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Sobre Autosoft DMS

Autosoft DMS mejora los procesos y reduce los costos operativos en más de 2000 concesionarios de automóviles franquiciados.

Descubre más sobre Autosoft DMS

Puntos a favor:

Format is simple and easy to use. Function finding is intuitive.

Puntos en contra:

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker.

Valoraciones de Autosoft DMS

Evaluación media

Facilidad de uso
3,8
Atención al cliente
3,5
Funcionalidades
3,2
Relación calidad-precio
3,6

Probabilidad de recomendación

5,8/10

Autosoft DMS tiene una valoración global de 3,6 estrellas sobre 5 según las 22 opiniones de usuarios de Capterra.

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Filtrar opiniones (22)

Jim
President en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

President of an auto group

5,0 hace 5 años

Comentarios: Training was excellent. The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions. They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program. The support at their corporate headquarters has been excellent. They contact us frequently to see if we have any questions, but we haven't needed them. If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did. I truly believe that the training experience and smooth transition that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on. With that being said, our conversion went extremely well, with very few glitches. It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes. Everyone came together as a team, and the conversion went smoothly. Even our 40-50-60 year old employees adapted well.

Puntos a favor:

Overall, we are very satisfied with this software. We have been using this software for 3 months now, after coming from one of the major national software brands. It is very easy to use, and our employees all seemed to train and adapt easily. There were a few small glitches, but nothing major. The glitches were on our part, not Auto Soft. All departments integrated and worked well with each other. Accounting was easy and payroll especially, was very easy to run. Accounting has some nice features. The Parts, service and F&I departments all integrate well. The monthly software fee is very reasonable, and has saved our company a lot of money, (several thousands of dollars each month).

Puntos en contra:

The only small downfall that we can see with Auto Soft, is in the Service Warranty area. When we enter a repair order for warranty submission, there are a few extra steps that we have to enter in order to close it out. There may be a short cut to what we are currently doing, so this may actually not be an issue. Our office manager and our warranty manager are currently working that out. For only being on this system for 3 months, actually everything is going smoothly.

Donna
Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Autosoft crm is easy to use and affordable

4,0 hace 4 años

Comentarios: We are working much quicker to get customers in and out.

Puntos a favor:

It keeps everything basic- but also includes all vital aspects of inventory management and sales. It is by far one of the best systems we use

Puntos en contra:

When working in service the system is a bit confusing but with proper training it is easy to get familiar with

Cameron
GM en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

No way to see its problems until you purchase.

3,0 hace 3 años

Comentarios: Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions

Puntos a favor:

Was able to view a bit more reporting than what we were used to. It integrated well with some providers we couldn't before.

Puntos en contra:

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance. Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you.

Becky
office manager, controller en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Why I like Autosoft

5,0 hace 10 meses

Comentarios: I really like the support team that I have, from [sensitive content hidden] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem

Puntos a favor:

It's user friendly, and very logical in my world...

Puntos en contra:

on days when our dealership is open...sometimes they are not.Isn't really a problem, this would not let me submit without writing something here, it's optional

Sarah
Bookkeeper en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Autosoft review Lamb Motor Co.

5,0 hace 10 meses

Comentarios: I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team.

Puntos a favor:

For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do.

Puntos en contra:

I'm not sure, with time as I continue to get more acquainted with the software I would be able to find something.

Peter
Part Manager/I.T. en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Old software

2,0 hace 10 meses

Comentarios: It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix.

Puntos a favor:

Its cheap and the employees are nice and helpful.

Puntos en contra:

Constant crashing. Failure to run more than one instance. Have to turn of UAC for the DMS to work (this one is huge. We have to turn off integrated windows controls to get ASI to run, this should illegal).

Joshua
Sales/Web Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

It does the job

3,0 hace 10 meses

Comentarios: over the last 10 years it has be positive with very few negatives.

Puntos a favor:

I like the fact that most of our F&I software is easy to use. It doesn't do a good job of decoding vehicles though.

Puntos en contra:

The lag on the accounting, parts & service side is disappointing. We also seem to get kicked out a lot.

Cindy
Service Advisor en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Cindy's View of AutoSoft

4,0 hace 10 meses

Comentarios: AutoSoft is ok, It is very basic & simple.

Puntos a favor:

it is quite simple & user-friendly, too simple for the experienced / computer savy.

Puntos en contra:

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker

Norm
Service Managert en EE. UU.
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: SoftwareAdvice

[sensitive content hidden] point cdjr service

4,0 hace 10 meses

Comentarios: system does the basic but does not integrate with outside vendors

Puntos a favor:

ease to learn basic of the system for new employees

Puntos en contra:

cumbersome billing and lack of reports pulling lop reports or exporting to excel

Nathan
Nathan
Owner en EE. UU.
Usuario de Linkedin verificado
Automoción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: GetApp

Negative Stars

1,0 hace 2 años

Comentarios: Terrible.

