Opiniones de Bonterra Giving Days

Regular user, supports clients' fundraising

Puntos a favor:

Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.

Puntos en contra:

Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.

Longwood loves GiveGab!

Comentarios: It has been an absolute treasure to work with GiveGab to make our day of giving more successful. GiveGab's team truly cares about us as a unique, specific school and they don't utilize cookie cutter models or try to pass us off. They handle our account with great detail and they seek to build lasting relationships. GiveGab is easily the best partner I have ever worked with.

Puntos a favor:

It would be easier to tell you what I don't like because GiveGab is just that great! From the full suite website with user-friendly capabilities and a sleek, beautiful design, to the volunteer ambassador functionality and the one-on-one support we get from our partners at GG, we love everything about it!

Puntos en contra:

The only area for improvement we saw after our first year was the offline upload functionality. It is a bit too complex, although it has some great aspects. We provided this feedback to our partners are GiveGab, and they listened intently!

Not great for P2P Fundraising

Comentarios: From the beginning, we were very excited to use GiveGab. The company had just been bought by EveryAction whose software we already use.  We were hoping for future integrations that might mean more streamlined P2P fundraising.  We met with the salesperson who specialized in the P2P fundraising aspects of GiveGab and were told a number of things which we were very excited about.  We decided to go with GG, but after paying the fees and starting the setup for our P2P event, we realized a lot of what we had been told was not true.   We reached out to support to connect with a salesperson to clarify some aspects of the platform. Support insisted that they were able to answer our questions.  They weren't. Since support is extremely slow in responding to requests it took 3 weeks of back and forth and a dozen requests to speak to the sales team to get connected with sales.   The new salesperson said that she didn't know much about the P2P functions and wasn't able to help.  They let me know that the salesperson I had originally met with was no longer with the company.
 They also stated that they had no sales people that focused on the P2P aspects and that it was up to users to DYI.  This was surprising considering the P2P salesperson I worked with had emailed me a video saying she specialized in P2P.  In the end, GG basically chalked it up to the original salesperson not knowing what they were doing.  A company is responsible for its salespeople regardless.

Puntos a favor:

There's not a lot that I like about it.  I suppose it's relatively easy to setup an P2P fundraising event for folks who have little to no experience doing so.

Puntos en contra:

Developers could improve a few aspects: -On most websites in 2022, there's a "sign in" link on every page across the site. On GiveGab, the only place you'll find a sign in link is on the home page givegab.com. If you're visiting an event page, fundraising page, etc...you'll not have the option to login. You'll have to go back to givegab.com to login and then navigate back to whatever page you were on - which is very confusing once you're signed in as an admin. -Fees are relatively high compared to other P2P fundraising platforms. Between GiveGab and Stripe, they take nearly 10% from donations. Granted there is an option for donors to cover fees. -Payout reports are bare and basic. To get an accurate accounting report, you'll have to combine three reports: donations report, registration report, and payout report. You'd think with such high fees, you'd have to do less work. Nope. -Support takes days to respond to inquiries and requests. When meeting with the sales person, they promised phone support but really the only option is chat support. And by chat..it's not a live chat because it's hours/days between responses.

Thanks GiveGab Team

Comentarios: I've used this product for other two years in my current place of employment, expanding the work we've done with them to multiple giving days, but I also sought out their partnership during my transition into this institution. Having previously had a really good experience with their product at another institution, I knew they were the right company to partner with again. That decision was broadly supported throughout my division as well given their great reputation and wonderful customer service. Nice work, GiveGab team.

Puntos a favor:

The GiveGab giving day platform is so easy to use and they are constantly improving it (with no interruption of service). The team who assists you is really invested in your success so you aren't simply buying a product but instead investing in an extension of your team. They have run so many giving days that my confidence in their partnership was extremely high and they can offer recommendations based on the successes they've seen but are also open to hearing new ideas and trying to help you implement them. The product itself is fairly flexible (more flexible if you pay for more customization), the reporting is easy and efficient, and they were able to make the adjustments that I needed to cater to my particular organizations needs. I love the countdown clock, the leaderboards, the individual giving profiles, truncated giving process and customizable survey questions.

Puntos en contra:

There isn't a direct integration for our data through an API so we do a manual download of this information post our giving challenges. While this isn't ideal, it works fine for time bound giving challenges. If we were to use this product on an ongoing basis, I would look to improve this functionality. Another con is some of the design limitations. Because the site is mobile responsive (yay!), some images look better on desktop than mobile and visa versa. It would be great if different options could be selected for different usage. Overall, the pros far outweigh the cons with this company.

Online Gift Software decisions

Comentarios: The platform is customizable. We went from stripe (was that the name) to Kimbia and the integration was smooth. The team was very responsive and understood our needs.

Puntos a favor:

Strong customer service, your strong knowledge of how a community foundation is complex, and colorful layout of the platform

Puntos en contra:

It isn't intuitive to read gift information reports. I find deciphering what is a campaign gift and our website donations confusing. I rarely use tabs or widgets, because I am not the gift processing person.

For GiveGab

Comentarios: Frustrating

Puntos a favor:

I did not like anything about this software. The interface is clunky and does not allow full brand value.

Puntos en contra:

The bank fees are higher if the donor chooses to cover them. So a customer will be paying more money to completely cover their donation than if they don't and GiveGab will take out of the "bank processing fee". Seems very untrustworthy to have different bank fees based off of whether it's an individual covering them or GiveGab taking out of the donation. You have to sort through all of your donations and do the processing paperwork yourself. There are no notifications from GiveGab when they actually deposit the money into your account. It is processed a second time through an entirely different platform, Stripe, which makes consolidating bank statements confusing. Too many emojis from the staff when asking questions.

A fresh approach to Giving Pages

Comentarios: We have had a great experience with GiveGab and their customer support team is helpful.

Puntos a favor:

The giving pages through GiveGab are intuitive, making it easy for people to donate to your cause.

Puntos en contra:

None - we really like working with GiveGab for our giving days.

GiveGab is a fantastic fundraising parter, not just a platform

Comentarios: Fantastic. We've run a Giving Day, a Covid emergency campaign, an awareness campaign, and have another campaign in several weeks.

Puntos a favor:

The software is fantastic for our national campaigns, which allows our Affiliates to register and have funds go directly to them. They can manage the back-end and we can all see the running tally, which is very inspiring.

Puntos en contra:

There are some limitations to the aesthetics in terms of layout on the site, but nothing major.

Easy to use and amazing support

Comentarios: Our giving day has been an even greater success thanks to GiveGab, and their team is so friendly and helpful.

Puntos a favor:

The platform is very simple for both front-end users and administrators, and it has 90% of the features we were looking for. The team at GiveGab is amazing in terms of support.

Puntos en contra:

A few things were inflexible, so we couldn't customize them. It was difficult to automate some things (specific donor challenges)

Higher Education Review

Comentarios: The customer service team at GiveGab is phenomenal.

Puntos a favor:

This software is incredibly easy to use for our customers. Donors can easily make a gift online during our Annual day of Giving and we've never encountered any confusion from our customers. The product is also great to use for the variety of gifts we receive during our Day of Giving. We can easily pull reports and determine successes based off of the transparent data.

Puntos en contra:

When we first started using the product, it did seem rigid without a lot of flexibility. However, the GiveGab team really listens to their customers and each year they make modifications to better serve their customers' needs.

We began using GiveGab as the chosen platform for our giving day. We have kept it because it works!

Puntos a favor:

--Very easy to set up both as a nonprofit and as a fundraiser --They really walk individuals through setting up a P2P campaign. --The site is visually appealing and engaging, easy to navigate for fundraisers and donors, reasonably customizable --The P2P platform has functionality from both sides of the table--for example, the ability to create a team as a fundraiser or as a nonprofit --Funds deposited within a day or two. This is huge for us. --Incredible customer support. Always gets back quickly, always has a great attitude, always researches the problem and solves it, engages in conversation & demonstrates that the customer (i.e. us) has value to offer. They're so kind and friendly and competent even when we are freaked out and frustrated that we don't stay that way for long. They take our input seriously and often address any overall issues that we have within a reasonable amount of time. Love the chat featuer and that they are also responsive via email. This is where GiveGab shines! --The data you can download about donors is pretty complete and useful --There is a lot of supporting information available on the site itself. Some of it is pretty basic for us but if we were just getting started it would be very helpful. Online fundraising is overwhelming and GiveGab makes it understandable and easy to start.

Puntos en contra:

--We don't use the volunteer management function so all the community functions are kind of lost on us and seem to get in the way sometimes. I wish we could just turn them off, like a separate module. --We demo'd the CRM function and found it way underpowered for the price, which was as high as some much more flexible and full-service platforms. --I wish the banner for campaigns and our home page was more customizable. We have a lot of appealing photos and it is hard to get any of them to work in that format because of where the text is and how it's formatted. Minor complaint but always frustrating. --I wish we could change the font color. We have a lot of older donors and users and the teal/turquoise font is really hard to read, especially in the dashboard, i.e. the donor list. The gray is not much better. I would rather have default black font anywhere where there's text with a choice of a few colors for display or headline text.

Project Managers are Outstanding!

Comentarios: One-stop out of the box platform provides beginning to end process management for administrators, nonprofits, donors, and businesses participating in a Giving Day that engages 400+ organizations, 12k+ donors, and handles 17+ donations in 24-hours, from admin set up and nonprofit registration through donor acknowledgement and reporting.

Puntos a favor:

We use GiveGab's Giving Day platform as an organizer. It takes some time to implement the first year, but SO EASY to set up in subsequent years and for returning organizations. They have truly built a community of users, listen to client feedback, and make significant product improvements year after year, and provide a plethora of support tools to our nonprofits. The platform is now significantly more flexible for easier self-service and customization. Customer service to us has been outstanding; they don't generally offer phone support and we have had complaints from our less-tech savvy nonprofits about that.

Puntos en contra:

There is some confusion among nonprofits between GiveGab profiles and their GiveGab Giving Day profile, but our PMs have been solution-oriented in preventing this and responding when issues have occurred as a result.

Powerful platform, a little hard to navigate as an organization with multiple campaigns/giving days

Puntos a favor:

I like how easy the user interface is, once you can acccess it. I was able to easily craft my story, upload a picture, create unique giving levels and develop a solid "Thank You" message with video for my donors. It seems to really have a variety of uses, from campaigns to events to giving days, although I am still working on how to use it. My Peer to Peer Fundraisers were able to set up their own individual pages, once we could figure out how to access it.

Puntos en contra:

The back end is not always easy to navigate, particularly getting from my organization's home page and "dashboard" to a Giving Day. The Dashboard listed a couple of prior campaigns but did not immediately link to the NH Gives Days. Similarly, my peer to peer fundraisers got lost in the back end when trying to create profiles or link old profiles to a new NH Gives Day. The campaigns were visible but not the Giving Days. Also, when navigating between campaigns and giving days, users (both P2P fundraisers and donors) often got redirected to the main organization page, NOT the NH Gives page, so donations were not counted towards our giving day totals, to our detriment in prize distribution.

GiveGab is THE premiere giving day platform!

Comentarios: I can say wholeheartedly that without GiveGab's support and learning opportunities (GiveGab Leader Forum) there's no way Cattaraugus Gives could have achieved the level of success we have achieved.

Puntos a favor:

GiveGab is incredibly easy to use. The interface, in all forms that I use it, has been incredibly intuitive. Even for our most novice online fundraisers, the software has been user-friendly. Anyone can pick up and learn how to effectively utilize GiveGab as a fundraising platform.

Puntos en contra:

There's nothing I dislike about the software. Over time it would be awesome if the system could have more integrations with popular community foundation database software so that donor info could be uploaded to the database with less work from the user.

Have had very quick, helpful responses from customer support and I appreciate the ease of use.

Puntos a favor:

It's easy to use. I appreciate the ability to quickly make a fundraising campaign that is fairly customizable and looks great. We've had great interactions with the GiveGab support team when we've run into issues or questions.

Puntos en contra:

I wish it was a bit more flexible. For example, we'd love to use it for a separate donation page (e.g. become a member) that doesn't tie us to a end date or goal as a campaign page does. Would also like more options for embedding donation forms on our own website, so we could for example include a general donation and a "become a sustaining member" donation form on one page.

GiveGab gives a 100%

Puntos a favor:

I enjoy the quick customer service and the overall look and feel of the platform. I enjoy the learning articles and tools. The best tool is how they save your donor's information year to year!

Puntos en contra:

I had troubles learning it my first year, but now in my second year I have been able to dive deeper into the tools and know how to maneuver them. Basically, I took the time to learn!

Giving Days made easy

Comentarios: For us, what we got back was staff time to focus our event planning efforts. Before we spent a ton of time just doing training and registration support. GiveGab made both of those things so easy. We have almost doubled what we raised since we first started working with GiveGab because giving is easy and we can really focus on donor engagement.

Puntos a favor:

When we switched our giving day platform to GiveGab we made the right decision. Not only was it easy for our team, it was easy for our nonprofits to set up their giving profile and the most important thing was that it made it simpler to give. Ease of use is one of the most important factors we consider when choosing software to utilize.

Puntos en contra:

Sometime there are little things that pop up but what I appreciate about GiveGab is how quickly they respond and how they work within a framework of continuous improvement. I never feel like our concerns are ignored. Often times there's an immediate solution. They are tireless investigators of bugs/minor issues.

Great product!

Comentarios: We are doing our first-ever community giving day and GiveGab is helping us to live out that goal!

Puntos a favor:

I love that this software is intuitive and clearly built by people who know and understand the nonprofit sector. It seems they thought of everything! The level of customer support is bar none and the friendliness of the staff has been so helpful as we launch our first ever giving day. The ease of registration, the clean interface, and overall experience has been incredible.

Puntos en contra:

I have no negative feedback at this time. Everything has been great!

Our non-profit is raising more money than we every have.

Comentarios: Our organization did very little fundraising for it's first 4 or 5 years in existence. When we decided to expand, we needed to create a development program from scratch - and we didn't have those skills on our board. GiveGab showed us exactly what to do to create our first campaign and bring peer-to-peer fundraisers into it, and automated the most troublesome and easy-to-forget tasks. We are raising more money than ever, and the transaction fees are comparable to payment platforms that offer far fewer features and benefits.

Puntos a favor:

GiveGab is easy to use and easy to train our volunteers on. Setting up a campaign is fast and built-in features like thank-you messages and donation receipts take all the pain out of fundraising and save us time.

Puntos en contra:

There are some odd missing features. It would be nice to be able to enter offline donations in a way that they would be included in future outreach or thank-you emails - for example when local businesses write checks for sponsorship. Also, we can only put a "donate now" button in one location on a webpage or html email. This is odd since it is very common to place a "call to action" at the beginning, middle, and end of an appeal. Finally, some competitors allow us to make and save a variety of buttons with different donation levels or text fields. That is a nice feature and it is a bummer that for any given campaign, I can only make one "donate now" button.

The way the match function worked drove done participation among our donors We didn't meet our goal.

Comentarios: Not too much.

Puntos a favor:

Fairly user friendly. It was provided to us by a local community foundation, and their support and advertising was rather good. The display and branding were fine.

Puntos en contra:

The customer support was unhelpful. Multiple times they directed us to the Facebook group, then to the chat, then the message would say the chat is not attended at this time. The way the outside match was added to the amount raised was not well-explained, and caused major headaches and a lack of meeting our goal.

Perfect for what we need

Comentarios: This allows us to see donations come in real time and run reports quite easily. We're really happy how this has streamlined online giving for us.

Puntos a favor:

We fundraise over here and this is the online donation platform we utilize. We had gone through a few different programs, but this is the one we settled on because of easy and seamless implementation and user friendliness.

Puntos en contra:

We haven't been using it long enough for me to identify things we don't like. This is by far much better than what we had been using, so we have no complaints at this point.

Great Service and Design

Comentarios: My experience with GiveGab has been fantastic - the software is easy to use, though I wish the website was more customizable. The best part about GiveGab was their service, they were extremely helpful in getting our site up-and-running in a much shorter timeframe than originally intended. They provided great support the day of, especially with offline donations. I have nothing but positive things to say about the team at GiveGab.

Puntos a favor:

I like how the back-end is organized with parent profiles and support areas that have consistent sections to complete (donation levels, photos, descriptions, etc.) It's very straightforward and easy to follow.

Puntos en contra:

Finding the place for fund ID's and previewing the pages before they are live can be difficult.

GiveGab Rocks!

Puntos a favor:

that it is easy for our nonprofits to utilize as well as give a great donor experience. we survey our donors each year during the event and they tell us it's easy to donate to multiple nonprofits and discover new ones from the nonprofit pages.

Puntos en contra:

I can't think of one feature that I dislike about the software/platform! It is robust, dynamic, clean and easy for donors to navigate as well as for the admins of the participating nonprofits (and those of us organizers as well!).

I love the everything about GiveGab

Comentarios: We have used GiveGab for multiple online campaigns . They offer a superb product with extraordinarily helpful, friendly and educated support staff. Creating a campaign is easy with their software. They have fresh, contemporary, and uncluttered design options with a few different color schemes so your campaigns don't always look alike. It is easy to present a cohesive campaign/event with their easy-to-fill text boxes and variety of drop down menus you can use for event registration. if needed. The reports are generated with a click of a button and are emailed right to you at work. I actually liked getting in the "back end" of the system to work. What lay person ever says that! Previously we had been working with a competitor to GiveGab. I was always stressed about their software not functioning well and their people being hours away and essentially strangers to our non-profit. When we left the competitor, it took them more than one year to reach out to us to ask why. I simply told them that the GiveGab product was superior, the technical support staff a dream, and the fact that they GiveGab is a national company with a hard-working, local vibe sealed the deal. You will not be disappointed if you choose GiveGab.

Puntos a favor:

ease of use

Puntos en contra:

We have a complicated event registration with fundraising goals and registration fees. We needed the registration fees to not be counted towards the registrant's goal. It was hard to sort it all out but finally we did to some fashion.

Give Big Kern with Give Gab SUPPORT

Comentarios: The problems that were solved for our Non-Profit, was the initial sign up, although there was a previous administrator, who is no longer with our Non-Profit, as a new "admin", I had to go through the process to remove our previous administrator and have myself added as the new "admin".
The benefits for our Non-Profit is that we are now current and set up to work with Give Gab and have the peace of mind know that Give Gab is here for us with software, tools and resources! THANK YOU!!

Puntos a favor:

I love the customer support and how patient and understanding they are to an Admin who's not the most "tech savvy", they made me feel so capable and were so positive and encouraging on moving forward with using the "GiveGab" software. The software itself is easy to navigate and if there is any questions or stumbling point, on what to do next, the techs are very helpful!

Puntos en contra:

As most people who are NOT "tech savvy", just starting something new, although the Give Gab software seems intimidating, is is NOT at all.