Opiniones de RingCentral Contact Center

Me parecio bueno

Puntos a favor:

Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba.

Puntos en contra:

tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente.

call center

Comentarios: Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Puntos a favor:

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Puntos en contra:

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

RingCentral is the best!

Puntos a favor:

I like how it is easy to use for communicating with our client

Puntos en contra:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Really Convenient with some Minor Issues

Comentarios: Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.

Puntos a favor:

I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.

Puntos en contra:

It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.

Customer Service? Not Today!

Comentarios: If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone. Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well. Absolutely. Ridiculous.

Puntos a favor:

It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.

Puntos en contra:

Customer Service must work one hour a day

Ring Central

Puntos a favor:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Puntos en contra:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Best in my recruitment activities

Comentarios: Smooth and Fast. Calls are clear, monitoring is good

Puntos a favor:

Easy and smooth app access. Real time transcription of Voice Mail

Puntos en contra:

UI could be a bit better. A Dark mode will help.

Positive Experience Overall

Comentarios: Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

Puntos a favor:

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Puntos en contra:

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Makes like easy

Comentarios: Overall really good easy to use and the calls are nice and clean

Puntos a favor:

Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities

Puntos en contra:

I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off.

Great experience

Comentarios: Generally overall great app. I used it in 2 jobs and had no issues.

Puntos a favor:

It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform.

Puntos en contra:

Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes.

RingCentral is essential

Comentarios: RingCentral makes tracking call data and responding to clients easy

Puntos a favor:

Accurate call logs and voicemail transcription

Puntos en contra:

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

Convenience but with cost

Puntos a favor:

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Puntos en contra:

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Wonder Phone Cloud Based System

Comentarios: My overall experience has been extremely positive.

Puntos a favor:

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Puntos en contra:

The pricing is a bit on the high end of the market would be my only complaint.

Acquire an easy contact center software

Puntos a favor:

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Puntos en contra:

Sometimes it is difficult to integrate with different softwares

Ring central review

Comentarios: overall experience is very good and i would recommend

Puntos a favor:

it has the ability to record calls and text

Puntos en contra:

Sometimes the system glitches and we are unable to get calls/text. this is rare

Ring Central

Comentarios: Overall ring central is one of the better phone companies I have used.

Puntos a favor:

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Puntos en contra:

Call listening was not up to standard and we had to take on another company to be able to assist with this

Great VOIP service

Puntos a favor:

A great service to deploy in no time. It’s as convenient as plug and play.

Puntos en contra:

Hardware cost at an expense side. Otherwise no other issues.

Great tool for my setting

Comentarios: I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.

Puntos a favor:

Ease of use and the integration with Salesforce is the best feature for me.

Puntos en contra:

I have not had the best experience with the web app, compared to the desktop app.

Great for Small Virtual Law Office

Comentarios: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Puntos a favor:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Puntos en contra:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

poor customer service

Comentarios: poor level of knowledge with agents on the phone, difficult to understand phone agents.

Puntos a favor:

sounded attractive, price was reasonable, had good reviews mostly

Puntos en contra:

not the easiest system to use, customer service was dismal

Great for internal communication

Comentarios: Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Puntos a favor:

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Puntos en contra:

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Decent product hamstrung by bottom-barrel customer service.

Comentarios: Increased functionality relative to our old provider, Jive.

Puntos a favor:

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Puntos en contra:

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Great tool but has some glitches.

Comentarios: We use this daily and really enjoy it when it is working properly.

Puntos a favor:

You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.

Puntos en contra:

The system goes down when the internet is having issues unlike landlines.

A must if you're using Ring Central Phone!

Comentarios: Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Puntos a favor:

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Puntos en contra:

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

Replaced our original phone system

Comentarios: Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Puntos a favor:

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Puntos en contra:

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.