Opiniones de Geckoboard

Chat-based customer support second to none - friendly and inviting app

Comentarios: Stellar customer support, easy to use user interface, a lot of support for 3rd party analytics apps. App that keeps getting more features - app is alive development-wise and trustworthy.

Puntos a favor:

I believe the best aspect of the app is the in-browser chat support. I've received so much support and suggestions and advice from them that I've never experienced such prompt and helpful customer support before with any app. I've been asked to check out new features in a demo, too, which was wonderful - after a few months, the features in the demo were added to the app itself. I feel like there is a good reason to reach out to the customer support team and ask for features, as they seem open to them - this is not a company run by shark-like salesmen/saleswomen, but a developer-led company - where things that are difficult to do are eventually made easier to accomplish, and so on. I've received such stellar customer support from people and all others that I'm really quite awed. You're doing very, very well. I know Geckoboard will keep on becoming a better app, little by little, and that is a good feeling to have.

Puntos en contra:

There are limitations to Geckoboard - I might not always be able to find a solution that suits me the best way - there are always some ways to improve the workflow - but the way the customer support listens to use and implements features or provides help pretty much negates any cons I might have with it. One thing maybe is that I'm not able to "park" a dashboard so that it's settings are kept safe even though I have downgraded from two dashboards to one dashboard. And another is that there is no way to select multiple objects and copy them to another dashboard quickly. But my experience overall has been that if I ask for something, and it's not there, it might get implemented in the future. Another thing is that I was getting errors from MixPanel, but was not able to see what the error was - this is another thing that can be improved from Geckoboard aspect, it's not a con it's just a missing feature that could be implemented in the future.

Geckoboard simplifies what we need

Comentarios: Fantastic, they do not push hard on the sales front and support you right the way through. It's a great product, company and team.

Puntos a favor:

Ease of use, the ability to integrate with our other tools.

Puntos en contra:

Nothing. I spent time searching for a tool like this, and no one could do what I wanted, and then I found Geckoboard - easy with a great team.

It was good few years ago but now its fading away with higher monthly charges

Comentarios: I used them for few years and it was serving the purpose for me, showing analytics on big screen TV in our ecommerce command center. Out of nowhere, my billing department got an email on May 12th saying , we will change your monthly fee from $59 to minimum of $149 and I was given the option to cancel the subscription completely . I was a legacy customer and I was paying $59 per month for 35 dashboards. now 10 dashboard is going to be $149 and 30+ dashboard will be somewhere between $300 to $500 probably. I am not against price increases and I think healthy businesses should do this overtime to makeup for the inflation and increased cost. But I certainly dont appreciate it when you raise prices suddenly with a short notice, specially for customers who have been on your platform for many years. I signed up back in 2018 when your dashboards only had 2 colors . I feel like I need to get out of this platform now, as I dont think their platform is worth few hundreds a month. I wish they had increased their prices over time so we didnt have to migrate our command center elsewhere within few weeks.

Puntos a favor:

I can show my operational data to my team members and users in almost real time. It was great to show the unshipped orders, orders with problems and so on. customization was not that hard on basic data reporting.

Puntos en contra:

Sudden price increases which just happened for us. Data connectors are limited , they add new ones but not useful for us. they got rid of the iphone app too which was a big disappointment. refreshing takes a long time specially if you use salesforce reports/data. Text on tiles is very small, not the best solution if you want to show the numbers on large TVs. You can make the text Bold but that's pretty much it. We used our dashboard TV within 15ft away from our desk, so it was OK when we were sitting right Infront of TVs.

The Software for Sharing Live Data with all Employees

Comentarios: The overall experience using this software within our business has been quite a positive experience which resulted in cost savings for our business as well as having employees that feel more included.

Puntos a favor:

The reason why we decided to implement Geckoboard was due to the difficulties we were facing to share all data with all employees. Geckoboard has helped our business in keeping all employees up to data with all latest data from all employees. The software is very user friendly and one does not need to be very knowledgeable on software operating. Dashboard can be adjusted to your needs which is very effective.

Puntos en contra:

The only small issues faced were some error pop-ups which we encountered during the first few months of the implementation but it has now been a while since such an error popped up so it might have been resolved.

Culture setting and visual pleasure

Comentarios: Loving the software and it has bolstered company cukturebinbthebsmese that sales are seeing healthy competition. Production team is able to see their utilization and over productivity is on the up because everyone can see what is happening with their KPI live.

Puntos a favor:

Visual allows the company to see love data and company movements.

Puntos en contra:

Images are a little complicated to add and needs custom built creatives. Would be amazing if there were pre built templates to connect and simply add a photo etc.

Great Product and User Friendly - Missing some functionality features.

Puntos a favor:

User-friendly UX: One of the most significant advantages of Geckoboard is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, even for users who have no experience with data visualization tools. Its drag-and-drop dashboard editor allows users to easily add, remove, and rearrange data widgets, giving them complete control over the layout and design of their dashboards.Easy integrations/Data connectors: Geckoboard supports a wide range of integrations with other popular business tools, such as Google Analytics, Salesforce, HubSpot, and many others. This means that users can easily connect their data sources to Geckoboard and start visualizing their data in just a few clicks. The platform also offers a robust API that allows businesses to create custom data connectors and integrate Geckoboard with their existing systems.

Puntos en contra:

Limited customization options: Although Geckoboard offers a variety of pre-built data widgets, users may find that the customization options are somewhat limited. For example, some users may want to change the colors of their widgets or add custom logos, but these options are not always available.Unable to format titles: Another limitation of Geckoboard is that it does not offer much control over the formatting of titles. For example, users cannot change the font size, color, or style of their titles, which can make it difficult to create a cohesive and professional-looking dashboard.Limited functionality for developing dashboards: While Geckoboard is easy to use for creating basic dashboards, some users may find that it lacks the advanced functionality needed to develop more complex visualizations. For example, users may want to create interactive charts or graphs, but these features are not currently available in Geckoboard.Overall, while Geckoboard is a solid choice for businesses that need to create simple, straightforward dashboards, users who require more customization or advanced functionality may want to consider other options.

Easy dashboard solution.

Comentarios: The experience with Geckoboard will depend on an organization's specific needs and requirements, and it is recommended to carefully evaluate the tool to determine if it is a good fit for their data visualization needs. The ease of use and customization options, make it simple to create visually appealing and informative dashboards. Real-time updates and integration with multiple data sources are also highly valued features.Geckoboard can be expensive compared to other dashboard tools, and that it may have limited data storage capacity and data manipulation features.

Puntos a favor:

It is possible to create dashboards that automatically refresh. The people in the office love it because they don't have to look for a report in our CRM. The people in the warehouse don't have access to a computer so they love it. It keeps them on task and allows them to plan.

Puntos en contra:

Some of the integrations do not have enough support. We're working on the documentation for pushing our own data in, but it's a little hit-and-miss, but it seems to be going ok.

Great visualization tool for monitoring performance

Comentarios: It is convenient for stakeholders to see the performance without logging into Salesforce or other original platforms. It can connect different resources. Looks great when presented on TV.

Puntos a favor:

Easy to use, dashboards present great on the TV, connect with our Salesforce system perfectly

Puntos en contra:

It is a bit slow when edit each component

Geckoboard Overall

Comentarios: The overall experience as been good overall.

Puntos a favor:

The data visualization, API, automation and the screen share features.

Puntos en contra:

Some missing APIs and not enough colored option for the gauge widget.

Dashboard for my mid-size company

Puntos a favor:

- Easy to use data orchestration tool- Easy to define goals/KPIs used by the whole leadership team and ppl- Nice analytics dashboard (understandable data points)

Puntos en contra:

- At some point it's not sophisticated enough - if you organisation gets bigger, it's hard to have everybody around it and set the goals/orchestrate them/connect with all the data points. You will need something custom-made.

Enabling a data driven culture!

Comentarios: At some point almost 2 years ago we realized that we needed to make the information from our 30+ systems (used on a daily basis by different teams) accessible to everyone. It made no sense asking people to go into individual apps to run reports and/or look at data. After digging around for a while and toying with different solutions we can into Geckoboards which proved to be the best app for this. Why? Well because it solved our problem right then and there and required a minimal time to setup and to connect with our current systems (we have 10 that have direct integration with Geckboards and for the others we use custom widgets). We now have 14 TVs (48") scattered across the office displaying strategical information about our system, customers, performance, etc. Each dashboard is created taking in mind the teams that are around so that we can show the most relevant information. For example around the customer service team we display metrics from ZenDesk (customer service), Salesforce (sales / implementations), Basecamp (current implementations) and New Relic (application health). This has enabled our customer service team to know what's going on at any given point. On top of this Geckoboard has some great case studies (https://www.geckoboard.com/learn/case-studies/#.Vjy3b66rQUE) that you can use to learn more about how other organizations are reaching a higher employee engagement by using dashboards and a data driven culture. From a technical perspective we use Raspberry Pi (the newer ones) to power the dashboards on the TVs. In conclusion this is a great tool that has brought big changes to the company. I would strongly recommend it to anyone that's serious on sharing data with their team. Disclaimer: I have no relationship to Geckoboard other than being a VERY happy customer.

Puntos a favor:

- Out of the box integration with some of the most popular systems out there (almost 70 as of now). - Ease of use to setup the dashboards. Basically point and click. - Beautiful widgets that make looking at a dashboard enjoyable (if seen some things out there that give you nightmares when you look at them). - Advanced options that allow integrations with your own in house systems via simple JSON pushes or pulls. - Easy to setup rotation between different dashboards (they call them loops). - Excellent customer service.

Puntos en contra:

- I think that it's gotten a bit pricey (we signed up early on so we have a better price) for newer companies to jump onboard. - The documentation can be improved. Sometimes you add a Widget but you don't really know what parameters are used to pull the data behind the scenes. - Need to have more granular options in times between loops. Currently offer 10s, 20s, 30s, 1 min, 5 min. Should have an option to setup X minutes (or at least every minute for the first 10 minutes).

Excellent for TV dashboards

Comentarios: Overall if you are looking for a way to get metrics on a TV to drive team performance, this is perfect. If you are looking for a BI tool, look elsewhere.

Puntos a favor:

Geckoboard is very easy to use and get set up. If you have basic knowledge of data, you will be able to get metrics and dashboards created easily. They also have a wide variety of prebuilt dashboards. The metrics looks great and getting them up on a TV can have a huge impact on team performance.

Puntos en contra:

There aren't many options for working with your data but that's to be expected here. You really need to have your data in the format you want it displayed before you bring in into Geckoboard.

5-minute setup, but needs more filters

Comentarios: If you have TVs or monitors on your wall, you've already made an investment to get data in front of your team. Geckoboard is a great way to do this. It isn't perfect yet, but is still the easiest tool I've used to get data up quickly.

Puntos a favor:

Geckoboard was amazingly easy and fast to setup. We've had monitors in our office for years, but never fully utilized them. Geckoboard provided a very easy and fast way to get our data set up. It pulls from the other softwares we're using (Hubspot, Zendesk, Google Doc, etc.) and displays the information in a great format.

Puntos en contra:

You're limited to pre-determined fields of data that you an display without much editing (e.g. you can only display data points that Geckoboard has set up). The ability to edit what is being displayed is also limited, depending on the data point. I've also had an issue with knowing the timeframe of the data. For example, we display the % of inbound support calls answered under 40 seconds. I'm unable to define the date/time range (7 AM - 7 PM, last 24-hours, etc.)

An excellent tool, which offers immediate and actionable insights

Comentarios: A wonderful experience, both in terms of my experience with the product, and with the support provided. A great company indeed!

Puntos a favor:

The simplicity in connecting it to our tools in order bring our data to life.

Puntos en contra:

It does have limits to what data can be viewed, and the manner in which it can be viewed, but the core fundamentals are certainly present and accessible.

Great bit of software that enables us to share KPI's so they are visibile to all

Puntos a favor:

easy to set up, good customer service, used a raspberry PI to always display the dashboard

Puntos en contra:

More customisation with sizing and appearance

Love the UI/UX

Puntos a favor:

UI/UX is pretty good, which is a good thing as I use this product everyday to display critical KPIS to everyone on a screen.

Puntos en contra:

The custom widgets are pretty hard to communicate with - need custom endpoints. Plus it misses pie charts.

Phenomenal, reasonably priced metrics dashboards

Comentarios: Geckoboard is phenomenal, top to bottom, and their team is always exceedingly helpful when I reach out with issues or questions.

Puntos a favor:

My favorite part of Geckoboard is the easy of use and simplicity. It is truly plug-and-play, and with so many API connections.

Puntos en contra:

The only thing to complain about is the lack of customization until you reach a certain billing threshold, but I understand their thought process behind that and believe it keeps the product reasonably priced.

Super Product

Comentarios: fantastic product and company - software can be very user specefic - so i was wary it wouldnt do what i wanted. however it did and if anything left me wanting more of it!

Puntos a favor:

extremely easy to set up and deploy even for the most basic of admin. However support is instant and can immediately help you to gain more from the software

Puntos en contra:

for someone in the middle i would love a little more features with the interactive dashboard without having to chose the highest version / pricing

Ideal dashboard for the office

Puntos a favor:

We run two ASUS Chromebits with Geckboard in our office. It's a critical component for us to keep track of our Business intelligence as well as Server Performance. Coolest part is probably the custom data that can be fed in combined with the prebuilt widgets.

Puntos en contra:

The pricing is steep. And it is missing some widget components (connections) with AWS but that's just about it.

You get a dashboard! YOU get a dashboard!

Puntos a favor:

Who doesn't love dashboards? We were able to take our Zendesk data and showcase our customer service stats using Geckoboard.

Puntos en contra:

It's kind of confusing to use at first and doesn't always pull in all of the data, but with a little elbow grease (not really) we were able to get it to work for us.

Great dashboard tool!

Comentarios: We have been using Geckoboard to track the key metrics for our platform since early this year. We tried out a few different platforms before we settled on Geckoboard. We plan to continue using Geckoboard for a long time. Not to mention the improvement the dashboard has brought to our operations by focusing us on our key numbers in real time and having them available on the office wall and wherever our team is located around the world.

Puntos a favor:

Gecko was extremely easy to get set up on and start seeing real data immediately. The interface looks great and the cost is reasonable. It's accessible from anywhere and easy to share results.

Puntos en contra:

Most of the integrations are very easy to set up but you do need some developer time to pull internal data, which shouldn't really come as a surprise.

Make beautiful and super functional dashboards with Geckoboard

Comentarios: Displaying ONLY the data we want to display from google sheets to make it simple for our warehouse and production team to see critical stats.

Puntos a favor:

We use a data tool which is capable of creating very power dashboards and while we utilize that tool for many things, we needed a tool which would be simple enough for other departments to build dashboards themselves. We have several dashboards that pull data from several google sheets to create powerful dashboards that are displayed all throughout our production and warehouse locations. We love geckoboard!

Puntos en contra:

Like many things, Geckoboard can be a bit of a learning curve when importing data from excel or google sheets. Having knowledge in excel / sheets helps if that's where you're planning to import from.

Good product, but you can get same features for free other places

Puntos a favor:

Good overall dashboard showing all of the different KPI's that you are following. Great visual representation which some of the other tools out there are lacking.

Puntos en contra:

Seems expensive compared to what it can do. Especially as tools like Mixpanel and other competitors are doing their own dashboards.

Very useful

Comentarios: Good tool to check the stats from different services like GA and Pingdom. Must have for huge IT companies and sites with 1,000,000+ traffic. You can check everything you want almost in real time. 404 errors, sign ups, leads and sales.

Puntos a favor:

Customizable options Good design Option to share dashboard

Puntos en contra:

Sometime you need Zapier to get stats Huge price at this moment No auto setup for beginners

Good product

Puntos a favor:

Ease of use and the simplicity of setup

Puntos en contra:

Limited capabilities for adding more widgets