Opiniones de ShipStation

fácil de usar y efectiva

Puntos a favor:

fácil de usar e implementar para empresas de reparto

Puntos en contra:

no ha funcionado en ciertos dispositivos de nuestra empresa

ShipStation Is the Best e-Commerce Shipping Tool!

Comentarios: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Puntos a favor:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Puntos en contra:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Best in class order management, but inventory management is flawed

Comentarios: Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.

Puntos a favor:

The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.

Puntos en contra:

The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.

ShipStation is a good platform that is well on it's way, Needs more for B2B support.

Comentarios: If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple supported carriers without additional development time for unique integrations from each company into our Custom Order Entry Software.

Puntos a favor:

Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature.

Puntos en contra:

The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind.

Um.. is this an abandoned product?

Comentarios: Bum. Desperately need alternative.

Puntos a favor:

Great when it worked. Best when I could use my own carrier without selling my firstborn.

Puntos en contra:

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Used this program for years

Puntos a favor:

Once you get all of your rules set up it doesn't require much additional work

Puntos en contra:

Customer service isn't always easy to get

Good Platform to work on your e-commerce orders.

Comentarios: Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.

Puntos a favor:

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

Puntos en contra:

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

ShipStation Is the All In One Solution For Any Business Shipping Product

Comentarios: So far implementation has been straight forward, and support has been useful to get to where we need to be, so we have no complaints and our experience so far has been that we are dealing with professionals.

Puntos a favor:

The price checking, the tracking, the integration the ease of use...all lead to an excellent product.

Puntos en contra:

So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do)

Shipstation is one of the best alternatives I've found.

Comentarios: Absolutely satisfactory and I'd recommend it to anyone in need of an alternative for shipping.

Puntos a favor:

It's easy to use and makes my job convenient. I'm glad I discovered Shipstation.

Puntos en contra:

I have no complaints about it. It helps us on the daily!

Reliable and Easy to Use

Puntos a favor:

Easy to use and ability to price shop all carriers on one dashboard

Puntos en contra:

Cannot be used as an inventory management system.

Love it

Comentarios: Our shipping challenges were solved by shipstation like magic

Puntos a favor:

Very easy to use, integration with third party software is superb and great customer service

Puntos en contra:

So far I don't seem to find anything that I like least.

Put your money and time somewhere else!

Comentarios: I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Puntos a favor:

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Puntos en contra:

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

I'm done.

Comentarios: Shipping software is supposed to make shipping easy this software is a frustrating waste of time.

Puntos a favor:

It worked great until they did an update to the interface now it's worthless.

Puntos en contra:

I have used ShipStation for years they did an update about a year ago and it all went to shit after that, I constantly have to reset the printer to recognize the software and now I have spent an hour trying to print a label with no success. For some reason they are double entering sales so I have to delete one so it doesn't throw the totals out of wack. Looking up shipped packages some don't show up even though it was shipped. My clients are not receiving a tracking # email so I have to answer the "Where's my stuff email. Done.

It can be a game changer

Comentarios: The scanning features greatly improved our the speed and accuracy of our shipping process. Being able to compare pricing and ship to different carries from on platform it very beneficial.

Puntos a favor:

It's pretty flexible and relatively easy to use. It works with all our existing equipment and systems. It links to Quickbooks to pull orders and provides the tracking information back. The scanning features greatly improved our the speed and accuracy of our shipping process.

Puntos en contra:

Shipstation Connect does not AutoStart consistently. We have issues from time to time where we need to unplug and re-plug devices for Shipstation to recognize them. We do not have this issue with the same equipment and other systems.

Not perfect but very good

Comentarios: I was impressed with options you have in this software to speed up shipping proces.
I sell in multiple platforms ( eBay, amazon, and my own ecommerce store) and ship station import all orders into one place. No more login into each of them and ship from there
I also ship with multiple carriers ( USPS and FedEx) and there is where ship station is handy
I am using stamps.com for 5+ years and I ma very happy with it but stamps will not work with FedEx so I had to sort out orders by shipping method and ship USPS packages using stamps.com and than log into FedEx to ship remaining orders from there. FedEx software it terrible ( on line fedex.com and their shop software ) that it actually increase my shipping time that I was considering to drop FedEx shipping method from all stores. Ship Station make shipping much easier if you use multiple carriers and this is why I use it

Puntos a favor:

1) Import orders from multiple ecommerce platform 2) One software for multiple shipping carriers and method 3) Great email notification for clients, multiple options of emails and multiple templets 4)inventory tracking many other good futures

Puntos en contra:

