--- description: ¿Qué piensan los usuarios de Hively? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Hively. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hively - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para medir la satisfacción del cliente](/directory/30541/customer-satisfaction/software) > [Hively](/software/161991/hively) # Hively Canonical: https://www.capterra.es/software/161991/hively Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/161991/hively?page=2) > Una herramienta sencilla para recopilar comentarios de clientes en tiempo real, recompensar a empleados y supervisar el rendimiento del equipo. > > Veredicto: 28 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Hively? Sirve a todas las empresas grandes y pequeñas que desean comprender el sentimiento del cliente. Desde pequeñas empresas hasta help desk, unidades de atención al cliente y grandes corporaciones con múltiples equipos. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 28 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Hively - **Ubicación**: Portland, Australia - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: 17,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, eslovaco, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, sueco, turco - **Países disponibles**: Australia ## Funcionalidades - Catálogo de recompensas - Clasificación - Gestión de encuestas/sondeos - Manager-to-Employee Recognition - Reconocimiento entre pares - Supervisión de quejas ## Opciones de asistencia - Chat ## Categoría - [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software) ## Categorías relacionadas - [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software) - [Programa de reconocimiento a empleados](https://www.capterra.es/directory/30818/employee-recognition/software) - [Software para consultores de RR. HH.](https://www.capterra.es/directory/32442/peo/software) ## Alternativas 1. [monday.com](https://www.capterra.es/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.capterra.es/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [Jotform](https://www.capterra.es/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Opiniones ### "Easy to use and provides decent feedback" — 4.0/5 > **Todd** | *25 de abril de 2018* | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey. > > **Desventajas**: It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss. ----- ### "Hively the user friendly feedback tool" — 5.0/5 > **Ben** | *8 de agosto de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Very easy to setup use and implement. Took me a while to find Hively but once I did it was extremely easy to navigate and setup. I was able to copy the feedback snippet into my email signature and get my co workers to do the same. I love that you can have this right in your email signature and all the customer has to do is click a face in the signature and it records the feedback. One of the biggest problems we had was customers didn't want to click and have to go to another page to leave feedback. Hively solved this issue for us, now the customer can click a face and the feedback is recorded from the email, and if they want to leave more feedback they have that option too. Other feedback software that does what Hively does is very expensive and so complicated with all sorts of options and setup requirements. Hively all you do is copy and paste and your ready to roll\! > > **Desventajas**: I think it would be cool to have a little more options as far as the faces for the feedback, maybe even customization to where we can have our own pictures? Other then that I don't feel like there are any other cons. > > Love it\! so far it has solved our companies customer feedback problem. ----- ### "Ease of Use" — 3.0/5 > **Kim** | *9 de agosto de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: I like the ease of putting the rating options in my email signature. > > **Desventajas**: But if someone gives me a review, I do not know who gave me the review or why. It should be mandatory. How can I fix something when I do not know why or who gave me a bad review.. ----- ### "Amazing responses and adoption" — 5.0/5 > **Usuario verificado** | *21 de julio de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It was so easy to get up and running\! I followed simple instructions and in about 5 minutes it was on my emails. Fast and friendly\! > > **Desventajas**: Honestly, it does exactly what it's supposed to\! I want to learn more so I can really get the most out of it - but it's super friendly\! > > We struggled with a clumsy and awkward review system and were looking for something that would encourage our users to give us feedback. Our old system was so bad - we had about a 10% response rate. When I first started using Hively I just added it to my email signature to try it out and see what it was like. I didn't ask people to use it, I didn't tell anyone that I was testing it. But like magic I started getting responses to my emails - that was all I had to see, if we get people using it, and we aren't even asking them to, what a great endorsement\!\! ----- ### "Love this little gem\!" — 5.0/5 > **Mary** | *15 de agosto de 2019* | Seguridad e investigaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I found this software extremely easy to integrate with the ticketing system we are using. My customers can give me feedback, quickly and easily, without having to spend more than a few seconds to a minute on responding. > > **Desventajas**: Even in its free form, this software is great. But, of course, if I could have everything, I like to see more info, other than an IP address, when someone gives an anonymous review. I wish I had more information as to where the comment originated from. > > My overall experience has been great, which is why I am still using this software 5+ years later after implementing it. It gives me immediate, succinct, feedback, sent to my inbox on every completed ticket in which a customer wishes to share their experience. This information allows me to react quickly, and reach out directly to a customer, if they share a problem or concern with a service or product we have provided. This software also allows me to share all the positive feedback directly with my employees who worked with that customer. It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.) ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/161991/hively?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/161991/hively) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados