15 años ayudando a las empresas españolas
a elegir el mejor software

Sobre UJET

UJET es una moderna empresa de software de centro de contacto en la nube con innovación excelente en asistencia al cliente en la web, por teléfono y en aplicaciones y móviles.

Descubre más sobre UJET

Puntos a favor:

Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.

Puntos en contra:

The biggest negative with Ujet is it does glitch up often.

Valoraciones de UJET

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,8
Funcionalidades
4,6
Relación calidad-precio
4,8

Probabilidad de recomendación

9,1/10

UJET tiene una valoración global de 4,6 estrellas sobre 5 según las 135 opiniones de usuarios de Capterra.

¿Has utilizado UJET?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (135)

Juan
Juan
Team Leader en Honduras
Usuario de Linkedin verificado
Externalización/deslocalización, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Awesome Tool

5,0 hace 4 años

Comentarios: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Puntos a favor:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Puntos en contra:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Lauren
Lauren
Sr. Manager, Customer Experience en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great experience with Ujet!

4,0 hace 5 años

Comentarios: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Puntos a favor:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Puntos en contra:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Louie Jay
Customer service representative en EE. UU.
Externalización/deslocalización, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Useful in any customer service satisfaction

5,0 hace 2 meses Nuevo

Comentarios: As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work.

Puntos a favor:

Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.

Puntos en contra:

I haven't deal any hassle when using ujet. I love how it works.

Jamie
Decision Maker en EE. UU.
Electrónica de consumo, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Poor strategic vision from leadership, broken and unstable product.

1,0 hace 6 años

Comentarios: None unfortunately.

Puntos a favor:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Puntos en contra:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Pamela
Agent en República Dominicana
Servicios para el consumidor, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ujet is amazing

5,0 hace 3 meses

Comentarios: I love Ujet's user-friendly interface and the new update makes it even greater great!

Puntos a favor:

I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.

Puntos en contra:

The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.

Mohamed
Senior Workforce/Data Analyst en Egipto
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Amazing Experience

5,0 hace 2 años

Comentarios: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Puntos a favor:

Reporting is excellent, Routing is very easy, Creating teams and users.

Puntos en contra:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Aireona
Quality Analyst en EE. UU.
Recursos Humanos, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Wonderful

5,0 hace 5 años

Comentarios: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Puntos a favor:

You can merge, transfer and mute calls. We could not do that on the last software.

Puntos en contra:

It will lag sometimes when disconnecting the call.

Jenero Jan
Customer Service Representative en EE. UU.
Telecomunicaciones, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great Experience with UJET

5,0 hace 3 meses

Comentarios: Great Experience, with UJET easy access and fun to use.

Puntos a favor:

I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.

Puntos en contra:

Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.

Eleanor
Team Leader en Filipinas
Telecomunicaciones, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

My Ujet review as a team leader

5,0 hace 5 días Nuevo

Comentarios: ujet is our tool that helped me become what i am today in my job. very easy to use and to teach

Puntos a favor:

We use it as a tool to call and to receive calls.

Puntos en contra:

Sometimes we are experiencing some glitches or bugs that slowers down our service level

Jenelyn
Customer service representative en Filipinas
Telecomunicaciones, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Jenelyn reviews

5,0 la semana pasada Nuevo

Comentarios: Overall it is very good very convenient in my job

Puntos a favor:

I like using it since it is part of my job

Puntos en contra:

There is a lot of bugs and errors. Sometimes it is very slow

Valerie
Product Quality Product Development en EE. UU.
Electrónica de consumo, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Values you as a customer

4,0 hace 5 años

Comentarios: Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Puntos a favor:

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Puntos en contra:

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Polina Maria
Priority Services Specialist en EE. UU.
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Review for Software buyers

5,0 hace 4 años

Comentarios: I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Puntos a favor:

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Puntos en contra:

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Samson
Tech Support Eng en EE. UU.
Seguridad e investigaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The best Call Management software

5,0 hace 4 años

Comentarios: Excellent, Customer service and the technical support is always on top

Puntos a favor:

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Puntos en contra:

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Kim
VP, Customer Support en EE. UU.
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Best of the best functionality

5,0 hace 7 años

Puntos a favor:

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Puntos en contra:

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Dawn
PLOS Agent en EE. UU.
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

User friendly

5,0 hace 5 años

Comentarios: N/A

Puntos a favor:

How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system

Puntos en contra:

I use this system all day every day and I have not had any issues with it since we started using it.

Ahmed
SME Mentor Support en Egipto
Salud, bienestar y deporte, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

One Of the best softwares in managing and calls in customer service field

5,0 hace 2 años

Puntos a favor:

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Puntos en contra:

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Hernan
VP of CX Ops en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great CX tech partners

5,0 hace 5 años

Comentarios: The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

Puntos a favor:

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Puntos en contra:

________________________________________

Ryan
T1 Tech Support en EE. UU.
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great Interface and Easy to Learn.

5,0 hace 5 años

Comentarios: UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

Puntos a favor:

I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

Puntos en contra:

I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

Rebecca
Customer Experience en EE. UU.
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

UJET review

4,0 hace 4 años

Comentarios: Love Ujet! Great service!

Puntos a favor:

The ease and efficiency of redaction of private information.

Puntos en contra:

Calls drop and you can’t keep the call after establishing connection again.

Joyce
Customer Care en EE. UU.
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Happy User

4,0 hace 4 años

Comentarios: I love using UJET the features and tabs were very easy to understand and read.

Puntos a favor:

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Puntos en contra:

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Brieana
Team Lead en EE. UU.
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

UJET Review

5,0 hace 5 años

Puntos a favor:

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Puntos en contra:

Would love to be able to review out bound calls. At this time were not able to

edwin
Customer Service Agent en El Salvador
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Customer Service Support Tool a good one

5,0 hace 4 años

Comentarios: Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.

Puntos a favor:

the chats and phone options are very well organized and the transfer arrangement vs the department's visuality is greater, you can access to a daily goal on metrics like CSAT or AHT, very useful for a complete customer service covering the areas like chat, phone, and email.

Puntos en contra:

there is very low options for user customization, but there is for system admins. unable to confirm any other features or a local channel for team members.

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

U Jet Feedback

5,0 hace 5 años

Comentarios: Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.

Puntos a favor:

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Puntos en contra:

I didn't like the fact that you couldn't force logout users.

Arizbeth
Arizbeth
CX Associate en EE. UU.
Usuario de Linkedin verificado
Ropa y moda, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Easy Use

4,0 hace 5 años

Puntos a favor:

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Puntos en contra:

I wish there was a feature in which allowed us to send screenshots to customers via text.

Lizeth
Sales Representative en México
Internet, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Easy for call tracking!

5,0 hace 4 años

Comentarios: It has become easier for me to take calls and have daily stats and metrics

Puntos a favor:

It is very simple to use and I can easily track the calls that I have made daily -

Puntos en contra:

I have not experienced anything bad so far