & associated capabilities.

A very intuitive heatmapping software that does it all!

Comentarios: It's been a good experience and I'm glad I made the switch from another competitor.

Puntos a favor:

How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

Puntos en contra:

I think some recordings or stats are missing. It doesn't pick up every user.

Alternativas consideradas: Crazy Egg

Razones para elegir Lucky Orange: It had a terrible heatmapping experience and kept making us put in custom code in order for the tracking to happen properly.

Software anterior: Hotjar

Razones para cambiar a Lucky Orange: It was more affordable and had all the features we were after.

Great insights with right amount of simplicity

Comentarios: I use it to see site traffic analytics and measure the site engagement from my top prospects.

Puntos a favor:

A Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.

Puntos en contra:

Nothing so far. I started using the software about 3 months ago.

Valuable Asset for CRO

Comentarios: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Puntos a favor:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Puntos en contra:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Satisfied with the app

Puntos a favor:

I like the fact that you can view live visitors, view they're live shopping carts ect.

Puntos en contra:

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Simple Analytics

Comentarios: Overall, I've had a good experience with Lucky Orange.

Puntos a favor:

I like the user interface of the software. It's easy to navigate and has options to customize what you are viewing.

Puntos en contra:

Sometimes views aren't captured if the visitor clicks around your site too quickly. There is also a delay at times when watching views from visitors in live mode.

Budget analytics

Comentarios: Really good decent ux and delivers on most key fetures

Puntos a favor:

simple user interface an ability to finf vital data quickly, traffic sources

Puntos en contra:

pricing is decent except when you want to add more sites, Can get expensive quick

Great website monitoring and UX analysis tool at a great price

Comentarios: Easy to deploy, loads of features, great price.

Puntos a favor:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Puntos en contra:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Alternativas consideradas: Hotjar

Razones para elegir Lucky Orange: Better product, better price.

Software anterior: Hotjar

Great product with great customer platform

Comentarios: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.

Puntos a favor:

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

Puntos en contra:

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Best Value - Lots of features

Puntos a favor:

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Puntos en contra:

The new interface needs email reporting, no other complaints.

Best value website monitoring service!

Comentarios: The portal is user-friendly and well-designed, and customer service is quick to respond!

Puntos a favor:

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

Puntos en contra:

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

User usage recordings are the best

Puntos a favor:

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

Puntos en contra:

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

Best video recording

Comentarios: Good

Puntos a favor:

Their visitor video recording tool is the best on the market.

Puntos en contra:

Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.

On of the best softwares for website improvement

Puntos a favor:

It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design. In order tosee your sinkholes where your customers alrea leaving your checkout process.

Puntos en contra:

The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always.

A must have application for business development

Puntos a favor:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

Puntos en contra:

From our experience, everything was very easy to setup and use.

Solid heat-mapping and analytics tool

Comentarios: We have used the heat maps and recordings to redesign and prove out numerous page and entire website redesigns. Lucky Orange provides the factual backing to make decisions about user experience, and to verify that positive change has resulted.

Puntos a favor:

Hands down, the heat-mapping and recordings. They are integral parts of our user experience efforts to see how users are interacting with various pages on our websites and other digital tools. The heat maps are great for a high level glance, and the recordings let you literally watch what specific users were doing.

Puntos en contra:

The analytics are basically the same as what you will see on Google Analytics. There's just not much added value to sway you away from using Google's reporting, but there still a good bit here to keep you from absolutely having to login to both tools in many cases.

Easy to use, real time analytics

Comentarios: Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout.

Puntos a favor:

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

Puntos en contra:

There could be some prompts to easily get into certain milestones as opposed to having to navigate

A Heatmap That Overdelivers in the Best of Ways

Comentarios: It's been great. We're so glad to be using Lucky Orange. We've learned a lot about what our traffic is really interested in.

Puntos a favor:

It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.

Puntos en contra:

You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.

Want heatmaps for your ecommerce, go for lucky orange

Comentarios: It's affordable and best.

Puntos a favor:

Very easy to use interface and even the funnel feature is very useful for e-commerce.

Puntos en contra:

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.

Very good software!

Comentarios: Excellent!

Puntos a favor:

Easy to use and friendly UX framework. Functions also very useful and accurate.

Puntos en contra:

Maybe integrations could be more. They will update this soon I hope.

Very good App

Puntos a favor:

I can watch behaving of the customers which is very helpful for me and enable me to do improvements of my online store.

Puntos en contra:

Very happy with everything so far. Only set up some things as Funnels is little bit hard for me as I am doing everything by my self and don't have much experience with this.

Orange you glad you use heatmaps (and more)

Comentarios: I have loved this software and am considering adding it to all of our organization's websites for the upcoming year. It is reasonably priced and you get so much out of it for both web and marketing strategies. It had helped build a much richer story beyond our Google Analytics dashboards!

Puntos a favor:

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration. We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great. We are considering how this can help us reach and connect with our visitors.

Puntos en contra:

It feels invasive (on behalf of the visitor) at first. There's a lot revealed in watching users in real-time. The information we've learned has been crucial to fixing our website though. A strong and transparent privacy policy is a must with this product.