Sobre HubSpot CRM

HubSpot CRM es el CRM 100 % gratuito, flexible e intuitivo que encantará a tu equipo de ventas.

Descubre más sobre HubSpot CRM

Puntos a favor:

Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.

Puntos en contra:

Now I am stuck with some defined items that are inaccessible.

Valoraciones de HubSpot CRM

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,4
Funciones
4,3
Relación calidad-precio
4,4

Probabilidad de recomendación

8,5/10

HubSpot CRM tiene una valoración global de 4,5 estrellas sobre 5 según las 3.305 opiniones de usuarios de Capterra.

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Filtrar opiniones (3.305)

Alfredo P.
DIRECTOR GENERAL en México
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

BUENA PLATAFORMA CRM

4,0 hace 2 años

Comentarios: He tenido una buena experiencia de uso hasta ahora, si recomiendo la versión gratuita, pero tener en cuenta que escalar a un plan completo tiene un costo demasiado elevado.

Puntos a favor:

Me gusta que integra muchas funcionalidades interesantes y puedes iniciar con la versión gratuita de por vida, la cual ya es bastante útil para dar seguimiento a prospectos y vendedores.

Puntos en contra:

El precio de su plan anual que incluye todos los módulos es realmente caro e imposible de pagar para un profesionista independiente o una empresa pequeña. Tal vez HubSpot esta enfocado a medianas y grandes empresas.

Jorge enrique G.
Propietario en EE. UU.
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

No tiene tiempo de atención al cliente

4,0 hace 2 años

Comentarios: No entendía muy bien su funcionamiento, y solicité una orientación demostración por parte de hubspot. Se me dio un día y una hora. Cuando llego el día y la hora estuve esperando, después de quince minutos me comuniqué para saber si tendría la orientación o no, y la ejecutiva molesta me dijo que no tenía tiempo, que me estuvo esperando a la hora y que nunca llegue. Le mostré y le envie el mail de la cita y me dijo que era en el horario de ella -y del lugar donde ella estaba, era una hora menos en México- sin embargo jamás me dijo a las 11 horas de mi lugar, no a las 12 horas de México. Una contestación muy grosera y fría, siendo que nunca se especificó lo del huso horario, sin embargo me sirvió como experiencia para conocer el CRM de Agile. No creo que todos lo ejecutivos sean así, tal vez solo era una persona que no le gustaba su trabajo.

Puntos a favor:

Su base de conocimientos es realmente buena y al parecer el producto parece muy atractivo en lo planes empresariales.

Puntos en contra:

La atención al cliente para soporte, orientación o solución de dudas no es la adecuada o tienen personas que no les gusta su trabajo.

Norberto B.
Norberto B.
Sales manager en México
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Imposible multiplicar con este CRM en version de paga

3,0 el año pasado

Comentarios: Las versiones de paga no estan completas. Por ejemplo te dicen qie puedes llevar una lista de objetivos de ventas y al final solo te deja poner un objetivo. Te dice que puedes hacer reportes y solo deja 10
Te ofrece automatizaciomes y lo mosmo esta limitado a cierto numero
Ademas los precios son en dolares y son por usuario. Entonces si tienes 5 usuarios en la version gratuita cuando piensas en hacer upgrade ya se va a 200 usd esa actualizacion y no todos los vendedores usan esas funciones

Puntos a favor:

El software es facil de implementar y tambien intuitivo, ademas tiene una academia y explican bastante temas sobre inbound. La mayoria en ingles Si requieres llevar un registro de los leads telefonos y formularios este software en la version gratuita ayuda muy bien con eso. Las aplicaciones de celular te permoten integrar tus llamadas y dejar revordatorios

Puntos en contra:

Su politica de precios no es acorde con poner un crm gratiito y luego cobrar tanto

Hamit A.
CEO en Nicaragua
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

El mejor CRM gratis

5,0 el año pasado

Comentarios: Este sistema está diseñado para pequeñas empresas, nos permite mejorar el control de nuestros clientes y nos ayuda con muchas otras tareas más.

Puntos a favor:

Las funciones del CRM eran exactamente lo que necesitábamos y las integraciones que tiene nos permitió conectar nuestro sistema de mensajería y guardar los contactos automaticamente.

Puntos en contra:

Por el momento no hemos tenido ningún problema con el software.

Rodrigo C.
Manager en Chile
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Hubspot general

4,0 hace 2 años

Comentarios: Me gusto , pero no pudimos mantener por el precio

Puntos a favor:

Están todas las soluciones bien integradas.

Puntos en contra:

demasiado caro, no tiene precio accesible para medianas empresas, puede cambiar mucho de precio con pequeños upgrades

Felipe M.
Director de Leadership Boost en México
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Hostigante

2,0 el año pasado

Comentarios: muy mala y hostigante. llenaba mi inbox de información inútil.

Puntos a favor:

teóricamente sería una herramienta de ahorro de tiempo y seguimiento a los clientes, pero me generaba más trabajo y menos resultados por lo que busqué otra opción para dar seguimiento a mis clientes

Puntos en contra:

sólo somos dos personas y yo hago el seguimiento a mis clientes. TODOS los correos recibidos en mi Inbox del mail recibía. 1. el mail, 2. un mail de Hubspot diciendo que había recibido un mail y que se iba a asignar a alguien y 3. un mail de hubspot diciendo que se había asignado el mail a mi. la mayoría de los correos no es de clientes, ni prospectos. Encontré esa funcionalidad frustrante y no la pude quitar. mejor decidí comprar otro sistema que pudiera administrarlo y no me hostigara tanto.

Alternativas consideradas: SalesUp! CRM

Razones para cambiar a HubSpot CRM: elegí SalesUp

Usuario verificado
Owner en Argentina
Usuario de Linkedin verificado
Internet, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Un gran CRM para la pequeña empresa

5,0 la semana pasada Nuevo

Puntos a favor:

Lo que mas me ha gustado de Hubspot CRM es que hay mucha información para utilizarlo en youtube

Puntos en contra:

Lo que menos me ha gustado de Hubspot CRM es que es poco intuitivo y a veces es muy grande para emprendedores.

Elizabeth W.
Elizabeth W.
Senior Director Of Digital Marketing en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Improve the relationship with your customers

5,0 hace 3 semanas Nuevo

Comentarios: It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.

Puntos a favor:

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Puntos en contra:

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Usuario verificado
Senior Product Manager en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

HubSpot: A Swiss army knife that costs less than an arm and a leg, initially

4,0 el mes pasado Nuevo

Comentarios: My experience has been great with HubSpot. The Free and Starter plans offers excellent values and functionalities. Instead of piecing numerous SaaS bits together, HubSpot is a one-stop shop that is backed up by a reputable company and a lively ecosystem. Its knowledge base is vast and I can usually find solutions on its FAQs or HubSpot Certified Group on Facebook. You cannot reliably claim that about other niche platforms.

Puntos a favor:

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Puntos en contra:

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Valerie H.
Project Manager en EE. UU.
Diseño, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall... Meh

3,0 hace 3 semanas Nuevo

Comentarios: If you're using hubspot for the advanced features (sales pipeline, MAP, etc) and just need a CRM to house some data, Hubspot CRM is ok. If you utilize your CRM in an in-depth way with custom fields & reporting, HubSpot may feel like a downgrade. It was also a huge lift for us to manually import every field into HubSpot. We had 3 -4 imports (to write data and then overwrite other data) per type of information from Zoho over to HubSpot it was very cumbersome and less than ideal.

Puntos a favor:

It houses all of our data and I do believe that the additional features (MAP & Salespipeline) are helping our sales and marketing teams to be more effective in their jobs.

Puntos en contra:

If you've used a true CRM before, you'll notice that hubspot was not setup as a CRM initially. It was an add-on that they've done an ok job at. If you use the CRM day in and day out - it's cumbersome. Data is housed in ways that makes a user click 3 - 4 times just to find a field. We had Zoho before moving to Hubspot. The data was held in a much more user friendly way and the reporting was more robust.

Avash K.
Avash K.
IT Director en Nepal
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to Use Popular CRM for Small Businesses

5,0 hace 2 meses Nuevo

Comentarios: Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.

Puntos a favor:

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Puntos en contra:

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Alternativas consideradas: Dynamics 365

Razones para cambiar a HubSpot CRM: Hubspot was recommended by many of my co-workers and also has a free plan.

Usuario verificado
CEO en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great CRM for startups

4,0 hace 2 semanas Nuevo

Puntos a favor:

I like the knowledge base HubSpot has built around their software. It helps a lot in maximise the value of it.

Puntos en contra:

The analytics in HubSpot is my least favourite feature. Very difficult to configure.

Alternativas consideradas: Pipedrive y Salesforce Sales Cloud

Razones para elegir HubSpot CRM: Because we wanted something more robust

Software anterior: Google Sheets

Razones para cambiar a HubSpot CRM: Because of recommendation we’ve got from the industry

Cheikh B.
Cheikh B.
CEO en Senegal
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A huge solution for good sales and marketing

4,0 hace 2 semanas Nuevo

Comentarios: HubSpot CRM gives me the ability to closely monitor my customers' behaviour. Once all the data is entered into the system, I start receiving notifications every time my prospects open their emails or click on a link or attachment. This makes it very easy for me to keep track of my prospects.

Puntos a favor:

Hubspot is a great tool for startups, free and powerful and very rich in complex features.

Puntos en contra:

It is the training time that is too long to be able to use certain features.

Alastar K.
Alastar K.
Marketing and PR Manager en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good but expensive

5,0 el mes pasado Nuevo

Comentarios: Overall good experience, customer support is included and I never have to wait long if I call in

Puntos a favor:

Solution works well if you use it as intended and for everything you can

Puntos en contra:

Solution has limitations requiring processes to be adapted to system

Alternativas consideradas: Campaign Monitor

Razones para cambiar a HubSpot CRM: HubSpot was the all in one solution which simplified things for the company

Thomas K.
Thomas K.
CRM Consultany en México
Usuario de Linkedin verificado
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best all-round B2B crm

5,0 la semana pasada Nuevo

Comentarios: I have implemented HubSpot for multiple companies and has always had the functionality the companies needed.

Puntos a favor:

Very thorough knowledge base. Easy to setup and maintain.

Puntos en contra:

Certain features like workflows require an upgrade and can be expensive for some SMBs.

Jordan M.
Jordan M.
Digital Media Specialist en EE. UU.
Usuario de Linkedin verificado
Medios online, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fantastic Free (and paid) CRM

5,0 la semana pasada Nuevo

Comentarios: It's easy to use, helpful and I recommend it to clients and they feel the same.

Puntos a favor:

They offer so much in their free CRM, and it's so helpful. As a boutique marketing and media business, it give me everything I truly need under their free tier and I love that.

Puntos en contra:

There are some automations that I wish were included in the free tier, but I understand why they're not.

Sergio D.
Sergio D.
Senior IT Consultant en Italia
Usuario de Linkedin verificado
Consultoría de gestión, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use, full-featured, powerful

5,0 el mes pasado Nuevo

Comentarios: I started using HS for my contact management and rapidly adopted it as a complete lead management solution, tracking all the actions (inbound and outbound) involving my customers, leads and prospects.
I also use it for periodical email campaigns and it allows to monitor the results in a clear and simple way.

Puntos a favor:

It is really easy to use, with a clear and comfortable interface, plugins to connect to email account (web, Outlook) and integrations with a hug number of external services (Zapier and the like).

Puntos en contra:

There's no mobile app, and this could be limiting in certain cases (especially for contact management)

Alternativas consideradas: Zoho CRM

Razones para cambiar a HubSpot CRM: Better interface, more features (at the time of choice)

Bryce M.
Marketing Director en EE. UU.
Producción audiovisual, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Free Version is great, but when you pay you really pay

4,0 hace 3 días Nuevo

Puntos a favor:

I got the starter pack for all, CSM, Marketing, Sales, etc. for a low price but you pay out the nose for marketing contacts and the value added isn't actually a whole lot. You could use an emailing service like ConstantContact or even a cold email service and get better value for monthly cost for marketing contacts.

Puntos en contra:

I originally set it up to be an all-in-one location for all my contact management but that hasn't been the case, though it HAS replaced A LOT of my platforms, it still hasn't yet replaced Monday.com. Also, there isn't an easy way yo separate out the CRM, like compartmentalize people who are receiving marketing compared to clients that are specifically sales. This means having two HubSpot accounts, one for marketing and one for sales and it's just a hastle. If they only made a user-level experience where you could effectively hide all the marketing contacts from sales until they become sales contacts, it would fix the issue. The main thing we use Monday for is because it's a light platform we can push all our sales cycles through for task management. Where as HubSpot still has a poor sales pipeline management system with updates that should have been done YEARS ago. I've seen people complaining about the "NEW DEAL" tag with all new sales deals since 2018 and it's still there! Crazy to me this pipeline system need aa revamp and it's not getting enough attention

Alternativas consideradas: monday.com

Razones para elegir HubSpot CRM: HubSpot seemed to be an all-in-one solution, but didn't pan out that way. Though it definitely replaced Pipedrive, couldn't replace Monday.

Software anterior: Pipedrive y monday.com

Razones para cambiar a HubSpot CRM: Ease of use, contact updating is easy and their support is great.

Michael H.
Michael H.
CSO en EE. UU.
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Implemented HubSpot Repeatedly

4,0 hace 4 semanas Nuevo

Comentarios: I have implemented HubSpot in 5 different places. It's the best one out there, and I have looked at them all. Their sales teams irk me... representative of a normally VERY junior and inexperienced staff... often felt like "it's all children working there" Overall -- it is still the best and easiest to use product in the space!

Puntos a favor:

Ease of use - it's obvious the way an iPhone or Google would be Easy Integrations Many capabilities and integrations Fast start - up and running in no time flat

Puntos en contra:

The sales team -- they just don't seem to really get Enterprise B2B CMO level folks... (in my experience!) They have gotten chincy with on-boarding... used to be "all you need", now rather restricted timing Customer Success people are good - but they're spread VERY thin with 100s of accounts

Alternativas consideradas: ActiveCampaign, Pardot y Marketo Engage

Razones para elegir HubSpot CRM: ease of use, integrations, functionality

Software anterior: Act-On

Razones para cambiar a HubSpot CRM: ease of use, integrations, reliability

Shan A.
Sales and Marketing Manager en RU
Productos farmacéuticos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great CRM with great capabilities and features

5,0 hace 2 meses Nuevo

Comentarios: We wanted a CRM in place for managing all our contacts and leads, Hubspot has helped us with managing all of our sales pipeline and conduct marketing activities as such as delivering great emails, landing pages and automate marketing activities.

Puntos a favor:

Lead management is the best part for us managing all the leads based on the lead scoring model in place. The CRM helps us manage our sales pipeline very effectively and helps us identify interested opportunities.

Puntos en contra:

This is a general one but it is expensive to use Hubspot for all small and medium size businesses, and also the reporting is quite basic.

Alternativas consideradas: Zoho CRM

Razones para elegir HubSpot CRM: It was the experience of the CRM manager which was towards Hubspot

Software anterior: Pardot

Eugene D.
Eugene D.
Project Manager en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best CRM for small businessess

5,0 hace 2 meses

Comentarios: Overall this is by far the best and easiest system to implement in a small business. It allows us at a low cost to track leads, manage contacts, and close deals.

Puntos a favor:

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Puntos en contra:

There are some features that are limited or not available depending on your level of membership plan.

Alternativas consideradas: Salesforce Service Cloud y monday.com

Razones para elegir HubSpot CRM: Tracking everything in excel became unmanageable.

Software anterior: Microsoft Excel

Razones para cambiar a HubSpot CRM: HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Pieter B.
Developer en Sudáfrica
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

HubSpot is Awesome!

5,0 hace 4 meses

Comentarios: Bad things aside, I genuinely love this product, so much that it is a running joke at my work. It is such a powerful tool that can do so much. I could write about everything it does and can do, but I don't think there is enough space here. So in short... I highly recommend HubSpot.

Puntos a favor:

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Puntos en contra:

I only have a few issues with the program. 1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though. 2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Alternativas consideradas: Salesforce Automotive CRM

Razones para cambiar a HubSpot CRM: Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.

Joseph W.
Co-founder en Canadá
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Perfect for our startup

5,0 hace 4 meses

Comentarios: Brilliant, the fact that we can start on a free plan and do so much makes us think that hubspot could be a really good long term partner for us.

Puntos a favor:

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Puntos en contra:

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Alternativas consideradas: Airtable

Razones para elegir HubSpot CRM: Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Software anterior: Google Sheets

Razones para cambiar a HubSpot CRM: We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..

Mike W.
Partner en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy, Simple and Affordable (as far as CRMs go)

5,0 hace 5 meses

Comentarios: Great. My recommendation would be to invest a few hours reading and watching HubSpot academy to understand how Lead Management and Deal Tracking works, set-up your dashboard the best you can and then go from there. Diving into without the initial investment will lead to a jumbled mess. HubSpot gives you a lot of powerful tools and features to help with the initial set-up

Puntos a favor:

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up. The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Puntos en contra:

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free. HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services. Also the dashboard isn't the most intuitive to set-up. All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

Alternativas consideradas: Pipedrive y Close

Razones para elegir HubSpot CRM: HubSpot had better recommendations

Software anterior: Streak

Razones para cambiar a HubSpot CRM: Cheaper, better, easier

Jill L.
Marketing Operations Specialist en EE. UU.
Envases y contenedores, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good value

4,0 hace 5 meses

Comentarios: HubSpot has worked well for us as far as contact management. With our sales and marketing team emails tied to the software, we are able to capture communication to all of our customer contacts. The only issue is that if other individuals are copied on a communication, they are automatically entered in our CRM. We could certainly turn that feature off, but then there is the issue of if sales/marketing would remember to log the important things or if they would get in the habit of not logging anything at all.

Puntos a favor:

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Puntos en contra:

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Alternativas consideradas: Dynamics 365, Pardot, Salesforce Sales Cloud y SugarCRM

Razones para cambiar a HubSpot CRM: Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.