Opiniones de ShipStation

fácil de usar y efectiva

Puntos a favor:

fácil de usar e implementar para empresas de reparto

Puntos en contra:

no ha funcionado en ciertos dispositivos de nuestra empresa

ShipStation Is the Best e-Commerce Shipping Tool!

Comentarios: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Puntos a favor:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Puntos en contra:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Shipstation for your needs big or small

Comentarios: Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day.

Puntos a favor:

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Puntos en contra:

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Absymal customer service, frustrating experience, avoid.

Comentarios: I've worked with shipsation for 4 years, it's a horrendous program and I hate it with every fiber of my being.

Puntos a favor:

The layout is pretty, I like the color green.

Puntos en contra:

Cannot select cheapest shipping option quickly. Bugs go unfixed for months and customer service is abysmal. Cannot split orders automatically.

If you ship products, Shipstation is the way to go!

Comentarios: This program suits our business perfectly. We are a manufacturing company and we ship daily. It keeps you from doubling your workload as your customers information is at your finger tips.

Puntos a favor:

The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address.

Puntos en contra:

So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time.

ShipStation Review

Comentarios: It's been the most absolute perfect shipping options experience.

Puntos a favor:

I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that.

Puntos en contra:

I love ShipStation because it takes the hassle out of everything.

So far so good

Comentarios: The customer service/sales experience was great. I’m not a tech person but using the platform has been easy.

Puntos a favor:

I like that it’s a trusted name and that they offer competitive shopping rates.

Puntos en contra:

It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration.

Easy and Convenient

Comentarios: Overall, Shipstation works as intended and is very easy to use.

Puntos a favor:

Super easy to use, and very self explanatory as fas as navigation within the system.

Puntos en contra:

There wasn't anything that I didnt like. I thought it was very useful for what it's for.

Good shipping tool

Puntos a favor:

ShipStation is easy to use and doesn't require too much training

Puntos en contra:

There are occasional errors on the website that can last a while and the customer service take a while to get through.

EASY TO USE

Puntos a favor:

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Puntos en contra:

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Simple Implementation, Useful Tool

Comentarios: ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my staff in.

Puntos a favor:

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Puntos en contra:

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

New Version Is Broken

Comentarios: It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow.
It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage.

Puntos a favor:

The only option I can find that integrates into our workflow

Puntos en contra:

New version broke a lot of the necessary features I need

Shipstation brings all your shipping needs to one platform

Comentarios: Shipstation allowed us to use one account and centralize the online order fulfillment process with one platform, to easily manage package shipments from multiple order systems and using multiple shipping accounts (USPS, FedEx, etc.).

Puntos a favor:

I absoutely love using shipstation to manage multiple ecommerce platforms with the ability to fulfill orders, print labels and organize all within one platform.

Puntos en contra:

As shopify has expanded, it was tough at times to manage fulfillment from multiple locations within shipstation. over time we were able to figure it out but it took some time.

ShipStation Is the All In One Solution For Any Business Shipping Product

Comentarios: So far implementation has been straight forward, and support has been useful to get to where we need to be, so we have no complaints and our experience so far has been that we are dealing with professionals.

Puntos a favor:

The price checking, the tracking, the integration the ease of use...all lead to an excellent product.

Puntos en contra:

So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do)

With ShipStation, I know there is someone on the other end that cares about my experience

Puntos a favor:

• I was assigned a specific person as my customer service representative, and when I called with an issue, one of the customer rep picked up the phone and answered my question on the spot; meaning, I didn't have to dial a ton of menu options or wait on hold at all to speak with a person. She is also very responsive to emails. We tend to look at websites and applications as faceless businesses, but with ShipStation I know there is someone on the other end that cares about my experience. • Integrates seamlessly with Squarespace Commerce account • Automatically marks order fulfilled when a shipping label is printed • Connects to printer easier than Stamps.com

Puntos en contra:

