Opiniones de Birdeye

Mi experiencia Birdeye

Comentarios: A sido buena asta ahora

Puntos a favor:

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Puntos en contra:

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Buenas forma de gestionar tu reputación en la red

Puntos a favor:

La facilidad de manejo y lo intuitivo que es de manejar

Puntos en contra:

No hay nada que no me haya gustado. Es un muy completo.

Best choice for review management platforms

Comentarios: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Puntos a favor:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Puntos en contra:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Effective tool to boost your online reviews and keep customers happy

Comentarios: Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration.

Puntos a favor:

The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

Puntos en contra:

I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

Terrible Review Company

Comentarios: Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!

Puntos a favor:

Nothing, the system does not work, and I hope people don't get stuck in the contact like me.

Puntos en contra:

Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.

Birdeye is fast and efficient!

Puntos a favor:

Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

Puntos en contra:

I have not experienced any cons yet, as this is a newer software to our company.

Customizable As Per Our Needs And Great Customer Support

Comentarios: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.

Puntos a favor:

The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly.

Puntos en contra:

They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure.

Birdeye: Efficiently Collect Reviews and Manage Customer Engagement

Comentarios: We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email.

Puntos a favor:

Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients.

Puntos en contra:

Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel.

Birdeye Review

Puntos a favor:

The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website.

Puntos en contra:

The packages available where you don’t use all the features and can’t cater the pricing to exactly what you just use.

Best in the Market

Comentarios: We love using the service.

Puntos a favor:

It is easy to use and support friendly.

Puntos en contra:

Sometimes it can take a few minutes for a message to be sent and received to a customer.

Great platform for getting positive google reviews

Puntos a favor:

I love being notified when I have a new review left about my business!

Puntos en contra:

I would like a little more training so I know about it’s capabilities

Birdeye is a fantastic platform that is practical and user-friendly

Puntos a favor:

It is quite handy to have reviews in one location and to have review answer templates thanks to Birdeye. With consumers outside of our area, communication and relationship maintenance have become quite simple. The ease of using a very simple system and being able to freely interact with any of my clients. With the help of this potent instrument, our Customer Experience department has undergone a thorough redesign.

Puntos en contra:

UI may occasionally get challenging. It's simple to operate once you get used to its awkward design. This complicates matters a little bit if a consumer selects the incorrect scale rating and intends to provide bad comments. It always comes as a surprise when the system or the website's layout is updated, and I have to relearn how to utilise it.

Great for Dentists

Comentarios: Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.

Puntos a favor:

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Puntos en contra:

Support is all about closing tickets and not really about fixing problems.

Surprise Value and Convenience

Comentarios: Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...

Puntos a favor:

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...

Puntos en contra:

No cons bc customization allows right sizing...

Great Software

Comentarios: Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.

Puntos a favor:

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

Puntos en contra:

The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.

Experience Management through BirdEye is an awesome experience

Comentarios: Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Puntos a favor:

BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Puntos en contra:

Switching from setup to campaigns could be easier.

Terrific Business Software

Comentarios: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Puntos a favor:

Review organization and management. Internet scanning for reviews.

Puntos en contra:

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Birdeye Feedback

Comentarios: Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used.

Puntos a favor:

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well.

Puntos en contra:

I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means.

Game Changer

Comentarios: We have been partners since 2015 and we encourage clients to use the Birdeye technology. Thank you for the quality work that you provide!

Puntos a favor:

Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted.

Puntos en contra:

It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated.

Greatest Investment for our Company

Comentarios: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Puntos a favor:

You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!

Puntos en contra:

Make it easier to log in from different browser engines.

Excellent Tool for Reputation Management

Comentarios: I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.

Puntos a favor:

The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.

Puntos en contra:

If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.

Why walk if you can fly!!!! Use Birdeye

Comentarios: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Puntos a favor:

The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically. One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Puntos en contra:

I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick. I wish I knew about Birdeye sooner. The sky will be the limit

Easy Review Capturing!

Comentarios: Exceptional service. The product functionality is ever expanding.

Puntos a favor:

The BirdEye tool makes it so easy for the reviewer to quickly and easily write 5-star reviews!

Puntos en contra:

No con. But I would love a social media post scheduling tool through The BirdEye Platform

Good for reputation management

Comentarios: For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.

Puntos a favor:

I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.

Puntos en contra:

We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.

Excellent Review Management Product With Extras

Puntos a favor:

Easy to setup and use. They have a large set of free resources to help you get the most out of their product. You can monitor just about every review site you can think of. It notifies you of reviews so you can easily reply to them. It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers. The reporting and analytics is easy to use and understand.

Puntos en contra:

as new features come out they usually cost extra and are not bundled in.