--- description: ¿Qué piensan los usuarios de Retail Pro? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Retail Pro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retail Pro - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión para el comercio minorista](/directory/20053/retail-management-systems/software) > [Retail Pro](/software/164131/retail-pro-9) # Retail Pro Canonical: https://www.capterra.es/software/164131/retail-pro-9 Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/164131/retail-pro-9?page=2) > Retail Pro es una solución completa de gestión minorista para gestión de operaciones de POS, inventario, clientes y tiendas, en todos los canales y dispositivos. > > Veredicto: 80 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Retail Pro? Retail Pro cuenta con la confianza de más de 159 000 usuarios en verticales minoristas especializados, como indumentaria, calzado, artículos de lujo, electrónica, regalos, juguetes, artículos duros, muebles para el hogar, joyas, artículos deportivos y más. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.0/5** | 80 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 2.9/5 | Basado en las opiniones generales | | Funcionalidades | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Retail Pro International - **Constitución**: 1987 ## Contexto comercial - **Precio inicial**: 275,00 US$ - **Público objetivo**: 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, danés, español, finés, francés, griego, inglés, italiano, japonés, neerlandés, portugués, ruso, sueco, ucraniano, vietnamita, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funcionalidades - Barcode/Ticket Scanning - CRM - Creación de informes/análisis - Cuentas de clientes - Códigos de barras/RFID - Firma electrónica - Gestión de comercio electrónico - Gestión de descuentos - Gestión de empleados - Gestión de ingresos - Gestión de inventario de minoristas - Gestión de inventarios - Gestión de pedidos - Gestión de precios - Gestión de proveedores - Gestión de renovaciones de pedidos - Gestión de tarjetas de regalo - Gestión de órdenes de compra - Informes de ventas - Integración contable - Marketing por correo electrónico - Pantalla táctil - Seguimiento de costes - Seguimiento de ingresos ## Integraciones (en total: 23) - Amazon Connect - BigCommerce - EDI - Enabler - FastBound - Gateway Ticketing - Magento 2 Order Management - NetSuite - Opera - PMS Cloud - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online - SAP Business One - SPS Commerce … y 8 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software) ## Categorías relacionadas - [Software de gestión para el comercio minorista](https://www.capterra.es/directory/20053/retail-management-systems/software) - [Software de control de inventarios](https://www.capterra.es/directory/30106/inventory-control/software) - [Software de puntos de venta](https://www.capterra.es/directory/20052/point-of-sale/software) - [Software de punto de venta para minoristas](https://www.capterra.es/directory/31656/retail-pos-system/software) ## Alternativas 1. [NetSuite](https://www.capterra.es/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Fishbowl](https://www.capterra.es/software/123794/fishbowl) — 4.2/5 (1087 reviews) 3. [Bling](https://www.capterra.es/software/191410/bling) — 4.7/5 (102 reviews) 4. [Odoo](https://www.capterra.es/software/135618/odoo) — 4.2/5 (1294 reviews) 5. [Cin7 Omni](https://www.capterra.es/software/133133/cin7) — 4.3/5 (600 reviews) ## Opiniones ### "V9 is horrible. V9 reports are total disaster." — 2.0/5 > **Ronald** | *14 de diciembre de 2017* | Comercio minorista > > **Puntos a favor**: I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back\! > > **Desventajas**: V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies. > > I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option. ----- ### "Retail Pro" — 4.0/5 > **Dale** | *23 de febrero de 2017* | Muebles | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available. > > **Desventajas**: Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more. > > We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed. ----- ### "i'm working with retail pro since 2013, it was wonderful experience." — 4.0/5 > **Mohamed** | *14 de abril de 2018* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores \& POSs in one big database "oracle database". > > **Desventajas**: it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs. > > i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever ----- ### "I'm a managing partner and CIO." — 4.5/5 > **Brian** | *11 de marzo de 2014* | Artículos deportivos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It does 90% of everything we want \& need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously. > > **Desventajas**: Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge. ----- ### "Retail Pro review" — 4.0/5 > **craig** | *10 de noviembre de 2016* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The simple structure of the POS. Very easy to learn. > > **Desventajas**: The EFT module. Cayan is HORRIBLE\!\!\! Please go back to Shift 4. Better support and nicer devices. > > I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen". ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.es/software/164131/retail-pro-9?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/164131/retail-pro-9) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados