Opiniones de Brushfire

Me gusta Brushfire

Comentarios: En general la plataforma es buena, permite realizar análisis de sensibilidad y optimización de modelos matemáticos.

Puntos a favor:

Brushfire es muy útil porque permite realizar análisis de sensibilidad y optimización de modelos matemáticos.

Puntos en contra:

Es una buena plataforma que resulta de gran ayuda.

Mi experiencia en Brushfire

Comentarios: En general he tenido una buena experiencia ya que puedes gestionar eventos virtuales o presenciales, enviar invitaciones, recordatorios, gestionar el aforo y las entradas.

Puntos a favor:

Me gusta que puedo crear y gestionar eventos virtuales o presenciales, enviar invitaciones, recordatorios, gestionar el aforo y las entradas.

Puntos en contra:

Al inicio puede tomar algo de tiempo aprender a manejar el software.

Mi opinión sobre Brushfire

Comentarios: Brushfire es muy buena herramienta puedes gestionar y analizar eventos virtuales o presenciales

Puntos a favor:

Lo que me ha gustado de la herramienta es que permite crear, gestionar y analizar eventos virtuales o presenciales

Puntos en contra:

Está muy bien no he encontrado todavía algo que no me guste.

So robust, yet so easy to use!

Comentarios: Amazing! We'll be using them again and again - and recommending them to others!

Puntos a favor:

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Puntos en contra:

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Absolutely Incredible.

Comentarios: My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Puntos a favor:

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Puntos en contra:

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

Comentarios: We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Puntos a favor:

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Puntos en contra:

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Excellent Event Management Tool

Comentarios: Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Puntos a favor:

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Puntos en contra:

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

Awesome customer service that backs up a great product

Puntos a favor:

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Puntos en contra:

Any problems I have had with it, customer service have always found a good soloution.

Why we switched to Brushfire

Comentarios: The customer service has been excellent. Thank you, Johan!

Puntos a favor:

The integration of registration form and payment platform was seamless.

Puntos en contra:

We had to rely on someone else to set up the initial registration form, so the timing was a bit out of our hands. However, the response time has been extremely good.

Does the (basic) trick

Comentarios: We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.

Puntos a favor:

Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.

Puntos en contra:

I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.

What A Great Team To Work With!!

Comentarios: We had been looking for something that would link to our Square account, and Brushfire exactly fit the bill for that! In addition to solving that problem, anytime I had a question or wanted our online forms to do just a little something different, the Brushfire team was willing and able to do what we needed in order to make our event a success! Great team!

Puntos a favor:

I loved the fact that our attendees could go online, choose the events they were going to attend, and pay for everything right then and there! It was awesome!

Puntos en contra:

I really didn't have any drawbacks to using this software!

Impressed

Comentarios: We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.

Puntos a favor:

The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.

Puntos en contra:

We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.

Just flat out Awesome Sofware and Support

Comentarios: BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful

Puntos a favor:

I like the Ease of setup and Reporting. the Customer support is Outstanding

Puntos en contra:

The Groups Function Needs to Be 1 and above not 2 The Documents could use a refresher

Brushfire has been such an incredible company to work with for all of our events!

Comentarios: It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :)

Puntos a favor:

We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

Puntos en contra:

There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

Support is a great quality!

Comentarios: Keeping track of attendees and campers and able to reports very quickly

Puntos a favor:

We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Puntos en contra:

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

Brushfire has made managing three distinct events - very easy and very organized.

Comentarios: The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.

Puntos a favor:

The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

Friendly. Allowed customization and always willing to work with us on new ideas or features.

Puntos a favor:

Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

Puntos en contra:

The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

Growing with our Organization

Comentarios: I have enjoyed working with Brushfire and having one customer service agent available to us ([sensitive content hidden]
) who knows our needs from working with us for several years.

Puntos a favor:

I like that Brushfire continues to grow and desires to meet the needs that we have.

Puntos en contra:

I think Customizable Reports need to add an AN/OR filter choice.

Awesom, easy, and perfectly suited to our needs!

Comentarios: We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

Puntos a favor:

The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

Puntos en contra:

A small learning curve for new users, however, tech support is available and goes above and beyond.

Exemplary service since 2005/2006

Comentarios: Our experience with this online ticketing service has been fantastic in every aspect. We have used this service every year for our major Christmas productions (2-3 shows). Response time to any requests for additional support or customization for our event needs is always immediate. They are exceptional in every way and we will continue to use this service for all our online ticketing needs, and will continue to encourage others in our organization to do so. Impossible to imagine another ticketing company providing the quality of product and service that Brushfire does.

Puntos a favor:

Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Puntos en contra:

Nothing comes to mind.

Have An Event? Brushfire IS the BEST Option

Comentarios: Brushfire has the most helpful staff. We had an amazing experience using this software. We have used other software like eventbrite and we had SUCH a better experience with Brushfire. They are affordable, helpful, and the sotfware is great.

Puntos a favor:

Easy to use . Functionality is amazing!

Puntos en contra:

At times it ran a little slow, but nothing too inconvenient

Outstanding Technical Support

Puntos a favor:

The team at Brushfire is incredibly responsive (and always has been). My organization has worked with them several times in the past, but recently my team needed some intense customization done for a project and the Brushfire team knocked it out of the park. We needed their help and they came through. Can't say enough about their development team or their company...you need Brushfire in your corner!

Puntos en contra:

There is nothing to dislike. Read on, reader.

These folks are AMAZING!!!

Comentarios: Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so discouraged but we now regret not starting with Brushfire. A great company!!

Puntos a favor:

From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!

Puntos en contra:

Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.

Ticketing for our events used to be a major stresser, Brushfire is the answer to relieve the stress

Comentarios: we have the ticketing process completely taken care of and do not have to worry about it for our events that require tickets

Puntos a favor:

The is all inclusive from start to finish and takes care of your ticketing needs from the beginning of the process all the way to check in

Puntos en contra:

the mobile experience needs to be a little more user-friendly as well as it would be nice to be able to see what is available in the diagram you send (make the diagram dynamic).

Brushfire Ticketing

Comentarios: Excellent service

Puntos a favor:

Excellent customer support. Every time we call or email with a questions. Brushfire is on it! We sell or distribute over 40,000 tickets for our Singing Christmas Tree and we're very pleased with Brushfire.

Puntos en contra:

it's all good