Opiniones de iTOP

We have fully customized the CMDB module of iTop

Puntos a favor:

The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.

Puntos en contra:

Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.

iTop - Where to really improve

Comentarios: Great, obviously :)
I've been using it for almost ten years now! :o

Puntos a favor:

How open it is, how much you can customize and extend.

Puntos en contra:

1) User rights management (back end mostly). More granular permissions would be most welcome: a user might need read-only permissions on an object class (eg "pc") in one organization; while needing write permissions for another organization. For some use cases, you'd even want to lock this down on a field level ('only HR can see the national ID field of a person') 2) How case logs are stored. If we want to add metadata or do anything useful with them; it would be better if one case log entry means there is one database record. This could allow to keep track of metadata such as channel (in-person, email, chat, social media); external ID (e.g. the ID of the message on the social media platform, or a teams message, or ...). 3) Lack of conditional fields (visible/hidden, required/optional) in the standard iTop.

Don’t download this. You lose control of your computer.

Comentarios: A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they lost my data.

Puntos a favor:

Don’t like it at all a dangerous product unless you are going out if business. Loses data it says

Puntos en contra:

Stops you from browsing or accessing any sites including email or working online.

LYING CROOKS!!

Puntos en contra:

You don't SELL YOU "FREE VERSION"; MUCH LESS ALSO THEN CALL IT THE "PRO VERSION" YOU CROOKS.

iTOP: The perfect software to manage your IT assets efficiently

Comentarios: I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure.

Puntos a favor:

I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered.

Puntos en contra:

Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs.

Very intuitive software for ITIL processes. Includes options for Incidents, Configuration Problems

Comentarios: The initial investment was very low and we were able to use the software for all the ITIL processes supported.

Puntos a favor:

. The software setup process is very easy, . It can be customized any way you need for small and medium sized companies, . The management dashboards can also be customized easily. . The import and export functions are flexible are allows fine grain adjustments.

Puntos en contra:

. The initial setup of the processes can be lengthly if there is missing information for the organization to be customized. . There is no auto assignment during the ticket's creation.

Integral ITIL process management

Comentarios: It allowed a banking organization to implement the ITIL tool by a fraction of the price of the large vendors' products.

Puntos a favor:

1) Reporting capabilities. 2) Supports the main ITIL processes. 3) Allows many customizations

Puntos en contra:

1) It is not easy to implement. 2) Some default features do not support the needs of the organization.

Good tool for managing ITIL, with good graphic environment for the user

Comentarios: Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc.

Puntos a favor:

Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department

Puntos en contra:

Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid

I have had experience using the software for my work

Comentarios: It has brought benefits for the time of making inventories and take the requests of internal customers

Puntos a favor:

This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys

Puntos en contra:

the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it

ITOP is the Best open source tool I ever seen . It has all aspects of ITIL practices. Many thanks.

Puntos a favor:

CMDB, features, ITIL based modules like SR, Incidents, Problem and change , Automation ready tool, API integration etc..

I-TOP, an open-source service management software

Comentarios: Overall a best opensource service management software if you are okay with the outdated UI or you have resources to change the UI as you want.

Puntos a favor:

One good thing is that it is an open source and easy to use, since it's web based, so there is no need to install separate software for that, easy to raise tickets and track the tickets. Easy to use for both the service requester and provider.

Puntos en contra:

But the UI is too outdated and has very old tables. kind of feels like it's not a rich product. Since it's a service management software, it doesn't require a lot of UI designs. At least, out-of-the-box analytics features like graphs will help hugely.

iTOP Review

Comentarios: Administration et utilisation reguliere depuis plusieurs annees

Puntos a favor:

Modele flexible et robuste. Ouvert etc interconnectable. Open source, libre, local

Puntos en contra:

Documentation pas passez precise. ........

Très bon outil qui sait s'adapter au besoin du client !

Comentarios: Très bonne expérience. Un outil de grande qualité. Une équipe Support très performante. Ainsi que l'équipe commerciale, projet, R&D etc

Puntos a favor:

Sa customisation et son adaptabilité. Le fait également de facilement mettre en place des notifications vers les utilisateurs.

Puntos en contra:

Ce n'est pas que je n'apprécie pas mais je pense que les dashboards peuvent être améliorés. Mais il me semble que Combodo y travaille :)

I have indepth experience with this product and have been using it for 3 years.

Comentarios: We were able to eliminate a costly CMDB alternative.

Puntos a favor:

Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.

Puntos en contra:

The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....