Opiniones de isolved

Favorite Platform

Comentarios: It has been excellent, and I appreciate that support is just a phone call away. It's been wonderful to create performance reviews tailored specifically to my company. I highly recommend using their services.

Puntos a favor:

The system's user-friendliness, the ability to customize reports to suit our company's needs, and the excellent support we receive make it a great choice

Puntos en contra:

The two factor authentication email code for logging in.

iSolved Review

Comentarios: The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.

Puntos a favor:

Onboarding. Employee Self-Service. All-in-One Solution.

Puntos en contra:

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Love it, BUT

Comentarios: I have had all good things to say. Love doing the classes

Puntos a favor:

I do love the system. But see the below

Puntos en contra:

We go down the next morning after updates

Make your life easier with iSolved Benefits Administration

Comentarios: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Puntos a favor:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Puntos en contra:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Pretty Much There

Puntos a favor:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Puntos en contra:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Isolved Review

Comentarios: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.

Puntos a favor:

1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Puntos en contra:

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

isolved's ability to be customized

Comentarios: Overall, the platform is great and easy to use.

Puntos a favor:

The ability to grow the platform and customize it as needed to meet customers needs

Puntos en contra:

The recent issues with releases. With the majority of releases lately, there have been glitches.

Good Timekeeping Platform

Comentarios: Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Puntos a favor:

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Puntos en contra:

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Time Tracking in iSolved

Comentarios: Overall, I find the isolved HRIS easy to use and appreciate that they are always looking for ways they can improve the platform. This system was a major upgrade from the system my company was using previously.

Puntos a favor:

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Puntos en contra:

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

Too many updates

Puntos a favor:

It is user friendly and easy for clients to understand.

Puntos en contra:

They have too many updates, which cause a lot of errors and angry clients!

From an isolved supporter :)

Comentarios: Excellent, nothing buy excellence :)

Puntos a favor:

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Puntos en contra:

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

iSolved Cares!

Comentarios: I love iSolved and my customer service team. I am the only HR and payroll person for 130 employees and I could not survive without them!

Puntos a favor:

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

Puntos en contra:

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

An all-in-one HR/Payroll System

Comentarios: Great implementation, several hiccups once the batton was passed BUT the team i have now are great to work with. Hoping it continues.

Puntos a favor:

We use iSolved for our entire Employee cycile from the ATS through COBRA (with their benefits module). The system has everything you need so we only use one system. Their ATS is one of the best i've used.

Puntos en contra:

Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitamet issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change.

Why I love isolved!

Comentarios: Overall, iSolved has become our comprehensive HRIS, significantly making my job much easier.

Puntos a favor:

I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs.

Puntos en contra:

Certain aspects of the performance and learning management systems presented initial challenges during setup. However, after successful implementation, they have proven to be highly effective and functional.

Taxes DONE!

Comentarios: We use isolved for Time Clock, ACA Pro, Learn Pro, Payroll/HR, Benefits, Time, and Carrier Connections. I love the Quick Hire feature, its user friendly and really fast to enter new employees to payroll and benefits. ACA makes it simple so all is required is double check the benefits and process the rest is completed by isolved and 1095's are mailed to business in less than 72 hours. Learn Pro is great for employees and admins to learn and stay current with all the features. Benefits makes it simple to enroll employees and track for ACA. Overall its a great tool to have and makes tracking effortless.

Puntos a favor:

Payroll, Tax compliance, ACA compliance and Benefits are all under same platform and always complete on time and less stress.

Puntos en contra:

Setting up rules is difficult sometimes changes are made without notification from vendor.

change is constant..

Comentarios: I have made some really great partners from Isolved.

Puntos a favor:

this is a very easy system to use and has great learning videos to answer many questions you may have. Isolved has great reminders and offers good support on many reports and deadlines.

Puntos en contra:

I would like to see better follow up and quicker answers for cases that are put in. I would like to have access to SME (subject matter experts) that I can go to get my answers right away.

Payroll Services Great

Comentarios: I am pleased with isolved overall. I utilize a small portion of what it has to offer. I believe that in the coming years if implementation were easier that I would utilize more. It seems that when I attempt to add any new service I have to re-explain what my procedures are to every new person that I am assigned. There needs to be more effective ways of implementation that are time saving instead of dragging out the process. However I do believe that isolved was a great investment as a platform for payroll.

Puntos a favor:

Payroll Services are great and customizable.

Puntos en contra:

PTO Tracking is sub par. The calculations do not compute correctly and at random times. Not user friendly. Can't add multiple days off for the same PTO type in one entry and have to make singular entries for each day. That is time consuming for someone that has a mass amount of PTO entries.

Lots of bang for your buck

Comentarios: A great value and great customer support.

Puntos a favor:

The amount services you get for the cost is a great value.

Puntos en contra:

The employee interface has two different views - classic and the updated. It’s confusing.

Isolved in my experience

Comentarios: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Puntos a favor:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Puntos en contra:

Service response is lacking at times. I would like the response to questions or issues to be more timely.

It does what it should do

Comentarios: It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.

Puntos a favor:

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Puntos en contra:

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

ISolved Products

Comentarios: It is a good system that is easy to use. It is completely customizable for any unique situations.

Puntos a favor:

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

Puntos en contra:

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Great Product for the Money!

Comentarios: We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Puntos a favor:

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Puntos en contra:

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Exceptional Customer Service

Comentarios: When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Puntos a favor:

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Puntos en contra:

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.

Buyer beware

Comentarios: We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports.

Puntos a favor:

It was an improvement over manual time-keeping and served as a decent entry-level option

Puntos en contra:

Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement.

Self serve

Puntos a favor:

The ease of use. The new look with each update.

Puntos en contra:

The numerous issues with self serve and not being able to assist the employees much when they can’t log in.