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Opiniones de ADP Workforce Now

Sobre ADP Workforce Now

No disponible

Puntos a favor:

Very easy to integrate and manage all employees data and personal information and added to the great cost benefit, I'll recommend this product.

Puntos en contra:

The application itself was not easy to understand and was also difficult to simply set up. This may have been a user error but I am fairly tech savvy - so I was disappointed overall.

Valoraciones de ADP Workforce Now

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,2
Funcionalidades
4,3
Relación calidad-precio
4,2

Probabilidad de recomendación

8,2/10

ADP Workforce Now tiene una valoración global de 4,4 estrellas sobre 5 según las 6.423 opiniones de usuarios de Capterra.

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Joe
IT Manager
Usuario de Linkedin verificado
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

More modernized and easy to use, changed out HR department

4,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
David
Asistente administrativo en EE. UU.
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Increiblemente facil de usar.

5,0 hace 2 meses Nuevo

Comentarios: ADP vino a facilitarme la vida en correr la nomina de mis compañias, la gestion es muy facil y rapida, los reportes son instantaneos, y cuando tengo alguna duda, el personal de soporte tecnico son muy amables y siempre me solucionan cualquier duda que tenga.

Puntos a favor:

Me encanta la plataforma tan sencilla de usar de ADP, no puede haber encontrado otra asi de facil y eficaz

Puntos en contra:

Por el momento no encuentro ninguna desventaja en usar la interfaz de ADP, la nomina a corro tan facil, los reportes son instantaneos, y el resultado queda mucho mejor

Aloima Daniela
Aloima Daniela
Ingeniería sistema en Colombia
Usuario de Linkedin verificado
Software informático, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Puntualidad conforme.

5,0 hace 11 meses

Comentarios: En Cubicle Colombia estamos muy conformes con la formación de ADP Workforce Now , nos ha permitido estar en una gran variedad de proyectos con los mejores empleados que hemos proyectados con todas las funciones del software de talento, sin ningún imprevisto de ejecución.

Puntos a favor:

Nos permite formular una gran capacidad de ejecuciones favorables a la empresa.

Puntos en contra:

Sin novedades hasta lo previsto en la empresa.

Geovanny
Gerente en Ecuador
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

ADP Workforce la mejor elección en las App

5,0 hace 11 meses

Comentarios: Me ayudado a mejor en la empresa y crecer más con mis clientes y trabajadores que la conforman

Puntos a favor:

Me gusta la herramienta que se encuentra en la aplicación y nos ayuda a mejorar mucho en la empresa

Puntos en contra:

Toda la aplicación nos gusta es muy funcional para la empresa

Angelica
Associate en EE. UU.
Almacenamiento, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excelente herramienta para manejar tus pagos

5,0 hace 2 años

Comentarios: En generals buena, siempre actualizada.

Puntos a favor:

Lo que más me ha gustado es la facilidad con la que puedes acceder a tus informes de nomina

Puntos en contra:

Para algunas personas puede ser complicado el login

Angelica
Angelica
Ejecutivo en México
Usuario de Linkedin verificado
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Super Software ADP

5,0 el año pasado

Comentarios: Ah mejorado mucho la administración de empleados y tiempo en la empresa ya que brinda detalladamente sobre el gasto de nomina

Puntos a favor:

Es muy sencillo usarlo, el diseño en pantalla es fácil de seguir. Es la herramienta que complementa a la perfección con la empresa

Puntos en contra:

Las actualizaciones son muy frecuentes. El cambio es muy constante. Aveces la sección de beneficios se torna algo complicado de administrar sin el apoyo de adp

Leonardo
Engineer en Chile
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excelente aplicación

5,0 hace 2 años

Puntos a favor:

Permite como trabajador conocer información relacionada con su salario, beneficios, vacaciones y otras más, sin necesidad de llamar a Recursos Humanos, es tener la información a la mano, totalmente disponible para cuando uno la necesite.

Puntos en contra:

El acceso es un poco engorroso, se requieren demasiados datos para autenticar, debería ser algo más sencillo.

Natalia
Customer Care Assistant en España
Externalización/deslocalización, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excelente

5,0 el año pasado

Puntos a favor:

La facilidad de su uso, las múltiples opciones que tiene y accesibilidad.

Puntos en contra:

Incidencias puntuales que se han resuelto a la mayor brevedad posible.

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

ADP Workforce Now: Una Solución Integrada para la Gestión de Recursos Humanos

4,0 el año pasado

Puntos a favor:

Me ha gustado mucho el software ADP Workforce Now porque ofrece una gran cantidad de herramientas y funcionalidades para ayudar a los empleadores a gestionar sus recursos humanos. El software facilita el control de la planificación del trabajo, los pagos, los seguros, la capacitación del personal, la evaluación de desempeño y mucho más. El software se ha diseñado de manera intuitiva y se puede acceder desde cualquier dispositivo, lo que lo hace muy conveniente para los usuarios.

Puntos en contra:

Lo que menos me ha gustado del software ADP Workforce Now es el costo. El software es bastante costoso y no hay una versión gratuita, lo que lo hace costoso de adquirir para muchos empleadores. Además, el software es un poco complicado de utilizar y puede llevar bastante tiempo para aprender y entender cada función.

Kevin
Representante Logistico en Panamá
Transporte/transporte en camión/ferrocarril, 1.001-5.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Eficiente y completo sistema de gestión de recursos humanos

5,0 hace 9 meses

Puntos a favor:

Solución integrada que ayuda en gran manera a los procesos de recursos humanos dando asi atajos para los procesos de reclutamiento y selección

Puntos en contra:

Puede ser un poco pesada la interfaz de inicio para quienes empiezan a usarlo por primera vez

Abegail
Abegail
RISK ANALYST en Filipinas
Usuario de Linkedin verificado
Servicios para el consumidor, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Adp is one of the best!

5,0 hace 2 semanas Nuevo

Comentarios: Highly recommended if you are looking for payroll database.

Puntos a favor:

I been using this in different company. It was really good to see overall database and breakdown of salary.

Puntos en contra:

Sometimes there was a delay uploading Tax papers.

Jeffrey
Jeffrey
CEO and Chief Consultant en EE. UU.
Usuario de Linkedin verificado
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Full circle - off at prior company, new company on ADP

4,0 hace 2 semanas Nuevo

Comentarios: I have been using ADP at all levels for 15 years + at 4-5 companies. I migrated my prior company off of ADP onto a different platform. I left that company as we were migrating/implementing...and the new company is using ADP workforce now. I like the individual attention that the level of support we have, but in the prior companies we were generally stuck in the helpline mess or getting passed between next on call.

Puntos a favor:

dependable, but always there. As long as you are not in the general support services line (which is poor) the business level service support is timely.

Puntos en contra:

way too complicated. Not pure SaaS and is a mainframe type system.

Rayvano
Digital Marketing Specialist en Países Bajos
Ocio, viajes y turismo, 5.001-10.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

ADP workforce

3,0 el mes pasado Nuevo

Comentarios: The app is alright, but it has some bugs that has to be fixed.

Puntos a favor:

I like the way it presents your paycheck and the breakdown of what will be deducted.

Puntos en contra:

The holiday request function doesn't work properly.

Jessica
Administrative Assistant en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

ADP User friendly

5,0 hace 2 meses

Comentarios: Overall ADP workforce Now has been amazing as for our employees

Puntos a favor:

ADP has organize our company in a very good way. my favorite feature is the on boarding. Able to have new hire complete their profile prior to their first day give us less time worried about paperwork and more time getting our new hire into their roll.

Puntos en contra:

The least thing I like is the call center. Their are time when i call and unable to get my questions answer right away or sometime cant understand the person i am talking too.

Sharon
Jurisdictions Coordinator II en EE. UU.
Seguridad e investigaciones, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

ADTP- works fine

5,0 hace 4 días Nuevo

Puntos a favor:

It's quick and easy to use to complete a number of tasks.

Puntos en contra:

None that I can think of. Sometimes it's not in time with other apps

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Highly Effective for Tracking Hours & Pay

5,0 hace 3 semanas Nuevo

Puntos a favor:

Great layout - simple navigation bars/large buttons, mobile friendly!

Puntos en contra:

No cons thus far, great tool for payroll tracking

Michael
Michael
Ofgice Servies Clerk en Canadá
Usuario de Linkedin verificado
Servicios jurídicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Okay program, Widely Used Payroll Program by Many Big Companies

4,0 hace 2 meses Nuevo

Comentarios: As for a punch clock system, it was the bane of my existence as various login issues surfaced. The high encryption is great but can be irritating if you remember which email you used to register for your company.

Puntos a favor:

I like how it keeps tracks of even the most minute payroll details, such as hours tracked, pay per hour, and payroll other deductions. Very easy to access tax documents, and payroll slips when needed without the paper. Used to login time instead of the old time clock

Puntos en contra:

The biggest problem is accessing the program if you dont use it daily. I had an adp profile with the previous company i worked at. And it got super confusing for me as my password saving program would confused my general personal email which i used to open the register my profile, when I used a different email to register with my current company i have to use a totally different personal email.

Jasmine
Assistant en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Dont Run , Skip

5,0 hace 2 semanas Nuevo

Comentarios: In overall i will use ADP again and i love it it is the best to have. I have been usingfor a while before i ever thought about switching to anything else.

Puntos a favor:

What did i enjoy thr kost abput using ADP. You can preview your paystub the week of payweekto se what you will bring home after taxes.

Puntos en contra:

I hate that you have to wait the week of a Paytoll in order to see ypu paystub for the weeks pay period. I think that you should be able to preview a couple days before not days after.

Jae
Seasonal worker en Canadá
Servicios e instalaciones recreativas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great app!

4,0 hace 2 meses

Puntos a favor:

Easy to use, and easy to find anything you may be looking for on the app

Puntos en contra:

Sometimes the app wouldn’t load and I had to reload the app

Resha
Accounting and payroll en EE. UU.
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Use it everyday

4,0 hace 2 semanas Nuevo

Puntos a favor:

It’s part of my job and it’s easy to print reports or export to excel etc it’s pretty good

Puntos en contra:

Honestly this program is pretty straightforward not hard to use

Victoria
HR Generalist en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Has Potential to be Great, Makes Life Easier

3,0 hace 4 años

Comentarios: Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.

Puntos a favor:

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Puntos en contra:

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Cody
Controller en EE. UU.
Aprendizaje en línea, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

ADP WFN Saves Money Without the White Glove Service

4,0 hace 2 años

Comentarios: Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to take a somewhat "hands-off" approach to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not be the most user-friendly, but it works and it's a very powerful tool once learned. Unless your company wants a true "white glove" experience, you can likely not to better for the price than ADP WFN.

Puntos a favor:

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Puntos en contra:

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Irene
Resident Services Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

ADP Workforce Now - not just for payroll anymore

5,0 hace 2 años

Comentarios: The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.

Puntos a favor:

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Puntos en contra:

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Sheri
General Manager en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Tragic Software & Ineffective Customer Support

1,0 hace 6 meses

Comentarios: The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Puntos a favor:

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Puntos en contra:

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Adrian
SVP of Finance en EE. UU.
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

ADP

4,0 hace 5 años

Comentarios: WFN solves our issues for time and attendance tracking with employees in 30 states. It provides all necessary reporting needed to report on payroll spend.

Puntos a favor:

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Puntos en contra:

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

Usuario verificado
Usuario de Linkedin verificado
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Necessary for some companies, I'll explain

3,0 hace 5 años

Comentarios: If your company is in that awkward stage situation where you either don't have your own payroll or don't have your in-house payroll software, utilizing something like ADP is necessary. It is useful because ADP allows you to either completely outsource, or partially where you maintain your in-house payroll dept., but use their software. You can even cut your own checks or have ADP do it. They are far more robust in their ability to handle complex payroll issues then competitors that are newer to the game. They also have a lot of cross-platform compatibility with things such as third party HRIS and ATS systems that competitors such as Paychex don't. Most HR software will implement ADP integration first because it is so widely used, and may never even offer integration for other software. ADP is basically essential if your company needs this integration ability. However, as a software, it is horrible. It is hardly intuitive, and while you can become a power user based on experience, much like Photoshop or other outdated software with robust features and following, it is a product of necessity and not design. I've attempted using alternatives such as Paychex, but ADP is so entrenched and if you have any level of complexity in your payroll, there just really isn't an alternative that matches it. While alternatives are easier to use and cheaper, they usually do not have the features and support ADP does. As a side note, ADP literally has service techs on standby 24/7.

Puntos a favor:

It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.

Puntos en contra:

Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.