--- description: ¿Qué piensan los usuarios de JustCall? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de JustCall. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.es/software/157853/justcall Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.es/software/157853/justcall?page=2) > JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono. > > Veredicto: 225 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa JustCall? Trabaja con equipos de ventas y asistencia que están en crecimiento. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.1/5** | 225 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SaaS Labs - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: 29,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, España, Estados Unidos, Francia, India, Irlanda, Reino Unido, Singapur ## Funcionalidades - Acceso móvil - Acciones activadas por evento - Alerts/Escalation - Archivos de audio y vídeo bidireccionales - Automated Attendant - CRM - Chat en tiempo real - Colaboración entre varios usuarios - Comunicación multicanal - Conferencias - Creación de informes de llamadas - Creación de informes/análisis - Creador de encuestas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de contactos - Gestión de encuestas/sondeos - Gestión de flujos de trabajo - Gestión de listas - Gestión de modelos - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Informes personalizables - Integración de telefonía informática - Inteligencia conversacional - MMS - Mensaje de voz - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - PBX - Panel de actividades - Panel de comunicaciones - Programación de rellamadas - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de llamadas - Seguridad de datos - Selección de llamadas - Supervisión de llamadas - Third-Party Integrations - Transcripción automática - Uso compartido de archivos … y 26 características más ## Integraciones (en total: 74) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup … y 59 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.es/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.es/directory/30084/telephony/software) - [Software para sistemas telefónicos](https://www.capterra.es/directory/31101/business-phone-systems/software) - [Software para call center](https://www.capterra.es/directory/30007/call-center/software) - [Software para encuestas SMS](https://www.capterra.es/directory/32937/sms-survey/software) - [Sistemas IVR](https://www.capterra.es/directory/30231/ivr/software) ## Alternativas 1. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3465 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.es/software/61368/salesforce) — 4.4/5 (18798 reviews) 3. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4087 reviews) 5. [LiveChat](https://www.capterra.es/software/62194/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "THOUGHTS ON JUSTCALL" — 4.0/5 > **Heather** | *19 de agosto de 2024* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program. > > **Desventajas**: Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens > > I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful\! ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 de marzo de 2025* | Servicios jurídicos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy to manage; can see the status of all users > > **Desventajas**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." — 1.0/5 > **Robert** | *21 de marzo de 2025* | Mercados de capitales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. > > **Desventajas**: The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. > > I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 de octubre de 2024* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Desventajas**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- ### "Efficient text messages company\!" — 5.0/5 > **Angie** | *8 de enero de 2024* | Petróleo y energía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. > > **Desventajas**: I would say, customer service should improve. > > My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\! ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.es/software/157853/justcall?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/157853/justcall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados