Opiniones de isolved

No lo volveré a usar.

Comentarios: Ha estado bien probarlo, pero no creo que la vuelva a usar, porque no es práctica para lo que yo necesito.

Puntos a favor:

Está diseñada de una forma muy estética y se le puede dar varios usos.

Puntos en contra:

No lo encontré práctico para el tipo de trabajos que yo realizo o mis necesidades.

Favorite Platform

Comentarios: It has been excellent, and I appreciate that support is just a phone call away. It's been wonderful to create performance reviews tailored specifically to my company. I highly recommend using their services.

Puntos a favor:

The system's user-friendliness, the ability to customize reports to suit our company's needs, and the excellent support we receive make it a great choice

Puntos en contra:

The two factor authentication email code for logging in.

isolved's ability to be customized

Comentarios: Overall, the platform is great and easy to use.

Puntos a favor:

The ability to grow the platform and customize it as needed to meet customers needs

Puntos en contra:

The recent issues with releases. With the majority of releases lately, there have been glitches.

The worst company I have ever encountered

Comentarios: The worst experience I have ever had with any company, and that is saying something. From isolved not being able to locate an account number in time, to wanting me to pay for their software while having to send out my own checks, to charging additional fees at every turn, you should be ashamed of yourselves and how you operate a business.

Puntos a favor:

There is absolutely nothing that I liked about iSolved

Puntos en contra:

I wish I could give this review 0 stars because I would. Starting with their shady actions, contract wording and employees, this company is easily the worst I have ever encountered. Their software looks like it is built from 1995, with the intention of making it as miserable and hard to use as possible. Every employee that I have worked with in any capacity fights with themselves to prove who is more incompetent.

Need to replace isolved

Comentarios: Frustrating, tedious, time-consuming, and not trustworthy. I am looking for a replacement service.

Puntos a favor:

i liked the original company called Complete Payroll Systems. Once they merged with isolved, they became a terrible service.

Puntos en contra:

Non-existent customer service. Complicated user interface. Not all data is online. Senior management does not seem to care about customer service any more than the non-existent service reps do. and they keep sending W2s to the wrong address!

Time Tracking in iSolved

Comentarios: Overall, I find the isolved HRIS easy to use and appreciate that they are always looking for ways they can improve the platform. This system was a major upgrade from the system my company was using previously.

Puntos a favor:

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Puntos en contra:

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

Pretty Much There

Puntos a favor:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Puntos en contra:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Isolved Review

Comentarios: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.

Puntos a favor:

1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Puntos en contra:

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Make your life easier with iSolved Benefits Administration

Comentarios: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Puntos a favor:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Puntos en contra:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Isolved in my experience

Comentarios: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Puntos a favor:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Puntos en contra:

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Could focus more on customer needs rather than the look of your product. New format is awful!

Comentarios: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Puntos a favor:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Puntos en contra:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Easy Payroll Processing

Comentarios: Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software.

Puntos a favor:

We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed.

Puntos en contra:

They have changed the Self-Service login over the past year and taken away our access to reset passwords at the client level. This has been very frustrating for our staff because we have to wait for our customer service rep to take care of it and often times the links expire before the employee can use them. Sometimes when they do updates to the system, critical reports get changed and clients aren't notified. This caused an audit issue for our agency last year and isolved hasn't been able to fix the report.

Payroll Services Great

Comentarios: I am pleased with isolved overall. I utilize a small portion of what it has to offer. I believe that in the coming years if implementation were easier that I would utilize more. It seems that when I attempt to add any new service I have to re-explain what my procedures are to every new person that I am assigned. There needs to be more effective ways of implementation that are time saving instead of dragging out the process. However I do believe that isolved was a great investment as a platform for payroll.

Puntos a favor:

Payroll Services are great and customizable.

Puntos en contra:

PTO Tracking is sub par. The calculations do not compute correctly and at random times. Not user friendly. Can't add multiple days off for the same PTO type in one entry and have to make singular entries for each day. That is time consuming for someone that has a mass amount of PTO entries.

Reiveiw 2

Comentarios: overall experience is good, there are areas that are a bit difficult to figure out, but once done, I can access them and do what I need to do even though the steps are not seamless.

Puntos a favor:

Processing payroll was fairly easy to complete and straight forward

Puntos en contra:

When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right.

Your Employees Won't Be Disappointed With This Software!

Comentarios: If you're looking for payroll software with numerous features, isolved is the perfect solution. It has effectively automated the entire employee management process. Employees can clock in and out, request time off, complete onboarding, read and sign manuals and policies, view payment information, access performance tools, and much more. The employee self-service options are extensive!

Puntos a favor:

My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals. These have been incredibly helpful in maintaining peak performance and staying updated on changes in company protocols or policies. Additionally, the time-off process is seamless compared to other payroll software I've used.

Puntos en contra:

The only real downside is that the sheer number of features can be overwhelming. It wasn't as user-friendly as I had hoped, so there was a slight learning curve with some features. However, it's not significant enough to deter me from recommending it for its robust capabilities.

iSolved Benefits and Payroll

Comentarios: My experience has been good overall, and the team of specialists are very helpful.

Puntos a favor:

iSolved has an easy to use interface that includes the ability to create reports to cater to specific needs in the industry. Payroll processing is easy and flows really well along with benefit management, as long as the feeds are functioning correctly. This can also be customized.

Puntos en contra:

The PTO is tied very closely to payroll so you cannot delete out an entered day that has been processed. There are a few things that are difficult to work around in manual benefit entry as well.

My review of iSolved

Comentarios: Overall I have enjoyed working in iSolved.

Puntos a favor:

Having a payroll and time side in one system.

Puntos en contra:

The release of fixes and new features needs work to make sure everything works as expected.

iSolved Tax

Comentarios: Our experience through implementation and converting our clients has been positive. We lost very few clients during the transition and we now have greater functionality and better resources to offer our clients.

Puntos a favor:

I handle all taxes for our organization so the tax engine is the most important part for me. iSolved's tax engine has been extremely helpful and a major upgrade from our previous software.

Puntos en contra:

There are no major issues but there are a lot of updates released and they sometimes create errors or annoying glitches.

Very satisfied customer

Comentarios: Very positive. I find it the best HRIS/payroll system I have used.

Puntos a favor:

Extremely user friendly and intuitive to use.

Puntos en contra:

I would like to be able to enter multiple consecutive vacation days all at once, rather than individually.

Great Hands On Product

Puntos a favor:

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Puntos en contra:

Getting to the right person to answer my question is always a challenge. Because the system is so robust, their CSRs can't handle the more advanced questions and getting me to someone who can takes weeks/months to resolve my initial issue.

Service Bureau Review

Puntos a favor:

I like that it is continuously evolving. Most of the time new features are released and there is no additional cost for those features that are "keeping up" with similar platforms. Resources for learning are excellent and make it so that SB's can be very self sufficient.

Puntos en contra:

Pricing is high especially to be completive with ADP, Paychex etc.

Happy Customer

Puntos a favor:

Their great customer support and ease of use.

Puntos en contra:

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

It's A Tough Competitor

Comentarios: It's been great. When things are working, then it easy to sell the product.

Puntos a favor:

Innovation and the continuance of trying to be industry standard.

Puntos en contra:

Releases tend to break the system and it really puts a strain on the relationship with out clients.

We love Isolved!

Comentarios: We are very happy with Isolved. They really do go above and beyond to make sure their customers are happy.

Puntos a favor:

User friendly! From onboarding to payroll, Isolved is very user friendly. The employees like it for the ease of use and it doesn't require much training. The customer service is great!

Puntos en contra:

There are a lot of features and platforms/products/features. I am sure that these are great for large companies, but some of the platforms are too robust for small companies. The amount of platforms/products can be a little overwhelming when trying to decide what is best for your company.

Exceptional Customer Service

Comentarios: When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Puntos a favor:

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Puntos en contra:

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.