Opiniones de HubSpot CRM
Por HubSpot
Media de valoraciones
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General4,5 /5
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Facilidad de uso4,4 /5
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Atención al cliente4,4 /5
Sobre HubSpot CRM
HubSpot CRM es el CRM 100 % gratuito, flexible e intuitivo que encantará a tu equipo de ventas.
Descubre más sobre HubSpot CRMMostrando 2814 opiniones
Usuario verificado
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 4/2/2020
"Great - the free version has a few limitations but is good for startups"
Comentarios: We use Hubspot to track multiple stakeholder relationships across multiple teams within our business. It works very very well to do this; the plug in for Outlook is okay at recording conversations, and as long as you update the data, it's a powerful tool.
Ventajas: Hubspot is pretty intuitive to use and set up, and reasonably customisable. We use the free version for now, but are considering paying to add functionality. It's great at tracking relationships and deals across teams.
Desventajas: The lack of built in reporting - I get that they want to monetise the product, but it feels a little sneaky to hold back all reporting until you pay for the add ons. Also, if you've filtered the view to find a specific data set, and then hit 'back', you have to re-apply filters, which can get old.
- Fuente de la reseña
- Publicado el 4/2/2020
Tyler S.
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Valoración global4 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio4 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 10/2/2020
"Best Free CRM"
Comentarios:
Overall it gets the job done and not too bad. I'd love to have all our email campaigns in the same ecosphere with HubSpot, but we do it for free on MailChimp and get more features. The organization of the Contacts, Companies, and Deals is great, you can even add a service ticket which is awesome.
We tried the paid version for the sales for a while and liked the automation, just don't think we're using all the features to justify using it, currently went back to free and working just fine. We are using the deals section as a sales pipeline with a built-in project pipeline to track our jobs wich works okay, for now, just a workaround till we find a better process. If Google purchases Salesforce though, we would be looking into that very seriously.
Ventajas:
Free.
Great tools that connect with your website, seeing data on what's being viewed.
Deals pipeline.
Forms that connect to your website.
Connects Contacts, Companies, and Deals amazingly.
Desventajas:
Once you get into the paid version, it's spendy, especially if you don't use all the features.
The products section isn't really feature-rich
doesn't work the best with Google, including drive.
Gmail add on isn't good.
The free forms don't give you the option to center your form on your website, so it's off-centered and has the HubSpot badge on it.
- Fuente de la reseña
- Publicado el 10/2/2020
Taylor B.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 18/3/2020
"Everything you could need -unless you need mobility."
Comentarios: Overall, I'd have to say my experience has been quite amazing. Their desktop/website side is strong and speaks for itself, but they need to work on mobility (and I know I've trashed-talked their mobile app a bit, but it does track some things, like phone calls and emails and such, which maybe that's all you need to do.. it'll do a great job there), we're in 2020 now and ain't nobody wants to be carrying around these massive laptops anymore.
Ventajas: There's tons & tons of features to love about Hubspot. The power of the platform, even the free version of it, is undeniable. Tracking customers, managing issues, following up with loose-ends.. it's all handled seemlessly here and it's so smooth you won't even notice the undoubtedly massive amount of effort that's been put into it. - Hands-down best feature? The issue Ticketing system.
Desventajas: As i mentioned in the title of my review here, mobility. The biggest issue i've had with Hubspot is the fact that i can't really use it outside the office, unless i pull my desktop and set it up in the back seat of my car.. because that's how bad their mobile app is right now. That being said, they have a long-running feature-request board that gets tons of comments asking them when they'll update their app to bring more amazing features to mobile, but that hasn't had a reply from them in almost a year now. - The main feature their app needs? The mobile Ticketing system.
- Fuente de la reseña
- Publicado el 18/3/2020
Patrick M.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 19/6/2020
"What's Not to Like!"
Comentarios: I was able to incorporate using the application for hr/hiring practices, clinical long term tracking of patient success, business development, and revenue development.
Ventajas: Hubspot is an incredible product which incorporates every aspect of sales and marketing and has so many integrations, that your success is unlimited. The CRM is fully customizable, the email marketing application has endless templates, you can import your entire website, do paid media and track all your campaigns and track all of your social media efforts as well. Don't even get me started on the reporting capabilities because they are endless. I want to see all contacts who have opened five web pages, completed a lead form, within the last three months, boom done. Segmentation, lists, snippets, automation, sequences for any process. Can you tell I'm a big fan!
Desventajas: The biggest problem you will have is getting your team to understand the full depth and functionality of the application. I wish I had more by in from the entire team, which is not the applications fault.
- Fuente de la reseña
- Publicado el 19/6/2020
Usuario verificado
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Valoración global4 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 28/6/2020
"Probably the best free cRM on the market"
Comentarios: absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.
Ventajas: Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.
Desventajas: Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.
- Fuente de la reseña
- Publicado el 28/6/2020
Usuario verificado
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 13/7/2020
"Easy to use & Constantly evolving"
Comentarios: Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.
Ventajas: Hubspot has a ton of amazing features. From sales to marketing to customer success, it can really support all the key aspects of a growing business. My favourite part other than the great UI/UX is that Hubspot seems to be constantly evolving and they tend to stay about 6-12 months ahead of us on many of the features they release.
Desventajas: Pricing per contact starts to get pricey if you grow a lot. We have had to "cut down" the size of our database because of all the outbounding we do.
- Fuente de la reseña
- Publicado el 13/7/2020
Joseph P.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 23/1/2021
"Nothing compares to HubSpot"
Comentarios: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.
Ventajas: Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!
Desventajas: I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..
- Fuente de la reseña
- Publicado el 23/1/2021
Usuario verificado
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio4 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 10/2/2021
"Easy, adaptable and scalable"
Comentarios: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.
Ventajas: Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.
Desventajas:
Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM:
- Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have).
- Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution.
- Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity
- Fuente de la reseña
- Publicado el 10/2/2021
Yann I.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 29/4/2021
"A solid tool to get started with CRM"
Comentarios: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).
Ventajas: I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.
Desventajas: The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'
- Fuente de la reseña
- Publicado el 29/4/2021
Rick H.
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Valoración global5 /5
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Facilidad de uso4 /5
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Funcionalidades5 /5
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Asistencia técnicaSin valoración
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Relación calidad-precio3 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/4/2021
"The benchmark for CRM"
Comentarios: The product was flawless but the cost of subscription just got out of hand.
Ventajas: Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM.
Desventajas: The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill.
- Fuente de la reseña
- Publicado el 1/4/2021
Dan B.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 21/5/2021
"Excellent CRM, vital for any sales/marketing team"
Comentarios: Information is linked perfectly, you can easily move from contact to lead to company. The activity tracker is incredibly useful, and contains everything useful to a sales/marketing team. Multiple users can easily access the information, and everything is logged by time/person.
Ventajas: Everything in this software is very easy to use, customize, and setup. Information is laid out in very intelligent ways, and everything is linked instantly when setup correctly. Contacts/Leads/Deals are all connected perfectly. Notifications provide excellent reminders of tasks, and notify me of any updates to customer information.
Desventajas: There isn't anything that I would improve, I haven't found anything yet that doesn't work perfectly.
- Fuente de la reseña
- Publicado el 21/5/2021
Smeetha S.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 4/6/2021
"The best CRM for running a high performing sales team"
Comentarios: Brilliant. Hubspot has amazing customer service and there are tons of helpful articles, downloadable guides, and anything else you could possibly need to succeed. The free tools are so amazingly helpful that you just want to pay them because of how much they help.
Ventajas: We loved the ability to set up our own sales pipeline after knowing the different sales stage of our clients. This helped the more successful sales representatives transfer their knowledge into the Hubspot system, so that other could benefit from the high performing sales techniques.
Desventajas: The paid version becomes very expensive to use and sales representatives find it difficult to add info for each stage in the pipeline. A more intuitive app would be helpful.
- Fuente de la reseña
- Publicado el 4/6/2021
Leandro N.
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Valoración global4 /5
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Facilidad de uso3 /5
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Funcionalidades4 /5
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Asistencia técnica3 /5
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Relación calidad-precio3 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 25/3/2021
"A potentially excellent business suite that is hobbled by its numerous pay walls."
Comentarios:
Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go.
However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline:
1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team.
In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.
Ventajas: The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.
Desventajas: The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.
- Fuente de la reseña
- Publicado el 25/3/2021
Eric r. B.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades5 /5
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Asistencia técnica4 /5
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Relación calidad-precio3 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 11/5/2021
"HubSpot CRM is excellent but they are modulizing features out, making it less powerful"
Comentarios: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.
Ventajas: HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.
Desventajas: HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.
- Fuente de la reseña
- Publicado el 11/5/2021
Gerhard K.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 23/6/2021
"Super easy to use"
Comentarios: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.
Ventajas:
Start using free, and scale up as you grow, that is relaxed
HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster.
By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.
Desventajas: It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.
- Fuente de la reseña
- Publicado el 23/6/2021
Javier H.
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Valoración global1 /5
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Facilidad de uso1 /5
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Funcionalidades1 /5
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Asistencia técnica3 /5
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Relación calidad-precio1 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 10/5/2019
"I hate HubSpot so much, it made me loose a lot of money!!!"
Comentarios: The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!
Ventajas: I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.
Desventajas: Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!
- Fuente de la reseña
- Publicado el 10/5/2019
Renato G.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnicaSin valoración
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 20/7/2021
"Awesome CRM for Small Business"
Comentarios: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.
Ventajas: Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.
Desventajas: Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.
- Fuente de la reseña
- Publicado el 20/7/2021
Brandon S.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio3 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 7/1/2020
"Intuitive and User-Friendly Without Being Overwhelming"
Comentarios: I was a critic of HubSpot before I was a strong supporter. It takes some time to understand the platform before you can fully see the possibilities. If starting a company from scratch, I would definitely put HubSpot CRM on the short list.
Ventajas: HubSpot focuses on simplicity and usability rather and competing for the most features or customization. The primary requirement of our CRM implementation project was ease-of-use and HubSpot has not dissapointed. And while there are limitations compared to other platforms, the feature set is growing all the time and we don't have to rely on third party integrators or developers. It is also easy to scale up quickly.
Desventajas: HubSpot has a strong culture and jargon. To truly understand the platform, you will need to learn to think like the HubSpot community which can use different terms and methodologies. The platform also seems to be biased mostly towards B2B service companies, however you can make it work for just about any type of organization. Also keep in mind that while the CRM starts as "free," the cost increases quickly as you leverage the other HubSpot "hubs."
- Fuente de la reseña
- Publicado el 7/1/2020
Kristi A.
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Valoración global5 /5
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Facilidad de uso4 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 8/10/2020
"Top-quality CRM with excellent features, just make sure everyone is on board"
Comentarios: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.
Ventajas: To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.
Desventajas: We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.
- Fuente de la reseña
- Publicado el 8/10/2020
Jorge enrique G.
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Valoración global4 /5
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Facilidad de uso2 /5
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Funcionalidades5 /5
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Asistencia técnica1 /5
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Relación calidad-precio4 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 2/10/2020
"No tiene tiempo de atención al cliente"
Comentarios: No entendía muy bien su funcionamiento, y solicité una orientación demostración por parte de hubspot. Se me dio un día y una hora. Cuando llego el día y la hora estuve esperando, después de quince minutos me comuniqué para saber si tendría la orientación o no, y la ejecutiva molesta me dijo que no tenía tiempo, que me estuvo esperando a la hora y que nunca llegue. Le mostré y le envie el mail de la cita y me dijo que era en el horario de ella -y del lugar donde ella estaba, era una hora menos en México- sin embargo jamás me dijo a las 11 horas de mi lugar, no a las 12 horas de México. Una contestación muy grosera y fría, siendo que nunca se especificó lo del huso horario, sin embargo me sirvió como experiencia para conocer el CRM de Agile. No creo que todos lo ejecutivos sean así, tal vez solo era una persona que no le gustaba su trabajo.
Ventajas: Su base de conocimientos es realmente buena y al parecer el producto parece muy atractivo en lo planes empresariales.
Desventajas: La atención al cliente para soporte, orientación o solución de dudas no es la adecuada o tienen personas que no les gusta su trabajo.
- Fuente de la reseña
- Publicado el 2/10/2020
Rodrigo C.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades4 /5
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Asistencia técnica2 /5
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Relación calidad-precio1 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 20/10/2020
"Hubspot general"
Comentarios: Me gusto , pero no pudimos mantener por el precio
Ventajas: Están todas las soluciones bien integradas.
Desventajas: demasiado caro, no tiene precio accesible para medianas empresas, puede cambiar mucho de precio con pequeños upgrades
- Fuente de la reseña
- Publicado el 20/10/2020
Alfredo P.
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Valoración global4 /5
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Facilidad de uso4 /5
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Funcionalidades4 /5
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Asistencia técnica4 /5
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Relación calidad-precio3 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 10/12/2020
"BUENA PLATAFORMA CRM"
Comentarios: He tenido una buena experiencia de uso hasta ahora, si recomiendo la versión gratuita, pero tener en cuenta que escalar a un plan completo tiene un costo demasiado elevado.
Ventajas: Me gusta que integra muchas funcionalidades interesantes y puedes iniciar con la versión gratuita de por vida, la cual ya es bastante útil para dar seguimiento a prospectos y vendedores.
Desventajas: El precio de su plan anual que incluye todos los módulos es realmente caro e imposible de pagar para un profesionista independiente o una empresa pequeña. Tal vez HubSpot esta enfocado a medianas y grandes empresas.
- Fuente de la reseña
- Publicado el 10/12/2020
Felipe M.
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Valoración global2 /5
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Facilidad de uso1 /5
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Funcionalidades2 /5
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Asistencia técnica1 /5
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Relación calidad-precioSin valoración
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/3/2021
"Hostigante"
Comentarios: muy mala y hostigante. llenaba mi inbox de información inútil.
Ventajas: teóricamente sería una herramienta de ahorro de tiempo y seguimiento a los clientes, pero me generaba más trabajo y menos resultados por lo que busqué otra opción para dar seguimiento a mis clientes
Desventajas:
sólo somos dos personas y yo hago el seguimiento a mis clientes. TODOS los correos recibidos en mi Inbox del mail recibía. 1. el mail, 2. un mail de Hubspot diciendo que había recibido un mail y que se iba a asignar a alguien y 3. un mail de hubspot diciendo que se había asignado el mail a mi.
la mayoría de los correos no es de clientes, ni prospectos. Encontré esa funcionalidad frustrante y no la pude quitar. mejor decidí comprar otro sistema que pudiera administrarlo y no me hostigara tanto.
- Fuente de la reseña
- Publicado el 1/3/2021
Hamit A.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades5 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 14/5/2021
"El mejor CRM gratis"
Comentarios: Este sistema está diseñado para pequeñas empresas, nos permite mejorar el control de nuestros clientes y nos ayuda con muchas otras tareas más.
Ventajas: Las funciones del CRM eran exactamente lo que necesitábamos y las integraciones que tiene nos permitió conectar nuestro sistema de mensajería y guardar los contactos automaticamente.
Desventajas: Por el momento no hemos tenido ningún problema con el software.
- Fuente de la reseña
- Publicado el 14/5/2021
Norberto B.
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Valoración global3 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio2 /5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 28/1/2021
"Imposible multiplicar con este CRM en version de paga"
Comentarios:
Las versiones de paga no estan completas. Por ejemplo te dicen qie puedes llevar una lista de objetivos de ventas y al final solo te deja poner un objetivo.
Te dice que puedes hacer reportes y solo deja 10
Te ofrece automatizaciomes y lo mosmo esta limitado a cierto numero
Ademas los precios son en dolares y son por usuario. Entonces si tienes 5 usuarios en la version gratuita cuando piensas en hacer upgrade ya se va a 200 usd esa actualizacion y no todos los vendedores usan esas funciones
Ventajas:
El software es facil de implementar y tambien intuitivo, ademas tiene una academia y explican bastante temas sobre inbound. La mayoria en ingles
Si requieres llevar un registro de los leads telefonos y formularios este software en la version gratuita ayuda muy bien con eso.
Las aplicaciones de celular te permoten integrar tus llamadas y dejar revordatorios
Desventajas: Su politica de precios no es acorde con poner un crm gratiito y luego cobrar tanto
- Fuente de la reseña
- Publicado el 28/1/2021
