Opiniones de RingCentral Contact Center

call center

Comentarios: Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Puntos a favor:

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Puntos en contra:

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Me parecio bueno

Puntos a favor:

Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba.

Puntos en contra:

tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente.

Great for Small Virtual Law Office

Comentarios: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Puntos a favor:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Puntos en contra:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Puntos a favor:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Puntos en contra:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Nothing beats RingCentral when it comes to call management

Puntos a favor:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Puntos en contra:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Worst Customer Service Ever without Exaggeration

Comentarios: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Puntos a favor:

Multiple features at multiple levels of service and offers HIPAA compliance.

Puntos en contra:

High Priced and poor customer service downgrades any positive reviews of this company.

Excellent Product

Puntos a favor:

I received daily calls, and the quality is incredible.

Puntos en contra:

The meeting feature. I think is not that necessary, at least for my team.

Ringcentral has changed the way our company operates

Comentarios: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Puntos a favor:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Puntos en contra:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Has everything you need at a great price

Comentarios: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Puntos a favor:

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Puntos en contra:

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Wonder Phone Cloud Based System

Comentarios: My overall experience has been extremely positive.

Puntos a favor:

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Puntos en contra:

The pricing is a bit on the high end of the market would be my only complaint.

Not Great

Comentarios: We switched back to our old provider, so I would not recommend RingCentral.

Puntos a favor:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Puntos en contra:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

RingCentral is the best!

Puntos a favor:

I like how it is easy to use for communicating with our client

Puntos en contra:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Depends on day for Performance

Comentarios: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Puntos a favor:

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Puntos en contra:

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

A must if you're using Ring Central Phone!

Comentarios: Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Puntos a favor:

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Puntos en contra:

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

Puntos a favor:

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Puntos en contra:

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Incredible call center alternative (especially when working from home)

Comentarios: Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

Puntos a favor:

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Puntos en contra:

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

We mainly use for faxing. It is easy to use/navigate; I really haven't had any issues.

Comentarios: Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes.

Puntos a favor:

Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.

Puntos en contra:

A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.

Solid VOIP App but not Always Consistent

Puntos a favor:

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Puntos en contra:

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Switched from Google Voice

Comentarios: Super happy using this software for call and text communications.

Puntos a favor:

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Puntos en contra:

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Ring Central Review

Comentarios: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Puntos a favor:

It is very easy to use and is very reliable.

Puntos en contra:

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

One of the best software

Comentarios: The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems

Puntos a favor:

Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software

Puntos en contra:

Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying

Ringcental has helped our contact center better!

Comentarios: It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.

Puntos a favor:

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Puntos en contra:

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

Good enough

Comentarios: I could go back if you cut the prices but I know you will not do.

Puntos a favor:

Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Puntos en contra:

Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Great digital connectivity

Comentarios: Easy navigation with excellent integration across all devices like mobile, desk and laptop

Puntos a favor:

Join now feature allowing jumping on calls through single touch

Puntos en contra:

Dial in restriction - only 5 or less people can dial in with the base verison

RingCentral - Contact Center

Comentarios: Overall, the system works as intended. I wish we can consolidate the apps to use as one, though.

Puntos a favor:

This is highly custmizable and they have a number of resources you can use to get your contact center going. It also integrates with Salesforce with a live agent option.

Puntos en contra:

It is not as simple to use for the end user. They seem to have a lot of errors when using the contact center solution. You also need to be logged into two apps. They require you to be logged into the RC Phone app AND the InContact browser app.