---
description: ¿Qué piensan los usuarios de Inbenta? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Inbenta.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Inbenta - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [Inbenta](/software/158902/inbenta)

# Inbenta

Canonical: https://www.capterra.es/software/158902/inbenta

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.capterra.es/software/158902/inbenta?page=2)

> Ofrece a los clientes y empleados las respuestas más relevantes en tiempo real gracias a la automatización inteligente sin código y la IA conversacional.
> 
> Veredicto: 13 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Inbenta?

Equipos de soporte al cliente, equipos de márketing y ventas, empresas de telecomunicaciones, retail, turismo y viajes, suministros, seguros y banca.

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **4.7/5** | 13 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.8/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.9/5 | Basado en las opiniones generales |
| Funcionalidades | 4.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Inbenta
- **Ubicación**: Foster City, EE. UU.
- **Constitución**: 2005

## Contexto comercial

- **Precio inicial**: 4000,00 US$
- **Modelo de precios**:  (Prueba gratuita)
- **Detalles de precios**: Dependiendo del número de sesiones o búsquedas en el sitio de soporte del cliente.
- **Público objetivo**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: alemán, chino tradicional, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, noruego, portugués, ruso, sueco, turco
- **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, Francia, Japón, México, Reino Unido

## Funcionalidades

- Alerts/Escalation
- Asistente virtual personal
- Automatización proceso/flujo de trabajo
- Búsqueda de texto completo
- CRM
- Catalog Management
- Chat en tiempo real dirigido a consumidores
- Chat en vivo
- Chat proactivo
- Chat y mensajería
- Chatbot
- Comunicación multicanal
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Discussions/Forums
- Edición de texto
- Encuestas y comentarios
- Gestión de SEO
- Gestión de colas de espera
- Gestión de contenidos
- Gestión de la base de conocimiento
- Gestión del conocimiento
- Herramientas de colaboración
- Marketing multicanal
- Panel de actividades
- Portal de autoservicio
- Priorización
- Reconocimiento de voz
- Third-Party Integrations
- Transferencias/enrutamiento
- Varios idiomas

## Integraciones (en total: 5)

- CXone Mpower
- Meta for Business
- Salesforce Service Cloud
- WhatsApp
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software de chat en vivo](https://www.capterra.es/directory/30797/live-chat/software)

## Categorías relacionadas

- [Software de chat en vivo](https://www.capterra.es/directory/30797/live-chat/software)
- [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software)
- [Programas de inteligencia artificial](https://www.capterra.es/directory/30938/artificial-intelligence/software)
- [Plataformas de IA conversacional](https://www.capterra.es/directory/31596/conversational-ai-platform/software)
- [Plataformas de comercio electrónico](https://www.capterra.es/directory/3/ecommerce/software)

## Alternativas

1. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Tidio](https://www.capterra.es/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Bitrix24](https://www.capterra.es/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [LiveChat](https://www.capterra.es/software/62194/livechat) — 4.6/5 (1715 reviews)

## Opiniones

### "I like it because it's very easy to use" — 5.0/5

> **Usuario verificado** | *11 de enero de 2023* | Servicios | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I like the ease of use and without many difficulties
> 
> **Desventajas**: the ibenta app should have more functions and be free to reach more users
> 
> I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many

-----

### "I highly recommend Inbenta to improve your customer experience" — 5.0/5

> **Tina** | *9 de diciembre de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system.  What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.
> 
> **Desventajas**: The software definitely has a learning curve, but it has so many well built features it is completely understandible.
> 
> The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

-----

### "Useful AI Chatbot and Live Chat Integration" — 4.0/5

> **Vanessa** | *2 de diciembre de 2021* | Ocio, viajes y turismo | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.
> 
> **Desventajas**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.
> 
> Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

-----

### "Excellent Chatbot and AI Solution" — 5.0/5

> **David** | *3 de diciembre de 2021* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Implementation was very easy and straight forward and management after implementation has been a breeze.
> 
> **Desventajas**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.
> 
> Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

-----

### "Inbenta in the Retail Market" — 5.0/5

> **Johan** | *30 de octubre de 2020* | Alimentación y bebidas | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Integration into our system was seamless, and ease of use - easy to train staff
> 
> **Desventajas**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.
> 
> AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact

-----

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.capterra.es/software/158902/inbenta?page=2)

## Enlaces

- [Ver en Capterra](https://www.capterra.es/software/158902/inbenta)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/software/158902/inbenta> |
| de-AT | <https://www.capterra.at/software/158902/inbenta> |
| de-CH | <https://www.capterra.ch/software/158902/inbenta> |
| en | <https://www.capterra.com/p/158902/Inbenta/> |
| en-AE | <https://www.capterra.ae/software/158902/inbenta> |
| en-AU | <https://www.capterra.com.au/software/158902/inbenta> |
| en-CA | <https://www.capterra.ca/software/158902/inbenta> |
| en-GB | <https://www.capterra.co.uk/software/158902/inbenta> |
| en-IE | <https://www.capterra.ie/software/158902/inbenta> |
| en-IL | <https://www.capterra.co.il/software/158902/inbenta> |
| en-IN | <https://www.capterra.in/software/158902/inbenta> |
| en-NZ | <https://www.capterra.co.nz/software/158902/inbenta> |
| en-SG | <https://www.capterra.com.sg/software/158902/inbenta> |
| en-ZA | <https://www.capterra.co.za/software/158902/inbenta> |
| es | <https://www.capterra.es/software/158902/inbenta> |
| es-AR | <https://www.capterra.com.ar/software/158902/inbenta> |
| es-CL | <https://www.capterra.cl/software/158902/inbenta> |
| es-CO | <https://www.capterra.co/software/158902/inbenta> |
| es-CR | <https://www.capterra.co.cr/software/158902/inbenta> |
| es-DO | <https://www.capterra.do/software/158902/inbenta> |
| es-EC | <https://www.capterra.ec/software/158902/inbenta> |
| es-MX | <https://www.capterra.mx/software/158902/inbenta> |
| es-PA | <https://www.capterra.com.pa/software/158902/inbenta> |
| es-PE | <https://www.capterra.pe/software/158902/inbenta> |
| fr | <https://www.capterra.fr/software/158902/inbenta> |
| fr-BE | <https://fr.capterra.be/software/158902/inbenta> |
| fr-CA | <https://fr.capterra.ca/software/158902/inbenta> |
| fr-LU | <https://www.capterra.lu/software/158902/inbenta> |
| ja | <https://www.capterra.jp/software/158902/inbenta> |
| nl | <https://www.capterra.nl/software/158902/inbenta> |
| nl-BE | <https://www.capterra.be/software/158902/inbenta> |
| pt | <https://www.capterra.com.br/software/158902/inbenta> |
| pt-PT | <https://www.capterra.pt/software/158902/inbenta> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra España","address":{"@type":"PostalAddress","addressLocality":"Madrid","addressRegion":"M","postalCode":"28046","streetAddress":"Paseo de la Castellana 31, 7º piso 28046 Madrid, España"},"description":"Capterra España ayuda a millones de usuarios a encontrar el software adecuado. Descubre opiniones, valoraciones, infografías y las listas más exhaustivas de software empresarial.","email":"info@capterra.es","url":"https://www.capterra.es/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.es/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra","https://www.linkedin.com/company/capterra-espa%C3%B1a/","https://www.youtube.com/channel/UC0E6Tz3rgcXD1LHsQjKNY4w"]},{"name":"Inbenta","description":"Inbenta es una plataforma de IA conversacional que ayuda a las organizaciones con más de 500 empleados a automatizar las interacciones personalizadas con sus clientes de manera escalable.  \n\nGracias a sus 4 módulos, que potencian las soluciones de búsqueda, chat, conocimiento y voz, es fácil ofrecer experiencias conversacionales de 360 grados en todos los canales.\n\nSu tecnología patentada de PLN, disponible en más de 35 idiomas, puede usarse en cuestión de días sin necesidad de formación en datos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d191ac0c-36e3-43e6-8b6a-a955e238eca7.png","url":"https://www.capterra.es/software/158902/inbenta","@type":"SoftwareApplication","@id":"https://www.capterra.es/software/158902/inbenta#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.es/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":13},"offers":{"price":"4000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.es/software/158902/inbenta#faqs","mainEntity":[{"name":"¿Qué es Inbenta?","@type":"Question","acceptedAnswer":{"text":"Inbenta es una plataforma de IA conversacional que ayuda a las organizaciones con más de 500 empleados a automatizar las interacciones personalizadas con sus clientes de manera escalable.Gracias a sus 4 módulos, que potencian las soluciones de búsqueda, chat, conocimiento y voz, es fácil ofrecer experiencias conversacionales de 360 grados en todos los canales.Su tecnología patentada de PLN, disponible en más de 35 idiomas, puede usarse en cuestión de días sin necesidad de formación en datos.","@type":"Answer"}},{"name":"¿Quién usa Inbenta?","@type":"Question","acceptedAnswer":{"text":"Equipos de soporte al cliente, equipos de márketing y ventas, empresas de telecomunicaciones, retail, turismo y viajes, suministros, seguros y banca.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software de chat en vivo","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Inbenta","position":3,"item":"/software/158902/inbenta","@type":"ListItem"}],"@id":"https://www.capterra.es/software/158902/inbenta#breadcrumblist"}]}
</script>