Opiniones de Doxy.me

Una buena puerta de entrada a la telemedicina.

Comentarios: Fue mi puerta de entrada a la telemedicina. Es muy sencilla su implementación y pasar de cero a estar atendiendo a un paciente. No tiene una curva de aprendizaje empinada y la recomiendo para cualquier práctica que quiera iniciarse en teleconsultas.

Puntos a favor:

Es muy fácil usar Doxy aunque sea la primera vez, requiere poca configuración para lanzarse a atender. Es buena la calidad de las llamadas.

Puntos en contra:

Si bien me parece un buen producto para empezar, se puede volver útil alguna solución más robusta a medida que pase el tiempo.

DOXY

Puntos a favor:

Interfase sencilla y elegante. Fail integracion con la web.

Puntos en contra:

No he visto hasta ahora fallas. Funciona muy bien

Excellent and efficient product

Comentarios: Using doxy for our telehealth program has been a critical aspect for our clinic.

Puntos a favor:

Doxy is an accessible and easy to use product that allows our small clinic to use basic functions for free! I appreciate the ease for patients and providers to use the platform.

Puntos en contra:

It does seem that if connections are weaker, doxy does not perform as well.

Makes tele medicine simple yet secure

Comentarios: Living and working in Eastern KY there has always been an issue with accessibility to services for individuals without reliable transportation. Doxy.me eliminates this problem and provides access to anyone who can access a WIFI connection.

Puntos a favor:

Doxy.me is one of the most simple links I have ever used, making it easy for both the clinician and the patient to connect in a secure HIPAA compliant session.

Puntos en contra:

Issues with connection in areas with poor network strength, some times the sound will not work, sometimes the video won't work, and it takes a few minutes for a patient to load onto the virtual waiting room.

Easy to use but unreliable

Comentarios: Ease of use is the only reason I've not switched to another platform, but if the dinging continues, I will, because it renders the product unusable. I have a couple of clients who experienced problems frequently enough that they've asked me just to schedule Zoom sessions with them so that they don't have to deal with Doxy.Me.

Puntos a favor:

The best thing about Doxy.Me is how easy it is for both me and my clients to use. There is nothing to download, and I don't have to set up each meeting individually. Clients can use the same link every time. Its basic features are exactly what I need.

Puntos en contra:

The software is unreliable. I've experienced a lot of freezing, dropped calls, and times when it just wasn't even possible to connect. It's more than just a once in awhile problem. If a client is on their phone, they can't seem to access the chat window, for reasons unknown. Recently, I started hearing dings every 30-40 seconds, as though a new person joined the waiting room, but there is no new person. It's been incredibly distracting both for me and for clients. I attempted to contact customer support about it but have not heard back.

Easy to use and reasonably priced

Puntos a favor:

The fact that I can use Doxy unlimited free of charge is really important to me as a very small business. Other video conferencing software is more expensive without offering significantly better facilities. Being web-based means I don't need clients to download software before we can connect. I also like that it's designed for healthcare which reassures my clients about privacy.

Puntos en contra:

I wish I could share screen on the free version, but it's not a showstopper. Occasionally we have connection problems but that's usually the internet connection not Doxy.

Excellent resource

Comentarios: Virtual assessment and treatment for the purposes of rehabilitation of clients with injuries or long term health and functional challenges.

Puntos a favor:

Super simple to use for clients; same link, no confusing features. The free version is sufficient for my occasional videoconferencing needs.

Puntos en contra:

Not sure, I like all of it , anad by all of it, i mean, the free version.

Solid product

Comentarios: I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Puntos a favor:

I love the way the waiting room is set up because it makes it very clear to my clients that I'm there but have just not signed into their session yet. It is the most like an actual waiting room. My clients don't get nervous that the app isn't working correctly. I also like that it tells me how long they have been waiting and how long we've been in session.I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Puntos en contra:

Sometimes the video still freezes, though probably not more than with other products. I haven't found one that works consistently.

Quality Option

Comentarios: I have yet to encounter any issues with Doxy.me, which makes it an easy choice to continue working with.

Puntos a favor:

Doxy.me consistently works well and uses less internet bandwidth, which makes it a great option for my more rural clients who often have lower quality internet options. The group meeting setting is great for when I have to meet with family members.

Puntos en contra:

Doxy.me works in all the ways that I need it to.

Reliable telehealth platform for my practice.

Comentarios: Let's me do home visits to client's home from my home without time or expense of travel.

Puntos a favor:

Product is consistent, reliable, always up, easy to use for clients, and secure. I use the screen sharing and whiteboard a great deal.

Puntos en contra:

The whiteboard has been a nice addition.

dependable, been there since day 1

Comentarios: I have been using doxy since the start of pandemic and it has been a lifesaver. Hard to believe it is even free. My patients have adapted well to it's use. I am grateful it has been around. Audio is not so reliable but I have the same issue with Doximity so am unclear if it's the internet, bandwidth or what.

Puntos a favor:

easy to use, easy to set up, HIPAA compliant

Puntos en contra:

audio is unreliable. hard to know if on my end, the website's end or my patient's end

doxy.me is excellent for virtual psychotherapy!

Comentarios: Switched from in person therapy to virtual therapy during pandemic and it was a lifesaver!

Puntos a favor:

Doxy.me is easy for clinicians and clients to use. No logging on to a website or passwords for cients. The virtual waiting room is perfect for behavioral health purposes.

Puntos en contra:

Setting up Stripe account was a bit tricky but the doxy.me integration with Stripe is seamless!!

Affordable and simple telehealth solution -- recommended but with a few gotchas

Comentarios: I've aided in selecting and deploying (Doxy and other solutions) at numerous practices.
It is a safe and recommended choice. It's simple to administrate and use.
Despite the "peer to peer" architecture it's reasonably reliable.
Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor.
Please make sure your practice has fast Internet, preferably fiber.
Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.

Puntos a favor:

#1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.

Puntos en contra:

#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.

Outstanding Product - Someday an Industry Standard?

Comentarios: I initially started using doxy to cut down on missed appointments due to illness or conflicts. Doxy allowed me to engage in "telehealth" on those occasions when a client would otherwise have to "late cancel," thus leaving me with the option of charging them for it (not good from a customer relations standpoint) or eating it. Then, when the coronavirus emergency hit, I was able to transition easily to all telehealth, thus keeping myself and my clients safe. Yay!

Puntos a favor:

I wanted a platform that was secure for my clients. What most attracted me to doxy vs. other secure platforms (or other platforms in general) was the fact that my users (clients) didn't have to download anything, just click on a link. In a former life, I used to design and develop computer application systems and I really like the "feel" of doxy, it's usability for me and my clients, plus my modest exposure to their tech support has been quick and useful. All of this allowed me to transition quickly into the "telehealth" arena very quickly, which I appreciated during the coronavirus outbreak emergency.

Puntos en contra:

It's hard to respond as there are so many positives. If at all possible, it would be nice to have additional ways to troubleshoot connectivity or video/audio quality issues in real-time. For example, real-time advice for the user as to what to do to correct things on their side. I know a lot of this is in the available articles, but it's hard to go searching through articles when you're trying to quickly get things going during a "meeting." Maybe I'm asking for an "artificial intelligence" solution that's not feasible?

Best Ever

Comentarios: I have been using Doxy.me for almost a year now. Since signing up I have received nothing but praise from my clients who use it. When doing therapy over the internet it is important to have a product that is not only HIPPA compliant but also Secure.

Puntos a favor:

A colleague recommended this product to me and I have been using it ever since. I love the feature of having a virtual waiting room for my clients. I am notified promptly when they have entered the "waiting room". I can share the screen with my clients while working on a treatment plan or homework. I can use it on my computer, my phone or my tablet and so can they. IT is the best HIPPA compliant app I have found.

Puntos en contra:

I have not had any issues related to this software. Most of the time the issues I have are with WIFI or other connectivity issue not related to this product.

Efficient and effective

Comentarios: I originally chose Doxy.me as a back-up for when my normal video platform, VSee, was not working. But I now consistently use Doxy.me instead of VSee because it's more reliable.

Puntos a favor:

Doxy.me has been easy to use for both myself, a licensed psychotherapist, and my clients some of whom are not very tech savvy. It has a user-friendly interface which makes life a lot easier for those of us who had to quickly move to Telehealth.

Puntos en contra:

Sometimes the visuals aren't as stable as I would like - and not sure if this is the stress on the bandwidth or a software issue.

Great telehealth software!

Puntos a favor:

Doxy.me is very easy to use! I love that my clients do not have to download or pay for anything, they just use the link to my virtual therapy room. This gives them ease of access and has made the process of switching to telehealth more smooth!

Puntos en contra:

There are times where the video quality of doxy.me is poor, becomes pixelated, and requires me and/or my client to refresh the webpage and re-enter the video call. This doesn't happen often though.

Doxy is the easiest platform to use. Clients could easily sign on. 2-way video is excellent.

Comentarios: Overall experience has been excellent.

Puntos a favor:

I like being able to share screens. Most important though would be the ease of signing on.

Puntos en contra:

No whiteboard. And it's not as cheap as other platforms (Zoom).

Great Solid Product!

Comentarios: Easy to use and set up. A lot easier than Zoom.

Puntos a favor:

It was easy to setup and use. All my staff can use it. My patient's love it.

Puntos en contra:

Not much. It's a great product. I with they had a change background feature like Zoom. Other than that it has been a workhorse.

It saved me through the pandemic...

Puntos a favor:

Doxy.me had to be HIPPA compliant in order for me to use it. In addition to that, I find the ease of use for the client to be critical to the success of telemedicine. I appreciate the active aspects of the video and audio. I also appreciate the behind the scenes aspects such as meeting history and the virtual waiting room. The meeting history keeps track of time in and time out of the session allowing me to double check the visit length of time for billing. The virtual waiting room provides the client with the ability to check their connection, tips on best connection, the ability to send a message to me, and receive my message in return, while they are waiting.During the pandemic Doxy.me increased their capacity to respond to the explosive need for telemedicine services. Despite their investment, they offer free access to their software that allows the user to perform telemedicine visits competently. They also have a paid subscription that offers more services.I don't know what I would have done without it through the pandemic.

Puntos en contra:

At times the video or audio may be problemmatic. I believe when that occurs it is not related to the software, I believe it is due to internet issues for either the provider or the client. The camera is important for clarity of the video, and again that is not a software issue.I don't have a con about Doxy.me!

"Life saver" HIPAA compliant telemedicine solution

Comentarios: I support a medium-sized primary care medical practice. They need to implement telemedicine almost immediately in light of this Corona Virus crisis. I was able to create an account and send out a request that was received by another device that I have, and within minutes was able to have a live videocall between the two. The graphics were fine, the audio was fine, very little lag. The upgraded version allows for file transfer, which would be better than sending files via email for security reasons. Please be aware that the provider will need to use a device with a Chrome browser. When I tested using it as the provider from a Chrome browser from my Android tablet, it did not work -- I have tested it primarily from a Windows 10 laptop, Chrome browser. I have tested this with a gentleman in his 50s who was easily able to receive the invitation and get access to it from his Android smartphone. I have tested it with Android devices and Windows 10 laptops. Will be testing with an iPad later today. I was very pleased that this was a workable, simple, scalable solution that my medical office client will be able to implement almost immediately, with no up front cost unless they want the upgraded features. The basic functionality is phenomenal, especially considering the medical crisis that we are in. Thank you for this doxy.me

Puntos a favor:

Patients do not need to create an account, and are able to access from popular browsers, such as Chrome, Firefox, and Safari, from any device.

Puntos en contra:

Well, patients still have to allow access for the browser to use the camera and microphone. And the email link will open in whichever internet browser is default, and not all patients know how to call up a link in the correct browser. This is difficult sometimes for people who have very few tech skills. However, these problems would exist currently with almost ANY telemedicine solution, as they have more to do with the permissions on the devices being used by the patients rather than relating to doxy.me specifically. Also, they advertised that there was a 30-day "free trial" for the upgraded version, but once I signed up, the upgraded version was only available by paying for it -- however, the fee was very reasonable.

Excellent app for my practice

Comentarios: excellent; especially during this period of Coronavirus and need to change my care to online. I've used Doxy.me pretty much since its inception many years ago and have alway liked the program. As a result, I've told many colleagues about it and as a result several large clinics in the Portland Metro area use it.

Puntos a favor:

aside from the fact that it's free, it is very easy for my providers and patients to use. they don't need to download anything and access my virtual waiting room directly from the URL.

Puntos en contra:

the free version doesn't give any direct customer support but able to email concerns and receive relatively rapid responses

Simple, cost effective, solution based-- great choice for my business!

Comentarios: HIPAA compliance in providing tele therapy has been a huge plus with this product. Using this product has helped me provide boutique service to more clients. I am excited about existing features like appointment scheduling, online forms and file sharing because it allows me to grow my business at my own pace, cost effectively!

Puntos a favor:

Integrating this product into my weekly schedule remains relatively seamless. Clients are able to connect with little or no issues on multiple devices. I really appreciate the time management feature because it helps me track session dates and times easily, which is especially helpful when my calendar is particularly busy! I find screen sharing and Bluetooth capability a big plus as well. Easy access to the platform for clients is the most appreciated quality of this product!

Puntos en contra:

The handling of connections can always be improved upon due to technology changes and updates. From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business. Occasionally the video appears grainy.

Virtual Platform Made for Consumers

Comentarios: I used Doxy.me when I began seeing therapy clients virtually. It helped as many individuals were able to receive the link either via email or text, thus, they could easily connect and continue engaging in sessions. It is easy to host individual or group sessions when the application is running properly. However, at times the application was very lagged and would drop sessions without notification, resulting in taking more time to reconnect on multiple occasions. It was used in a larger organization and seems to continue evolving as the needs are met of workplaces.

Puntos a favor:

Doxy.me is made for consumers as they do not have to download anything to utilize the software. Consumers simply click a link that is either emailed or texted to them, making it easy to connect. You can host single sessions or groups. You can send a link directly from the application to consumers without using your email, which aids in maintaining confidentiality. You can also submit forms for the consumer to see and sign on their end, which makes it hassle free and aids in lost paperwork.

Puntos en contra:

Doxy.me does not always seem to have a stable connection, resulting in lots of dropped sessions. If either the user or the consumer does not have a good internet connection, it may result in blurry and lagging pictures may be blurry or simply dropped connections. If you are hosting a group with another user, only one individual may be the host which can become frustrating as you are attempting to let consumers into the room, mute others if needed, and host at the same time. If you are required to confirm physical location of consumers, there is an option to see where they are located, however, it was not always accurate and would list individuals in other cities/states.

Reliable and simple to use

Comentarios: Impressive!

Puntos a favor:

It is so easy to use. The clients don't need to download an app. They only need to follow the link and they are a couple of clicks away from their online appointment. It is private and reliable. The feedback from all of my clients is also positive. Also the customer service is fantastic. I like that fact that their are working on improving the platform by adding "Extensions": Whiteboard. Big plus for me!!!! Thank you Doxy.me

Puntos en contra:

Can't think of anything. My experience has been extra positive insofar.