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Opiniones de RingCentral Contact Center

Sobre RingCentral Contact Center

RingCentral Call Centre ofrece capacidades omnicanal que permiten a los clientes decidir cómo quieren interactuar contigo.

Descubre más sobre RingCentral Contact Center

Puntos a favor:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch.

Puntos en contra:

Sometimes there is a small delay if you are working remotely.

Valoraciones de RingCentral Contact Center

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,3
Relación calidad-precio
4,1

Probabilidad de recomendación

7,9/10

RingCentral Contact Center tiene una valoración global de 4,3 estrellas sobre 5 según las 193 opiniones de usuarios de Capterra.

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Cesar
Gerente General en Perú
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

call center

5,0 hace 4 años

Comentarios: Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Puntos a favor:

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Puntos en contra:

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Sebastian
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Me parecio bueno

5,0 el año pasado

Puntos a favor:

Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba.

Puntos en contra:

tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente.

Katherine L.
Katherine L.
Founding Lawyer en EE. UU.
Usuario de Linkedin verificado
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great for Small Virtual Law Office

5,0 hace 6 años

Comentarios: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Puntos a favor:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Puntos en contra:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Darian
Team Lead of Internal Tools en EE. UU.
Seguros, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Review for RingCentral Contact Center

5,0 hace 3 años

Puntos a favor:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Puntos en contra:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Jennifer
Billing Dept en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ring central for all your calling neeeds

5,0 el mes pasado Nuevo

Comentarios: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Puntos a favor:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Puntos en contra:

I have no complaints - I love and stand by Ring central

Willard
Willard
CEO en Países Bajos
Usuario de Linkedin verificado
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: GetApp

Worst Customer Service Ever without Exaggeration

1,0 hace 2 años

Comentarios: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Puntos a favor:

Multiple features at multiple levels of service and offers HIPAA compliance.

Puntos en contra:

High Priced and poor customer service downgrades any positive reviews of this company.

RYAN
Senior Account Executive en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ring Central

4,0 hace 3 meses

Puntos a favor:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Puntos en contra:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Emma
Hiring Manager en Canadá
Construcción, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Ringcentral has changed the way our company operates

4,0 hace 3 años

Comentarios: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Puntos a favor:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Puntos en contra:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Josiah
Internet Operations Manager en EE. UU.
Vidrio, cerámica y hormigón, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Has everything you need at a great price

5,0 hace 5 años

Comentarios: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Puntos a favor:

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Puntos en contra:

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Steven
Agent en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Wonder Phone Cloud Based System

5,0 hace 4 años

Comentarios: My overall experience has been extremely positive.

Puntos a favor:

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Puntos en contra:

The pricing is a bit on the high end of the market would be my only complaint.

Sabrina
Customer Service Rep en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RingCentral

5,0 hace 2 semanas Nuevo

Comentarios: Overall exxperience with RingCentral is 10/10

Puntos a favor:

We love that we can record calls when we need too

Puntos en contra:

We have not found anything we dont like

Usuario verificado
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Convenience but with cost

4,0 el mes pasado Nuevo

Puntos a favor:

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Puntos en contra:

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Debora
SCheduler en Kenia
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Nothing beats RingCentral when it comes to call management

5,0 hace 11 meses

Puntos a favor:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Puntos en contra:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Darci
Transaction Coordinator en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product for property management call center

5,0 hace 7 años

Comentarios: Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Puntos a favor:

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Puntos en contra:

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Jeff
Customer Service & Sales Manager en EE. UU.
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: SoftwareAdvice

A must if you're using Ring Central Phone!

4,0 hace 4 años

Comentarios: Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Puntos a favor:

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Puntos en contra:

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

Tom
CEO en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

5,0 hace 6 años

Puntos a favor:

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Puntos en contra:

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Jerry
Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Replaced our original phone system

5,0 hace 4 años

Comentarios: Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Puntos a favor:

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Puntos en contra:

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Desirae
Data Quality Professional en EE. UU.
Consultoría de gestión, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: SoftwareAdvice

RingCentral

5,0 hace 6 años

Comentarios: Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Puntos a favor:

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Puntos en contra:

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Usuario verificado
Usuario de Linkedin verificado
Recursos Humanos, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Calling Software for you

5,0 hace 4 años

Comentarios: Great calling software especially if you are working from home.

Puntos a favor:

*Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form

Puntos en contra:

So far, this tool is a great help for me for calling my candidates so I don't have any problems with it.

Daniel
Customer Support Specialist en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Solid VOIP App but not Always Consistent

4,0 hace 6 años

Puntos a favor:

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Puntos en contra:

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Eric
Striven Business Analyst en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Switched from Google Voice

5,0 hace 3 años

Comentarios: Super happy using this software for call and text communications.

Puntos a favor:

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Puntos en contra:

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Ryan
Marketing Assistant en Canadá
Gestión de inversiones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Ring Central Review

5,0 hace 2 años

Comentarios: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Puntos a favor:

It is very easy to use and is very reliable.

Puntos en contra:

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

Kamaldeep Singh
Technical Sales Supervisor en Canadá
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

One of the best software

4,0 hace 8 años

Comentarios: The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems

Puntos a favor:

Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software

Puntos en contra:

Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying

Amanda
Administrative Assistant en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We use ring central for our center phone system. It is very easy to use and user friendly. We like i

5,0 hace 6 años

Puntos a favor:

I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

Puntos en contra:

i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.

JENNIFER
ADMIN en EE. UU.
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

RING CENTRAL

5,0 hace 6 años

Puntos a favor:

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Puntos en contra:

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY