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Sobre Delighted

Delighted es una forma fácil y rápida de reunir y actuar en base a la información de experiencia y satisfacción del cliente.

Descubre más sobre Delighted

Puntos a favor:

I loved the look and desing of the Delighted's whole interface. It allowed me to customize the survey exactly the way I needed.

Puntos en contra:

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Valoraciones de Delighted

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,7

Probabilidad de recomendación

9,6/ 10

Delighted tiene una valoración global de 4,9 estrellas sobre 5 según las 49 opiniones de usuarios de Capterra.

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Filtrar opiniones (49)

Sarah
Sarah
Author en RU
Usuario de Linkedin verificado
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

I love this app

5,0 el año pasado

Comentarios: I’m really happy with this service

Puntos a favor:

I like how easy it is for me to collect feedback from my readers

Puntos en contra:

There is nothing I dislike on this website :)

Shannon
Customer Experience Designer en EE. UU.
Seguros, 201-500 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Off to a fantastic start

5,0 hace 2 años

Comentarios: I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.

Puntos a favor:

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

Puntos en contra:

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Patrick
Product Tech Lead en Alemania
Recursos Humanos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

A fairly good tool for customer surveys both in app and email

4,0 hace 3 meses

Comentarios: Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.

Puntos a favor:

It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.

Puntos en contra:

Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.

Oliver
Oliver
Customer experience manager en RU
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great solution and support

5,0 hace 5 años

Comentarios: Very happy and satisfied. Fully recommend.

Puntos a favor:

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Puntos en contra:

Not much. I couldn’t t find much wrong .

Diana
Customer Support Team Lead en Ucrania
Software informático, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Keep up a good work

4,0 hace 5 años

Puntos a favor:

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Puntos en contra:

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Joseph
Administrator en Kenia
Construcción, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great software for customer feedback

5,0 el año pasado

Puntos a favor:

I have been using delighted for quite a while now and it goes without saying, this is the best customer feedback platform I have ever used. My customers and employees can now air their concerns on products, services, and work related issues on a platform that is both fast and reliable. I am very DELIGHTED as an adept user of this platform.

Puntos en contra:

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection. Other than that I'm quite sure there is a solution for this.

Michael
Michael
Revenue Analyst en EE. UU.
Usuario de Linkedin verificado
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The easiest and most efficient product I've had the ability to use.

5,0 hace 7 años

Comentarios: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Puntos a favor:

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Puntos en contra:

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Jean-Philippe
Jean-Philippe
User researcher en Canadá
Usuario de Linkedin verificado
Internet, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

NPS survey made easy

5,0 hace 6 años

Puntos a favor:

I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast!

Puntos en contra:

I just wish they had more options to create graphs.

Loretta
Loretta
Customer Experience Manager en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great tool with more features to come

5,0 hace 4 años

Comentarios: Love it! The team there was fantastic. We were a small company but they treated us like we were huge.

Puntos a favor:

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Puntos en contra:

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

Chad
Chad
Vice President, Client Success en EE. UU.
Usuario de Linkedin verificado
Internet, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great NPS tool

5,0 hace 5 años

Comentarios: I had a positive experience with Delighted and would use it again for a simple NPS type functionality.

Puntos a favor:

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Puntos en contra:

The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.

Pamela
CTO Cofounder en India
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Superb Feedback manager

5,0 hace 3 días Nuevo

Puntos a favor:

It has all the features that are needed to obtain customer feedback.

Puntos en contra:

I am currently very happy with the purchase.

Fazla
Desinger en Bangladés
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Best in Business!

5,0 el año pasado

Puntos a favor:

I loved the look and desing of the Delighted's whole interface. It allowed me to customize the survey exactly the way I needed. I just switched from google to Delighted.

Puntos en contra:

There is actually not much I can complain about, just wish the server speed would be a bit high.

Meko
Founder en EE. UU.
Servicios de información, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

First time user

5,0 el año pasado

Comentarios: very pleased

Puntos a favor:

very easy to set up surveys. Customer support was very quick to respond.

Puntos en contra:

I don't have any complaint since this is my first time using your product

Lindsey
Manager of User Research & Operations en RU
Software informático, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Simple and effective for measuring sentiment, rockstar team

5,0 hace 6 años

Comentarios: We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.

Puntos a favor:

The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Puntos en contra:

Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

jacob
Member Experience Owner en EE. UU.
Seguros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A Game Changer

5,0 hace 4 años

Comentarios: Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen.

Puntos a favor:

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

Puntos en contra:

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

Kibuuka
Senior engineer en Uganda
Materiales de construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Professional survey collection tool

5,0 hace 2 años

Comentarios: We use delighted to collect customer feedback which we use to improve our services

Puntos a favor:

Survey automation is so awesome and a cool feature, you can customize questions to understand how customer feel about customer services. Responses help us in product training and improving services

Puntos en contra:

The software is so easy to use, except that it is so expensive to use for smaller businesses and this in return may affect the ROI

Toya
Solutions Manager en EE. UU.
Servicios jurídicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

This is a great product if you truly care about the client experience!

5,0 hace 3 años

Puntos a favor:

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Puntos en contra:

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Excellent service

5,0 hace 6 años

Comentarios: Very easy platform, good data storage.

Puntos a favor:

Easy to use, very helpful staff. Does one thing, and does it perfectly.

Puntos en contra:

Would like easier integration with our systems without a tech lift on our end. Needs better search

Mindy
Sr. Director - Business Systems en EE. UU.
Electrónica de consumo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Delighted is Delightful

5,0 hace 4 años

Comentarios: Delighted was a delight to purchase, implement and use.

Puntos a favor:

Delighted is easy to use and easy to implement. Best NPS software value for the money.

Puntos en contra:

There is not much that the team did not like about the software.

Atulinda
Camera operator en Uganda
Entretenimiento, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

automates workflow

5,0 hace 2 años

Puntos a favor:

The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product

Puntos en contra:

The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application

Usuario verificado
Usuario de Linkedin verificado
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Best way to survey customers

5,0 hace 6 años

Puntos a favor:

I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.

Puntos en contra:

I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.

Mariam
Director en Uganda
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Understand how customers feel about your product

5,0 hace 2 años

Comentarios: We use the tool to collect feedback from clients which we use to improve our products and services

Puntos a favor:

This tool is easy to use and can be integrated into native applications and websites using the SDK and API, it has a good user interface that makes it easy to access customer feedback and time stamp shows you when the feedback was submitted by the client

Puntos en contra:

Integrating into native applications requires technical knowledge in coding but you can bypass the cost if you use Zendesk since it has open integrations with Zendesk

Usuario verificado
Usuario de Linkedin verificado
Producción audiovisual, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

A simple way to take surveys

5,0 hace 5 años

Comentarios: I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Puntos a favor:

The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate.

Puntos en contra:

The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

Christopher
Christopher
Head of Product en EE. UU.
Usuario de Linkedin verificado
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great, simple to use NPS collection software

5,0 hace 7 años

Puntos a favor:

They make it dead simple to collect NPS scores from users, with a very simple API and javascript call anywhere in your web app's experience.

Puntos en contra:

The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.

Andrea
Andrea
Customer Support Manager en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Quick Response and Question Answered!

5,0 hace 4 años

Comentarios: After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

Puntos a favor:

Many thanks to [SENSITIVE CONTENT HIDDEN] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Puntos en contra:

Not super intuitive as to where to find my plan/package information.