Opiniones de Keela

Increíble software

Comentarios: Grata y sencilla el diseño y la interfaz de usuario están bastante bien implementados.

Puntos a favor:

Para empezar cuentan con un gran servicio al cliente,me agrada mucho la interfaz de usuario y lo sencillo que es desarrollar informes.Su sistema de gestión es muy sólido y estable.Es flexible y es exelente en la personalización del software.

Puntos en contra:

Es un poco difícil el aprender a navegar por Keela más sin embargo es comprensible ya que tiene muchas opciones disponible así que no tengo queja.

De los mejores software que e utilizado.

Puntos a favor:

Este software es uno de mis favoritos ya que fue con el que empecé a trabajar me acople muy rápido por lo simple y fácil que es utilizarlo pero eso no quiere decir que sea malo de hecho es muy completo ya que te permite visualizar cada transacción que se haga y ver que tipo de clientes son los mejores y darles seguimientos.

Puntos en contra:

Es una herramienta muy influyente en mi trabajo y lo único que le puedo dar son elogios cumple con lo que promete vale la pena siempre y cuando estén dispuestos a pagar su coste la recomiendo.

Keela for a small non-profit

Puntos a favor:

Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features.

Puntos en contra:

Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development.

Very satisfied with Keela

Comentarios: Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool.

Puntos a favor:

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM.

Puntos en contra:

There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality.

Some great, some just okay, basics are lacking!

Comentarios: Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously. That said, I wish I had made a different selection when choosing a new CRM. We're sticking with Keela for now in part because it is a huge undertaking to switch to a new database. If I could turn back time I would have chosen a more established company. If Keela is able to make some improvements to the basics they will have our business for a long time.

Puntos a favor:

When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable. For our needs, this was essential and it has lived up to my expectations in this area where many other options would not have fit our needs. The forms are beautiful and easy to customize. I like that it integrates easily with Paypal and Stripe. From a donor experience perspective, Keela is a huge upgrade from our previous CRM which was very important to us and a big reason why we switched. I've also found the customer support team to be responsive and helpful, and they seem to be constantly working on improving the platform which I appreciate! It never takes long to get a response and they will work with you to support you as much as you need.

Puntos en contra:

Surprisingly, Keela's basic functions are where it lacks the most. Accurate and easy to use search bar? No way. Intuitive reporting? Nope. Mobile functionality? None. I didn't even think to consider these features when making my selection because I assumed that all platforms would be at least decent in these most basic arenas and I was weighing the bells and whistles. Keela's bells and whistles are fantastic, but the basics are sorely lacking. I know it is a relatively new database so I'm optimistic that improvements will continue to be made.

A CRM that better fit our needs.

Comentarios: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Puntos a favor:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Puntos en contra:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Keela is better than most

Comentarios: Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.

Puntos a favor:

Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement.

Puntos en contra:

When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time.

Keela keeps us organized

Comentarios: Our team has used Keela on a daily basis to stay organized as a team, manage volunteers and donors, track goals, and send out communications. The customer support is great whenever we encounter an issue and we love that new features are continuously being added.

Puntos a favor:

Team access helps keep everyone on the same page regarding fundraising and communications. We love that we can see our volunteers, donors, campaigns and communications all in one place.

Puntos en contra:

As we grow as an organization and gain more contacts we need to pay more for our subscription which isn't easy. It's a tool we use daily, and at this point, we need this type of software to operate and stay organized, but it can be challenging to find funding that will cover the cost.

Keela rejects credit card payments for fund raising events/donations needed for operations, contacts messy

Comentarios: Extremely poor, there is no way to get timely human help. The program is not intuitive, contacts can't be cleaned up easily if there are duplicates (name of contacts are connected with company, company has a separate listing, deceased contacts can't be deleted, etc). By the time someone at Keela responds via messaging, our events are over and we've lost critical donors and contacts are frustrated. Bad for our brand of reliable legal service for the poor Looking again for better program like donor perfect maybe

Puntos a favor:

Our [sensitive content hidden] liked the clean look of the interface, but beyond that, as the [sensitive content hidden], I have no pro and keeping the program is no sustainable because it glitches with credit card payments, usually in the clutch of a big fundraiser. I've had it with this program.

Puntos en contra:

example: right now we're screwed by Keela. It stopped taking credit card payments in the middle of our fundraiser event. Totally unreliable credit card acceptance, Fundraising events need reliable links for donors, forms need to work without frustrating donors by rejecting all credit card payments. Our own tests of credit cards doesn't work. The form will work for awhile, and then we lose critical time and labor with all the calls that the link won't accept credit card numbers and we have to manually take payments. Its unsustainable.

Excellent way to manage donors and donations

Comentarios: It's a great data management system and I like that it is specifically geared to donations. The set up has been slow for me - just because I'm doing it as a volunteer and had to work on it in dribs and drabs, rather than a concentrated amount of time. Can't say enough good things about the support team - they are amazing. Overall - I'm very pleased that I chose Keela.

Puntos a favor:

The support is top notch. Their knowledge base is extensive, answering most of my questions without need to contact support. The videos produced to explain basic functions are excellent. But - when I can't find the answer - an email to the support team is answered within a day with just what I need to proceed.

Puntos en contra:

Setting up reports is not an easy task. But - still learning!

Amazing product and customer service support!

Comentarios: I enjoy Keela as I used Blackbaud Raiser's Edge for many years and it was horrible.

Puntos a favor:

The migration process was smooth and the customer service support is quick and efficient. It is also user-friendly and easy to for donations processing.

Puntos en contra:

The access form a mobile app/iPhone is not super easy. MFA process is tedious and slow.

Administrative work made easy

Comentarios: My overall experience with Keela was great.

Puntos a favor:

I love how easy it is to tract monthly giving and yearly renewable memberships. It really makes my job so much easier and less stressful. Emailing made easy and contacting members simplified. Everything is one place and I am no longer concerned of anyone falling through the cracks.

Puntos en contra:

Honestly I can't think of anything I don't like.

Lovely locally program!

Comentarios: We think it is pretty great!

Puntos a favor:

This is more than a CRM for us! This software created inspiration for building a journey for our donors and sponsors. It provides us with numbers at our finger tips and knowledge is power.

Puntos en contra:

There are some functions that are lacking intuitive UX for our team.

Great solution

Comentarios: Tracking contacts and donations and hopefully will expand more for e-blasts.

Puntos a favor:

Easy to use and very user friendly. Screens are managed and viewed easily. Easy to enter and log information (like contacts, donations and so on)

Puntos en contra:

Support (although very professional) only by email. Would prefer a phone support.

Great starter tool, needs more features for more mature orgs

Comentarios: This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers.
The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides.
I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize.
My first installation also provided a lot more data migration support, and the second one, I was on my own.
Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc.
For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems.

Puntos a favor:

Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions.

Puntos en contra:

It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped.

Keela Review

Comentarios: We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Puntos a favor:

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Puntos en contra:

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Great experience and meets many of our needs, but there's still room for improvement.

Puntos a favor:

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc. Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Puntos en contra:

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually. We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic. There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Game changer for our non profit

Comentarios: We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost.

Puntos a favor:

We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great.

Puntos en contra:

Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program.

Good "first-time user" system for basic needs

Comentarios: We had hoped to use Keela for grants and donation management, as well as the primary email blast tool to replace MailChimp and Salesforce. Our expectations exceeded the capabilities of the system. Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts.

Puntos a favor:

The project management tool is exceptionally well done and easy to use. It's the feature I use the most. The online donation/payment tool is also very well done, easy to set up and manage, and user friendly for both the administrator and the donor/payee.

Puntos en contra:

There are some significant limitations in the contact management tool. It is not designed to link or associate individual contacts (persons) with organizations. This creates some difficulties in parsing lists for email blasts and analysis. As a basic contact list, it's okay, but not adequate for our contact and donation tracking needs. The e-mail form is limited. There are not a lot of design features. It's fine for basic messages, but don't expect to get too fancy with the layout and design.

Accessible and cost-effective CRM for non-profits

Comentarios: This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect.

Puntos a favor:

The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus.

Puntos en contra:

Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged.

Not a CRM software package

Comentarios: We had thought to replace our CRM software with Keela, but trying to 'translate' the processes in place with Software ABC into Keela has not been totally successful. It may be that I am too used to the 'old ways' that I can't change. We originally bought Keela because of the receipt function and the hopes that we could replace our other CRM software. Changeover has been slow and we are really only using the receipt function in Keela right now.

Puntos a favor:

Keela integrates very easily with most other apps I am using . Paypal and Stripe are easy to set up; connects to Eventbrite too. Adding contacts is super easy, plain language categories and descriptions. Easy to connect contacts into groups (they call them 'families'). The software is geared towards use by a single point NFP agency. Can generate receipts for all monies that come in, assign them to a campaign or purpose, email the receipts and store them for retrieval, if necessary. Keela has always been on top of customer service questions. I have received prompt replies to every question I have made and the answers were always easy to understand and implement. Keela also regularly hosts online training sessions, and strives to improve their product to meet the needs of their users. Recent upgrades included a way to create a report of revenues received/receipted. that was a BIG help.

Puntos en contra:

As a software package created for single point NFP, it does not like that I work for an agency that provides services to other NFP organizations for an annual fee. I can't group the contacts into one organization and then make the organization the one that pays the annual fee (it needs to be attributed to a contact).

Customize Keela to suit your needs!

Comentarios: Keela has a fantastic team that is very supportive and willing to work with you - right from the initial meeting we had with the sales team, through integration and uploading all our data, to support as glitches were found... the Keela team is there for us!

Puntos a favor:

The ability to customize the program to do what we needed it to do. The main purpose is to send emails to our various stakeholders, ensuring the correct people get the correct messages and emails. Keela definitely lets us do this!

Puntos en contra:

It is a big expense for us! We continually monitor our numbers to stay within the contact limit allowed by our current level. The jump to the next level is outside of our budget so we need to ensure we don't go over.

Pros and Cons of Keela

Comentarios: This program is great. I'm only 6 months into this program. I would reccomend this to others. But it will take time to learn how to run it properly. I am still learning.

Puntos a favor:

Its easy to enter the contacts. Once you set up an e-blast, its easy to choose the recipients. Once you learn to create the e-blast letter, it looks great.

Puntos en contra:

It can be difficult to log in. It will redirect me from log-in to setting up a new account. It can be challenging to learn how to work the e-blast letters and setting up the campaign. Its difficult to get answers quickly. It takes a while to reach someone, and it usually is only email communication. It can be difficult to create the email body for e-blasts.

Best Nonprofit CRM out there!

Comentarios: Keela is the best do-it-all CRM for any nonprofit!

Puntos a favor:

Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well!

Puntos en contra:

There are things that I wish Keela did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things.

Good bang for your buck!

Comentarios: Amazing customer support and service. They go above and beyond to make sure their customers are happy and using the program to the full potential!

Puntos a favor:

It is such a great, simple to use CRM. I love that you can easily track all your donations, communicate with your donors, run reports, create forms to imbed on your website and it even sends out donation receipts!

Puntos en contra:

The one con would be that I can't create a form to sell a large variety of items. We sell gift cards as a fundraiser and would love to be able to create a form with all the cards and denominations we offer. This would allow us to be completely online with our fundraising. Also, the fact that it can only integrate with Eventbrite doesn't help us. We use different platforms like Auctria and EventCaddy and would love to see those integrated so we can essentially be using Keela exclusively for our fundraising.