1) Depend on package you have with ship station support can take long time to answer your question. No phone support for any users and only email support for lowest package. This is not acceptable. When I need to ship and I have issue I need to call somebody and fix problem ASAP. If you send email you can wait who know how long to resolve issue. Live chat is available only for selected ship station clients ( base on how much you are paying = selected package of ship station) and it may take very long time to actually chat with somebody ( we are talking hours in some cases before you are at top of chat queue ) 2) you have to press button to read package weight if you have scale attached. This is very annoying if you ever used software with automatic scale. You place package on scale and software already know what you shipping. ( or alarm you when scale is 0 = nothing on scale ). I had packages returned because I did not press "read" scale button and package was over weight compared to postage purchased. Same goes the other way. You pay more for postage if your package is less than what you estimate in your ecommerce platform. 3) FedEx international shipping has big problem. Ship station does not print commercial invoice for international packages. You technically can print label but than you have to go to FedEx and fill out commercial invoice form. I do not understand why it can not be printed at the same time with label. All info is already available ( item, price etc) on ship station after importing order. Ship Station print all required paper work for USPS international packages 4) address verification is not strong future on a software . I am comparing it to a stamps.com again. If client place wrong address on a form ship station will tell you that address is not valid but will not tell you what is wrong and will not suggest correction. Stamps.com will suggest correct zip code , street name , apartment number if it is missing etc. Ship station will only tell you " invalid apartment number" or "apartment not found" 5) international imported addresses create issue sometimes if client used other than English address form. German , Japanese, Spanish language use soft punctuations and different letters like ~ or ę ó ś ć and many similar. Ship station when import such address create strange characters replacing original with something like @##@$%% and if you print it I can guaranty package will not be delivered to a clients since local post office will not recognize street name or town. 6) some countries are not recognized by ship station as international address. Republic of Ireland is not recognized. If client place that name on order form Ship station assign USA address to it. Since this is official name if country my client always put it than way and not Ireland in Country section. They would have to put Ireland instead ( Ireland in country field create correct international destination) Same goes to United Kingdom but England will be correct ( it may be few others - just do not remember )

Functional, reliable, affordable

Comentarios: ShipStation provides an incredibly affordable and reliable shipping software platform with nice options for customizing user view, email templates, and reports. Setup is very quick and customer support via chat has been very responsive in my experience. The only drawback in my experience has been the inability to automatically rate shop different carriers on an order by order basis.

Puntos a favor:

The user interface is great providing the info that the user required where it is needed while avoiding clutter. Additionall,y the setting and administration functions are streamlined and functional.

Puntos en contra:

Rate shopping among different shipping carriers is cumbersome and not able to be automated in the system. If you primarily ship with a single provider, it is not much of an issue but if you like to shop for rates from different providers on an order-by-order basis, you will find this software slows you down because you must manually select each shipping method and compare rates manually rather than being able to select automatically based on business rules or logic around cost, delivery time, etc.

Great product, good customer service, some initial printing speed issues

Comentarios: Good implementation experience, good usage, and good customer support. some minor label speed issues were eventually resolved, and the solution helped the business to scale tenfold which they could simply not have done without it.

Puntos a favor:

Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had.

Puntos en contra:

We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion.

Great product but nonexistent customer servicet

Puntos a favor:

It is incredibly helpful when all is well and is a major benefit to businesses that ship.

Puntos en contra:

I pay for "Silver service" which boasts "Live Chat support". There is no live chat support actually and we have submitted tickets via email that have gone unanswered for weeks. This dramatically impacts our business. What could take potentially minutes to sort out with tech support could feasibly cost us thousands of dollars in lost revenue. Customer support is immediately there for on-boarding new clients....but is entirely absent when it comes to upholding promises of live support, or sustaining proper functioning of customer accounts. I get that times are tough and some delays can be expected, but to promise live chat support and then not respond for weeks on end just feels like negligence at this point. Just because its more profitable to focus on new accounts than it is to help existing customers doesn't mean its the right thing to do.  Please reallocate some resources to uphold your promise to provide customer service.

Excellent Platform for Multi-Carrier Shipments

Comentarios: My overall experience with ShipStation has been a seamless one, with a very simple setup at the beginning of the process with a easy to follow and easy to use platform to follow up until today. I have been able to instruct some of my coworkers on how to deal with the platform and they were able to obtain a solid understanding of its functionalities within a matter of minutes, which suggests that really anyone can manage this service with just a short amount of training.

Puntos a favor:

What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis.

Puntos en contra:

There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front.

Amazing... as long as you don't have very many child variations.

Puntos a favor:

It's easy to use and integrates with just about every sales channel.

Puntos en contra:

I removed some starts because Shipstation does not work well for users with a large number of product variations. This is because the Product page displays a MINIMUM of 100 products per page. In our case, each product has dozens of child variations, so the page attempts to load data for THOUSANDS of variations. At best, the page takes several minutes to load. More often than not, it times out and our browser throws a "Page Unresponsive" message. There's already a setting to change the number of products displayed per page, but the minimum is 100. This whole problem could be solved by adding an option to display only 10 products per page. This would boost the page load speed by 1,000%!

Making Life Easy

Comentarios: We are very happy with the software we just wish the integration with Lightspeed POS was a little better.

Puntos a favor:

We have two small retail stores with most of our owners and employees' time dedicated to servicing those in-store customers and providing great experiences for everyone who walks through the door. Shipstation allowed us to open up our online store and divert minimal time to fulfilling the rush of orders we received from our website. During the Covid 19 Pandemic this website with the Shipstation software helped us to keep the doors open.

Puntos en contra:

Integration with our Point of Sale Solution is not perfect and could be improved significantly.

Great shipping software that could use some minor tweaks

Comentarios: Great value for what it costs. Allows us to bring all order shipment tracking together to improve customer experience. Email notifications and returns page are a nice plus for the customer experience.

Puntos a favor:

It has a very wide partner ecosystem and allows us to bring our orders all together into one system to check shipment tracking. The UI is clean and modern. The addition of an iOS app is a big plus and lets us fulfill orders on the go.

Puntos en contra:

The ability to auto-correct addresses is great, but ShipStation should highlight these orders so that I can review what was corrected to determine if the change was good. Not all auto-corrects are...correct but overall it catches more of my mistakes then if there was no auto-correct. Support could use some improvement as some issues have required multiple attempts with different agents but generally I do get my issue reolved.

EXTREMELY EASY TO USE! and much more!

Puntos a favor:

Shipstation is extremely easy to use. It also has better pricing for postage than USPS itself! It even has more applications than I ever dreamed of! You can have your brand name on your postage (or anything you'd like), it also allows you to: send your customers an email -AND- choose WHEN to have it sent; like so, I learned you can have shipping tracking/delivery confirmation sent to your customer; when it is mailed (scanned at post office - and on it's way), or even sent at the moment you print it out! You can add other venue's that you sell from, integrate the sales from them & print your shipping label right from Shipstation! SO MUCH MORE, that I am still learning I can do! SHIPSTATION IS A WONDERFUL APP IN MORE WAYS THAN I CAN COUNT! ... AND IN MORE WAYS I'VE YET TO LEARN! EXCITING -AND- SIMPLY PUT - IT IS SO EASY TO USE! I'll never go back to printing shipping labels from my on-line account with USPS directly, they do NOT have all the capabilities & extra's that shipstation offers! ONLY SHIPSTATION FOR ME!

Puntos en contra:

The only 'con' for me is because I don't have enough customers to warrant the monthly charge. A smaller fee for people like me (who -in a way- are paying more for postage when you add on the monthly fee with the postage). That would help me, or people like me, who can barely afford even the lowest per month for 50 postages per month because I am only printing up to 10 per entire month. It's great for bigger business' tho!

Why use anything else?

Comentarios: Absolutely amazing. It is so easy to use that I was able to easily integrate it across three warehouses plus our corporate headquarters. I had 20 different ecommerce sites across several platforms including Woocommerce, Magento 1, Shopify, Prestashop, Open Cart, Ebay and Amazon Merchant fulfilled. Setting up rules to automate our business was so simple. I can automatically have orders go to the correct warehouses based on rules by skus. We were easily able to customize marketing material for each store on invoices and shipping labels. Love you shipstation.

Puntos a favor:

Besides everything? The thing I loved the MOST would be how fantastically easily it was to get up and running and integrated with every platform. I looked like a real genius. But it wasn't me, it was the simplicity of the system. Its that easy.

Puntos en contra:

They had an inventory management portion of the software that I didn't quite understand how to utilize it.

Shipstation - Gets the job done!

Comentarios: Overall its great shipping software for an inexpensive price.

Puntos a favor:

Shipstation gives us a simple and centralized system to ship out all our orders. Our orders from Shopify, Amazon, manual orders, etc flow through our inventory management software Stitch Labs which then routes it to Shipstation. Thus giving us one place for our order fulfillment center to work with. You can easily connect your FedEx, UPS, USPS accounts making it easy to just print labels and ship. There's nothing fancy about Shipstation, it's a pretty basic software but the main thing is that it works.

Puntos en contra:

For some reason, the software interface Windows 2000ish. Feels old but it does the job. One thing I would like to see is if we could create shipment templates. We use Shipstation to ship out samples and we manually enter those orders into Shipstation. However, if the sample orders are the same and only the addressee is different, we need to input the sample order details for each time. It would be nice if we had some sort of shortcut or pre-saved template we could select to save time.