Opiniones de Hostaway

Una app confiable

Comentarios: En general, mi experiencia ha sido muy buena.

Puntos a favor:

La app funciona muy bien y constantemente hacen actualizaciones que son muy útiles.

Puntos en contra:

Ha pasado más de una vez que, al actualizar la app, algunas funciones se ven afectadas, como las notificaciones o la velocidad con la que se actualiza el calendario y los chats. Pero con la siguiente actualización suele corregirse.

Alternativas consideradas previamente: Guesty

Razones para elegir Hostaway: HOSTAWAY ofrece más herramientas, una mejor sincronización y mejor atención al cliente.

Software anterior: Hostify

Razones para cambiar a Hostaway: Me pareció un precio justo por el valor que aporta, en comparación con Guesty que era mucho más costoso, sin ser verdaderamente mejor en términos generales.

Una herramienta que vale la pena

Comentarios: Muy positiva en general, todos están siempre en contacto para revisar cómo va todo :)

Puntos a favor:

su innovación constante, su atención al cliente y sus manuales

Puntos en contra:

hay algunas sugerencias que he enviado para ser consideradas como herramientas en el sistema, me han comentado que trabajan en ello pero aún falta que se reflejen

Gran plataforma

Comentarios: en general tengo buen uso y simplifica de manera significativa mi trabajo

Puntos a favor:

facilidad de uso y atención al cliente, también rápido crecimiento en cuanto actualizaciones etc

Puntos en contra:

en general todo bien, solamente los estados financieros se pueden mejorar para que de la cifra exacta que pagan o cobran las plataformas

Valoracion

Comentarios: Muy buena, el trato con margarita muy bueno

Puntos a favor:

Es muy completo, me dejó sincronizar y vincular muchos softwares

Puntos en contra:

Que no esta en Español, el ingles mes cuesta

Best ever

Puntos a favor:

El muy sencillo de usar, es muy completo y el soporte muy rápido lo super recomiendo

Puntos en contra:

Todo el USER GUIDE es en ingles y lo quiero en español

Great Experience with Hostaway

Comentarios: Very easy setup and communication, the dashboard is user friendly and intuitive

Puntos a favor:

Integration, expertise and overall simple setup of product

Puntos en contra:

I'm overall very happy with the product, just make sure you are comfortable with more advanced IT applications.

[sensitive content hidden] Onboarding

Comentarios: So far product has been game changing for my business.

Puntos a favor:

Customized onboarding support. [sensitive content hidden] my onboarding specialist new everything about the product and how to teach it from top to bottom. As he was really my only interaction with the company besides my sales rep, he really was 'hostaway' to me and did an incredible job setting me up for success with the software and also just helping to set the overall tone for hostaway as a company. Couldn't recommend him enough.

Puntos en contra:

Haven't found a 'con' yet. Product is really top notch for managing multiple properties across multiple platforms.

Alternativas consideradas previamente: Guesty y Hospitable.com

Razones para cambiar a Hostaway: My sales call was 1000% better with Hostaway. Price for onboarding as well as monthly was more competitive. Hostaway also had the best reviews on the web about the product.

Hostaway - good but painful!

Comentarios: We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

Puntos a favor:

Amount of Features Owner Statements Guest Portal Booking Engine

Puntos en contra:

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

Alternativas consideradas previamente: Guesty

Razones para elegir Hostaway: We moved from Hostify to Hostway due to the greater amount of features available.

Software anterior: Hostify

Razones para cambiar a Hostaway: We chose Hostaway over Guesty due the the price difference.

First class technology and support

Comentarios: Brilliant, a lot to learn but great support and running 30+ single handedly

Puntos a favor:

The technology and functionality is brilliant but without the customer support, I would have struggled and [sensitive content hidden] has been amazing.

Puntos en contra:

Living in a seasonal area, it’s necessary to snooze properties over the winter but you have to delete them or pay which is a problem as lose all the data

Alternativas consideradas previamente: Smoobu, StayFi y Wheelhouse

Razones para elegir Hostaway: PTK Connect, Pass the keys are a franchise who took a lot of money and had an over complicated system

Razones para cambiar a Hostaway: Best price with all the functionality I needed

First Onboarding Call

Comentarios: Ace Colonia was an awesome guide to show me the ropes of the platform and I can't wait for the rest of the onboarding sessions!

Puntos a favor:

All the tools and integrations seem very straightforward and streamlined once you know how to navigate the platform. Additionally, making your own website was literally just the click of a button

Puntos en contra:

Wouldn't say its a dislike there is just a ton of pages and tabs I need to familiarize myself with and it will probably take some time.

Hostaway Appreciation

Comentarios: Hostaway works well with us. The process is smooth although we are new to this platform, it provides us with many tools.

Puntos a favor:

Our hostaway boarding was with [sensitive content hidden]. He was extremely kind and patient with all our questions. He went above and beyond to answer all our questions and concerns. From Blend In Blue we rate [sensitive content hidden] with a 5star. He made our onboarding a pleasant experience. We greatly appreciate [sensitive content hidden].

Puntos en contra:

We find difficulties in contacting support and receiving replies that solve our issue.

Alternativas consideradas previamente: Lodgify

Razones para cambiar a Hostaway: We received excellent customer service from our first connecting agent.

Happy with my onboarding specialist [sensitive content hidden]

Comentarios: I have had a wonderful experience with Hostaway. They have all been very patient with me especially my onboarding specialist [sensitive content hidden] ! She has been great. She communicates well and explains every step in great detail. If I ever am confused about anything she always takes the time to properly explain until I am no longer confused. I always look forward to our google meet. [sensitive content hidden] has been very accomodating when I had to reschedule. I can not say enough good things about this lady !

Puntos a favor:

I like the fact they have a 24 hour customer service number.

Puntos en contra:

I can not say I like anything least because I love everything about hostaway!

Thank you, [sensitive content hidden]

Comentarios: Great service, fast and very knowledgable!

Puntos a favor:

I had the pleasure of working with [sensitive content hidden] when I called Hostaway support! [sensitive content hidden] was patient, knowledgable, and walked me through my problem step-by-step. Highly recommend!

Puntos en contra:

I am new to the platform, so some of the features aren't that intuitive to me yet.

NICE for the most part !!

Puntos a favor:

Hostaway is a nice program to use for the most part. Some things could be better.

Puntos en contra:

When they are adding things or changing things , Hostaway must think everyone is in IT Development and can move around the system rapidly. They need to " dumb down somethings " to make it more user friendly and remember , some of us users are only here couple times a month and NOT using it every day , so we forget some things. Most times I can not reach anyone via phone for a quick question.

Customer support like no other PMS

Puntos a favor:

Excellent support for any questions. The on-boarding process was super helpful. Our on-boarding specialist was FABULOUS!! Very knowledgeable and able to help us with all of our questions as we got going.

Puntos en contra:

The app needs more development as it is not as robust as it could be. Needs to include more of the features found on the desktop browser.

Better than all 3 that we tried (Guesty, Eviivo, Lodgify).

Comentarios: Friendly staff, easy and professional onboarding.

Puntos a favor:

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

Puntos en contra:

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

Incredible onboarding and features

Comentarios: Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.

Puntos a favor:

I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward). Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task. So far, everything syncs up well and on time!

Puntos en contra:

The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.

Alternativas consideradas previamente: Guesty y Lodgify

Razones para cambiar a Hostaway: Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.

So happy i chose hostaway for my short term rental business

Comentarios: 100% satisfied. best customer service that i have ever dealt with

Puntos a favor:

very professional and if i ever need anything they answer right away

Puntos en contra:

the only thing that they have no control over is the transfer of info to different platforms, some info goes and some you have to do manually. but that is controlled by the other platforms.

Alternativas consideradas previamente: Guesty Lite

Razones para cambiar a Hostaway: Great intro in the demo meeting, as well as great price for product

Simplicity and great support

Comentarios: Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock.

Puntos a favor:

The pros for me are the support team and response times to questions and issues and the simplicity of the tool and how easy it is to find things. I have used other software that was so complex that I would get lost easily but that isn't the case with Hostaway.

Puntos en contra:

The only negative I can think of at the moment is that the dynamic pricing tool doesn't have as many features as third party solutions at this time. But it is new to Hostaway so I'm hopeful it will be improving soon.

Alternativas consideradas previamente: Hostfully Property Management Platform

Razones para elegir Hostaway: The primary reason that I left was value for the cost and also simplicity of use.

Software anterior: Guesty

Razones para cambiar a Hostaway: Hostfully did not have enough features that I needed.

Really great solution for Short Term Rental automation

Comentarios: Very happy I switched to Hostaway. This will make managing my multiple Airbnbs much easier.

Puntos a favor:

Tons of functionality and very easy to use. It has everything from automation for all the major booking channels, to easy customization and setup on your direct booking site. It also has upcharges and cross sells and the ability to host clients pages.

Puntos en contra:

It takes a while to go through the onboarding but it's well worth it.

Alternativas consideradas previamente: Lodgify

Razones para elegir Hostaway: I needed more functionality and the ability to work with more booking channels

Software anterior: Guesty

Razones para cambiar a Hostaway: Seemed to have a more comprehensive solutions set.

[sensitive content hidden] is a ROCKSTAR at Hostaway!

Comentarios: Fantastic~! Love it overall! thank you

Puntos a favor:

I have been thoroughly impressed with the ease and functionality of Hostaway. The platform is intuitive, well-designed, and incredibly user-friendly. What has truly stood out to me, however, is the exceptional onboarding experience with [sensitive content hidden]. [sensitive content hidden] has been patient, kind, and incredibly knowledgeable, making the transition seamless and enjoyable. I am deeply grateful for [sensitive content hidden] support and for the outstanding service provided by Hostaway. Thank you!

Puntos en contra:

so far there is nothing that I would change!

Alternativas consideradas previamente: Hostfully Property Management Platform

Razones para elegir Hostaway: I didn't feel like Uplisting was doing a great job with making sure I didn't get double bookings and I also didn't love their lack of customer service

Software anterior: Uplisting

Razones para cambiar a Hostaway: customer service reviews and great product offering

Best channel management software

Comentarios: Very satisfied. I couldn’t manage my three properties across three channels without this software.

Puntos a favor:

The best thing they do is assist with the onboarding. All the other software tools don’t do much to help you get it setup. They stayed with me until I was fully setup. The support team is the bomb!

Puntos en contra:

Probably just how not all channels integrate the same way but not sure anything can be done about that.

Alternativas consideradas previamente: Guesty Lite

Razones para elegir Hostaway: They did not help me set it up and it wasn’t working correctly under the trial. It was causing more issues than it was fixing.

Software anterior: Guesty Lite

Razones para cambiar a Hostaway: Same as above, wasn’t working correctly and had zero setup help.

Hostaway is a great channel manager

Comentarios: I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.

Puntos a favor:

The control over rates and being able to manage across multiple platforms, we especially like the easy use direct website.

Puntos en contra:

the speed of messages. airbnb message come through a lot quicker but booking.com i find easier to use on their website than Hostaway. We would like some features automated, like financial reporting and even a way to link to something like Pocksmith or Xero would be amazing.

Hostaway is Best in Class!

Comentarios: 5 Stars! Excellent platform so glad I chose it!

Puntos a favor:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Puntos en contra:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

Very powerful tool with very good onboarding and support

Comentarios: its a very good product, its complex but so powerful with all these funtions, the onboarding was really good and Fatih helps me a lot to do all important settings

Puntos a favor:

very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best onboarding team ever

Puntos en contra:

translation to german (especially in the booking engine), some missing funktions for german market (adress and company name as standard field in checkin form)

Alternativas consideradas previamente: Lodgify

Razones para elegir Hostaway: missing functions, a little bit slow, not the right for more listings

Software anterior: Smoobu

Razones para cambiar a Hostaway: more functions, very fast, pricing, API,