Puntos a favor:

Nothing. This software is all smoke and mirrors.

Puntos en contra:

Everything. Don't waste your time. They lock you into a 3-year contract for a reason. You would not want to stay in a relationship with them unless you are forced to.

Tami
owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

User Friendly Dealership DMS

5,0 hace 2 años

Puntos a favor:

We integrated Autosoft in 2018, the process was simple and virtually seemless

Puntos en contra:

The downfall was that the Accounting side was on a hosted site where finance was web based

Theresa
office mgr en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

When something happens they can't explain, it's a "glitch". You have to watch your payroll closely

2,0 hace 6 años

Comentarios: easy program for someone new to company to learn.

Puntos a favor:

Easy to use. Accounting side is easy to use. this is about the only pro I can give you for this software.

Puntos en contra:

Too many things happen that they can't explain. Old vehicle sales show up in the sales journal and the only explanation is someone in sales was "looking that customer up & pushed the old sale back to accounting." Hogwash. Too many glitches happen that they can't explain. There for a while there were so many that I was wondering if a disgruntled employee might be sabotaging their software.

Respuesta de Autosoft DMS

hace 6 años

Hi Theresa, We are sorry to hear about your bad experience and would like to apologize. We would like to learn more about your experience and have the opportunity to make things right. I will have someone reach out to you as soon as possible. Thank you.

Leslie
Controller en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Easy to use software, excellant customer service.

5,0 hace 10 meses

Comentarios: While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic.

Puntos a favor:

I love the simplicity and ease of use of this software.

Puntos en contra:

I dislike that I have to update customer data in more than one location. I would also like the capability to upload all reports to excel.

Katelyn
Finance Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Autosoft is an overall extremely helpful accounting system.

5,0 hace 6 años

Comentarios: Effective management within the department I am currently in.

Puntos a favor:

What I like most about Autosoft overall is how organized it is. It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.

Puntos en contra:

My least favorite thing about Autosoft is the change I understand will be taking place very soon. From what I was told Autosoft will merge with the internet, which I am not anticipating being as the system as a whole will more than likely change a great deal in the process. I'm not looking forward to re-learning everything there is to do with the system.

Respuesta de Autosoft DMS

hace 6 años

Hi Katelyn, Thank you for your review! We are so glad to hear you are pleased with your DMS!

Joe
Parts Manager en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Worst DMS available

2,0 hace 5 años

Comentarios: Overall a bad experience in parts and service.

Puntos a favor:

the only thing to like about it is the price and that's where it ends, works on the vehicle sales side but not at all in service

Puntos en contra:

Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service. What else can I say?

Daniel
E-Commerce Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Major Improvements

5,0 hace 5 años

Puntos a favor:

Auto Soft has made major improvements to their software. Its lot more user friendly and connective with other companies.

Puntos en contra:

We had Auto Soft do to limited abilities to in their software. We haven't returned but have found major improvements on their software.

Sarah
Marketing manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Get What you Pay for

4,0 hace 7 años

Comentarios: AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!

Puntos a favor:

Cheap Cost, live customer care, easy to Use

Puntos en contra:

Not very in-depth with their reporting tools, not always able to achieve what I need to

STEPHEN
SALES MANAGER en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

USED THIS SYSTEM FOR 11 YEARS- STAY AWAY

1,0 hace 5 años

Puntos a favor:

NOT A DAMN THING IS GOOD ABOUT THIS COMPANY

Puntos en contra:

THEY CHARGE YOU FOR SUPPORT!!! HOW OUTRAGEOUS AFTER TAKING THOUSANDS FROM YOU FOR A DECADE!!!

Usuario verificado
Usuario de Linkedin verificado
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Auto dealer DMS

4,0 hace 5 años

Puntos a favor:

Format is simple and easy to use. Function finding is intuitive.

Puntos en contra:

Glitches are more common than I would like. Has resulted in some loss of data. Over all still a good program.

Mark
Director en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Worked great!

5,0 hace 6 años

Puntos a favor:

We had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There will see we had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well.

Puntos en contra:

There really wasn't anything wrong with it to describe. Other than getting used to it no issues to report.

Respuesta de Autosoft DMS

hace 6 años

Hi Mark, The Autosoft DMS team is so glad to hear about your satisfaction with your dealer management system. Thank you so much for the kind words. -The Autosoft Team

Hillary
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la opinión

Doesn't integrate with anything

4,0 hace 7 años

Comentarios: Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for.

Tom
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la opinión

Frustrating at times

2,0 hace 7 años

Comentarios: Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted