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Sobre Jamf Pro

Solución completa de administración de dispositivos móviles para profesionales de TI que simplifica la implementación, el inventario y la seguridad de los dispositivos Apple.

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Puntos a favor:

Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on.

Puntos en contra:

The Jumpstart fee for macOS management is often a burden that small, independent schools cannot afford.

Valoraciones de Jamf Pro

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,7
Funcionalidades
4,6
Relación calidad-precio
4,4

Probabilidad de recomendación

9,1/10

Jamf Pro tiene una valoración global de 4,7 estrellas sobre 5 según las 521 opiniones de usuarios de Capterra.

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Filtrar opiniones (521)

Rachel
Rachel
Desktop Support Supervisor en EE. UU.
Usuario de Linkedin verificado
Producción de alimentos, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Great for Apple Device Management

5,0 hace 4 meses

Comentarios: Deployment and setup was very quick and easy. We only use for iPads and Apple TV's and I am easily able to manage there without any major issues.

Puntos a favor:

Exceptional ease of use. I think the interface is very user friendly. Device enrollment, app deployment and updates is very simple. If I encounter an issue, the customer service is also very exceptional.

Puntos en contra:

Really the only two dislikes I have is the apps not updating with me forcing the update and the price. We are not a large company with under 300 iPads/Apple TV's deployed, but the price is a bit much. The cost/benefit ration is not there.

Doug
Director of Technology en EE. UU.
Edición, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

If you use Macs in your organization Jamf Pro is the right tool

5,0 hace 2 años

Comentarios: Our staff have limited computer skills and often get themselves in trouble (phishing, malware, etc). Jamf Pro allows us to protect them from their mistakes. We do not give Admin access but do provide most software they might want in Self Service. We can also take care of the updates and installs for them so they just use what they need.

Puntos a favor:

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

Puntos en contra:

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Mike
Senior Specialist - Web Content en EE. UU.
Electrónica de consumo, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Terrible User Experience - Would Not Recommend to Admins and Companies

1,0 hace 4 años

Comentarios: I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Puntos a favor:

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Puntos en contra:

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

Ayoub
IT Security Manager en Francia
Seguridad informática y de redes, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Efficient Device Management with Jamf Pro

5,0 hace 4 meses

Puntos a favor:

I appreciated Jamf Pro's user-friendly interface and robust features that streamlined device management. It made tasks efficient and offered great control over our Apple ecosystem.

Puntos en contra:

Although generally satisfied, one drawback was the learning curve for some advanced features. Additionally, occasional updates caused minor disruptions in our workflow.

Andrew
IT Support en EE. UU.
Software informático, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Best Management Software on the Market!

5,0 hace 5 años

Puntos a favor:

This software allows you to manage several computers as well as iPads from it's friendly user interface. We've implemented it successfully in our schools (over 20 locations) and it is a tremendous help. We've been able to use this software to deploy programs and applications without having to hand install them on multiple computers/iPads..it's a HUGE time saver.

Puntos en contra:

There really isn't too much to not like about this software. Their support team is friendly/knowledgeable, they stand by their product, and it is easy to use.

Nick
CEO en Canadá
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Still the gold standard for Apple MDM and device management

5,0 hace 8 meses

Comentarios: Jamf is a complete solution to managing a fleet of Macs, from dozens to thousands. It is industry standard for a reason.

Puntos a favor:

Strong feature set for enforcing security compliance, performing IT asset management and lifecycle, and device management. Very feature rich and continuing to add more with things like the now solid Jamf Protect suite. Easiest Mac MDM to hire IT engineers to management, lots of Jamf talent out there.

Puntos en contra:

User experience is pretty dated at this point, which can be a bit of a barrier to usage outside of IT teams. Reporting capabilities could use some additional polish.

Michael
Technology Support & Training Specialist en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

JAMF puts the flow in device management workflows.

5,0 hace 4 años

Comentarios: Jamf is an indispensable tool for device management. It puts the flow in the workflow and makes large scale deployments manageable by a small staff with various skill sets.

Puntos a favor:

Jamf provides me the ability to amplify my efforts of making task ready machines, where ever, and whenever needed.

Puntos en contra:

I'd like a GUI option to replicate the actual device screen so I can have teachers manage devices in real-time to maximize contact time.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Perfect product for Apple device management

5,0 el año pasado

Comentarios: The software is really well made and you’ll get great control over your apple devices. We have tested lots of platforms but this one is my favorite.

Puntos a favor:

Great real-time dashboards about every needed aspect for the whole Apple device inventory at a glance made it convenient to decide easily about the future projects.

Puntos en contra:

Implementing the jamf pro for the first time needed patience and continuous improvement so that we can reach an stable level, sometimes even changing settings related to automation requires some scripting experience.

Dwight
Director of Technology en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Solid Performing MDM

5,0 hace 4 años

Comentarios: We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

Puntos a favor:

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

Puntos en contra:

Slight learning curve for users new to the MDM arena.

Jerrod
Senior Technical Support Specialist en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A must have for apple product administration

5,0 hace 4 años

Comentarios: Jamf has been excellent in securing our student iPads. The sheer amount of control we have over our devices is perfect for our school.

Puntos a favor:

One of the biggest pros of is its ease of use. Implementing this mdm with our apple products was very streamlined and fluid. The GUI is straightforward. They are always making improvements on the front and back end.

Puntos en contra:

I don't have much to say in the way of cons. If I think of something that might be missing or needs improvement, it's a fleeting thought at best and not worth remembering.

Chris
System Engineer en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best Apple device management platform in existance

5,0 hace 4 años

Comentarios: While no company is perfect, JAMF has really gone out of their way to take care of us as both customers and admins. I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS. You will be treated and supported very well. JAMFs training options are also the best I've ever attended. I have yet to try the virtual trainings though.

Puntos a favor:

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

Puntos en contra:

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

Steven
Systems Administrator - Educational Technology en EE. UU.
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

JAMF PRO - You cannot manage mac's effectively any other way.

5,0 hace 4 años

Comentarios: Through JAMF Pro we are utilizing zero touch deployment, cross domain authentication to our fleet through Nomad Login (JAMF Connect), deployment of applications to our iOS devices utilizing Apple VPP and its integration with the JAMF Pro platform. We are able to easily manage the deployment of patches using Patch Management and more. There is no better way to manage a mac outside of JAMF.

Puntos a favor:

As a user of JAMF PRO since the days when it was called Casper, I can safely say that this product is a constant evolution of itself and as it pertains to Apple hardware, software, admin and user needs. Considering the product is on a zero day release schedule always means we are ready to manage devices and workstations upon the latest release of an OS build. It has allowed use to customize our deployment packages, settings and enrollment styles. Having the ability for zero touch enrollment and deployment of systems is without a doubt the most influential feature of our JAMF Pro installation. Getting machines up and ready is a breeze with JAMF Pro, long term management is even easier.

Puntos en contra:

JAMF rarely has anything we dislike. Over the years their menus have evolved for the better. The user interface has improved drastically. i would say as they grow, to continue to keep the product suite obtainable by educational users. Products which havent recently released such as Jamf Protect are a bit cost prohibitive, it would be nice if they were bundled into the Jamf Pro suite.

Eddie
Technology Specialist/IT en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Jamf Pro Use In To Manage School Devices

5,0 hace 4 años

Comentarios: One big aspect of JAMF that we love and it is not software related, is their Tech Customer Service.
Over the last 6 or 7 years, we have never had a bad call with JAMF's customer service.
Every time we call their support or chat with them, we receive exceptional support.
Even if we have a big problem, they stay on top of it and follow up until it is resolved.

Puntos a favor:

The ease of use for users to have the ability to update or install software, at the click of the button. We love using Self Service, this allows us to install or update software and drivers without the user needing to bring the device to us. Jamf Pro also gives us control of what gets installed on devices and what settings get pushed automatically. You have the ability to create groups of devices and get as granular as you want with groups.

Puntos en contra:

Not really a "Con", but it would be great if the reporting was a little bit easier to get. You can download several different reports, but I think JAMF still has room for improving their reporting.

Usuario verificado
Usuario de Linkedin verificado
Educación primaria/secundaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Solid iPad and Mac OS management platform

5,0 hace 4 años

Comentarios: We are using Jamf to deploy iPads user and device-based in a school setting. While, it can be tricky keeping those two deployments separated, the platform makes it easy and intuitive with the layout.

Puntos a favor:

Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Puntos en contra:

What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in.

Philip
IT MAnager, Endpoint Services en EE. UU.
Educación superior, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

World Class Product- Gold Standard for Mac Management

4,0 hace 4 años

Comentarios: Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Puntos a favor:

When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Puntos en contra:

Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf.

Mike
IT Manager en EE. UU.
Marketing y publicidad, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A partner and software and training that gives my staff super powers.

5,0 hace 5 años

Comentarios: We are able to secure, provision, manage and support Mac users 24/7 and around the globe with this tool. We estimate we save 15 technicians and 8 full time support engineers and can use that funding and time to take on projects the business needs rather than manually managing our infrastructure and application suite. This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while.

Puntos a favor:

Jamf Pro is so powerful and simple and focused on letting us succeed, it's in a class of its own. We've been in production for 6 years with major staff turnover and this company has continued to support us despite many chances where we might have dropped the ball. Professional services, quality of the code and stability of the platform are major factors that have made it successful in our specific challenging environment.

Puntos en contra:

There is no downside we have faced. Release cycle is faster than we need, training and communications are above par for SAAS and functionality and value makes it a must renew each time we renew and re-evaluate MDM solutions.

Mark
Rock Specialist en EE. UU.
Instituciones religiosas, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Macs Managed

5,0 hace 6 años

Comentarios: We have used this product for 5 years and have loved it. It allows us to focus on our people and not worry about Did that printer get installed? We know it is going to happen. We can automate a ton of stuff and not worry about it. We know it will work and we can manipulate thousands of computers in seconds in real time.

Puntos a favor:

It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond. The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge. Support is great as well. Things do break, but they are there to help.

Puntos en contra:

Cost is a factor as it is continuing to go up. It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

Jill
Assoc. Director of Technology en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

JamfPro

5,0 hace 4 años

Comentarios: We found Jamf back 14+ years ago at a small startup booth in San Francisco at MacWorld. That year we purchased Jamf and the [SENSITIVE CONTENT HIDDEN], came all the way out to West Texas, and set up our Jamf Server for us! We took him to eat frog legs at a local diner, and he enjoyed our west Texas sun during the day by taking breaks and laying outside on the hood of his rental car!

Puntos a favor:

The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.

Puntos en contra:

I would like to see some cross referencing. For example, how to know if a Smart Group is actually being used in a scope of an application, policy or configuration profile.

Pete
Technology Manager en EE. UU.
Internet, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Supporting a rapidly growing Internet startup in multiple locations

4,0 hace 7 años

Comentarios: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

Puntos a favor:

Easily write, test, and implement policies to proactively support Mac desktop and laptop users Zero-day support for Apple software and hardware releases Simple DEP and VPP integration with excellent documentation Outstanding customer support Large and active user community with a strong commitment to sharing solutions and ideas

Puntos en contra:

STILL no effective built-in software patching tools Long-standing UI quirks and obsolete JSS interface Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc) Rudimentary support for user notifications still requires extensive scripting to be effective Mandatory JumpStart training a waste of money for experienced Jamf admins

Kevin
Director of Information Technology en EE. UU.
Educación superior, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

JAMF made supporting macOS/iOS devices enjoyable...and that was not an easy feat.

5,0 hace 7 años

Comentarios: We were able to reach device management parity with our Windows environment. Reduced IT staff time needed to perform one-off administration of macOS/iOS devices.

Puntos a favor:

Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on. We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

Puntos en contra:

Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items). Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Athena
Technology Project Manager en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Can't imagine Mac management without Jamf.

5,0 hace 4 años

Comentarios: Overall, I am very pleased with Jamf Pro. It makes my job as an administrator much, much easier, and gives me the ability to provide better support to our users. The self service options are wonderful and have allowed us to steer our users toward a self-service first mentality which not only saves us time, but helps them help themselves. The flexibility of what can be done with this platform also opens up a ton of possibilities for automation and custom solutions, and I appreciate the support from both Jamf and the Jamf user community.

Puntos a favor:

Jamf does what it does very well - it's generally easy to use, and there's a large community of Mac admins who are helpful in learning how to make the most of the software. Support is great, and the product works well with other third party apps and services in a lot of cases.

Puntos en contra:

Some features that seem basic are missing, and some of the most highly voted feature requests sit in an 'under review' status for years without being implemented. Patch management is also somewhat lacking and requires some manual workarounds to do properly.

Sean
IT Support Tech en EE. UU.
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Could not do my job without this tool

5,0 hace 5 años

Comentarios: We manage 350 users with two help desk people. This is only possible with JAMF.

Puntos a favor:

Whenever I have a need, it seems that JAMF has the tools in place for me to come up with a solution. We can essentially do whatever we need to do for our Apple users with JAMF. People think it's magic that we can remotely install customized software builds for them instantaneously. Users are blown away when they walk into my office and without touching their computer I can tell them the last time they restarted, or how much hard disk space they have left. This is an insanely powerful set of tools which we use daily, and without it we'd need to hire more IT staff to manage the workload!

Puntos en contra:

I honestly can't think of any. If anything, JAMF is so powerful that I know that there are features that I'm not tapping into!

Ross
Network Support Specialist en EE. UU.
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Best MDM that we've used!

5,0 hace 6 años

Comentarios: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

Puntos a favor:

All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Puntos en contra:

Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

James
Technical Director en EE. UU.
Educación superior, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

still the only game in town for HiEd

5,0 hace 4 años

Puntos a favor:

The support channels are responsive and robust; the installation base is huge in HiEd; the admin community is supportive and knowledgable; when actions/methods are easy, they're VERY easy.

Puntos en contra:

When things are difficult, they're very difficult/complex. Nothing experience won't overcome, but the learning curve is steep for some. Interface with Apple pertaining to certs and Apple IDs could be a little less cumbersome, but this is largely Apple's making and affects all MDM solutions. Cloud distribution point management is a bit lackluster. Repository syncing feels clunky. Some UI/nav isn't what you naturally expect it to be. None of these are dealbreakers.

Richard
IT Technologist en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We can now have a full you of and control of our client machines

5,0 hace 6 años

Comentarios: Total control of our clients

Puntos a favor:

Having ultimate control of our client machines gives us the Peace of Mind of knowing that our machines are being used with the functions that they were intended to. Being able to install apps and remove ass and change configurations at a moment's notice since our business and makes us a much more efficient organization when it comes to managing our client devices

Puntos en contra:

I am hard-pressed to come up with the concert this product sure there are some features that I would like to see but the support is top-notch the product does what it says it will do and every iteration is just a wonderful improvement from the last version. I like that releases are not bugging. I like the support is still available. I like that they support the user groups