• Have to load balances instead of paying for what you use as you go. I encountered this with Stamps.com as well, but it is annoying because I have to make cash flow considerations when all I need is a few extra dollars to print a label. • Cannot edit manual orders, need to delete and re-create an order if changing quantity or amount of a product. • I "chose" ShipStation because it was the only shipping option that would integrate with Squarespace. Most of my issues were encountered while trying to transition from Stamps.com to become familiar with the new platform. Though very similar, ShipStation INITIALLY felt like a clunkier, gaudier version of the same thing. Thankfully, they've recently made some positive design changes. However, there are still some quirky user interface aspects, including: — animated "help/info" bubbles (which I just figured out how to hide). — In Stamps.com, I was able to see if my thermal printer was connected (or visible to the website) before clicking "print" — which, when I click, charges the postage to my account regardless if the label actually printed. In ShipStation, I have to click "print" without knowing if the website is able to send the job to the printer. This has resulted in additional postage billed to my account because I clicked "print." I then have to wait for that amount to be refunded in my account. Though I should add, I rarely have printer connection issues with ShipStation, whereas it used to be the bane of my Stamps.com experience. — Stamps.com also made it easy to see all the USPS shipping options and rates at a glance, while viewing an order. In ShipStation, I either have to select a service, then an option from within that service or open up a separate rate calculator. This makes it harder to find the lowest shipping fee/service or fastest method for its value when modifying individual orders.

V2 Is A Near-Perfect SaaS. V3 Is Half-Baked

Comentarios: As I already mentioned, I love ShipStation. It's really one of my favorite pieces of SaaS. Their customer support is also great. They answer their live chats and emails quickly and always have a solution. Rare, especially for the price of admission.

Puntos a favor:

The interface in ShipStation V2 is fantastic. As the department manager, I can easily assign orders to my CSR's and use tags to designate anything I want. We use different tags/colors for suppliers, whether we are shipping ourselves or dropshipping, or marking things as HOT! Using the tags to filter, makes it easy to find and sort orders and see what needs to be worked on. We also use the custom fields for notating PO #'s, which supplier we dropshipped from, and sometimes other important notes. The interface is so easy on the eyes and the filtering are so good that we use ShipStation instead of ChannelAdvisor to handle our orders. Another great feature is ShipStation Connect, which allows us to print to anyone's printer, even if they are not on the same network. Fantastic feature, especially, if not everyone has a Zebra printer at their station.

Puntos en contra:

I wish we could interface with our website. Right now, we're using it with the marketplaces, but our website is on its own, which is unfortunate, because we lose all of that monitoring functionality. The other con is V3. We tried it. It's very much not ready for prime time. It was buggy. The interface was not as good and the user experience was lacking. What we could do in V2 with a few keystrokes and the Tab key, took several more clicks. We're hoping they fix that up, before forcing the "upgrade."

Almost half of my 3000 orders came back as "not enough postage"

Comentarios: Terrible. Insulting. Their answer was an irrelevant statement that I should then choose a different setting. No acknowledgement of the situation they created. They should have made the correct recommendation before the 3000 products were prepared for shipping

Puntos a favor:

What would ShipStation do if 3000 of your orders got returned due to incorrect shipping? Shipping that was chosen from Shipstation software and verbally verified? Absolutely nothing. Visit BBB and you'll see that I filed a complaint months ago and the case has been closed due to unresponsive communication and in their words "not knowing what to do" from Shipstation. There is a list of events below for reference This was the final communication with ShipStation. It was their turn to respond and they did not. 1- On 4/9/21 products were ready to be dropped off at the post office but it was rejected due to the pricing of the stamps and the thickness of the package 2- Although the ShipStation labels verified the cost and dimensions for Letter Size 5 by 4 by 1 inch at .51 cents, the labels had to be reprinted, products repackaged with less insulation. 3- Help was hired for the packaging and re-packaging of all the products at $12/hr for 2 employees. 4- Shipstation had no solution. In fact, my account rep’s exact words were: “ I don’t know what to do.” and referred us to Stamps.com 5- Stamps website suggested the use of the setting for Large Envelope size 5 by 4 by .75 inches for $1.00. 6- Since the envelopes were getting run through a machine with disregard for the size indicated on ShipStation, the product was ruined for a lot of customers. This product had to be fulfilled again and shipped.

Puntos en contra:

Customer service and Shipstation software are not informed of the correct setting / pricing of shipping a product. The settings chosen by Shipstation software and recommended by Customer service were wrong. The post office would not accept the packages that were verified multiple times by Shipstation.

Amazing Software, Great Support. Would Highly Recommend.

Comentarios: Shipstation tracks packages, manages inventory, labels, and shipping. integrates easily with many different platforms (eBay, Amazon, Shopify, Etsy, ETC.) Ship station can also automate most client communications including eBay feedback, email marketing, messages, and much more. It's like having a custom built CRM that was specifically design for ecommerce / marketplace sellers. It's not something you HAVE to have; almost everything it does can be done manually. Trust me when I say that once you do use it,- you will wonder how you ever lived without it.

Puntos a favor:

- Customer service is awesome (live chat, phone, email, etc) You're also assigned your own dedicated representative that learns your business model & account. Helpful since they will learn your account over time with you. - It's inexpensive compared to similar software. - This a pro AND a con (see below) but you also get a free stamps.com account with Shipstation. In reality its stamps.com that handles your USPS labels (that includes billing for shipping). - The software just works. It does it's job and it does it extremely well.

Puntos en contra:

- Don't get why PayPal isn't offered as payment source to ship labels / pay monthly fees. (I ended up just getting paypal business debit card) - Wish they revamped the pricing structure. If your selling 500-600 avg. each month. Your being charged the same each month for someone that sells 1400-1500 products. Seems to me a pricing structure: 100 / 250 / 500 / 1000 / 2000 / 5000 would make more sense and entice more lower volume sellers to use it. - SS & stamps.com - The only problems I have had were due to stamps.com and not Ship station. When this happens, you have to reach out to stamps.com for support which can be like pulling teeth. This means your sometimes having to call/email 2 different companies if your having problems with something. - No offline/desktop version of the software.

ShipStation is Necessary but Annoying

Comentarios: It's acceptable for what we use it for and I've been unable to find a replacement for it in our day-to-day operations but it leaves a lot to be desired. The price keeps going up but the service gets worse.

Puntos a favor:

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Puntos en contra:

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Great product, good customer service, some initial printing speed issues

Comentarios: Good implementation experience, good usage, and good customer support. some minor label speed issues were eventually resolved, and the solution helped the business to scale tenfold which they could simply not have done without it.

Puntos a favor:

Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had.

Puntos en contra:

We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion.

Tremendous asset for customers and businesses alike

Comentarios: Smooth integration and roll-out. After all the applicable data is in, things have been running smoothly since. Very happy with how this works for our business!

Puntos a favor:

Shipstation is able to connect directly with my eCommerce site and makes getting packages out the door a breeze. As long as you take the time to setup the parameters, there is rarely, if ever, an issue. My customers get an automatic email with the tracking information (that is on a branded page...not the carrier's page!) and we get emails letting us know that the item has been delivered safely. Its such a time saver and everything comes through looking incredibly professional. Small to medium sized operations will benefit greatly from this.

Puntos en contra:

The only critique I have is that we are not able to effectively communicate the (actual) added cost of insurance and/or delivery confirmation from our eCommerce software to ShipStation. We get around this by adding a percentage handling amount onto higher value items so that we're not losing money on the shipping cost for these pieces of merchandise.

Excellent Platform for Multi-Carrier Shipments

Comentarios: My overall experience with ShipStation has been a seamless one, with a very simple setup at the beginning of the process with a easy to follow and easy to use platform to follow up until today. I have been able to instruct some of my coworkers on how to deal with the platform and they were able to obtain a solid understanding of its functionalities within a matter of minutes, which suggests that really anyone can manage this service with just a short amount of training.

Puntos a favor:

What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis.

Puntos en contra:

There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front.

Necessary to get ship done!

Comentarios: Totally necessary for our small business to ship our cosmetic products with ShipStation. Couldn't have run our business without it.

Puntos a favor:

I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access.

Puntos en contra:

I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform.

ShipStation -Connecting extra carriers and distribution channels in one Dashboard

Comentarios: I would recommend the Platform to any company looking to expertly manage its shipping operations just like FabFitFun. I love the Powerful Features which are easy to use. It is easy for the company to connect with various marketplaces, shopping carts, order management systems, and other systems — all from a single, simple platform. Superb customer service is a plus. Keep Rockin'

Puntos a favor:

I like how ShipStation swiftly and efficiently manages the order inventory. With ShipStation, it helps the company to coordinate with multiple carriers and order sources in one place. It has an excellent integration with the main shipping service to accelerate shipping management activities.

Puntos en contra:

Sometimes, ShipStation may fail to print the labels the user wants but this can be manually downloaded and printed from outside ShipStation. Despite this, there is still a lot in there to explore since the user interface is good.

Making Life Easy

Comentarios: We are very happy with the software we just wish the integration with Lightspeed POS was a little better.

Puntos a favor:

We have two small retail stores with most of our owners and employees' time dedicated to servicing those in-store customers and providing great experiences for everyone who walks through the door. Shipstation allowed us to open up our online store and divert minimal time to fulfilling the rush of orders we received from our website. During the Covid 19 Pandemic this website with the Shipstation software helped us to keep the doors open.

Puntos en contra:

Integration with our Point of Sale Solution is not perfect and could be improved significantly.