18 años ayudando a las empresas
a elegir el mejor software

Sobre CustomerHero

Software de encuestas flexible y fácil de usar I Creador de encuestas fácil de usar I Plantillas de encuestas listas para usar I Distribución a través de enlace, correo electrónico, código QR

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Puntos a favor:

Flexibility, ease of obtaining key data, service availability and support in each integration.

Puntos en contra:

I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system.

Valoraciones de CustomerHero

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,7

Probabilidad de recomendación

9,4/ 10

CustomerHero tiene una valoración global de 4,9 estrellas sobre 5 según las 174 opiniones de usuarios de Capterra.

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Filtrar opiniones (174)

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Gran satisfaccion.

5,0 hace 2 años

Puntos a favor:

Tiene una gran catidad de plantillas listas para utilizar esto agiliza el trabajo.

Puntos en contra:

Si navegamos entre proyectos es algo lento.

Piotr
Piotr
Senior Affiliate Manager en Polonia
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

professional and friendly

5,0 hace 7 años

Comentarios: Results E-mail marketing research

Puntos a favor:

The Startquestion platform is very easy for users and intuitiveness. The platform is very friendly for users. Support answers questions very quickly. They are very helpful.Highly recommended program.

Puntos en contra:

I did not find any functional bugs. The service should be a little cheaper. They do a great job!

Usuario verificado
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Smooth NPS tool

5,0 hace 3 años

Puntos a favor:

Easy of implementation; helpful team; clear UX for both clients and admins

Puntos en contra:

I have not identified any cons of the software.

Andrzej
Customer Experience Manager en Polonia
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Reasonable tool that does the job

4,0 hace 4 años

Puntos a favor:

Rankings which allows me to compare NPS score for different data sources.

Puntos en contra:

I have to filter each survey separately.

Usuario verificado
Usuario de Linkedin verificado
Automoción
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great tool to science research

5,0 hace 7 años

Puntos a favor:

+ Pulling data from repeat groups + Easy to use interface and export to excel. + survey interface + Ease to set up the tool.

Puntos en contra:

Maybe, the Nordic languages are missing.

Usuario verificado
Usuario de Linkedin verificado
Diseño, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

World-class support

5,0 hace 4 años

Puntos a favor:

— Tech Support — Easy of Use — Integrations

Puntos en contra:

Lack of advanced question types, eg. conjoint analysis.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Very easy, usfull and clear. I like this web very much.

5,0 hace 7 años

Puntos a favor:

I like the most way how looks results. Figures, pictures, diagrams etc. Questionnaire looks really professional and modern. It's easy to use for everyone.

Puntos en contra:

I'm very demanding client so it's hard to satisfy me, I find only one minus. Sometimes i have to wait to long for support.

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

My favourite tool for any kind of surveys / questionnaires

5,0 hace 5 años

Puntos a favor:

Value for money: plenty of question types & customisation possibilities for a fair price

Puntos en contra:

Haven't had any negative experience just yet!

Magdalena
Przewodnicz¿ca en Polonia
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Take advantage of the program. Recommendable. Easy to use, transparent inerface.

5,0 hace 7 años

Comentarios: Thanks to Startguestion we got a feedback from people that we help. As a result, we are aware of their needs and we are able to help them right away.

Puntos a favor:

We really like Startquestion. It is a useful survey platform, with a very easy to use interface. Highly recommended program. Thanks to Startguestion we got a feedback from people that we help. As a result, we are aware of their needs and we are able to help them right away.

Puntos en contra:

We would not change anything in the platform Startguestions. No issues to solve. Everything is fine.

Katarzyna
Katarzyna
Application & Technical Support Manager en Polonia
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Very helpful tool! It will do the job for you!

5,0 hace 3 años

Comentarios: I have not encountered any problems. I received all the help I needed, I know who to contact in case of problems. Just a good experience.

Puntos a favor:

It meets all my expectations regarding the creation and collection of data. Very useful ready-made questionnaire templates (I don't have to think up questions myself). It saves time at every step.

Puntos en contra:

I use the tool quite shortly, at the moment I have not encountered any problems.

Karolina
Karolina
Specjalista en Polonia
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Easy to use, great customer care, powerful tool

5,0 hace 7 años

Puntos a favor:

I really like Startquestion. I used it at my daughter's school. The report was very good. Great customer service as well.

Marta
Senior Research Analyst en Grecia
Educación superior, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A good tool for creating surveys with great support.

5,0 hace 3 años

Puntos a favor:

Quick help in case of problems, ease of creating surveys, intuitiveness.

Puntos en contra:

No more complicated solutions (e.g. more types of filtering by questions, dynamic display of questions instead of new sections, no possibility to easily do multilingual surveys, no possibility to do the same question for several groups, where there is only one answer in the cafeteria) answer with another word.

Beata
Director of Customer Satisfaction en Polonia
Seguros, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A lot of interesting functions and graphically attractive

5,0 hace 3 años

Puntos a favor:

Many various forms of questions, also in a graphic sense (this makes the respondent not bored) + ease of use

Puntos en contra:

I miss some features, most probably the ability to conditionally display individual questions (and not just pages). That way, even if I only have one question to be conditionally displayed, I have to put it on the next page.

Artur
Menager Tech Support en Polonia
Software informático, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

The best tool to collecting feedback

5,0 hace 3 años

Comentarios: A big plus for an intuitive user panel.
The price of the tool is competitive with others.

Puntos a favor:

The intuitiveness of this tool and the wide possibility of analyzing the results.

Puntos en contra:

It's hard to find things that I don't like about this tool.

Honorata
HR Business Partner en Francia
Productos químicos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Simple, intuitive, usable.

5,0 hace 3 años

Comentarios: Simple, intuitive, usable even by people who are not proficient in creating websites or other similar tools.

Puntos a favor:

The possibility of reporting and processing the results.

Puntos en contra:

I miss the option to attach a movie to the survey - not a link to the movie, but the short video file itself.

Julia
Scrum Master en Italia
Seguros, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Transparent and intuitive.

5,0 hace 4 años

Puntos a favor:

Easily accessible statistics that are transparent, personalization (adding a background in the survey), quick change of the order of questions. It has many useful functions.

Puntos en contra:

Difficulty in setting more advanced logic between questions.

Dorota
Sales Support en Alemania
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Visually attractive and professional surveys

5,0 hace 4 años

Comentarios: Invariably, I am very satisfied with the Startquestion tool, it has all the functions I need, it allows me to create transparent, visually attractive and professional surveys. Another advantage is the kind and always helpful support team.

Puntos a favor:

In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate the ability to download the results in several formats - from an Excel table to a ready report in Power Point.

Puntos en contra:

I did not have the opportunity to come up with an element that would not suit me or irritate me.

Dorota
Product Manager en Polonia
Medios de difusión, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Webankieta

5,0 hace 4 años

Puntos a favor:

User-friendliness, up-to-date design, easy adaptation to mobile devices and great customer support.

Puntos en contra:

Minor technical problems - reported to customer service on an ongoing basis.

Malgorzata
Employer Branding Specialist en EE. UU.
Banca, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

I am a satisfied user. It is functional and simple. You can quickly create a good looking poll.

5,0 hace 3 años

Puntos a favor:

Simplicity and clarity. I like this tool also because you can create skins and reuse or edit them.

Puntos en contra:

I would have to think for a long time, but I don't have time. I can't think of anything right away.

Aleksandra
Menager en Polonia
Investigación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Opinion

5,0 hace 2 años

Puntos a favor:

Product is easy to use, very intuitive, simple and friendly user interface.

Puntos en contra:

user is able to understand and use a design immediately

Agnieszka
Senior Brand Specialist en Polonia
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A very useful, easy-to-use tool

5,0 hace 4 años

Puntos a favor:

Multiple options of setting survey. Ease of use.

Puntos en contra:

It is not possible to bold / color the selected words in the question. In the case of questions with a similar weight and only one variable, such a distinction would greatly help in the quick understanding of the question by the respondent.

Agata
Senior HR Specialist en Polonia
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

my choice

5,0 hace 2 años

Puntos a favor:

intuitive tool extensive range of functionality advanced options for professional researchers efficient and quick service support

Puntos en contra:

no free option, not even for student research

Katarzyna
Coordinator of the Development Program en Países Bajos
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

I use Startquestion more often than FB :)

5,0 hace 4 años

Comentarios: In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers.

Puntos a favor:

It is easy to use, intuitive. It includes a ready-made report panel.

Puntos en contra:

There is nothing in particular I don't like.

Michal
Managing Partner en Polonia
Investigación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

It's great software

5,0 hace 4 años

Puntos a favor:

Simplicity of the tool. Ease of development surveys.

Puntos en contra:

I don't like the graphics a bit. It seems a bit outdated to me. But it's probably a matter of taste, and I don't insist. :)

Ewelina
Workplace Partner en Polonia
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

I recommend!

5,0 hace 3 años

Comentarios: I have been using webankieta.pl for several years, conducting surveys for my clients. It's a reliable tool with a clear interface that I'm happy with every time. Currently, when setting up a new company, I have also decided to buy webankieta.pl

Puntos a favor:

Ease of use, quick help in any problems.

Puntos en contra:

There is no cons for me. I'm very satisfied. For surveys which I conduct among my customers this software is ok.